I've bought several vehicles from them and each experience has been great. They also now do service…read morework. They're friendly, fair priced and honest.

Came in from Tennessee on vacation and needed brakes. Called and got an appointment for 9am Friday…read moremorning. Arrived at 8:45am and Jason let us in, took our car right back and had us fixed up in no time. Everyone was very friendly and professional. Price was very reasonable and the quality of work was second to none. I'll feel much better driving back to Tennessee safely due to them. Would recommend this place to anyone!

We couldn't be happier with our new BMW and are truly grateful to everyone who helped make the…read moreexperience such a positive one. Although the vehicle we selected was located at another dealership, the team efficiently coordinated the transfer and kept us informed every step of the way. They also promptly addressed our concern about the tires by replacing them prior to pickup, and made our trade-in process seamless. A special thank you to General Manager Curtis and Manager Pinkal for going above and beyond to ensure we were well taken care of. Their professionalism and commitment to customer satisfaction truly stood out, and we sincerely appreciate everything they did to assist us. We would also like to thank Jose for his support throughout our purchase.

Satisfied with my service appointments here. I can't speak to the buying experience because I…read morepurchased my BMW from another business. I always select early morning appointments so I can find a great spot to work while I wait. (If weather is pleasant, it's a leisurely walk to Streets at Southpoint shopping mall). Complimentary coffee/tea is a nice touch too. Grateful for complimentary rides home when I am unable to wait. Service associates keep you very well informed about the status of your vehicle. And love the 360 degree inspection video. Keep providing great service please!! :-)

The team at Perfection Motors has always done great work! I am so pleased with them. So much so, I…read morereferred my bestfriend. This time, though, I wanted to give myself an early birthday gift. I got new tires, an alignment, and some other work. Let me just say that my 2007 Ford Focus feels and drives like a brand new car! You guys are truly a God sent! Thank you Perfection Motors so much!!!! Thank you! Thank you!! Many many times, thank you!!!

I was very nervous when I went to purchase my new ride but I have to say that the treatment I was…read moregiven from Jonathan and Muhammad was exceptional! I would highly recommend them for your new ride. They made me have such a smooth process. Thank you guys!

Sophia Pitts is by FAR the most thorough salesperson I've worked with when purchasing a car, and…read morethis review is for HER. I purchased a new 2026 RX350h yesterday after comparing a preowned version and a new vehicle. They were exactly alike in every way - except the preowned was 2 years old, had 10k miles and needed to be detailed. The total price difference was $5,500, and the warranty on the preowned seemed substantially better. Sophia could sell me either one, and carefully gave me pros and cons on each vehicle. The preowned manager came out to talk with me after I offered less for the preowned than asking price. He obviously wanted me to buy preowned, but I was leaning toward new - despite the better warranty and lower price of the used car that was identical to the new. He was nice, but hard core wanted me to purchase the used one. I went to lunch while they detailed the used car. Upon return, Sophia gently pointed out items that became obvious to her after the car was cleaned up that I would have recognized over time, but were not apparent to my untrained eye: the car had multiple "dents" from a likely hailstorm. There was evidence on the tailgate of sanding and repainting, and overspray on the chrome trim. The vehicle, despite a clean Carfax report, had either been wrecked, or at least damaged enough that it had required substantial body work. I am massively thankful to Sophia. She is incredibly well studied and recognizes things I never would have. I would've paid over $50k for a substantially damaged used car if not for her. I do not hesitate to recommend her and her expertise. Now, as for Johnson Lexus Pre-owned... not so much. Thank you, Sophia!!!

Flange makes a comeback, what happened…read more.. Johnson Lexus Durham service used to extremely reliable (barring one past episode 5 years ago)- I actually took my car for 10 years to the same service specialist. However, my recent experience has me rethinking... They incorrectly failed my 2015 Lexus on the state inspection - tire tread was 2.3 as reported by them, while low from a safety standpoint, it is not a failure by state inspection (which is at less than 2), they required replacing four tires at $1340. Which is $445 above Costco charges. Secondly the rear 12v lighter wasn't working, it was a fuse that is easily accessible they put in a charge for $120 and had told me some sort of fusible link - I didn't know what that meant initially I approved it and upon further research and their own invoice said it was a fuse. Those fuses are cheap and easily accessible and shouldn't require 1 hour of labor. Old Lexus used to do this sort of service complementary sometimes. There were multiple errors that seemed to be designed to give them more money, and I am wondering if service management has changed that pushes for more revenue and profitability margin than serving the customer. While they corrected both of these errors and reversed $120 charge and redid inspection and passed without tires having to be changed. I hope they improve and not continue this path - this is path that Honda Durham was on and I moved on from that brand. I was planning on purchasing an RX-350 due to comfort and ease of servicing with Lexus as well as the vehicles, but has me rethinking if I should go all electric with Rivian R2 instead in the future. Oh, BTW, what is that flange you ask, that was just non-existing fusible links in modern cars - its joke for that have seen old Seinfeld episode :-)

