I really like this JC Penny's We walk thru the mall and start at the other store and walked thru the busy mall And made it to Penny's A lot good sales a she was look for some tops We bought 2 cute Oshkosh overall''s on sale too 1 green with little tiny white daisies flowers And 1 short blue with cherry's the overall I even got a card here and they let you pay it of right there I did for the discounts We ended up savings A lot $190 something dollars with all we bought here Yolanda was terrific here so helpful and very genuine person read more

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Convenient South Bay location. The prices are still high in my opinion. Not many staff around to help. Store is outdated. Looks Like it's going out of business. read more

JCPenney - Department Stores Near Me - National City, California

JC Penny Portrait Studio Westfield Plaza Bonita Chula Vista, CA location exceeded our expectations. We absolutely loved our baby girls photography session and all the pictures. Our photographer "Shandira" has over 20 years of experience with newborn photography and did an amazing job. She previously did photography for newborns at hospitals. I recommend JC Penny Portraits 5/5 stars!! Happy Yelping :) read more

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Multiple entrances. Inside the mall on top or bottom floor. Exterior there are multiple lots to park to enter. They have everything! Literally. However I think they are a little pricey. But they have some good deals. They have a photography area which I have come to twice in the past month! Great times there for affordable pricing read more

Lorraine at guest services was very helpful and kind in comparison to the older female and chubby girl working close to the checkout area when you enter from the parking lot. I've never visited this location and was looking for guest services saw a checkout and simply made line to ask a question. The older lady said are you returning I said yes without being able to ask wether it was here or somewhere else she said " well it's downstairs that's why there is a sign there telling you where to go!!" I didn't even bother acknowledging her and her condescending tone of voice. I simply said I was just going to ask a question. She continued to tell me to go downstairs where the mechanical stairs weren't working but they didn't care about fixing that instead gossiping. The other female said there's a sign by the stairs too!! Made sense why this JC penny has such low ratings. Parking was fine tho read more

Shout out to Esmeralda! in the returns area, first floor JCPenney at Plaza Bonita. She is such a professional and patient employee. I'm grateful for that attitude. She was very accommodating and polite. I tried to commend her on the JCPenney survey site, but it was a nightmare to get to!. Please keep it simple folks. read more

Very disappointing curbside pickup experience at the JCPenney at Westfield Plaza Bonita (National City, CA). I arrived for curbside pickup and was given the wrong item. To report the mistake, we briefly went inside and remained in the curbside spot. This location only has one designated curbside parking space. While the issue was being corrected, another customer complained and, instead of resolving the situation appropriately, the associate asked us to move, stating we were "no longer curbside," even though the mistake originated with the store. Experiences like this highlight the importance of consistent customer service and clear curbside procedures. Customers who choose to shop in-store or use curbside pickup should feel supported, not inconvenienced. Improved training and additional curbside capacity would go a long way. read more

Customer service is dead! It's the Christmas sale season and they herd everyone to one checkout location at the back of the store. More than 12 registers but only two open being run by two very slow clerks. Multiple employees dealing with restocking merchandise rather than live customers in the store! Staff was rude when asked to add more humans to accommodate the customers. Customer service is dead and JC Penny is destined to go from anchor store to store no more. Good riddance. read more

Visited JCPenny today after refusing to shop here due to negative customer experience in the past. Went there just because my kid wanted to see something, so we walked in there. Yes, ended up buying an item; and I'm pleased to mention that I was pleasantly greeted and taken care by Ms. Liana Garza (yes, I requested her name). What a lovely young lady, very patient, listened and was able to fix the problem (at the register) that no one had been able to fix before--and the reason i stopped shopping at this particular store--. Ms. Garza was attentive, smiled, and was very courteous, which I truly appreciate. My 5 stars are for you Ms. Garza! read more

The worst customer service ever. Recently went to exchange an item , and a Mexican manager assisted me . too bad i didn't catch her name as I would've called her out . Horrible customer service from her. No wonder why this place has low stars . buyer beware in this store read more

Great service in the jewelry section of the store. My friend came in to buy a gift for his significant other for Valentine's Day, there were great sales. He got a silver necklace and there was a huge discount on it on top of the sale if we signed up. The sales woman was transparent and patient with my friend and I throughout this shopping experience. Getting jewelry as a gift can be stressful, but Teaonia was nice to us and very helpful. read more

JCPenney - My friend will come back for these lol - Department Stores Near Me - National City, California

Terrible customer service asian lady very rude asking us " WHAT DO YOU WANT!?" Literally in a very rude tone also, it's the holiday day's Yall do better read more

