As a property manager, I use JBB to support 12 different homes I manage. They handle the annual HVAC tune-ups (fall and spring) and plumbing issues, and do a great job. read more

I have to give this company 5 stars. My husband and myself are not handing and we're renting our 2 year old condo, in which are new renters are complaining that the AC hasn't been running as it should. We never had AC issues in our condo prior to renting. The woman who answered my call spent a good 30 minutes talking me through potential issues but helped explain that there's probably no issues with the AC since our condo is so new and that the record temps are likely causing the issue- everyone's AC is working over time. She could have easily just had me book a check up appointment to get some cash, but she was honest and spent her time (for free!!) talking me through possible scenarios. Seems like a genuine, honest small business. read more

JBB were recommended to us by our property management company and they did not disappoint. We have a Carrier Infinity heat pump that has had a lot of quirks and malfunction warnings that come and go. JBB demonstrated knowledge of the unit and honesty by finding a simple work-around to our issue and not upselling their services. I whole-heartedly recommend them. read more

I would give no star if that was the options. Following are the reasons. 1. Super slow service. Took a month to fix the AC unit. 2. Charged $1000 even after all the parts were under warranty (as they were the one to change whole unit when we moved to this house). 3. Didn't picked up calls (90% of the time) or responded to voicemails. 4. When I called back with a billing question, Lady on the phone (Jess, I believe was her name) shouted and hung up on me mid conversation. 5. Technician that came out left dirty marks on paint near the electrical panel. 6. Technician who came out to diagnose the problem first time misdiagnosed the issue and it took even longer for JBB company to send different technicians to fix the issue. read more

On time, fast, clean! They replaced my garbage disposal. Arrived early (which I appreciated so I didn't have to wait all day), promptly got the work done, cleaned up after themselves and departed. And, I think they charged a fair price for the parts/labour. Will use them again! read more

I would be careful using their services. I got a quoted $700 to replace a tub diverter with the claim that a hole has to be cut in the wall. I was skeptical of this so did a quick search of how to do it and videos showed that it was a fairly simple task. Bought the part and did it myself in less than 10 minutes without cutting any hole in the wall and the part was just $30. So either they did not take the time to really make a more realistic quote or I was going to get charged for unnecessary work read more

Everything went on schedule and as planned. They were also cheaper and were able to do the Hvac repair quicker than competition (even on a holiday weekend)! Highly recommend. read more

1) they don't use any proper tools like negative air machine, angel brush ,etc which is an integral part of duct cleaning. 2) totally ineffective cleaning as they superficially clean the outlets/vents 3) They don't cover areas to be cleaned, dust will be all over the area, they won't even properly clean up after 4)they don't apply any kind of microbial inhibitors 5) they dont even touch the air blower and the evaporative coil, let alone clean them. Bottomline, the stuff they do , you'll be better off cleaning yourself. Because of services like this, ppl get the wrong idea. We do need air duct cleaning, but need to get authentic ppl who knows and have the equipments as well to do it properly. read more

I am a cancer patient and this place has done nothing but lie to me, avoid my phone calls, and will not respond to my text messages. It has been since December so they have had plenty of time to get me straightened out. They lie so much it is unreal. read more

Our AC went out during a weekend heatwave. We have 4 children and 2 dogs and we were all struggling with the 90 degree heat in our house. JBB came out on a Sunday afternoon. They were efficient, reasonably priced, and very professional. I would highly recommend this family owned company. Thank you JBB! read more

I updating my review to three stars. but it really 3 in a half. I want to let everyone know that the service is Excellent. The people are very polite. The only done side is that you might have a little trouble reaching them. After my review I did get a call. I did go with thier services agian. There prices are reasonable. I you don't mind waiting its worth the wait! read more

