JcPenny's is not the place to purchase "fine jewelry". I bought a beautiful wedding ring along with the warranty. A diamond fell out and I returned it back to the store. Malinda, the sales associate, was rude and tried very hard to brush us off and out of the store. She made us feel like we were annoying for having such an issue. After 4 weeks, we called and they couldn't find the paperwork. We were told they would let us know when the paperwork was found. A week later we called and found out they had personal information from 20 years ago which included my residence and landline. If Malinda were a professional associate, she would've taken the time to collect our correct info and she would've treated us like we made the right purchase for our special day. We were reimbursed our warranty because they couldn't resolve the issue and we got the ring back, but will never shop for jewelry there again. JCPenny's catalog has remained the same for 50 years, but their customer service has not. read more

Sajjad was very patient and helped me when I had a problem with my online order. He immediately went to figure out what was wrong and personally grabbed the item for me so I didn't have to come back the next day. Thank you, great customer service! read more

Placed a pickup in store order online. Got to the store and they redirected to the second floor. They wanted me to wait in 15 person line just to pick up an already paid for item. Other stores have dedicated kiosks for picking up online purchases. Don't go here. read more

Shout-out to Danielle from the Bed/Curtains section. She went above and beyond to help us do an exchange when we bought the wrong size curtain. She was patient, didn't rush us, and made sure we got what we needed. Thank you! read more

JCPenney has become nothing more than a KMART. Apparently the store has forgotten that it is in the US, and has all of their signs in spanish. Poor selection and quality of clothing. read more

We were looking for new jeans in the kids section and a really rude employee asked us to not unfold the jeans which we did not do they were already left like that and asked us to not touch any of the jeans so that we don't unfold them. Really rude service in the kids section do not recommend. read more

I have had the most awful experience with the Custom Decorating Department. I have been waiting since APRIL to have curtains made and installed in my living room. Count it up -- That's eight months. 8 MONTHS!! I was given a wait time of three months. When four months had passed in August (and NO ONE called me to explain the hold up) I called them. They said they were waiting on fabric, because it kept coming in wrong from the supplier. I was told that it came in wrong 12 times. Really. And you didn't think you should call me to share that with me? Ok, Penneys. You order from a lousy supplier, and continue to wait on THEM. Five months, six months. Still no fabric; when I complained AGAIN, "well, you want us to install the one window covering that we have now?" Sure. The installer showed up with a different window than the one they said they were delivering. When the second window fabric STILL didn't come in correctly made after SIX MONTHS, they offered to re-make the curtains in a new fabric. One that I didn't plan on. One that I didn't choose the first time around. They had my money, so I had no choice. It wasn't until I got angry on the phone that the District Manager called to say how sorry she was. I was told that my order was a priority. TWO months ago we were a priority. If YOU order from them you will be in line behind me! I'm a priority. As I write this, I STILL DON"T HAVE MY CURTAINS!! I had planned to have these window coverings to keep the heat out in summer. Perhaps entertain by Thanksgiving? Christmas? Ground Hog's Day? By the way, although I have asked twice to have some financial compensation for this mess, nothing has been offered to me. As of now, I am still paying the ENTIRE price that I signed on the contract. I will never, ever, do business here again. In fairness, some of these issues were due to bad fabric. And I am giving them one star because I have two people who at least apologize. But nothing explains why I was never called to be told the truth of the situation to begin with, and I have never spoken to anyone higher than the district manager (and her only when I finally blew up on the phone last month.) And, it seems that no one intends to make this right with me financially. Please take your business elsewhere. Or get in line behind me. read more

This review goes to Tina at the Sephora inside JcPenny... Never have I received excellent customer service as I did from Tina today! I initially went in to refill on some of my favorite products and to get a sample of foundation. Instead, Tina gave me life! She analyzed my combo skin (that's been more on the dry side lately) and showed me skin care products that would help rehydrate my face. She was extremely knowledgeable on all the products and at one point even massaged moisturizer into my face. Name another Sephora employee who's ever done this before, I'll wait. But really, she's amazing! If you ever need any assistance ask for my girl Tina and you will not be disappointed! read more

The store staff was good / prices are fair / limited Nike wear for men. The overall visit was good.

