Looks like they're moving to S Burnaby (North Fraser Way) in November 2020. Get your parts here…read morewhile you still can. This location will be missed.

Heaven to electronic nerds, robot arms, check, Buttons and switches check, also one of the most…read moreorganized electronics part place I've seen in a while

I wish I had positive feedback about Visions in Port Coquitlam but I don't…read more I have bought a number of things from this store in the past and have had an excellent experience. So when my car stereo went last month the first place I went to was Visions. The guy that helped me out went through all the features and benefits of the JVC stereo he sold me. I was very pleased with it as it worked well in my vehicle. 3 weeks after buying it I began to have issues with the screen so I went back in to the store to see what could be done. This is when my views on Visions changed. The guy that greeted me at the door listen to my story but when he realized I was not there to buy anything but for a warranty issue he didn't have the time of day for me. His answer to my problem was that I need to contact JVC and send it in to them. I have a hard time with this as I only bought the car stereo 3 weeks ago and there should be something that Visions could do for me. Either way I am very disappointed with the customer service that I received and feel that I should express to everyone how the service this time REALLY SUCKED!!! Visions if you read this and want to make better, get in contact with me.

I have a Buyer Beware Story from this store. I'm only…read morename-dropping, so you know what to ask the workers you speak to at the store. I bought a TV from Adib Al-Faraj in 2022. We were super happy about his customer service, and he was pretty good at getting us a perfect deal. However, it became a problem regarding the insurance they wanted to sell. At first, I said no, I take care of my TV, and I'm not worried about it. But he told us, "Once you get the insurance, no matter what happens to the TV, you will get a free TV." I asked, "So If I throw a baseball at the TV, I will get a new TV." He said, "Yes." 2024, my TV Broke. The guys they hired to check what happened to the TV came in to check and said it was physical damage. They don't cover physical damage. So, I was misinformed--the first one. Then I talked to Mario about these problems as he was the store manager. Mario did his best to suit my needs, but the warranty doesn't cover physical damage. Even over the phone, Mario assured me I would get a new TV--misinformation number 2. I had to buy a new TV, and because Mario was doing his best, I purchased a TV again at Visions. I was asked what the payments were. He said, "Over 2 years, just pay whatever you want monthly. Just as long as you pay it off in two years." Misinformation three. You need to make a payment that is decided whatever Flexiti thinks it is, and Flexiti won't tell you what it is. You have to figure it out yourself every month. I just divided the number by 24 and thought those were the payments, and I was wrong. Now, I'm paying the entire interest out, and I'm now out of $3500. I hope this story helps people purchasing products at this store and know that those you talk to at the store don't know what they are talking about when it comes to after the sale and don't trust their words. And hopes the salesperson and manager of the store get some more training so they don't hurt more customers financially.

0 star to Best Buy Coquitlam floor manager Joy from TV section. I came here yesterday to enquire…read moreabout exchanging my Tv to a bigger one and encountered a good guy named Josh at a the TV sales section. The tv that I was looking for was out of stock and the price had gone up from the time I had selected it in another outlet. He was kind enough to offer a decent discount to meet halfway of the previous discount. The next day which is today when I walked into bestbuy I unfortunately met with Josh manager who gave me a higher price (although yesterday he was the one who had approved this price to Josh) and when I explained my yesterday's conversation with Josh to his manager he said he can honor the price promised only if I go for a 4 yr protection plan which will cost another 479$ extra. This is so unethical and not customer centric. I mean his executive Josh was able to do a better job than Joy in handling my issue. He did not even allow us to return our tv in this center as it was purchased on financing option from Surrey outlet. We are told any Best Buy can take returns or exchange but the reality seems different. Very disappointing.

I visited your Coquitlam Centre store today to seek help with a dryer issue. Jason came to my…read morerescue when I could not find anyone to help. He promptly dropped what he was doing and sorted out what and where and I needed to go for help. He was very efficient, thoughtful and helpful and a pleasure to deal with.

Looks like they just moved across the mall. The store is a lot bigger. B do find that the sales…read morepeople don't know their products too well at times. The store has a lot of empty shelves like always.

i gave my pc at 2pm to get worked on. they said it would take 1-2 hours and finished same day. I…read moregot a text it was done 2 minutes before close and when I called to see how far along the process was going it felt as through they were in a rush to push me off the phone. Ratings for this location should be lower.

