I recommend speedy Glass on 13th St. in Salem very highly. Unfortunately, for us we had to use them…read moretwice within 40 days. We happen to get rock chips which required windshield replacement both times. They contacted my insurance for me and handed over the phone to answer a few questions. Justin, the branch manager was efficient, professional, and personable. Jasmine at the desk was also very helpful.

If you want to know ALOT about this business, take the time to read this review. It's long, but…read moreinformative. In July of 2024 a Schurter Trucking company truck passed me going the opposite direction and rocks just RAINED down on my car and broke my windshield and put a number of paint chips in my car. I turned around and got video of the truck. I reported this to the trucking company AND my insurance. My insurance (State Farm) said to work with the trucking company's insurer, Country Financial. I talked to them and got ONE phone call from an adjuster and then it was silence. They never, ever called me back again. So I circled back to State Farm. Well State Farm has contracted out all of their broken winshield claims to a third-party company. This is NOT State Farm, but a completely separate company that cares nothing for me or my problems. They were absolutely HORRIBLE to work with. Calls continually dropped after waiting on hold for 30 minutes or more, they were really nasty people (not friendly or helpful), an it was a nightmare navigating their phone system. In addition, my insurance agent kind of left me on my own (since they can't really give any input on the third-party decision). So I'm left to navigate getting my windshield repaired on my own. Links (the third-party company for State Farm), told me to get quotes. I got some and decided I wanted to have the work done by a dealership. Links said they would call the dealership to get confirmed pricing. They never got it (I don't believe they even tried to call) and sent me a random amount that would not come close to covering the repairs at a dealership. I wanted to get Factory Market glass as opposed to After Market Glass since there is no guarantee with After Market that the calibration would work, plus I drive on back roads for my job and needed a strong windshield (as evidenced by what happened to it already). Well, I was alone to navigate this and it took me over two months of frustration, crying, arguing with Links and getting sympathy from my insurance agent. My insurance agent did ask around to his fellow agents who their customers were using in Salem for windshield repair and I was told Justin at Speedy Glass on 12th Street. I called and talked to Justin directly. He patiently listened to what I had been through and really sympathized. He then took my VIN number to get he proper glass and got to work figuring out pricing. His cost (for glass, replacement, and calibration) was ony $200 over what I was given by Links and over $700 less than what a dealership would charge! He said it would be no problem and I was overjoyed to support his business with the price I was given. I was so happy and felt a HUGE weight lift off my shoulders. I just had the work done at Speedy Glass last Friday and I am SO happy. I feel safe driving down the road and Justin's work is worth EVERY penny. If you want someone who really cares about you and does STELLAR work -- CALL OR GO SEE JUSTIN. You won't be sorry.

Same Day appointment!…read more Service Requested: Cracked Windshield that required replacement. (SUV ) Justin provided superior customer service. My appointment was at 1 pm and was on my home when I noticed the time was 1:19 pm. Great price! Local business in my neighborhood! Please connect with MS Glass if you have any glass repair needs.

Today was our third visit to MS Glass Salem. They repaired rock chips in our Tesla windshield on…read moretwo separate occasions and did a fantastic job. Today we went in with our Ford F350 for two chips ( thanks to Hwy 22 near a quarry) and found as we suspected that the damage was too deep to ensure a successful fill. The manager was a straight shooter and gave a a great price on a total replacement. It was done quickly and expertly. Each time we have stopped in they are friendly and professional. A chip or crack is never a happy moment but having it handled the way the MS Glass team does it takes away some of the pain. Craig and Deb Bateman Lyons OR

They came to my house on time One man put a new windshield…read moreon my car very efficiently, cleaned up and was gone Very polite and efficient

