I really like this location. Plenty of parking close by and so much to offer. I especially love the kids section and the Jcp portraits area. I've taken many family photos here since my son was 6 weeks old and he is now 9 years old. Staff here are very organized and professional just a bit slow at the registers read more

So on top of it already being hot in here because clearly NONE of the JCPenny locations believe in air conditioning , now I have to stand on this long ridiculous line ? Come on JCPenny do better !!!!!!!! It's so sad how retail stores have become an inconvenience these days for people like myself who aren't into online shopping and still like to come into the store to try on the items before making a purchase. I think I'm officially done with JCPenny so it's safe to say they have lost me as a long time customer !!!!!!!! read more

JCPenney - Department Stores Near Me - Bronx, New York

Review: 09/13/25 Parked in JC Penny's parking lot at Baychester Mall, thought it was the polite thing to do was to make a purchase being that parking was free. A great sale was going on, and I needed to get new bed pillows. The sale was too good of a deal to pass up. Just as i thought i had made the ultimate score. Realized the check out lines were a mile long. The houseware section is on the third floor. The extra, mile long check out line, turned out to be returns. No check outs on the entire third floor. Took the escalator done to the second floor, walked around, no check out lines on the second floor. Getting a bit frustrated, I just want to pay and leave. First floor has to be a charm. As we got off the escalator, there is one check out line, which was long. However they had three cashiers. Met a nice lady, had a cool chat about why we no longer like shopping in stores, and prefer online. This ordeal of having to hunt for a cashier was enough JC Penny to last me a lifetime. The store is very busy on the weekends. Checking out is difficult, lots of great deals. Good luck! read more

See all

Came here to finish my Christmas shopping and I 100% love it here. Amazing deals on jewelry here and basically just everything. A lot of things and fully stocked and the store was very organized. Cashier was very helpful when I picked up my online order. read more

I had a very disappointing experience at JCPenney Baychester mall in the Bronx. From the moment I walked in, the level of customer service was extremely poor. Staff members uninterested in helping when I did ask for assistance, I felt dismissed rather than supported. I've shopped at JCPenney before at other locations and expected a much better experience. Unfortunately, this visit fell far below expectations. I hope management takes customer feedback seriously and works on improving both service and store organization. read more

I like JCPenney, but it looks like a mini tornado has gone thru, not to mention the unflattering planogram and the uneven row widths, the dim lighting and general malaise that comes over you when you enter the store. Most annoying of all, you must launch a search worthy of an Indiana Jones movie for assistance. I've heard corporate is having financial woes, and It's showing. It looks like the corporation gave up. Gone is the classic shopping experience. JCPenny is no longer the star it used to be, which is sad. Maybe it's just this location, but JC has been on a downward slide for years, a slide easily remedied by a marketing and design team and purchasers who actually know what people want. If they don't start attracting younger crowds, it's over, for good read more

JCPenney - Long lines, no floor associates, only 1 set of registers open on 2 of the 3 floors, frustrated customers - Department Stores Near Me - Bronx, New York

They had a good sale on dresses and washcloths and it was very reasonable price you get great deals with their sales

I remember back in the day when JC Penney was largely popular for their 'penn(e)y' sales and buy a full priced item and the second you get for...1¢. Now, you'll still find affordable finds in this Bay Plaza location, others that are still standing and online- though I'm not sure about those penny sales. I'd completely lost the 'return' label for a $62 Glamorize Sports Bra I purchased online and knew it was going to be a pain in the neck to request one. So trekking to Bay Plaza's JC Penney, had to happen. If you're returning an online order, don't just go to the first cashier you see and expect to return your online order (happened to me)- just go to the 3rd floor by Bedding. Thank you to the kind young lady who directed me upstairs! FYI- Overhead 'JCP.com Pick Up' sign is misleading because naturally, that's where people look at. But there's a floor sign that strictly states 'Pick ups and Returns'. The cashier helping me with my transaction was professional and I felt relaxed that she completed my return with so much ease. I don't understand the negative reviews here and can't stress it enough: if you come here with your ghetto ass attitude, guess what? That's what you'll get in return. So do yourself a favor- be polite and greet JC Penney employees. They've done nothing wrong to you. read more

JCPenney - Don't Be Fooled By The Overhead JCP.Com Pick Up Sign, Online Returns Can Be Done Here Also. - Department Stores Near Me - Bronx, New York

This is the worst store. Lines look like cheese lines!! Two registers!! Ridiculous! Don't they don't care about the customers !!!