They need to hire people that know how to look up prices in the store. There were a bunch of stuff with no price tags on on near them. No, I didn't go for Black Friday or that weekend. I went during a normal work week when it wasn't busy. The girl couldn't figure out the price for a coffee maker I wanted to buy. I wanted the Cuisinart coffee maker and she didn't think looking it up at the register would help...Whatever....I went elsewhere to buy the same coffee maker. read more

Dec 2, 2016 the Christmas season has started. JC Penney only has one Cashier island and a customer service dept on this floor. Each has 4 registers and only 2 are staffed, the line at both are 8-10 people deep. No wonder JC Penney business is iffy. No wonder I left without buying here. read more

I came to Sephora Side of jcp its usually where I do my shopping. I always get wonderful service by the girls. But theirs one particular girl who is so so rude she's actually always rude I think her name is tina. Unfortunately today everyone was busy but her and I asked a simple question and gave me such a bad attitude. Other then that I am always happy with the other girls services. read more

I had to give them 1 star only because there was not a "YOU STINK" option. We purchased window coverings from them and our order was lost in the system. The product was finally delivered in its entirety the six weeks later we are still waiting for JCPenney's installation department to get back in touch with us. It's been about a week and we have yet to hear from them. Teresa was the service provider in the window coverings department and after she received the order has been absolutely no help in working with either Levolur, Bali or her own window installation department. JCPenney's is terrific and taking your money but don't count on them for any of the services that they tell you they can provide. read more

Will I decided to go to Jc Penney. The shoe department needs major work. A complete joke.

You are lucky if they answer the phone. It will ring a few times, then a recorded voice says, "operator not available, goodbye". Or an operator will connect you to the department you want, and that department will never answer. Also, the lense dept. deleted my order on accident because they said their computer system crashed. No one called me to say my order was never actually placed. So after 2 weeks I called and that's when I heard the bad news. I have to come in and do everything all over again. The dressing rooms are stuck in 1976. No wonder JC Penny is nearly out of business. read more

I went in looking for some shoes for work and Christian in the shoe department helped out a lot. He took the time to help me find some that were comfortable and stylish. He had really great customers service, and i knew that he really cared. I hope all employees strive to be like Christian. As cliche as it sounds he deserves a raise. read more

I'm not a JCPenney shopper. Before yesterday, I only ever set foot in this store to walk through it to get to the mall. There's a lot of buzz going on around this department store lately though. Not just the TV ads and the circulars, but word of mouth. "Have you been to Penney's lately? It's totally different. Their clothes are cute!" And yeah, it is way different. Instead of feeling like a Mervyn's of yesteryear, it feels more like a Macy's but less made-in-China cheap feeling. Like Nordstrom, but a better price point (though the service doesn't hold a candle to Nordie's) It is worth coming to check it out if you haven't. The clothes have great style and felt well made with good fabric. The fashions seem more wearable than some of the styles that you see at Nordstrom which is very fashion forward. I feel like if I spent $20 on a pair of pants here, I can actually wear those pants for more than just a passing NY high fashion minute. I'm a huge Mango fan so the MNG section was a breath of fresh air. I'll definitely be back when my next paycheck hits! read more

We went to the JCP in Montclair and had THE BEST associates help us in the housewares department. Cynitha R. was off duty, yet she showed us around the store and lead us to items she believed we would love (and she was spot on!). She stayed a good 15 minutes even though she was literally walking out the door with her purse in hand, and it wasn't us that asked for help, she offered!!! Also, Shelba was great! She was checking around at another store for some things that we were looking for. She took special care and double wrapped the fragile items we bought. I have not had customer service like these two ladies provided in I can't even remember how long. Kudos to the two of them, their assistance was very much appreciated! read more

LILLIAN!! You are the BEST IN THE WEST! I have never came across someone who had to deal with headaches like us and still be super sweet and awesome throughout our pretty lengthy time together. Just so everyone here knows which Lilian I'm talking about, in case there is more than one, she has glasses and the absolute BEST personality! I thank you from the bottom of my heart for working with me and my husband with our mattress purchases. You are soo amazing and I'm very thankful you were the one who helped us today! You go Girl! If I could give you a raise I would! read more

Literally the most disgusting, dated, unorganized JCPenney I've ever been in. Staff didn't know where anything was (one employee said there was only one dressing room, another said there were four but the ones in men's didn't have mirrors, another shrugs and pointed out into the mall). The dressing rooms are incredibly disgusting and dated, with doors that don't lock or even close. This place needs to be closed and remodeled immediately! read more

Review for Window Treatment Dept. I purchased custom blinds and used their contracted measurement service. When I received the blinds, as instructed I contacted Joanne in the store to let her know so she could arrange the install. She once again took my phone number, email and address (even though I'd given it to them multiple times, but I digress). She said she was sending my info to the install company and I'd hear from them either that day or the next. Three days elapsed so I called back. Spoke to Joanne again who said she would take my info again and send. I asked for a phone number of the install company and she said they only deal with them "by computer." I asked for a manager and then Joanne came back with a phone number. I called that number and long story short, it was not the installer. But he gave me the installer's real number. I called and was told they never received info from JCP for my install and I would need to call them!! I told them they had submitted it twice and she repeated that they didn't have it. So I called Joanne back and told her. She just gave me her nervous giggle and I Informed her I was done with her and JCP and the supposed installer! Ugh! read more

Karen has helped me design my windows and I truly appreciate her. I showed her some Pinterest looks I had in mind and she gave me great recommendations. Today I needed to buy for other rooms and just had to share pictures with her to thank her for making my living room look just like I wanted. She pulled it off again and helped me choose for my bedroom and other living room. She is so kind and has great customer service. Karen gives her customers her undivided attention and she is a gem. I hope JCP appreciates this girl because I'd hire her in a second! read more

If brick and mortar are to survive maybe more than two service people on December 23rd. Just a thought.

