They gave quick responses and very reasonable pricing…read more They were able to set up an appointment and come out quickly. They accept all methods of payment!! They will be my go to from now on for all carpet cleaning!

I cannot stress enough how detailed their work is. From scheduling to contract to payment and…read morefinally, to the carpet cleaning itself - outstanding attention to detail resulting in a job done awfully well! Did it take time, absolutely - but it was time, and money (not even 1/2 of what I had budgeted for) very well spent. Yes, I will most definitely be calling upon them again!

Paradise and her team came in and made the space I moved in to feel like a space I could make mine…read more All while my two little boys found opportunities to make small talk. Paradise has a great energy and working with Chores and Floors was a wonderful experience. It is hard to find reliable, fairly priced, professional services - and Chores and Floors is alllll that and beyond.

I am giving 2 stars only because the cleaning was done well but there were a myriad of issues that…read moreled to this rating. I scheduled for a team cleaners to come out to do a move out cleaning. Ms. Paradise responded and we got things scheduled. I was initially quoted $300 for the service but shortly after received a new message the the cost would be $500 and they would give a 25% discount leaving the total to be $393.75. I let it slide because I had really been exhausted with the process of finidng a cleaner amongs other moving services and put down the deposit for the service. The team of 3 cleaners were supposed to arrive between 9am-10am though I had asked for them to arrive at 9am due to having carpet cleaners coming in at 1pm. On the day of the cleaning, everyone was late. Ms. Paradise arrived around 10:15-ish, solo. As soon as she arrived she let me know one young lady was going to be late and the other had called out and wouldn't be showing up at all. Now, as a customer, I quite frankly do not care about the reason someone in your company will be no-showing or late. That is the company's issue, not mine. I am paying for a service to be done. The professional thing to have done would be to have a backup for these situations. No backup. As far as the young lady that was going to be late, I expected 10-20 minutes late, 30 minutes TOPS. Not 3 HOURS!!! Everyone was already late but to be 3 hours late is WILD! I expected this service to take around 4 hours as the place was completely empty and mostly carpet (which I already had carpet cleaners set to clean these). It took 7.5 hours. My carpet cleaner arrived on-time at 1pm and had to work around them and he even finished before they did. The ladies did a pretty decent job with cleaning but this entire ordeal was beyond unprofessional and frustrating. No discount or accomodations for the inconvenience and unprofessionalism. The ladies were nice and I appreciate the job but unfortunately, I believe this is my first and last time giving this company a try.

Paid 300 for a "deep clean" and they didn't clean under my bed, behind my couch or any other…read morefurniture, did not clean all the counters, just wiped around the stuff on the counters. Didn't clean the outside of any appliances. Didn't vacuum or move any rugs, didn't clean all the baseboards.

Honestly nothing but good things to say about their team: Amazing service, professional team, great…read moreprice. They truly made sure everything was spotless around the house: I strongly recommend.

I've been looking for a new cleaning company since November. In the spirit of minimizing trial and…read moreerror, I did quite a bit of research and narrowed it down to this and one other company, and had a clean with each. New Sense was, without a doubt, the clear choice for me. The owner, Franchely, is very professional and responds promptly to all inquiries, even though I asked a lot of questions and took my time making a decision, she didn't waver in her politeness. I sent her a last-minute, Hail Mary message on a Thursday requesting a clean for the upcoming weekend. Without hesitation, she got booked for that Saturday. The team showed up early (but not too early). They were polite, prompt and friendly. They toured the house, asked what made me switch cleaning services (which I truly appreciated), and got started immediately. They set an estimated completion time of 3 hours. I headed out so they could work in peace. 3 hours later, they were finishing up as scheduled. When I returned, I saw that no detail was left unattended. Everything was beautifully clean, and my home smelled divine. It was also a fair price for the quality of the work. I will be using them monthly and can't wait for my next clean.

The best!! We are new to Charlotte and had another person cleaning our home, but they did not get…read morethe job done. Franchely and her mom are the best! Prompt fast, and reliable! True lifesavers for me and my family.

i got my home professionally cleaned for the very first time today and it was so phenomonal! i was…read moreable to trust the ladies that came into my home to clean my house and care for it. they paid a lot of attention to small details that i wouldn't even know to clean. this will definitely help maintain my house easier. thank you camise !!