I tried to buy a couple shirts today but was not able to find a cashier/employee. I looked for 10 minutes. I actually picked up the store phone trying to get someone to check me out. Finally after walking to other side of the store, the cashier was helping a customer with clothes? When I asked why there wasn't a cashier stationed at the register? she said she helps everybody and I told her well, Someone should stay with the cash register so people can pay and leave when they're ready to go. She didn't agree with me. I just left. I was so annoyed. I know it's hard for stores in this climate but honestly, it's so much easier just to order from Amazon when I can't find anybody at the store to help me. read more

Love this store. Very convenient for family shopping and great quality product. It is my FAVORTITE spot to buy my bras, 34DD

This particular location seems to have a larger clothing selection than other JCP's in the county but the quality of the store is trash. The escalator is always out and today, even the elevator was out of commission. The check out stations are far and few with long lines. JCP used to automatically apply coupons. Now they make you stand there scrolling through your phone trying to find one that works. What happened to the days when the coupons and barcodes were at each station and the cashiers would use them without any prompting by the customer? Get it together JCP. Also the alarm kept going off whenever someone left the store. Either the alarm isn't working or a cashier isn't properly removing the fixture from the items. read more

Sincere thanks to cashiers Yolanda and Carmen. They were extremely polite and courteous even after encountering a belligerent customer. I was pleased with how nicely they treated me. Please keep hiring wonderful associates like them. read more

I shopped here yesterday. There was only 1 cashier on the entire first floor so I was happy to see the asian lady in jewelry would ring me up. Big mistake! She was so rude & refused to listen to my questions in assisting me. She said she don't have time to answer anything. The leaders are so rude too. Amanda, Sasha & Fabiola all trashed talked me when I had a few questions about where to find a certain item. This store is horrible, understaffed and no one and I mean NO ONE will help you find anything. read more

This location feels like it's gone down hill. Took my kids to do some back to school shopping. We like JC penny normally because when other stores stop selling seasonal stuff usually JC penny still has it. This last time though most of the fitting rooms were closed. So we had to take a lot of stuff downstairs. The waiting room attendant was very unsympathetic. She said the words "sorry it's inconvenient" but honestly she didn't care. When I mentioned we couldn't find bags or carts to help carry stuff she first said that they never had them. When I explained that I remembered they had stuff in the past then she changed to that it was a Long time ago. I was super annoyed and said it would be really helpful to have carts since most of the fitting rooms are closed and her reply was "we're not a super market". read more

Associate number 0782 Register 093 At 2:05 pm Went to buy some shoes Cashier was rude, didn't acknowledge us. When offered to apply for card we said no and she kept trying. I understand that part of your job is to try and sell but when they are rude about it no one is going to want to. And when recieving money she just handed the pile and did not count the money or tell us the amount or the change. Completely rude the entire time. Also prior to our transaction, I witnessed her with another customer. It was an older women with a teenager. She did the same with her, kept pushing the card on her and she said no three times and then the cashier tried to guilt her by saying come on your daughter wants it in front of the kid. That was beyond ridiculous, you do not guilt a mother into getting something for her child. That was upsetting to watch. This women does not belong as a cashier if she can not be respectful to her customers. read more

JCPenney - Reciept with associates number and the register number and time of purchase. - Department Stores Near Me - National City, California

We went to the JCPenney Fine Jewelry section. Tanaya, the attendant we had, was so incredibly helpful! We couldn't find any other jewelry with roses in the entire mall. Tanaya stuck with us the entire time and calmly managed our budget and our hopes. We found the perfect necklace!!! read more

Great customer service from Arlene Morales at the fine jewellery department. Thank you.

Communications are terrible, not one department answers the phone. This only adds to the apathy from the employees I encounter when I go there, like I'm intruding on their day. read more

Worst absolutely the worst experience ever with online purchases save yourself the trouble sometimes things are just too good to be true and this would be that time I have been arguing with jcpennys this whole month and by the looks of it I am going to be arguing for longer because now they are trying to say business days first I was supposed to receive my refund in 2 days then it went to 7 days then it went 10 days now that 10 days have come now it is business days. I can not get a straight answer about anything and everyone just wants to tell me how sorry they are about my situation but then do nothing about it !! Urggggggggg read more

I just recently started shopping here, maybe because I'm older now and I want higher quality oversized sweaters, plus during the winter time, they have majorrrrr sales on sweaters! I've found so many good quality ones for anywhere between $10-$25 with sales from 50-70% off! Plus you can find additional coupons through the online website, the app, or email notifications. They carry tons of items, something for everyone. And if you're a huge bargain shopper, make sure to check our their huge clearance section, if you don't mind putting in some arm work to sort through the hot mess. Overall, I only come here when they have a lot of discounts! read more