Was there last weekend. So many things wrong: - Only 1 cashier area per floor and 2 cashiers. Lines took almost 30 minutes to get through. - Barely any sizes available other than 4 or 18. So if you're very skinny or plus size, this is your place. - Price checkers no longer in the store. You are forced to download theirapp to check prices. Many elderly shoppers don't have cell phones; very anti customer service. - Two stars because I like the quality of their clothing. The time wasted here today, either looking for sizes or waiting in lines, was mind boggling. I would only shop here online, though when I did, they were out of stock and canceled by item. Whatever is going on here is just bad. read more

We've been here before to take photos. Staff is pleasant and take great photos. Our appointment was for 11am and we 7 people to take photos. After everything was done and we paid, we were leaving at 1230pm. Not too bad. Since we last came the prices have increased dramatically. Making sure to use Groupon 24hrs in advance to bring the prices down in the future. As far as the retail side, it's hard to find someone on the floor when trying to make a purchase. Only visible place with people always behind a counter is the return section. After walking around for 10mins, I decided I was done searching for someone so I can spend My money. Ended up on the return line which was empty at the moment. The older Spanish had an attitude and said, "there is someone out the to take purchases". So I replied, "well I just walked all around and didn't find anyone". Some people just can't handle more than one task and I get that. Luckily the young brown skin queen decided to take care of a paying customer. I know business is slow and all but that's when you step up customer service 10 folds. read more

JCPenney - Stock photos - Department Stores Near Me - Bronx, New York

See all

This store needs to be closed. For the past 6 months they do it have bags. They only open one register per floor and the lines are u reasonably long. The workers always say they just ran out of the last bag. They do not have any bags. Is bags calculated in their yearly budget? read more

EXTREME long wait times for checkout! No one on the registers, managers refuse to add better customer service much rather run their mouth! A joke of a department store read more

Although I hate the long lines that's why I buy online I like just 1 person and that's the online pick up and returns worker named Nigel. Everytime I go he's so sweet and funny. I see him act that way with everyone in front of me. He looks like he likes his job and has fun with it. read more

They got a one star because there is NOT an option for a NO star. The online pick up dept is the worst!!! The workers there are RUDE, UNPROFESSIONAL, and Lack CUSTOMER SERVICE. I called on 1/3/2020 @ 9:10pm mind you the store is open until 10:00pm I called and you have this little rude CS Rep pick up the phone and NOT provide her name but interrupted me when asking for her name 4x and then hangs up the phone while I am on the phone. I called back 8x for a NO answer and then When calling back I ask to speak to a supervisor waited 8 min on hold and Jennifer"Supervisor" comes on and states that there are only 2 girls there and they are very busy it could have been someone walking by. Is she serious!!! This JCPenny online pick up Dept. is just the worst, I don't know who and and how these people are hired or trained but I see that the Apple does NOT fall far when you have the supervisor oblivious when the customers call to complaint!! It's gets better when asked about a corporate number to make a complaint this supervisor stated that she seriously does NOT have a corporate #. Yea ok!! Hmmm, now I know why they closing these stores, people don't want to deal with the rudeness of these workers. JC Penny in Bay Plaza is horrible if you need to shop go to 34th street, those workers appreciate the business the consumers give them.. SHAME ON YOU JCPENNY @ Bay Plaza your store is a DISGRACE!!! read more

please train your staff to be more professional and courteous. My time was a complete waste there that place was a ZOO! disgusting and i will never recommend this place to anyone ever. I ordered cards and 3 photos only because we had already spent a long time there waiting for our photos. We were the last ones to leave and was so late we were being rushed out and forced us to pic whatever we could. the studio rooms were all very messy and even the staff looked overworked and frustrated. I was beyond upset and frustrated and clearly showed in the pics we all looked miserable. My son even lost his sneaker and when i called back to try to see if someone saved it i kept getting hung up on and no responses with long hold time. it was a terrible experience over all. read more