JBB was hired by a third party to fix my refrigerator's ice maker and water dispenser. There was a bit of confusion by all parties with trying to initially set-up but I'll spare those details. The issues were not fixed after the initial visit but the technician stated on the invoice that the office would contact me to schedule an appointment to complete the repair. After 12 business days; I received no call from the office and proceeded to give them a call (left a voice message) for a status update. After 1 business day, I did not receive a call-back so I called them again and was informed by staff that the part had been ordered and they would call me to schedule my next appointment once the part had arrived. I waited 15 more business days and heard nothing. Feeling uninformed, I decided to give them another call and ironically the part had just arrived and they were going to call me to schedule an appointment; so I made an appointment for the following week. The technician arrived and shortly after his arrival he was finished and stated the water dispenser was working and the Ice Maker should make and dispense ice after a few hours. Well, that never happened. My ice maker is not making or dispensing ice and every now and then I hear this noise that sounds like water is gushing into an area that it shouldn't from the fridge; I haven't seen water leaking anywhere but it's odd and I've never heard the sound before. I wait a week because for some odd reason I think ICE will magically appear but it doesn't. I call JBB and the staff person says she'll call me back to schedule another visit and they'll probably come out the next day. Guess what? I never received a call back. So I call back twice and leave a detailed message and I still haven't received a call back. Overall I wanted my ice maker and water dispenser to work and they did not fully deliver;I am disappointed.. My main issue was not being informed from the office and having to contact them several times for updates. I feel ignored as a customer and to have to keep calling to get updates made me feel like I was being a nuisance. The awesome reviews received from this company almost makes me feel like my issue is taken out on me personally. The staff were always friendly and the technician was always respectful but at the end of the day my issue was not resolved. I am at the point I will not call to have my call unanswered or leave another message for it to not be returned. It's been over 30 business days and to still have to deal with this issue is ridiculous and i'm over it. read more

They are great !! It was very easy to schedule appointment for my A/C check up. On scheduled day, the technician gave me a call 20 mins before arrival. Blaze was very professional, explained me everything what he was doing. He did inspection very throughly. I would definitely recommend this company to my friends and family. Thank you ! read more

I heard a lot of bad experiences with Duct cleaning and did lot of research before picking JBB- I bought a groupon and JBB was just great- Dimitri showed up during the time scheduled (9-10). He is very professional, hard working and knows what he s doing. He kept me informed of what he was doing in every step- he is very thorough and organized. He took a picture of before and after. He made sure to clean the areas he was working on and left the place as it was before coming in- I definitely recommend JBB in general and Dimitri in particular. Great job! read more

I only give this one star, because I cannot give it zero stars. I moved into a new townhouse about a month ago and not knowing the last time the ducts were cleaned, I wanted to get them done. I know a lot of companies in this industry have poor business practices or are not thorough, so I shopped around before deciding on JBB. I call and schedule and appointment, and find out I have to wait nearly three weeks before there is an opening in their schedule to come out and do the job. I'm a little disappointing in the wait, but take it as a good sign, that a good company would have a backlog of work to do. I wait three weeks and hear nothing. The weekend before my cleaning is scheduled (a Monday morning) my area got slammed with an unusually large snowstorm. It started snowing the Thursday night before my appointment. I was fully expecting a call sometime in the about 87 hours between when it started snowing and my appointment, saying they could not make it. The call never came. I assumed they must have done upkeep on the parking lot and advertising themselves as 24h service, they were going to come. I took my day off work and was expecting them to arrive. I hadn't gotten a confirmation call, as I was told I would before they arrive.... so I wait.... and wait. 15 minutes before they are supposed to come, I give them a call. I get the receptionist who tells me I beat her to the call, tells me they won't be coming..... SHOCKING. How I beat them to the call, when I'm sure the decision to not come clean my ducts was made hours, maybe even days prior, blows my mind. I was politely told I would get a call back that afternoon to reschedule. Understanding there are extenuating circumstances I say okay, and hang up. I wait for the call.... (drum roll please).... it never comes. I call again Tuesday morning and leave a message asking them to call me back so I can reschedule. I hear nothing... I call Wednesday... No answer. I hear nothing.... I call Thursday.... No answer. I will update my rating of this company should I ever hear back and if they ever come do the work. read more

I reviewed a couple of the postings to make sure about the company and can honestly say I was totally disappointed. The first appointment was cancelled within minutes of them supposedly trying to show up and the second appointment was cancelled 40 minutes after show time. This is not the company that is described as professional and dedicated on other reviews. read more

