Manager today refused to shake top of the line gallon of Benjamin Moore paint I purchased there…read morebecause a few ounces had been taken out. I've been having them shake older paint for over 20 years. Can was pristine, lid put in with rubber mallet. That's not close to being customer friendly, it's rigid and glad I have a choice. I've spent thousands of dollars there. She was condescending and authoritative. Over 20 years I've experienced some less than stellar Ace mishaps but haven't said anything. David Ziegler, you should be ashamed of the rigidity of your manager. Will be purchasing paint at Sherwin Williams in FRG or Home Depot. No use in paying a premium dollar for store location.

I love this place. They help if you need it but don't pester you if you don't. Has a great…read moreselection of excellent quality bird foods.

I bought 2 gallons of Sashay Sand for my dining room and living room and got home and brushed some…read moreon the wall and it had too much pink under tone for my room. I thought I would have to go back and purchase 2 more cans of a different color but Brandon patiently helped me by retinting my paint to a color that would match my decor. I always use Sherwin Willams paint but now I'll never go anywhere else he was amazing. Not only am I grateful my husband was too..Thank you Brandon for all you did for us..love the Carpentersville Sherwin Willams store and again thank you Brandon for your patience and for your knowledge.

This review has nothing to do with their actual paint but instead the customer service. It's hit or…read moremiss at this location and when I was last there a couple days it was my worst . There was only one employee there at the time which is not her fault but I waited quite sometime while she helped a woman pick some colors out . Now while I'm waiting I can hear the entire conversation etc and she said said I can give you 40 % still on your paint today only maybe tomorrow ( sale ended 3 days ago she said ). Sounds nice right ! Well I go to check out my paint was more than I thought. I bought some last week when the actual sale was going on so it was cheaper. I think what actually makes me the most upset is I literally asked this girl I need to know price before I buy and she mumbled to her self and proceeded to mix paint. Now I'm stuck with the paint and she would not honor the sale like she just said with the last customer. I feel so jaded , I didn't want to make a deal at the store but I truly would have just waited to buy or gone elsewhere. Won't be returning to this location. The woman I forgot her name Is young short and has a lisp if helps

I can go on and on about this adorable local shop and paint studio!…read more This store is the epitome of adorable local shops. It's a paint studio where you can paint boards and decor for birthday parties, events, etc., and it's a little home decor shop in the back, as well. It's an intimate space, and the employee here was SO personable, easy to talk to, helpful, and funny! She answered any and all questions we had and was very knowledgeable about their products and services. They seriously have the cutest home decor and little trinkets, candles, jewelry, etc. When I came in, they had some fall stuff out already, and I 100% will be back once their whole fall line comes out. The merchandise that they sell, I haven't seen at other stores! Definitely a very unique and original shop. Products here were all reasonably priced, as well. They have limited hours (11-5) six days out of the week, I believe, so definitely check before coming to Brush. Overall, I will definitely be back at this dainty local shop!

I purchased 10 gallons of paint 1/28/2026 at the recommendation of the sales person (to cover 3…read morerooms). They did not ring me up/tell me price until it was mixed. It was $668!! I was upset at the amount and they said 'it's already mixed' so I felt like I had to take it. The guy said well if you don't open one, we'll take it back. Went yesterday to return (5 gallon bucket = $300) and they said come back this morning when the manager is in. Lugged the bucket in today and the manager is 'off today'. The assist manager, who was there when I purchased originally, said they won't take it back. Contradicts what I was told first and second day. Now I'm out $300+ with paint that I won't use. I would have bought in smaller increments had I known that cost upfront. I would caution buying paint there and don't trit's their estimate. I was sold 50% more paint than I actually needed (there is still 1-2 gallons in the first 5 gallon bucket, I didn't even use 1 whole bucket worrh). They're just trying to sell you the most expensive paint. ASK FOR THE PRICE before they mix it for you. Won't shop here ever again. Horrible experience from start to finish. I did ask for the manager to call me, but I haven't heard back yet.