Got my son first birthday pictures done here and came out good. The only con was there wasn't birthday probs, I wish I would have know but pictures still came out adorable. read more

See all

Today....Black Friday u needed the in app coupons to get most of the good advertised merch. Played along and installed the app, then it wanted me to create account which I didnt want to do because I rarely shop at JCPenny. (I wonder why ) anyway decided not buy anything and just left read more

It's dirty, poorly staffed and unorganized. One of the reasons to be grateful for online shopping is the particular retail store. read more

JCPenney - Disgusting gum on the floor of the fitting room that the attendant directed me into. - Department Stores Near Me - Bronx, New York

Cheap shit galore. Need a button-down blouse and a pair of stockings at 9:30pm for a last-minute interview? - Done. Need a carry-on suitcase for an impromptu flight to DC? - Done. Need a long strand of pearls for your flapper costume? - Done. Need a cute wrapdress for work that's also happy hour friendly? - Done. Need 2 queen-sized blankets for a Central Park picnic? - Done. Need some toddler clothes because the kid your babysitting pissed his pants? - Done. Need a dominican-style blowout with high-end products? - Done. Need bamboo earrings, at least 2 pairs? - Done Simply put, I don't like to admit that I shop here, but I can't deny the fact that this JCPenney always has what I need when I need it. I hearts the JCPenney salon the most, because they sell my expensive brand of shampoo, plus the stylists are all really skilled (this being said from a girl who has had relaxed/natural/a full weave/dyed hair). And you gotta love the coupons. But don't come here around the holiday season. EVER. read more

Workers are rude and the wait to buy the items that no one helped you find are long and super slow read more

JCPenney - Department Stores Near Me - Bronx, New York

The portrait studio is the worst! This place deserves 0 stars! If it was free I wouldn't come back here but for $100-300 for photos that you can take with an iPhone its just ridiculous. The least you can do is built value for the customer by providing good service and ease the pain of feeling like a food for paying so much for so little. No one here gives a shit. Period. A 420pm appointment for pictures took 3 1/2 hrs! The session was only 10mims! The rest of the time was just spent waiting on different people to press buttons. And to put together collages that u might not even want. But "they have to make them anyway!" If that's not frustrating enough we were told the pics could be picked up on Friday by the manager. Which she wrote on out receipt. We go there Friday no pictures. They will be here Monday. Go back Monday. You have to wait about 1 1/2hr to get the pictures. Mind you on Friday the guy took about 45seconds to look in a draw to see if our name is on one of the envelops. Wait an hr n half for what!! I'm going back there today and I will be sure to update my review and tell you how much shit I flipped over in the store. Never go to this place! Buy a disposable from rite aid (if they still have those) and take all the pics you want. read more

Horrible customer service. No one offered to match my foundation as I stood in front of numerous collections. Saleswomen just standing around talking amoungst themselves too busy to greet customers. As a repeat customer I was very disappointed with my visit today and will consider not going back to this location. read more

Came to JC Penny to look for a dress for my daughter's baptism. Ended up finding casual to extremely formal gowns. So instead I got 3 dresses for work at a really affordable price. However, the lines to checkout are horribly long. Even though I did not find a dress for the occasion, the deals were great plus a coupon! read more