So happy with my transaction here at Infiniti. Traded and vehicle and purchased a pre owned. Henry,…read moremy salesman, was so kind and knowledgeable. And Yuri, the manager, was accommodating and so sweet. I got everything I wanted and more! Probably one of the quickest transactions I've ever been apart of! Thanks guys!

A few months ago, I took my QX80 in for an oil change before traveling out of town. We were in the…read moremiddle of nowhere VA(2 females) when my oil light came on.. just a couple days after the oil change. Thank goodness we stopped at a church and a nice man checked the oil and told us to follow him to a local place where we brought oil and he added it. I am not sure what was done but the oil was not changed correctly. I spoke to the manager of service and he did make it right. I kept going back to get my car serviced for a while, but then started going to Apex as it was more conveniently located. Just recently, I started going back to Raleigh since crossroads no longer owned the Apex Infiniti. This particular time I called about being on the way to pick up Vehicle. It was close to closing and we were on the way. The person on the other end of line was very rude(I guess they were ready to go home And close down before 6 PM) and he actually ended up hanging up on me. I called the manager to let him know about my experience and he told me he would "talk to him". Totally unacceptable for a luxury brand service. I have gotten my vehicle serviced every single time (since I've had it) at the Infinity car dealership. Sadly, that will be changing as I will not be treated that way when I'm going to get my vehicle worked on it, was the last straw for me if you don't want to have your car break down after being serviced and be hung up on, do not use Raleigh Infiniti for service

No experience with purchasing a vehicle, but I recently had new brake pads & rotors installed…read more Extremely satisfied with the work they did! Reasons that I will return..... - best price around - hands down! - quality work - no squeaking, no pulsating! - prompt scheduling - on their calendar quickly - loaner car for the day - A HUGE perk of having a mechanic that also sells cars! -- super friendly & professional staff - my favorite of all, Oliver! (Of the canine variety). They will save you money and a headache. I have had the same mechanic for over 15 years, but I took a gamble trying Craige's, and I am happy to say it greatly paid off!

After my 2005 Toyota Camry had Died, 483,789 miles I was looking to buy another car and came across…read moreCraige Motor Co. In Durham,NC. After spending hours o the lot not finding the car I wanted, I was about to leave and came across a 2002 Saturn S series, Gold in color, she was clean and no dents, solid engine, at 27,000 miles it was a steal. Car was barely driving, first owners used it and hitched it to a camper and traveled all across the USA, seldomly drove the car, so after test driving the car, I decided to buy it ( 10/8/21 ). Today, almost two years now and she still runs like a champ, after replacing the fluids and oil change every 3,000 miles she is going strong. Thanks, Walt and your team for getting me back on the road.

The amazing Freddy met me at the airport with the car i wanted to buy in pristine condition and…read moreready go. If you're looking for a good used car with an easy purchasing process from start to finish give Econo Sales in Raleigh a try. You won't regret it. I'm already thinking about another vehicle. I'll be checking here first.

My son bought a Lexus a week ago at $11000 cash. It's now in the shop dead with 34 codes for engine…read moreand brake system. While I understand purchasing a car is a risk, it's unreasonable to sell a car that is not backed with any warranty on it. It's been a week!!!! The negative comments are correct. You best take your hard earned money to someone who will not sell you garbage. I don't know how the owner sleeps at night.

2020 jeep wrangler sport.. needed tires as soon i bought it. No help from dealership...needed…read more$3300.00 timing chain ..no help from dealership even after promised to pay $1000 on it..needed brakes ...needs A/C work. No help from dealership..I paid for this vehicle with my bank ..no financial assistance needed from.them.but he promised to help with the bills but never did..also had two (2) bad shocks ( fox shocks ) that cost me $500...plus front sway bar was bent ..no help from dealership.... Get your car looked over before you purchase from this guy .. seems nice at first ....but once its done he is done...

Great experience. Very happy with how the entire deal was executed. We had just gone to a local…read moredealer and felt rushed to purchase and the numbers were not explained clearly. We left that dealer and went to John the next day. What a difference! Thank you