We've been with Kona for nearly 8 years recently we moved out of the country and stayed with Kona…read moreto care for our pool until our home sells. Last week our pool tech Trevor notified me by text that our pool water level was getting low. I asked him to check the automatic fill valve to which he did and reported back that it was stuck. Trevor is to be commended for his detailed approach and follow through as well as follow up and communication with me. He likely saved me over a thousand dollars due to avoiding a fried pump. Thanks are in order. Please keep it up and give Trevor a big thank you

Thank you Kona, for being such a supportive, understanding, patient and quality service provider…read more Between Lance, Sarah and Dave, we are hardpressed to say who does a better job. Thanks for all you do!

Absolutely disgusting experience with Ashlynd at Pools By Design AZ…read more I had to delay my pool project and financing for a year because I was battling cancer. Instead of showing an ounce of compassion, decency, or professionalism, Ashlynd chose to be rude, condescending, and outright demeaning. She talked down to me, belittled me over the communication gap, and made it very clear she wanted me to feel small over my financial timing. Let that sink in: I was considering paying this company $80,000, and this is how I was treated. It was arrogant, cruel, and completely unacceptable. No customer should ever be chastised or made to feel "less than," especially while dealing with a life-altering medical crisis. That interaction told me everything I needed to know about this company. I took my business elsewhere, and I strongly recommend others do the same. If this is how Pools By Design AZ treats people before they even get your money, I can only imagine how bad things get after.

We recently had a pool put in by pools by design and they did an outstanding job! Dalton listened…read moreto exactly what we were looking for! If we had any questions or concerns he was quick to reply and very knowledgable! Jake was the project manager and was amazing! He was there every step of the way! We absolutely love our pool and couldn't be happier! I definitely recommend pools by design.

We recently had our pool acid washed after 5 years, and it truly brought our pool back to life…read morethanks to Stewart's Pool Plastering. We originally had our pool built with their Tahoe Blue Mini Pebble with the Puerto Rico Blend, and after the acid wash, the seashells, glass bead designs, and vibrant blue-green tones shine even more beautifully than when the pool was first completed. The sparkle and reflection in the water are absolutely stunning. Stewart's Pool Plastering offers a wide variety of mini pebble color choices and takes the time to explain every step of the process. From start to finish, they were honest, professional, on time, and respectful of our home and property. The crew cleaned up thoroughly after the job and made the entire experience stress-free. What truly stands out is that they are a family-owned company that provides hometown friendliness while still delivering top-quality workmanship at prices that beat competitors. It's hard to find companies today with this level of integrity, communication, and customer care. We highly recommend Stewart's Pool Plastering to anyone looking for pool plastering, mini pebble finishes, or pool restoration services. Our pool looks absolutely amazing, and we couldn't be happier with the results!

They were easy to work with, did a quick and great job. They cleaned up. They made sure everything…read morewas working , replaced a broken pop-up. Tested the water and then we were ready to enjoy the summer.

cannot say enough great things about E-Konomy Pools! From start to finish, Steve, Kellie, and…read moreFrancisco have been absolutely amazing to work with. Steve worked his magic and completely got rid of our stubborn black algae in just a matter of days -something we had been struggling with for far too long. Not only did he fix the problem quickly, but he kept us updated every step of the way, which gave us so much peace of mind. Kellie and Francisco were equally wonderful-professional, responsive, and genuinely caring about doing the job right. It's rare to find a team that combines expertise, communication, and customer service so seamlessly. If you're looking for a pool company that is knowledgeable, reliable, and truly goes above and beyond, E-Konomy Pools is it. We are beyond impressed and incredibly grateful for their hard work!

i have had the same pool company for 16y years who i absolutely loved, it was classic pools jim and…read moremary weber were wonderful and the pool technician ashley is amazing and we love her. but this pool company cannot compare to ther service we have enjoyed with classic pools and i am on the edge of changing companies except that we love ashley. the company is impossible to contact. they have an ai receptionist that makes me steaming mad!