This really is like having a dirty little secret ;) Granted, people will say what they will about Bay Plaza, but its the closest department store without traveling tooo far, AND they put in a sephora not too long ago, which (duh) is always a plus. Great brands, GREAT prices (hello, $15 dresses and $5 sale shirts). The shoe department could stand some improvement, but they are constantly bringing in new designers (lulu guinness, Joe Fresh) that again, this bronx girl does not NEED to get on the train for. HUGE NOTE: avoid this place on the weekends, it can be a huuuge mob scene (much like all malls, i guess-tread carefully-unless you are a veteran sale hunter) read more

I'm giving this place just three's stars. Don't get me wrong I love a good sale at, JC Penny's their good for that. I went in looking for a pair suede like boots that I saw on their website. I spotted them right away looked for my size and found them (so thrilled) it was the last box left that had my size. I opened the box to try them on and there was only one boot in the box. I told the guy who worked there where's the other boot? He went to the the back to look and didn't find anything. I told him to sell me the boot on display, since it was the opposite foot and same size that I needed. I asked him again, he went to the back, and low and behold he came out with a box with a pair of size nine boots. Thank You, George for your help. I'm very happy, with the boots can't wait to wear them on my bday. read more

JCPenney - Only one boot in the box. - Department Stores Near Me - Bronx, New York

I love the this place, on the fact that they are like the biggest store in Co-Op City, there selections are not too up to par. But with the sales coupon and so many registers your choice of checkout is very quick if you know which one to go to... They actually do a pretty good job suckering me in there send those save $10 coupons to my house. I just run out there grab a vest that's $29.99 plus the discounts making it $16.99 then BOOM $10 off and I am out of there with a great vest for $8. Beat that, then I am run over to Barnes and Noble and grab a Coffee and peep through some magazines. read more

This review is for Sephora inside JC Penny. A young lady by the name of Noelia helped us today. My husband and I have an event to go to and I have no idea what I'm doing when it comes to makeup. Noelia was friendly and more than helpful. She was patient and didn't make me feel rushed or like I was bothering her (some associates do that in stores) ... I was so appreciative of her professionalism and kindness, I felt obligated to leave a review for her superior service. Also, the manager at this location was also commendable... thank you Noelia! read more

Crowded, unclean, surly personnel (if you find them). And stay away from their "hair salon". The ladies at the reception are always on the phone or chatting with each other - I waited for 20 minutes in a 2-person line to just ask a question. They are supposed to be a distributor for the OPI nail polish (to buy which I came there) - but they only had leftovers of may be 4 colors - and those bottles they had were clearly old, with the polish separated. I have been to the place twice - gotta give ppl a second chance, right? - and the experience was awful both times. I will never set my foot there again. read more

Not a big JC Penny gal but they do have really great sales. You can get great bargains on quality stuff. Saw some nice party dresses last time I was there. One of my best friends actually bought all our bridesmaid dresses here that looked beautiful and expensive but wasn't for her wedding. The store overall was clean and organized. Good customer service. read more

Very pricey. Poor selection for kitchen items, bath, and bedding items. Best place to go if you're after clothes only. Decent amount and variety of both women and men's apparel. Nice selection on men's shoes. Restroom is well kept. Customer service seems to be good at the register, but overall there's nobody around on the floor to assist with anything. On the employees.... Still not equal in terms of gender, as the women outnumber the men, but not as bad as other stores. Has a variety of ethnicities which is good. I have no issues with this store other than it's dull and has no appeal. Maybe they need to remodel. read more

Just left Sephora Bay Plaza and experienced the most informative & genuine customer service from Luciano . He is amazing and has great product knowledge!! Thank you for resonating the "Customer Service Spirit" through your work ethics , keep up the great work!! This was definitely a refreshing visit as opposed to my last shopping experience at the 42 street location. read more

I came with my mom to this location to pick up some makeup. I was immediately helped by Jenn who answered all the questions that my mom had and made sure that she left the store happy. There are several issues with this location though. It is overcrowded and many items are not in stock. Also, the checkout line had a ridiculous wait. read more

Great customer service. Great selection for clothing. Amazing prices and sales everyday. I shop here often.

