The employees were professional when my wife and I visited this location. However, the fitting rooms should be separated for men and women, especially since they only use curtains instead of physical doors. The men's fitting room needs to be fixed immediately to prevent women from having to share it. There are too many creeps nowadays. On a positive note, there was a great selection of clothes with good value and reasonable prices on most items. read more

I bought several work pants and had them altered for them just to fade after washing them. I called the customer service line where they refused to give me gift cards or replace the pants. That was a lot of wasted money for these pants to fade color. I will never purchase anything else from them plus I plan to do a review in my YouTube channel. I've bought clothing before but never experienced fading like this plus these were worth clothing so I needed them. They lost a customer and I will spread the word how they treated me. read more

Why is it that South Bay stores always hire the rudest people.. there's a reason why I dislike coming to this mall. They don't say hello or welcome they stare at you like you're bothering them. And they don't want to honor a return read more

Not a pleasant experience. Girl with the pink hair was rude and did not honor the HM welcome offer for customers, which is the 10% off coupon. Furthermore, when I asked about she told me "they don't do it anymore". Even if it were true, her attitude and customer service was terrible and unpleasant. Had a much better experience at UTC and Mission Valley! read more

I normally don't drive this far out just to get a shirt at H&M but after Fashion Valley location told me about the item availability, I came here to find out. Thank you to Modesto to take the time to look for my item, and even called a few stores from UTC La Jolla to Otay Rach to El Cajon, I guess I can't trust the H&M app on any items, but I should have called the store before coming in. But finally it was confirmed by El Cajon store that they have my size for the item and they can put it on hold for me. Thanks to the help of the staff member here. read more

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High-fives to Modesto for all of his help! I couldn't figure out exactly the look I was going for and he made it his mission to search through the inventory at his store and others in the area. My shopping experience was efficient because of him. read more

Visited this place recently. I guess I don't go much to the mall anymore. I'm so shocked that this stores fitting room is male and female now. I'm not comfortable with this. This is not acceptable. With all the weirdo around how can we be in same fitting room area. Wat if ur teens are here and some pedo. And it's only curtains not an actual door that u can lock. There is some chair in the middle and some random people is seating. They should change this policy. read more

I wish I could give no stars. I just had, yet ANOTHER, unpleasant experience here. I had some items I wanted to exchange but knew that they were all on different orders so I tried to make it as simple for the cashier as possible by just having them type in the items numbers instead of searching for the purchases on my member ID. Her & her cystic acne then spent the rest of the time sighing loudly & acting like I was inconveniencing her. Once I asked my husband, "Is it just me or does it seem like everyone who works here has a f**king attitude." Her attitude became noticeabley pleasant. My previous experience, I tried to return an online order because the dye job was butchered. The manager, an older Asian gentlemen, had to help with the return & pointed it out. I told him that was the reason I was returning it & then tried to act like I hadn't noticed until he said something... once I raised my voice & asked him wtf he was talking about, he processed my return. If I were you, I would just make the extra trip to Otay. read more

This place is always messy, the dressing rooms are always disgustingly dirty with dust bunnies all over. For being a student they offer 20% discount, I've been coming to this h&m for years and have never had an issue with showing my school ID. The lady checking me out took my ID and was about to give me the discount when another lady came and said no I have to show my app that I'm registered. I have the app, but have never had issues with just showing my ID. The fact that the "manager" had to come and teach the lady about how to verify is alarming. How are you training your employees H&M and especially for this manager to tell me no everyone here knows how you're suppose to verify, and clearly they don't because the lady ringing me out just took my ID. I will not be returning to this H&M I'll take my business else where. Dirty and Rude management. read more

I used to shop here for myself but lately i haven't found any cute clothes. Now i just shop here for my son. I love the clothes they have for kids especially the Mickey Mouse gear he'll be wearing to Walt Disney World. Glad i didn't have to go to the Disney store to buy him clothes. Wish they could clean up a little. The clothes and racks are scattered all over the place, its hard to find the size sometimes. read more

I went to H&M in plaza Bonita to buy some stif for work The price was 6.99 the still charge 9.99 Bad service ever and especially The cashier work there have bad customer service ever she but the receipt on the pack to not see what's going on check what u buy before u leave read more

H&M - Men's Clothing Near Me - National City, California

Horrible!!! Disorganized!! Messy!!! Sloppy!!! Chaotic!! I normally enjoy shopping at H&M stores because their Quality of clothes is definitely better than Forever 21. However I will never be shopping at this location again. They are soooo understaffed. I was in line for 25 minutes just to check out. The only had one cashier station open with 3 cashiers ringing customers up. Ludicrous!!! This H&M ridiculously looooooong lines. They even have cash registers in the men's division, that they refused to open. That's deplorable customer service. Actual how can you even call that service? Sometimes you just went to get in and out the store. The aisle were messy, filthy, full of debris and clothing. This is one of the worst H&M I have ever been in. It was like shopping at Ross!! I will not be returning nor recommending this location. read more