I love JC Penney! My hubby found some cute wedge sandals for my daughter for the summer. The sandals were $15.99. I also found a sweater on sale. Hubby had a $10.00 off over $25.00 purchase. That is great cause it saves us money. The store was clean and organized. Things were easy to find. My daughter enjoyed the Disney section where the toys were. I was looking at the shoes. There was nothing I liked in my size. They had jewelry, bags, shoes, and clothes on sale. I like shopping here. Items are not too pricey. When we got to the register, the lady who rang us up was nice and friendly. It helps to have a JC Penney credit card. You can get discounts sometimes. Place was not crowded which I like. I would definitely come back here to shop. I only look for sale items! read more

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Not a big fan of this place but a friend got me a gift certificate so I swang by to buy wood blinds for my kitchen wi dow. I got yhe wrong size so the following day I was back to get a refund a get the right one for my window. I took me less than 10 minutes to return the item I initially bought and get the replacement I need. Carmen and Michelle Mercado were friendly and helpful and made this transaction very smooth and pleasant. Definitely looking to my next visit. read more

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I gifted my wife a Groupon for a session at JCPenney Portrait Studios, and like most Groupons years passed before we tried to use it. It expired, so we bought another: $30 for $120 worth of photos. That's how they lure you in. We chose two backdrops and took the photos. It was a pleasant experience, even though the photographer was like 19, she knew what she was doing and was good with the kids. Plus it was quick; I had a long day and was ready to take off the sweater I'd worn two days in a row, and the boys can only act right in 15 minute increments. As for my wife, she was eating it up. Family AND pictures--that's her element! When it came time to pay, they hit us with a shocker: The "$120" only covered the sitting fee, one hard copy picture, and three digital pictures. Ol' shady J.C. wouldn't even email us the remaining 15 or so pictures if we didn't pay at least 80 more dollars. They also tried to sell us "enhanced" photos with seasonal graphics that may have been done on Microsoft Paint. But of course I paid the extra $80. Family photos are a once-in-a-decade event and I need keepsakes of the boys' forced smiles. And I must admit, dammit, JCPenney made us look good. read more

JCPenney - Our family pic, as taken by world-renowned photographer JCPenney. - Department Stores Near Me - National City, California

The Plaza Bonita Penney's is a pretty good one, but this review is solely for the Internet order service that JCP offers. It's very simple, just go to the JCP website and order something, specifying which store store for delivery. That way there is no shipping charge. They notify you via E-mail when your item arrives and you pick it up when convenient. You have already paid for it via the Internet, and just need to show ID when you pick it up. It took about five days to arrive. The pickup counter is upstairs in the Home Department, where all the cookware is displayed. Service was not instantaneous, as both counter staff members were dealing with customers with complex needs. Finally, one of them called for help, and the new guy retrieved my order. Show ID, sign the little gadget, and you're outta there, package in hand. read more

Disaster area! Clothes on the floor, disorganized racks, trash in fitting rooms. Cashiers are courteous, but no other employees providing customer service on the floor- just stocking and hanging new items. Never greeted by any of them. read more

I went to one of the checkout lines to pay for a purse and a pair of cheap earrings. The Cashier who rung me up with my credit card told me that I have a tag on the back of my earrings and it might cause someone from the Security to come and check my bag. She said don't worry as long as you have your receipt. I told her to just remove the tag so that it doesn't happen, so she did just that. I didn't wanna be embarrassed by having security approach me and I'm innocent. I'm not quite understanding why she was trying to set me up. I paid for my items without a problem and I'm not a shoplifter. She wasn't right. The Cashier was a older Filipino woman name Josephine. Please discuss this matter with her. Thanks. read more

This location was going through a renovation when we were here, so it's probably not very fair for me to comment on the state of the interior. Though, I will say that they *tried* to cover up the parts that were being torn up. It wasn't exactly successful - there was a lot of plastic draping in almost every department - but at least we weren't walking through dirt or droppings or anything. Heh..."droppings"... They had a better selection of items than the Fashion Valley location, at least on this occasion. Though, finding what I was looking for was a bit of a challenge. There were no overhead signs, which are always helpful in getting you to the department you're trying to find. Maybe they were removed for the renovation? At any rate, we were looking for signs to tell us what was upstairs, but weren't able to find any. We ended up riding the escalator up only to ride back down again. Not that big a deal, but seriously - direct your customers to where they need to go! The employees were friendly once they were approached, but we had to track them down (it's hard to find a dressing room when almost everything is covered by plastic, or hidden behind draperies.) I eventually had to leave empty-handed, but it's nice to know that I have JCP options, if I ever need them. Hopefully they'll be done with the remodel soon, and things can be put back in their proper places (signage, people. Signage!) read more