We were so happy with this company to begin with. They came out, put in a new HVAC for us, did a great job. Father and son were super friendly and knew what they were doing. So happy in fact that we called them out again when our other unit stop putting out cold air, we paid the $97 call-out fee (with the standard condition that if our repairs were done through them that $97 would be put towards the total price). Unfortunately it wasn't. It was only after we had paid that I called (and I'm talking 10 minutes after we had paid) and said they forgot to deduct the $97. I was promised by Jenny Batista that a check would be forthcoming. Great. No worries. A month later, no check. This time I very politely emailed and asked for that money. I received an email about a week later saying yes, the check would be mailed out ASAP, they had been so busy she had forgotten. Another month goes by and I remember I still haven't received the check. I send yet another email (trying to make sure I've got a record of all of this) and ...... crickets. About 2 weeks go by and I am yet to hear anything, this time my email wasn't so polite when I demanded my money & I am still waiting..... that was on July 30 and I am writing this review on August 19, 2019. All of this over $97! All of this when we would have recommended them to so many people but now cannot. If you cannot do the right thing by your customers, then how can you be a reliable business? My husband is active duty military, serving his nation, they knew this, yet Jenny has still decided to treat us this way. Disappointed doesn't even begin to describe my feelings about JBB Heating, Air Conditioning and Refrigeration. read more

Dimitri & Mike came out right on time to clean our system & they've done an outstanding job!

It took forever to be able to make an appointment. They wouldn't answer to phone or wouldn't return the email. If you're looking for a quick service, I wouldn't recommend it. read more

I had a technician came out for Air Duct cleaning. I got a groupon for that. Technician said you don't need air duct cleaning as there was no duct so he replaced the groupon same amount and did dryer vent cleaning. After he did the cleaning and next day when we put the Clothes in dryer, my LintAlert alarm went ON.. Bipping.. So I stopped the dryer, called them and technician told me to do some basic troubleshooting, didn't help. Technician said he will talk to other mechanic and called me back. No one responds over here. No one pick up my phone since past 2 days. This is very frustrating and bad customer service from JBB. I thought it would be a nice company based upon other reviews, but this is not at all acceptable. read more

I have a client that had a heat pump system fail on him. Eleni and Jenny at JBB have been working with me at all hours of the business day to get him taken care of. Between answering a hundred different questions and responding to emails all day long from me, they have been patient, informative, helpful and kind. This has been a truly wonderful experience that could have been painful at every turn. read more

Awesome company for both installation and service. They installed all the ductwork and equipment for the home I live in (3 units plus ductwork for over 8000 sq foot home) and service all of my rental properties. I am very happy and more importantly completely trust them. read more

Great service. The guys who came out to clean my air ducts were awesome - gave great suggestions on how to make the system more efficient. Highly recommend! read more

These guys do really good work. I bought an unbelievable Groupon deal for duct cleaning and am very satisfied. I have very old ducts with some odd angles that needed extra work and they did at no extra charge! read more

This company is not only unprofessional, but they are dirty, lazy and unprofessional. Technician has been to my home nearly 9 times because they are contracted through my property. They always need to order a part, can't run a diagnostic because the unit is "overheating" and once canceled an appointment because of a blizzard....1/4 inch of snow. I called technician back, and he pretended to be another person until I called him out about lying. If you want rude, unprofessional hvac work where they never fix something properly call them up! I leave positive Yelp reviews all the time and this company is so awful!!!! I will also be filing a complaint with the BBB, I have zero free time...but I don't think customers deserve to be disrespected. read more

We just used JBB again - This time to install a whole house humidifier and to fix an airflow issue that was leaving one of our bedrooms at the end of the line hot in the summer and cold in the winter. They were excellent, and the price was more than fair! read more

Professional, knowledgeable, committed and without a doubt the best people in the game. They are courteous and dependable. The always have amazing deals for high quality work. Simply the best. read more

We hired JBB for duct & dryer cleaning. What attracted me at first was the way my inquiry/call was handled. I had called many companies (due to the allergy season I wanted prompt service) JBB was able to squeeze me in for faster service. Dillon and DJ came out and did an awesome job. They were very detailed. They were professional and well aware of what they were doing. Dillon helped me understand the entire vent/duct system and what helps with the efficiency for the AC system and the dryer. He wasn't supposed to but I am grateful for that. I highly recommend them for the services. Sam read more

So I can't speak for the actual work however I will say I feel like this is at least an honest company. I had bought a Groupon months ago for duct cleaning and let it expire before getting around to using it. I called JBB to see about applying the amount paid to the actual service and was told they would honor the expired Groupon - plus #1. Made an appointment. The day of, the gentleman calls ahead, shows up when he said he would. He opened the furnace and returns only to find they were clean. Instead of proceeding anyways, he showed me that it was not needed after all and offered a refund via Groupon or an account credit for a later service - plus #2. read more