If I could give this a 0 star rating I would!! I cannot believe the treatment I just went through while being at this store. I believe this interaction happened with the store manager/manager of some sort (don't understand how he is a manager since the way he treated me was absolutely ridiculous!!) I had asked him for help looking for a certain size and he had let me know that they no longer had the size I was looking for so I thanked him and walked away. As I was walking away I heard him call me a derogatory name which consisted of the words "stupid" and "b*tch" I'm absolutely APPALLED at the way customers are treated at this location and I will never be coming here again! I hope this employee gets the punishment he deserves for being cruel and disrespectful to customers who were cooperative and understanding! read more

Terrible customer service by this guy Tony!!!! Wouldn't take a 20% coupon that H&M send me because they took over two months for my order!!!! If your not going to accept then in your store then don't send them!!! read more

This may be my go to spot for everyday wear. This store seems larger with more selection then the Otay Ranch location. I found items here that were not available at Otay Ranch. The men's section seemed to have more things in stock and more stuff on sale. This place is a definite yes. read more

I agree that this is the busiest location out of all San Diego. Maybe because they have awesome sales? Maybe because they have more variety on selection of clothes? Maybe because they're located in an awesome mall? Either way, I always frequent this place and I always find something. They have clothes that fits from babies to mature adults. I can be basic and buy a hoodie or be fancy and buy a trench coat. Just depends on the whether and occasion. Always expect long lines but the registers move in a decent speed. But the dressing rooms take longer, they need to expand. But overall, I like this place. read more

3/17/21 just a heads up they are open 11-7 pm Mon-Thursday. I don't know about the weekends but their website, Yelp and customer service line 855 can give you the wrong hours of operation as I've found multiple times. Also you can't directly call them to ask because the #'s not provided read more

Always enjoy and love shopping here, everyone is very nice and best part always have the cutest selection of clothing! But had to stand in line for more than half an hour just to pay for 3 items. But then a nice gentleman saw and helped me and Took me to the men's cash register.Man's cash register should be open always, thanks read more

What is with the service here? I saw 1 girl actually doing her job well. The others? Well, I guess if you pay people to stand around and talk about their personal lives, uttering profanity with every other word, and completely ignoring the customers, then they're doing a great job. If it weren't for the cheap clothes, I'd skip it all together. Eh, you get what you pay for, and it ain't the service. read more

You guys work bankers hours or what? Doors half way closed before 830pm. Told me registers were closing before 9pm the other day. Lazy... read more

H&M - Men's Clothing Near Me - National City, California

Shout out to Esperanza!!!! I visited their store 3 times in two weeks waiting for a skirt to arrive. And each time she helps me or any other customers she goes above and beyond. Awesome customer service!!! read more

Customer service is terrible. Are you really serious that as a customer if items is in mannequin you want us to come back some other day for that ....are you really serious? With this pandemic you should change that...if you can grab sales now sale your shit dont let us come back. read more

This H & M lacked the variety that Otay had, but most of this review comes from one lady who made this experience unfulfilled. I went with my boyfriend because he needed some shirts and the lady in the dressing room was downright rude and scowled at everyone there. So it's just common sense to know that somebody wants to see what their sig other is trying on once it's on and so I go stand outside the stall and immediately the lady screams, "YOU CAN'T GO IN THERE!" Yeah, obviously! You think we're going to do the dirty in a dirty store? I'm sorry, I have the mind set of a classy lady unlike you. Afterwards my boyfriend came out after trying on all of his clothes and he gave her a white shirt and said, "this shirt was really dirty" and she just snatched it without saying sorry or anything. Anyways, when we go up to the front we wanted to complain to the manager so we asked the cashier if we could and wow, did he seem scared. So it turns out this rude lady in the dressing room was the manager. How awful. If you're just going to the mall to shop at H & M, I suggest the Otay location, it was more organized, the customer service was better, less crowded, and you won't have to deal with this awful woman. read more

I'm not sure what to say other than: It's H&M! Everyone who's Anyone know H&M (LOL). This store stands out because its in a good location. IE: surrounded by affordable stores (unlike the new Fashion Valley) and it's in the beautiful, easy to get to (unlike the "toll road" otw to the Otay location) Plaza Bonita. This location usually has a variety of sizes in stock and the employees are very helpful. Angelica is truly Angelic! I called the store to see if they had a jacket in my size in stock. She was able to locate it and put it on hold for me with just a description! No style or item #! I would prefer to drive a little further and go to this store even though the Fashion Valley one is closer. read more

The store itself is nice with a good selection of business, junior and kids clothes. However, everything is disorganized and very crowded. 10 people in line for the changing rooms. And really long line to pay. Not about to wait that long. I prefer going to Kohl's where it's rarely ever crowded and if there are lines, they're about one person long. read more