I thought I would get a better deal at Carter's baby clothes & receiving blankets by coming here rather than going to their actual store located outside of the mall. It took me a while to actually locate the baby boy section AND I did not find ANY blankets at all. Plus they had the same sale going on for Carter's as the Carter's store themselves and the place being was a hot mess!! I actually found what I wanted at Kmart! You might want to do a little research before you buy. I noticed that a particular boys dinosaur sleeper that I saw in both Carter's & JCPenney w/ a **TAGGED** MSRP (Manufacturer Sales Retail Price) of $26. That same tag from the manufacturer was on the same dinosaur sleeper, hanging in Macy's for $16. That's w/o coupon, discount and all that, lol. read more

This store's gone downhill VERY fast. One time I ordered something online for in-store pickup at this Bay Plaza store and the item was NEVER AVAILABLE and the order ended up being cancelled over 2 months later. Another time I went to pick up a different order and not only was the line long (about DMV line kind of long, which is REALLY long and really slow), but when I got to the front, the staff dismissed me and said that the item wasn't there WITHOUT EVEN LOOKING at the pickup confirmation email I printed out. I mean, I could deal with surly employees, but I can NOT deal with long lines on top of it, which is what the customer is actually looking to avoid when ordering online. Even the non-pickup lines are very long and slow. They have 3 floors like the Macy's on the other side of the mall but only ONE checkout line PER FLOOR at JCP which means you'll be on a line for AT LEAST 20 minutes, even at noon on a random Wednesday. Macy's has way more checkout lines at their store and you're only in line for 5 minutes at the most over there. The sale prices are nice, but if you're able to take the subway to Manhattan, I highly recommend going to the JCP in the Manhattan Mall instead. Same prices as the Bronx store with only half the lines and much less aggravation. Hopefully JCPenney cleans up their act quick, otherwise the Amazons of the world are going to clean them out of business. read more

This review is specifically about the Photo department .. Deanna (I hope I'm spelling that correctly) was such a sweetheart! We came for Easter pictures of two moody toddlers, 4 years old and 2 years old. My 2 year old was being especially difficult and she was so great with them. By the end of the photos my daughters felt she knew them forever as she personalized the photo shoot for them by calling them by their family nicknames and just personalizing the photo session for them. As difficult as my two year old was being we were able to get some really great shots! It's obvious this job isn't just about the paycheck for her and we loved her! read more

The absolute worst! The boys section was a mess, I could barely find anything for my child. When I did find items and went to pay for it, I was on line for 20 minutes. There were two cashiers opened and both of them had customers who were trying to work out the best possible price. Unbelievable! I don't have money like that to spend, but I just wanted to pay for my items and leave! There are employees walking back and forth in the store, but what are they doing? Have everyone in their place for opening! read more

Fell in love with this store! I was not much of a JCPenney fan before and honestly because I wasn't giving them much of a chance. My sister-in-law would come here often and I began accompanying her and I would be shocked by some of my finds. They have great prices and deals and now the "dollar/bucks savings" which I believed they are called, if not please correct me. But that is a better bonus and of course BIGGER SAVINGS!! My visit last week I found beautiful sun dresses for $15 and some nice flats to match at 20% off. Goodies, Goodies, Goodies. I also had to make a quick run to Sephora and grabbed some stuff there and since I had done some type of sign up for the 1st time the girls gave me 3 samples which consisted of a primer, blush and a tinted lip gloss. That was really great for me. I will continue to visit on a regular because not only is it cheap, but JC Penney also believes in good quality and that's what I really need. read more

Good quality clothing and has many great sales. However, they don't let men try on dress shirts which was an issue for my boyfriend whom I was shopping with was in need of dress shirts and was unsure of his size. They make you try sample shirts which don't have all the sizes and fitting available and is very questionable because i'm sure many many strangers tried them previously. Be very cautious while shopping here. read more