What I greatly appreciate are the people that responds to my phone calls. I always talk to a…read moreperson(never a machine) and answers at a timely manner, they're very attentive and helpful with my concerns and tries to resolve any concerns I may have. All their service technicians are very responsive and reliable. Geo did the first assessment. He answered all my questions and did a good job in the first pool cleaning. My regular technician is Erik, he also answered my questions and concerns. He is doing a great job in maintaining our pool. I would highly recommend their services. The monthly cost is reasonable.

I've had Poolgenx for about 1 1/2 yrs. It's hard now a days to get a pool service that is…read morereliable, knowledgeable n good with pets. Poolgenx has staffing issues, accounting issues n lacks in customer service. Their management team does not have the time to address issues or return a response to text messages. I have a very large pool that if not cleaned or treated properly will develop yellow algae. Because of Poolgenx staff issues their techs do not pay attention as they are brushing the walls of the pool to add additional chemicals if there is algae. Their rotation of personnel n lack of clients key control, have created a lot of issues. A recent tech never returned the key to my gate. It has taken PoolGenx over a month to provide a lock box for their lack of control. Currently my pool service is in limbo because the current tech does not know who will be assigned to my pool. As to accounting issues, I've had PoolGenx tell me that I was past due on my account about four times. They are set up on auto pay but even then PoolGenx argued that they never received payment. Thank goodness for B of A because they quickly called PoolGenx to confirm payment had been received n they had deposited the check. Finally, when hiring a pool service I have to make sure their staff are good with dogs. I have 2 Boston Terriers n they are very friendly n loving. One pool service company tech used the pool pole that is used to brush the pool to hit one my dogs. I have cameras throughout my property so I can monitor everything, so when I saw that I immediately fired the company. The cameras also confirm how much time techs spent cleaning my pool and how much chemicals are used. It's a shame you cannot trust some service companies to provide the service you are paying for.

Was charged $540 to change 2 sensors on the pool heater. Im not aware if this is standard but it's…read morewhat I was charged. Initial response to my inquiry said $100-$300.

Had some significant calcium build up which I needed to finally get cleaned up for an upcoming pool…read moreparty. Mario was the first to respond and provided fair and transparent pricing. He was responsive to messages, showed up as committed and got the job done to my satisfaction. I will definitely reach out again for future pool service needs.

Requested an estimate 3 weeks ago. Never received a response. No problem. I will take my business…read moreelsewhere

We've been with this company for at least 4 years now. Mark comes weekly and maintains our pool for…read moreus. He has always done exceptional. He keeps our levels in check and alerts us when something isn't looking right. I have seen other companies charging much more than affordable pools and they only do half the work. I picked this company based on the reviews and I'm very happy with the service they provide

I moved into a new house six months ago, and we knew the previous owners had maintained the pool…read morethemselves. I hired a local pool service company, but after five months, I was unhappy with the results. After getting a recommendation from a neighbor, I found Marcus & Onyx Stone Pools. From the start, Marcus was responsive and communicated well. He came out to provide a quote, which was within $15 of what I had been paying with the previous service. On the very first visit, I noticed an immediate difference in how the pool looked. There was no debris or brown clumps settled on the bottom, and after Marcus cleaned the filter, the improvement in circulation was obvious. I'm so grateful I found Marcus and Onyx Stone Pools and would highly recommend them!

Marcus has been great to work with. He is timely, efficient and knowledgeable with all our hot tub…read moreneeds. There is always great communication if any concerns arise. Our spa is consistently ready for us to use. I would also add trustworthy to describe Marcus since he consistently secures my side gate after every service. Thanks Marcus.

We recently bought our home, and the pool had clearly not been taken care of by the previous…read moreowners. Aqua Care Pools answered my call right away, set up a same-day visit, and immediately got to work helping us get the pool clean, usable, and comfortable for my family. They were able to get our jacuzzi jets working again, showed me how to properly use all the equipment and settings, and have been very responsive to any questions or concerns I've had along the way. You can truly tell they care about their customers and take pride in their work. They've been kind, professional, knowledgeable, and patient throughout the entire process. I'm so grateful we found them and would highly recommend Aqua Care Pools to anyone looking for reliable and caring pool service!

We have used aqua care pools for the last few years and highly recommend them. They are great. Ryan…read moreis super responsive and helpful. I appreciate that he and his team not only clean/maintain pools, they also do equipment repair and replacement. In my experience, Ryan is honest and fair. In the last year he replaced our heater and chlorinator. Our pool always looks pristine.

I recently moved to a home with a pool....a green pool. Not only do I know nothing about pool care,…read moreI know I must get the pool cleaned. Gilbert has been servicing my pool since March and it's been a good experience. Honest assessment: there are many options that are a better deal that offer the same.

We had new pool construction and needed a pool guy ASAP!!! I did what I do best and ran to YELP…read more Looking for someone local and Gilberts Pool Services popped up. Sent him a message and he replied right away, he was at our home the very next day and we shook hands and had ourselves a pool guy! He kept his word and made sure our start up was working. Chemicals, cleaning, checking the equipment (cuz what the the hell do we know)! The price for everything he does was totally fair! Ended up with a beautiful clean, clear ready for the long holiday weekend. He's a total recommend

Jimmy is hands down the best pool guy I've worked with. He's reliable, shows up when he says he…read morewill, and always makes sure everything is running perfectly before he leaves. My pool has never looked better. What really stands out is how much he cares -- he doesn't just clean the pool, he explains what he's doing, catches problems early, and keeps everything dialed in so I don't have to stress about it. If you're in the Orangecrest / Riverside area and need someone you can trust, Jimmy is your guy. Highly recommend!

Ryan was amazing great customer service great attitude very knowledgeable told me about my pump…read moresystem that I didn't even know about great job. I would definitely recommend to others.