I give my highest praise to Omni Pool Builders & Design. My wife and I absolutely love our new…read moresalt water pool! Nick is a great designer and I highly recommend that you see him for the design of your pool. Ventura was our Project Manager and was very professional and followed through with all work that needed attention. He is also a very friendly guy, easy to work with. All of the subcontractors that worked on our pool were also very professional and friendly and took the time to answer my questions, which were many. All in all, we are very happy with our pool and give the highest 5 star rating to Omni!

they will scam you out of money and sell you the best but install the worst we paid 370k they…read morecharged us 11k for cooper fire bowls but installed black metal and we had a meeting and after the meeting they gave a credit for a few hundred dollars. only one example 2nd the day they drawers the pool out it was too small so we added some feet I think from 32 to 36 the charge was almost 10k which was fine but it was added to the price of the contract. the price went from 326k to 334k . then the sent a change order way later and charges us again. I will attach proof if this app will let me if not go to my FB I have copies being posted daily. DONT USE THEM UNLESS you get everything in writing and don't pay the draws until the work is done right with the correct items.

My partner and I needed our pool resurfaced, BADLY. The tile was outdated and stained. The sky blue…read morepainted surface looked dull and was peeling and cracking. Pioneer Pools did a great job! They showed up on time and did everything in a timely fashion. Everyone we met was friendly and professional through the entire process. We now have a pool that looks brand new and so inviting! The updated pebble surface looks wonderful! It reminds me of a tropical lagoon. The tile we picked is gorgeous. We can't wait for summer to roll around (who says that in Tucson, AZ?!?) I have included some before and after photos. I am truly impressed at how amazing the pool looks now!

Last year we contracted with Pioneer Pools to renovate our pool to include a new pebble finish, new…read moretile, changing the depth of the pool, new light, new plumbing--the whole enchilada. Bruce, the owner and Dane, the project manager came out initially to look at the scope of our project. They are knowledgeable, professional, easy to work with, and offered suggestions. During the course of the project they came by to check on the progress and were very involved. We also worked closely with Grant, the general manager, with regards to the bid, the timeline, and any questions we had. I cannot praise this company enough. The crew worked hard, were meticulous with the work performed, and made the overall experience first rate. We praise and highly recommend Pioneer Pools for your pool renovation project. You will not be disappointed.

Valley oasis came And fixed my spa…read more. Kudos to getting it fixed and having the right parts on hand . Also thanks to Noah Who tries to walk thrubit via FaceTime . My pool Is up and running

Update number 2 and it will be brief…read more After posting my first update (and, if we're being an honest, a public post on Facebook in which I tagged Valley Oasis and mentioned a potential lawsuit), I was contacted by Noah through Facebook Messenger, and my husband received a phone call. Noah came by, looked at the pool, and a couple months later all of the issues were fixed. The hole under the waterfall was patched, the Venturi nozzle was replaced, and the damage to the decking was repaired and the entire surface coated in a grey cool-decking type material. My water bill has been cut in half (amazing how much water can quietly leak from a pool). Why only three stars? Because it shouldn't have taken that long to get someone's attention. If you go with this company, keep on it and stand firm.

We contracted Cimarron for our pool build. The pool was designed by architects and build was…read morecontracted to Cimarron. It took somewhere around 1.5 years from start to finish to get this project done. Likely not their norm and just another reminenet of the pandemic. Communication was spotty and a source of frustration through the process. We ran into issues with our tile order and pricing on their end that eventually got resolved, but it was not a small error. Cimarron contracts everything out from the digging to tiling, plastering, etc. It's a very frustrating process and leaves the customer vulnerable to a lot of mistakes and poor quality control. Once the pool was filled we encountered more problems with their install of the filters. I think three starts is being really fair. It felt more like a two but they came through and addressed every single issue we encountered.

Cimarron Circle Construction built my pool, and it became functional about four years ago. I…read morerecently called because my pool light doesn't work. Two fellows came out and replaced the GFCI to the light, but it only worked one night. I called and emailed to let them know. They emailed a bill for over $200 and I told them I wouldn't pay until the light worked. The front desk person said the fellows came out twice. No, they didn't. There was no way they could have accessed the light switch without my being here. She was adamant and since I'm not accustomed to lying to people, I got angry. I had emailed the company to let them know when I would be available for the repair, but I've never heard from them again. I guess the $35,000 plus that I paid them for the pool was adequate for them to do the job, but they aren't interested in supporting their product. Not a good business practice.