do not ever, and I mean ever shop with the source. I got suckered in by a flyer online to buy a…read morepair of headphones that started cutting out and dying in not even a month. when they were talking non stop refusing to let me leave without buying a warranty they made up all kinds of lies, they'd said that I can make an account so that I don't need the receipt, even said "you can chuck it! I got it on file!" and that the warranty meant one replacement within the first 2 years no questions asked. well, when I had an issue. they a. refused to even "bother to waste time looking it up" that they're system won't show it, and that I'm somehow lying about ever buying it. they then brought in their tall manager, literally their "muscle" to start yelling at me and cutting me off in a FIGJTING manner. he was physically puffing out his chest and standing up taller SHOUTING in my face to cut me off repeatedly "WHERES YOU RECEIPT!? huh?! HUH?!" told buddy to come outside the store and try the exact same thing. their again MANAGER flipped me off and said to go fuck myself. this was over trying to EXCHANGE HEADPHONES THAT I BOUGHT AND PAID EVEN MORE FOR A WARRANTY ON!!! what the hell happened to people? get a job that pays more than minimum wage you miserable jerks.

I came into the store with difficulty trying to find a samsung S10+, and the staff did a great job…read moreof ensuring that my needs were met. Harneet did an amazing job with helping me pick out a new plan along with selecting a new phone. This store is better than most phone provider stores !! Definitely coming back here !! 10/10

I have been dealing with these guys for years. Always friendly and knowledgeable. Wholesale,…read morelargely but customers who know what they what and aren't a pain in the patoot are welcome, too.

Ordered an Apple Watch through Best Buy Canada Marketplace from seller "OpenBox,"December 22, 2025…read morethinking of was an open box from BestBuy not a 3rd party and the parcel arrived with no Apple Watch and no retail box -- only cardboard filler inside. I reported the issue immediately and provided photo and video evidence, including opening the package and bringing it to a Best Buy store the same day. The seller initially responded but then requested a serial number, which is impossible to provide since there was no product included. On January 14, they stated the request was "being reviewed by management." It is now February 16, and there has been no resolution, no timeline, and no meaningful update.

I bought a pair of airpods 4. They had wax in them, the wrong charging case and I couldn't factory…read morereset. When I tried to return them, they said that I had swapped the package with another one. They are disgusting and won't refund. Avoid this company at all costs.

I suspected either one or both of my TV speakers had blown after an ad came through an app at an…read moreoverly high volume. After listening to raspy shows for a couple of months, I found Ken's business online when searching for the service and someone local. Ken replied to my request for a quote quickly and came by for a service call where he was able to hear the issue for himself. He took the TV to do a more in-depth diagnostic, before replacing the speakers for me and testing to make sure they were working properly. He dropped my TV back off with me and allowed me to test while he was here to make sure I was happy with the sound. Ken is extremely knowledgeable, his prices are reasonable, and his service is awesome. I would definitely recommend!

I have a CRT television set that was acting up. It's not easy finding someone who can repair these…read morethings in 2019. Not wanting to get rid of the TV (it's the only thing my NES actually looks good on!) I gave Lions Gate TV a ring. Ken was able to fix the problem, and I had the TV back within a few days. Price was completely reasonable. Would definitely go back for any other consumer electronic repairs.

They helped make this all good awesome service! Enjoying my 55" LG and Yamaha amp. And I saved by…read moredoing deal in store...great deal!

They might have the "best prices" and be helpful when you're in store, but their phone customer…read moreservice is absolutely terrible. I was told over the phone that the car deck I wanted plus installation would be about $250+tax ($73 for install, $52 for parts, $98 for the deck)... when I got the bill, it came to $300 (tax included) - and the tax wasn't the $50 difference. Installation was $95, parts were $80, and they bumped the deck to $85 but pushed the 2 year warranty on me for $15. But I didn't question it, paid for it and made an appointment for 2 weeks ahead since that was their first available time. Then I called some other stores to see if they had earlier appointments available. Burnaby said they did, but I had to talk to the Surrey location where I made the purchase so that they could talk to the Burnaby installer and confirm the appointment. So I called Surrey to do just that, but they weren't able to get ahold of the Burnaby installer for a couple of days since it was the installer's days off. So I waited. I didn't get a call from Surrey when they said I would, so I called Surrey, no answer forever, so I called Burnaby - took me a bunch of time and hassle to finally talk to someone in car audio, to be told they had an issue with the bay doors and the installer was being sent to other stores. He said he'd check the installer's schedule and see if they could get me in at another location. I never heard back, and decided not to waste my time trying to get in earlier, as by then my original install date wasn't far off. Now I'm trying to contact the original Surrey location to confirm I still have that appointment, and was on hold for 45 minutes before I just got disconnected. Just to ask to confirm an appointment. Their customer service is absolutely horrendous over the phone. I keep getting told how busy they are, but if they're that busy all the time then maybe they should have more staff to actually help customers, instead of pissing them off.