Courteous staff, punctual service and helpful to answer questions we had about our HVAC unit. We plan to use JBB for our condo's annual inspection. Thank you read more

By far the most honest HVAC company I know. This company does the job, follows up, and makes sure your house's systems are working and operational. They don't make customers spend unnecessary money and their prices are very reasonable. They are very reliable and customer friendly. The owners Work ethic is something i wish all companies would follow. Thank you JBB! read more

I had a groupon and after looking at reviews on here I decided to give them a try. JBB now has a new customer. The men were on time and performed excellent service. I can already tell a difference in my air quality. They even gave me a coupon for another service. I received some tips about maintenance that I can do myself also. I will definitely use JBB again. read more

Just had service conducted today and Mike and Demetri were fabulous! They were on time, professional, and friendly. They informed me about the service I needed and I felt comfortable with their suggestions and trusted their knowledge. Thanks! read more

Great people - honest - Great technician - have used personally and referred to two other people!

I purchased a Groupon for this company almost two months ago. I scheduled an appointment, and apparently their truck broke down on the way to my house. They had to cancel, fair enough. They told me they would call back and re-schedule, as it was around the holidays, they wouldn't be available for some time. They never called back. I followed up three weeks later, and scheduled a second appointment. This time, no call, no show. Very unprofessional. I can't rate their actual service since they couldn't be bothered to perform it. read more

JBB is Amazing , Eleni and Jenny were great at working with my schedule . They send out Dylan and Carlos to my house they were super amazing and updated me on every thing they were working on as they were moving on which made me very happy . JBB is defiantly a company I will use for all my heating and air needs and will recommend to all my friends and family read more

I've had my ducts cleaned before and on most occasions felt as though the cleaning I got was not worth the cost or the time off. But JBB's men Mike and Dillon are not only friendly and professional, but are doing what I think is a very thorough job. They haven't even left the my house yet and I'm writing this. To write that I'm please is an understatement. read more

Had a technician came over to take a look my 2-year old HVAC, which not blowing enough cold air. He arrived on time and explained what he thought was wrong. He did several tests and was able to find the problem. Although it was a small issue, he was able to fix the problem right away. A/C has been running fine since he left. Great service! read more

So, normally not one to provide a review unless something is either outstanding OR egregious, I offer the following observations of my experience today with this company's staff. A few weeks back, I purchased a Groupon for $39 for air duct cleaning SINCE the reviews were pretty stellar on that site (they have since closed for reviews, Q&A)... After leaving 2 separate VMs to schedule cleaning - and receiving ZERO return calls -- I was finally able to schedule a cleaning for today. I will say the staff arrived on time, called ahead appropriately, and were courteous and likable. That's all the positive... They spent less than an hour (58 minutes total) "cleaning" the ducts with little more than an extended air compressor hose and a small $20 mini shop vac. Their cleanup was reasonable if not slightly sloppy on the main floor, which I was OK with (I was planning on cleaning afterward anyways...). Then, tonight, I went down to our finished basement and discovered unbelievable amounts of debris lining the furniture, shelves, carpet, and window sills in every room with a vent... Guess they FORGOT to clean that up. Took me just OVER an hour to finish vacuuming and dusting myself... Needless to say I felt compelled to post a review and encourage prospective customers to carefully review and monitor the work being done to ensure you're actually receiving quality service. SGJ read more

I got a groupon for duct cleaning from this company (JBB) to get the ducts cleaned in the upper level of my house. They came home,inspected everything and told us that the ducts are all clean ,only the filter need changing and they changed it for us (we had filters at home luckily). They inspected everything and even showed us how everything looked clean. The technicians were so friendly and honest. After having gone through a few other companies to get duct cleaning and AC inspection this company was a breath of fresh air. I salute their honesty and telling the customers the truth instead of trying to fleece more money out of people. Few weeks back I had my downstairs duct cleaned by another company (again groupon) and was disgusted with the way they tried to scare us about our AC system and how dirty it was and how it needed desperate cleaning and the prize tag they put to it was huge. I had an intuition that the guys were trying to sell fear so I didnt get anything done. Then I asked JBB to come over and get the ducts cleaned upstairs and they come and tell us the truth and also showed us how everything looked clean. They also wrote a ticket so that we could get a refund for our groupon. I highly recommend this company for their honesty and customer service. read more