In today's world some find it so easy to complain and provide bad reviews - that is not the case…read morehere. Scott and his team (at the CL Sherwin-Williams) have ALWAYS been so accommodating. We had trouble locating a trim color and the team took the time of review our purchases and was able to find what we needed. They also helped when I made the mistake and were very accommodating. Thank you for supporting your customer base and making us, not only feel like a valued customer, but for doing just that - valuing your customers. Additionally, the product Sherwin-Williams puts out is undoubtedly the best we have ever used. Our contractor said use no other pain/stain for anything. Thank you Scott and team for the above average customer experience. This review was and is completely UNSOLICITED......

Has amazing selection of items for your home or office for decor! Super friendly staff as well!…read morePrices were very reasonable too!

We stopped here this past weekend during the annual Vintage Shop Hop. Was not disappointed! There…read morewere lots of fun decorative items. Plenty of spring specific items out but also every day items. I got a fantastic wood sign for myself and a tiny one for my husband's brother and his wife. There are tons of different signs with so many different fun sayings. If you can't find something you enjoy here then I don't think it exists! Will definitely be heading back another time of year to see what seasonal items they have then.

Outstanding service . Trustworthy on schedule and excellent quality. They go above and beyond for…read moretheir customers. Owner is a Marine and he definitely shows it in the way he operates his business.

We had the BEST experience with Paint Platoon. They were on time everyday on the job and painted my…read moreentire house so quickly. They were always quiet, so quiet in fact that when we had guests they didn't even realize there were painters upstairs. Everything looks absolutely perfect, there's not a single imperfection. They changed the entire look of our house and it looks absolutely amazing. We highly recommend them and will definitely use them in the future for projects!

Very quick response to my estimate request. Arrived on time and expertly painted my interior walls…read moreand ceilings. No mess left. They cleaned up everything and left us with a beautifully painted home.

We had a great experience with Babes N Brushes. They painted our entire 3-story home and put in…read moreextra effort to complete the project on a short time period so it was done before we moved in. They worked over the weekend and late hours during the week to make sure it was done. Communication was slow. It took us at least 3 weeks to get everything planned, but overall they were very pleasant and nice to work with. The paint looks great!

Jim Carlson at the front customer service desk gets my 5 Star review. Yesterday, homedepot.com…read moreworked on my phone. Today, in the store, when I needed it to find the aisle and location of a product, homedepot.com refused to come uip on my phone - instead I got a message that the "app is out-of-date". I don't know cell phones from space rockets. Jim figured out that the phone app had started to update but in the middle of updating. He asked what I was looking for and then escorted me to exactly where TSP (Trisodium Phosphate) cleaning products were. Home Depot has abandoned the true TSP (the dry granular crystals) and now only carries the TSP solution or a fake product that has no phosphate (phosphate is what does the cleaning). Which is a shame, but the Algonquin Home Depot gets 5 stars from me because Jim got my phone app updated and was knowledgeable on the TSP situation.

Store has inventory management issues. Went shopping for a doorbell it said they had in stock…read moreonline. I asked the store associate and was told to purchase that item I had to scan the barcode on the display, buy it online, and go up to the service desk. Someone will go unlock the cage and I'll get my item. Piece of cake? Sounds simple right, nope. I did everything the employee told me to place the order, and headed to the service desk to pick up. No issues with placing the order. Immediately, the woman at the desk told me there's a 2 hour wait on online pickups. I explained to her that I'm a person standing in front of her, that came to the store, and not a person shopping online. I WENT online, yes, to order the item, as your associate said I had to per your system. Nobody told me - not the associate or the sign I scanned - that there could be up to a 2 hour wait. How is anybody supposed to know that who's in the STORE purchasing items? I'm not online. If you want to lock things up for security reasons, KEEP TRACK OF THEM. When somebody is buying something in your store, physically, in person, you cannot say they are an online order that has to wait 2 hours. It doesn't help that I have severe anxiety, and was shopping at 6am so I could get off the roads ASAP and get home before morning traffic got bad. I finally got my item after waiting about a half hour for multiple people to check multiple cages, top stock - all kinds of places were checked. This security system has existed my entire 42 year life. You take the paper ticket for the expensive items up to the desk where you wait a couple minutes and they grab it from the secure area. That's the system, simple, been in place since at least the 80s. Why can't you figure it out here in 2026?