The Shopping Gods heard my pleas. I used to have to save up when I knew I was going to SF to go shopping there, now I can get my fix here. H&M for kids! Love it. Bought one niece a cute skirt and the other a pair of dressy shorts (I wish they had it in big people size but they didn't :( This one is a bigger than the one in Otay and has alot to offer; a section for kids, women, men, lingerie, and accessories. read more

Loving this place.... and my little munchkin is too! If there is one thing i love more than shopping for shoes... its shopping clothes for my daughter. This place has a fantastic array of children's clothes reasonably priced and with chic style. My little minnie me loves this store and could literally get there from the parking lot alone! (SHE IS 4!!) This is could easily be a one stop shop for families with what the Womens children, and Men's clothing oh and the amazing collection of shoes, intimates, and accessories... This place is dangerous... i could spend lots of money here! Eeek! :D read more

The only reason to go to this location is for the kids department or if you're a guy. If you're a lady, go to Otay Ranch or Fashion Valley for a much improved selection. read more

This H&M in Plaza Bonita is divided into Ladies, Mens and Kids. The fall collection at this store leans towards the conservative and offers none of the bold, striking cuts and colors featured in the H&M magazine (you could pick one up for free at the door) or their website. Don't expect to see the much-coveted Comme des Garçons collection here, either. But I got some sweaters for work - 2 for $20! They're these long-sleeved sweaters with dickies attached. Pretty innovative! Let's see how the one in Fashion Valley fares... read more

A lot of people ask me, "Patrick, how do you dress so fly?" -- I just rub my hands together with a smooth "heh heh", stroke my goatee, then reply, "H & M, baby!" LOL! That doesn't really happen, that's just how I feel. H & M is the store I go to to get either that classy or trendy/runway look. It's not too expensive vs. getting another "Name Brand" item and you leave the store with more money in your pocket than you'd expect with all the clothes you bought. (Yes, there is a guy section to this store for those who only see the front with nothing, but female clothes/accessories. I'm guilty, I thought the same thing too until some girl wanted to play dress up and dragged me into the store.) Highlights: Classy/Trendy Not too expensive Good for both Male and Female I go there d:) read more

Very sweet staff. Line gets way too long it's crazy.. I usually buy my business attire here since it tends to be on the cheaper side (:

I like going into this location due to the fact that it is inside the mall. The only thing that I can say about here is that they can get and might as well put more clothes on sale because there are a lot of other competitors nearby that are selling cheaper stuff and our quality. Other than that I love shopping at H&M and this is one of the locations that I always go to! read more

This location may span over three stores because they have a men's, women's, and children's section, but the selection in their women's section has to be the worst of all H&Ms I've ever been to! Not much to their accessories and they lacked variety in regards to apparel. They really need to change out their stock more often. read more

H & M is awesome! They have cute clothes, well mostly. Also the kids section have cute clothes as well, my little one love their dresses ;] They have variety of price range, pricey and moderate. The H&M @Fashion Valley have more sales items for savvy shoppers out there. read more

So, store closes at 9pm but they started rushing people out at 8:45,pm due to high sales according to one of the associates, what a shame!

I usually really like the customer service here but today it was a no. I went to return a sweater I didn't end up liking (12-24-19) in the morning and the girl at the far right with black curly hair with a few tattoos on her arm just gave me a bad attitude. I presented her nicely with my receipt, and the sweater with tags and everything but she seemed to be highly bothered that I was returning a sweater. She was inspecting the sweater which I get it's normal but then she started to take off like what maybe seem to her as hair, string I don't know, but it was from the sweater since the material was really like thick or something. She was literally nitpicking. Then she asked if I wore it and I told her yeah to try it on, which then she proceeded to give me my money and the receipt but she didn't say anything else like ok that's it, nothing and I just stood there since she didn't say anything so I just left. Not even a thanks for coming nothing. I don't expect for you to pull the red carpet but at least she could of let me know that, that was it. Maybe she doesn't like when customers return an item. She made me feel uncomfortable and bad for returning a sweater that I didn't like, a person like that should not be working at retail, be better! read more

Bought a bomber jacket and after 1 wash its torn , not worth $60 for this cheap quality jacket. read more

H&M - Men's Clothing Near Me - National City, California

This store is VERY busy and they don't have a lot of sizes in (4 and 6). Some items I just passed on but I really wanted a leather jacket that they only had in size 2 and upwards of 10. Jenni the cashier went out of her way on a busy day to call another store and see if they had my size (which they did). I know it's typical for cashiers to call other stores but the lines were long and she was very sweet about it and rung me up for my other items while she waited for a response. The other employees were also sweet. Their customer service made my experience better even with a lot of the items not being available in my size. read more

This h & m is messy but it has its kids clothing section which I love. I also like that if you bring a small bag of used clean clothes and you get 20% off your total purchase :) read more

I love H&M! Their clothes are very trendy and cheap! This is the only store that has a baby section.