Worst service I've ever experienced, not to mention shoddy workmanship. Simple windshield…read morereplacement for a Honda sedan, had to be performed in the shop because it had to be re-calibrated after install. First appointment I was blown off by the tech doing the work. Waited at the shop for over 30 minutes before getting notice that he decided to return to Portland. I had this appointment scheduled weeks in advance due to my busy schedule. Technician #2 replaced the windshield but used wrong clips, broke mirror cover, and other clips broke because they were defective and was left with a very noisy ride. Windshield continuously popped and creaked once I got on the road. Thought the adhesive needed time to cure but problem didn't go away. Before all of this, the vehicle was very quiet, all you could hear was the normal road noise. I called back, had to go through warranty services now, was assigned Pablo. We had to do a ride along to confirm noises were from windshield before we could schedule another appointment to have it 'fixed'. He was deafer than a doornail and couldn't hear anything but did confirm the broken mirror cover. He said he'd order one from factory and call me when that came in to get the windshield reinstalled. Weeks went by with no communication and when I called in, they said the claim was closed, said windshield was fine and there were no issues. I called BS on that and asked to speak with regional manager, Coral, who refuses to answer her phone, let alone return a call. She needs to be fired along with Pablo. I was sent Jr. manager Jeremy, who was very eager to win back my business. After yet another ride along he confirmed the noises, actually ordered the mirror cover (which had the broken clips still inside them). He also observed the shoddy install with the wrong clips, replacing them and other ones that had broken. He performed a bunch of other tests to make sure it was sealed properly, which it was. The ride home was quiet.....at least for ten miles. The noise returned and I recorded the audio. I contacted Jeremy, explained the noise was back and sent him the audio clip. He said he could faintly hear the popping and would like to schedule yet another appointment to confirm and reinstall the windshield. I have a long message history of Jeremy promising to finally do a mobile visit to my place of work to reinstall the windshield and clips so I didn't have to waste even more time at the shop. He said he'd even bring a spare windshield just in case he broke the one on there when we pulled it off. Two days before the appointment he directed me to go to the local Honda dealership to see if they could tell me where the noise was coming from and if this was a known issue with the vehicle. I thought this was strange but called the dealership nonetheless but was told they'd charge $185/hr. for any diagnosis performed. They also informed me that there was nothing special or particularly unusual about replacing these kinds of windshields. I called Jeremy back, informed him that unless they were paying for this service, it wasn't going to happen. Later that day I received a standard message from his company that the warranty repair was complete and there were no issues with the original install. He no longer took my calls or responded to my messages. Calls to Coral remain unanswered an nobody is being accountable for this horrible install. As of now, I'm left with a ruined vehicle in that the windshield constantly makes popping/creaking noises, which will only get remedied once they reinstall the windshield properly with all the correct fasteners. Can't tell you how pissed off I am. DO NOT EVER USE THIS COMPANY!!!! I've had 5 windshields replaced and I've NEVER had ANY issues with them. Zero noise, zero defects, nothing!!! I've asked for a refund and will be pursuing legal action on this. By far the worst customer service in standing by your company's product and services. Never been lied to my face like this before, then they double-down. Bunch of crooks, hope they go out of business. If you're an auto-body shop that uses these clowns, know that they're tarnishing YOUR reputation as well. You need to find someone else to contract with before it's too late!!!! Original install took place mid-January and now it's end of May and there is no resolution in sight.

Thank you guys so much for the awesome price. wonderful customer service. so convenient they come…read moreto your house. I was really impressed.

Excellent customer service! Came out to my house to fix a stuck window & did it within 24 hours…read more Couldn't recommend them more!

AI provided the perfect and cheap service! He saved my totally smashed windshield glass and my…read morecar! His service is so detailed , so quick and so high quality!

We had a amazing experience working with Al to repair a moonroof that has been leaking on a car for…read moreseveral months. He was professional and reassured me when I called that he knew exactly what to do for the issue (which I was a little hesitant to believe since I had called many auto shops to try and get the issue fixed and they would not work on it). He was ready for us when we arrived and diagnosed and fixed the issue in about two hours. We drove away relieved and with a non-leaking sunroof. Highly, highly recommend!

I chose Tiptons from a reference by a friend. This is a small local shop, which I prefer to use. I…read morestopped in the shop and made arrangements to have my windshield replaced. We set the date and I dropped my rig off that morning, they have a convenient key drop for early drop offs. Vehicle was done when promised. Vehicle was clean when done and receptionist gave me instructions to ensure windshield would stay intact. Staff was friendly. Price was decent and comparable and invoice provided with detailed breakdown of charges.

From the owner: When you need windshield repair, window leak repair, custom glass work, and other auto glass…read moreservices, you can depend on us.You can trust our locally-owned and operated company. Windshield repair, Window leak repair, Glass services, Mobile service, Insurance claims, Vehicle window repair, Auto glass services, Antique car restoration.

He came out to do a fill on a small windshield rock chip. In the process he broke the windshield…read more When asked about working with us on a replacement, he told us to use our insurance and take the hit on a comprehensive claim. Then wanted to charge us $400 more than another company. He was quite rude and dismissive about the entire ordeal. So much for supporting a local business.

I have used one other location in this area and my windshield cracked within a month because of a…read moreminor rock. The people at that location were not friendly and almost seemed like I was a bother. I tried The Glass Man to replace that windshield and this Team was on the ball. They were helpful and friendly. They came to my work and installed the windshield and it held up until a real rock impacted the windshield. I am coming to them again for that windshield and will continue to in the future!

Eric was very professional and did an excellent job on the repairs. his communication was excellent…read moreand he arrived on time. very friendly nice would definitely recommend

Like many others, I had the unfortunate event of having a rock hit my windshield while driving on…read morethe highway. I called to get a quote for a repair and talked with Eric, he was very kind and very communicative throughout the process. My windshield was fixed within 24 hours of making contact, and it was done at my work place which was extremely helpful. I was very impressed with how quickly and easy it all went, plus very affordable!