I'm giving the store 4 stars because they have great sales & cute stuff, the customer service on the managers part was only about three stars. She made me haggle her for a discount that she had already previously approved. They kept me at the counter while paying for over an hour. But one of the sales associates, Bree was amazing she completely corroborated my story when originally the manager had agreed to give me the previous discount I'm giving Bree five stars! So if you have a coupon to go with the sales be careful to check everything out!! They might give it to you they might not... read more

I never took this Long to check in the cashier was just talking and talking to a customer about her life and stuff probably took about 20 minutes to get me they need to hire better Workers not to talk about your life at work read more

Nice products, but the store is messy and we had to return my husbands watch since we were unable to get it sized.

Order three black shirts online, pick them up and they're gray. Ask for the items you ordered, get told they aren't in the store. Ask for them to be ordered and shipped, get told that requires a card and they won't take the cash they literally just gave you as a refund. Explain that this is stupid, get told, "It's not my fault." Ask whose fault it is, get a shrug. Ask for the manager, get a manager who says online orders require a card purchase, no cash, but a gift card will work. Ask if a gift card can be purchased with cash, get told yes. Ask the manager to order your flippin' shirts, notice she's ordering blue shirts and not black, get told they're not available in the size you ordered two days ago. Ask God why he allows stupid people to walk the earth, God points out that you were stupid enough to do business with an organization that can't spell "Penny" correctly. Walk back to your car. Scream. read more

I appreciate the efforts and Organization to host a eater egg hunt at the store. Thank you

Tried to schedule a photo session for holiday cards about 3 weeks in advance. When I called and spoke with Natalie, she was SO RUDE AND INCONSIDERATE. She would not even let me get a word in edge wise to ask a question without her rambling and rambling on. NEVER RECOMMENDING ANYONE HERE!!!! WORST CUSTOMER SERVICE EVER!!!!! **ck this place. Maybe they should take some customer service classes before working with the public. read more

Today experience was the best in a while. Almost everything was on sale and the sales rep Byron was such a great help. Those two things alone will keep me coming back. read more

JCPenney - Department Stores Near Me - Montclair, California

Came here for family holiday pictures had an appointment for weeks apparently JCPenney is too cheap to staff because they only had one lady running around with 8 families. We've been waiting almost 2 hours already and still have no hope of when we will actually get our photos done. I have a small child that is losing patience and is so hungry it's just not fair. This is why we set and confirmed our appointment. Curls have fallen out, and upset children. I'm sure or pictures will be a disaster.... I hope I hear from management in this regard read more

This JCPenney has extremely poor customer service. The employees are not helpful at all . They make online returns extremely difficult. Not only will I not shop here but I don't think I will be making any more online orders as well. read more

JCPenney women dressing room need help 95% of the doors do not close or lock, and very out dated, tons of clothing in every room.

The girls at Sephora need a major coaching or some sort of intervention . There's one in particular who always looks like she does NOT want to help you or want to be there . Make it easy on yourself. Find another job sweetie, many of us go to spend ALOT of money , last thing we need is to have a bad experience . Give someone else the opportunity ! read more

JCP delivery service---Temco---1 800 932 2009---terrible !!! no considertion for quality service---the service came to my house to install dishwasher---they could not install new dishwasher---they had pulled out old dishwasher and placed in front yard---after deciding they would not install new dishwasher--the service left and took away new dishwasher and left old dishwasher in my front yard !!! spoke to sevice management said would not put back old read more

Horrible customer service! There were so many free registers and so many workers walking around the store.. but they only opened up 2-3. The line was horrible and never moved. Waited for about 30min and the line didn't move AT ALL. Left the store without buying anything and more frustrated than ever. The store had a pretty decent selection of items but not worth waiting over a half an hour for. read more

This is a poorly run JC Penney store. They are always under staffed which makes the lines long. The customer service line is an oxymoron; no service at all. Poor men's clothing selection too. I like penny's but not this store. Long lines, snarky employees. read more

The lady used an iPod to slide my card and shined the laser in my face. Still seeing red. They should teach them how to use their tools that laser could have blinded me!! read more

This is one of my favorite stores they always have a large stock and good prices. I recently had an issue with a jewelry purchase, and all the employees were incredibly kind and helpful. Veronica, Patricia, and Maryanne all went above and beyond to make sure that my purchase issue was rectified. I will definitely be doing more shopping at this location. read more

Do not get photos here. Made an appointment an hour later we are STILL waiting to get our photos DONE. Weren't told they were running behind when we checked in. An HOUR behind and you can't tell people??? read more