They are very caring here. My dog really enjoys her stays with them. I have been using their…read moresevices for a year now. They were highly recommended to me by my cousin who has lived in bullhead for over 10 years.

Our dog died here July 5th, 2025. I can't give a rating on…read morehow they treated our dog because he didn't live through the weekend that we left him in their care, but I will write a review on how they handled the situation after. We got a call Saturday July 5th, 2025, around 9am that our dog had died an HOUR earlier. We rushed over to the facility and David Torres, who I assume is the owner or lead trainer, told us that our Frenchie had breathing complications and died. Not in the heat but in the air-conditioned area that they kept the dogs in. It made no sense to me because our dog would sleep with us every night in an AC controlled room. I asked to see the security footage because I wanted to rule out negligence on their part. David told me he would get the footage and asked if I could return later. I told him I wouldn't leave until I saw it with my own eyes. After a few hours David came back and said he needed to wait for their IT tech to return to retrieve any footage. My wife and I were furious and didn't know what to do since we were staying in town for the holiday weekend. David then offered to have our dog cremated locally but we refused. He also insisted and provided a WRITTEN PROMISE to provide us with ANY puppy we wanted. At the moment we didn't want to hear anything about another dog. We went to the store to buy a cooler and placed our Frenchie inside and started a 5-hour drive back home in silence. We were able to get him cremated locally by our home and David said he would take care of the bill. We paid out of pocket and sent David the receipt. David then promised he would mail out a check, but after almost 3 weeks nothing came. We had to reach out again, and a check finally arrived a few days later. After a few weeks of back and forth, David sent a message that EVERY camera that covered the area where our dog was staying had malfunctioned and had no footage of the incident AT ALL. It became extremely difficult to believe that no negligence had occurred after this... Back in December 2025 my wife and I were still feeling the emptiness in our home. We had gotten our Frenchie shortly after getting married. Since we have no children, our dog filled that void at times. I spoke to my wife about getting another dog and I remembered the written promise David made. I reached out to David and let him know what my wife and I wanted to get a puppy to be a family of three once again. He confirmed he received our request and we let him know we wanted an Australian Shepherd. Weeks went by and there were never any solid leads. He offered us an Australian Cattle Dog but I didn't want to accept that only because it was convenient. If we were going to get another dog, we wanted to be able to choose him, not have it forced on us. This is where things became very frustrating. For almost 5 weeks there was no response from David. Not only until I cc'd the support email did I get a response from David a few days later. He casually brought up that he had been in Texas for a month. I understand that for a business owner, something that happened months ago may not be a priority, but for my wife and I, it's something we get reminded of every day when we see our dog's toys in the laundry room. David then confirmed that they would most likely not be able to find us a dog and offered us $500 as an alternative. My wife and I were so tired of dragging this on that we agreed to the $500 so we could save up and get our own dog. David asked for my home address, which he would have had from the cremation check, and confirmed he would mail out a check via FedEx or UPS. Here we are 2 WEEKS LATER still with NO UPDATE from David or the support email. If you have a good relationship with this facility great. But if you're in town and looking for a place to entrust your pets consider another facility. The way David handled this situation was beyond unprofessional. I was hesitant to write this review because I wanted to give David the benefit of the doubt, but I guess it doesn't really matter to him. If anyone from the team responds to this review before the list of unanswered emailed it would just further my point of unprofessionalism.

Dr, Dean is so gentle with my 15 year old puppy. Staff is so…read morecaring whether its a shot or just a nail clip. My dogs are not scared or nervous at all when they have an appointment.

7 Apr 26. On a follow up appointment for Remus. Dr. Dean is…read moreabsolutely fantastic always caring for the animals, however upon check out my wife asked for a refill to be sent to Chewy (which they have been doing for the past year) instead they refilled the medication at $97.66 whereas we pay Chewy $59.99. I called back to ask about them taking the sealed box back. Instead they tried twisting my wife's conversation and refused to take back the medication. Asked tp have Dr.Dean call me,Instead they hung up on me. My recommendation: 1. Teach the staff how to be respectful 2. Teach them difference between hearing and listening WHY WOULD WE WANT TO PAY A $30.00 DIFFERENCE Maybe the money is more important than good business. JIM M

I have been coming to Advanced Animal Care for years. The staff is always amazing and super…read moreprofessional. My dog doesn't even get scared to go to the vet at all because even though it's the place with the shots they pamper her so much she excited to see them. I also needed to get my dog in for an appointment because she had a cough and they were able to get me an appointment 2 days later! I would highly recommend to everyone!

Very caring and professional staff. Our 7 year old lab has been going here since he was 8 weeks…read moreold. I love how we receive follow uo calls.

They did a great job on my boy Taco. They bathed him, trimmed his fur and his nails. Very pleased…read morewith their work. Will be going back.

My fur babies look great! Will be bringing them here in the future. The price was good and the…read moreservice

They did an amazing job on our long haired chihuahua. And prices are reasonable. Staff are great…read morewith customers and our pet.

A great salon with great groomers for my dog always. They are very caring and loving towards my…read moredogs. Highly recommend

They were great. Only one in town accepting new clients even though they're fully booked. Dr Green…read moreis awesome. Sux moving to a new town and hearing no one will help your fur baby. I'm incredibly grateful.

Called spirit mountain to check out 2 kittens for possible eye infection and another 1 just to…read morecheck, (outdoor kittens 7 weeks old). Was able to get in next morning, all the staff was friendly and helpful, and the best part, all of them won't have to live outside anymore and found new homes.

Such a wonderful experience. Drove almost 4 and a half hours to get these little guys and to be…read moregreeted with great customer service by Jeremy made the trip so worth it. Asked us right away if we needed any help and if were looking for anything particular, and pointed us in the right direction. Gave us time to look at the ferrets, didn't linger and came back to check on us. Giving us plenty of time to decide which two to get as well as schooling us on the facts of being Ferret owners. Told us all the Do's and don't with care. Set up our cage for the road which was super sweet. Never had that at any other pet store!! The place is pretty small but they really pack it in and there's a decent selection. Would definitely recommend going to this place rather than a big chain pet store. You just don't get this kind of service there. Thanks Jeremy! Keep doing what your doing

Thank You Jennifer. Miss Rudy's Puppies are now Five Weeks Old. I appreciate your Knowledgeable…read moreAdvice and The Excellent Customer Service you Provide.

Nice to have this available to Vets here in this small town…read more The staff is very professional and friendly.