I ordered online to avoid crowds and being in contact with more people than I have to . I arrive at the store and the system won't allow me to "do curbside " says it doesn't recognize my order . I walk into the store and go to the "same day pick up location " cashier tell me it's "not working " And I have to wait in the "normal cash out " line . Which is 8+ long. I understand every one is doing their part but if a company cannot follow they with their different services during this pandemic it SHOULD NOT BE OFFERED . Do not order here if you really want to do curbside and avoid crowds read more

Barbara from customer service. Best service ever!!! She went out of her way to help me with such patience. I appreciate her hard work

Horrible customer service! Ordered several items online and NEVER received any updated info about my shipment. The 800 # is useless, the store overwhelmed and uninformed. Do not give these jokers your hard earned $$. They don't deserve it read more

I am giving JCP a 1 star rating...if I could go lower I would! I had my family portraits done in January of this year, they were not done correctly and I gave them another chance to make it right and I agreed to a reshoot. The reshot pictures were worse the the originals. I let them know the first time that I wasn't happy from what I could see on the computer. They reassured me that once they were printed it would be better. They weren't! The reshot photos were off center and my family had parts of their wardrobe cut off yet again! Needless to say I was unhappy and asked to speak to a manager. No manager was available and so I left a note. After many attempts to reach a manager by phone leaving detailed messages that went unanswered, I eventually had to call the regional manager she listened and offered to have the pictures shot outside in the park where they could accommodate our height. I was given the run around and eventually the regional manager was able to have the outside photos shot... the outside photos were blurry and I was told that when they send the better quality digital album it would be better. I had originally ordered the digital photo album and several prints...and now I still don't have the prints or the digital album that was promised to replace what I paid for! I have left messages and I'm being ignored! I am not happy and I am very disappointed!! We are now coming close to my yearly family pictures and I still don't have family pictures from this year! All I ask is that I get what I paid for and what was promised to me and my family. In the future I will be taking my business elsewhere and as a person who works in the public I will be telling and retelling my story to everyone I know! So they can make an informed choice as to whether or not to trust JCP photo with their families treasured memories! RG read more

This Penney store has gone downhill. The women's clothes area on the first floor was awful! Clothes strewn everywhere and it was only 12:15 and they open at 12:00. Only one register open and a very long long line. One man was so irate he yelled "why can't they find another person to help you? Look how long this line is!" Didn't hear what she said so he left the line in search of another employee and had no luck. I suppose they are short staff because of the COVID-19 situation. I have a feeling that they will close down as a lot of other stores in this mall have suffered due to the pandemic. read more

Not impressed with the portrait studio at all. The staff seemed to have drama between them because I could feel the awkwardness between them. We had little kids with us and no one tried to assist in getting them to smile or look at the camera. It was very disappointing to not get a single photo that turned out nice because kids weren't looking and the girl who took the photo was so SLOW at snapping it. She missed so many great opportunities and it was really annoying honestly. I wish I could get my money back because the photos are awful and I'm not going to this studio again. I loved the one at Fashion Valley. Staff is so professional and quick! Don't waste your time here. read more

I just want to get my duchess crown :P I'm sure there's some cute items but this particular JCPenney reminds me of my grandma. Mostly, this store is a convenient means to enter the mall. read more

Came in 5/20 to look for some slacks and dress shirt. I rarely wear dress shirts and was unsure of my size. I asked Sabrina for some assistance and she was just awesome, helped me find everything I was looking for and was extremely pleasant through the whole process. Awesome experience. read more

I visited the JCP in Plaza Bonita. Friendly salespersons helped me find what I needed. I paid, but as I was walking out of the store, I heard over the PA there was 25% off on any purchases with your JCP card. I approached the nearest cashier to get my 25% off, since I have a card. To my unpleasant surprise, she tells me she can't help me; that I have to go back to the original cahier. Twenty years ago, I would have been OK with that. But, with giant retail stores dying away, why inconvenience a guest any further, especially if I could have gone online (Amazon) and never stepped inside JCP to begin with? JCP should upgrade whatever needs updating, so that a customer can return or adjust his/her sale at any cashier. Personally, I know very well my review will not be read by other consumers, as they are using the internet to make their purchases. And, judging by JCP's lack of modernization, I know JCP management doesn't care enough to read these reviews, because I've heard other customers complain about the same thing. The bottom line is that JCP probably already threw in the towel and they know it's imminent they will close their doors forever in the near future. Too bad nobody cares. read more