Poor customer service, nice pavers.They spilled one palette upon delivery, chipping a bunch of…read morethem. Initially told us we could return the palettes afterwards for a small refund, then later tried charging us to do so & frankly were kind of dicks about it on the phone.

David did a great job helping me get the rock delivered!read more

Worst selection, over-priced, and worst customer service of any lumberyard in the Bay Area.read more

Everyone is so friendly. Their new store front is awesome and reduces the running around I have to…read moredo. Nicole is my favorite, she makes the experience fun and has great customer service! The new location is much more maneuverable than the last.

I recently had a door issue that a HOA property management company could not get correct for over 4…read moremonths. I did my own research and discovered this gem of a store to get it correct for me all within 7 days. The customer service was friendly and very helpful as soon as I walked in. I discussed my issue and they took it upon themselves to review the project and make the door, supply the necessary supplies and deliver it to me. Going above and beyond without blaming anyone made me confident General Hardware in Redwood City is a "Go To" place! Thank you!

I went to this store a couple years ago to get a few hinges for my kitchen cabinets and had a very…read morepleasant experience. Then last Thursday I went to get more hinges and a young man helped me and gave me hinges I thought were correct. I took them home and my husband said they were the wrong size. I went back today to explain and from the minute my interaction started with the older gentleman there he was rude. I won't support this place in the future. Now I am left to track down the correct hinges and out 32.00.

I had such a lovely experience and it went very smoothly and quickly! I highly recommend this…read morestore. Great variety, great quality and lovely items. I can't wait to put it all together and see the final product!

We completed a kitchen remodel with KZ Kitchen in Redwood City. We purchased cabinets, backsplash…read moreand quartz countertop. Freya was with us every step of the way. We asked her to do a few different layouts and she was happy to oblige. She was more than a sales person. She was a knowledgeable consultant. There were a couple of bumps in the road which is the be expected with such a huge undertaking. The cabinets are good quality at a reasonable price. I would highly recommend them.

Excellent spot. I am not sure if I went to the T & H building supply, or the T & H Lumber. I think…read moreit was the latter. Excellent service, fast, inexpensive, great people to work with, got what I needed to do in 10 minutes, which was to cut some 6x6 doug fir pieces. These guys are fantastic, and really nice as well.

These guys were great got my aggergate poured super fast. Had no issues with our cement…read more Truck was ordered on Saturday, paid for it by cc on Monday, big ass cement truck came at 1pm. We had our Radiant topping slab done by 5pm. Sweet, radiant job done by 88hvac. Concrete poured by maricio , and we're finishing up the heat source!

Have not used them but witnessed one of their trucks run a car off the road. Their driver was not…read morepaying attention to a merge lane ending at Ralston Avenue in Belmont around 10:35am today (July11, 2020). Car recovered and ended up in front of the truck and truck proceeded to tailgate and flash lights at the car (believe it was a Honda Accord). The attached picture is the info off the truck. DANGEROUS DRIVER.

I found out about Builders Market from a friend. I had never heard of them and figured why not…read more What a hidden gem! I had needed some random fasteners for a job I was doing. Builders Market had these fasteners and a whole lot more!!! David, the owner is super knowledgeable about fasteners and tool companies. He always has a great story to tell, offers suggestions for tools and fasteners to help you meet your building needs. Besides, if it is hot, he'll even offer you an ice cream! It's not a stop that I make every day, but it is always an adventure and a great experience to visit builder's market. If you need construction supplies and safety equipment, swing on by and give them a try!

Would give 0 stars if I could. Guy who works there is not very nice or helpful. I understand…read moreCoVid19 is out. I didn't read a sign when he was standing there Said that the store changed cause someone tested positive and they are order only now. Sorry for opening my mouth with such a stupid question. I'm glad your employees love to make their customers feel stupid. Anyways the man couldn't even put a latex glove on. He wasted at least 5 mins trying to put it on. ( no wonder he wasn't a doctor). Anyways enough with the rude DB. The reason I came is because I needed a new occidental tool belt! I looked online to check what size I needed. I noticed the price online was 45 $ so I would have been ok paying a Little more for retail I get how it works mark up for store profit. After waiting for at least 15 minutes outside. It was my turn the calls me in. I look at the price tag 75$ plus tax wow! What a mark up? I told him on their website it's only 45. He told me to buy it there then very rudely. I will not go there ever again. And I recommend no one else does unless you want to buy overpriced things that will send your project over budget! Haha rather go to Home Depot those high school kids working there are probably more knowledgeable than this big DB.

When I first started my company back in 1995, I quickly learned that OK Lumber was in a league of…read moreits own. There were a few other lumber yards I could have chosen from, but none of them matched the quality of materials or the level of customer service I found here. What always stood out to me was how the business was run--there was pride in the work, attention to detail, and a genuine commitment to customers. Over time, I watched other yards come and go, but OK Lumber remained. Even after the original owner retired, it's great to see the family carry on that same standard of excellence. The difference in quality is obvious. While other places might offer lower-grade materials, OK Lumber consistently provides top-tier wood. Yes, you might pay a little more, but you truly get what you pay for--quality, reliability, and service you can trust. What really makes the experience special, though, is the people. It's not just a transaction--they take the time to get to know you and your business. After a while, they're greeting you by your first name, and that kind of relationship is rare these days. If you're looking for more than just a place to buy materials--if you want quality products and a team that genuinely values your business--this is the place to go. I highly recommend. Joe

Geoff is GREAT! He…read morehelped me with my wooden platform project and provided many helpful tips to guide me along. He selected good planks of wood and pointed out what is desirable. Being a newbie I didn't know this, this guy knows his stuff! I'll be looking for him for my next job, he is a joy to work with.