I spoke with Marlena and staff at the Salem MS Glass and scheduled a windshield install on my 1973 Camaro. The install went super smoothly, a credit to the staff. Thx so much!! read more

Fast, friendly service for my auto glass repair. The Tech was even giving me suggestions on fixing a cracked passenger side mirror, such as where to find a used one and bringing back for his company to place new one on at a very reasonable price. This is my second experience with this location and will highly recommend. Great quality for a reasonable price. read more

Same Day appointment! Service Requested: Cracked Windshield that required replacement. (SUV ) Justin provided superior customer service. My appointment was at 1 pm and was on my home when I noticed the time was 1:19 pm. Great price! Local business in my neighborhood! Please connect with MS Glass if you have any glass repair needs. read more

Today was our third visit to MS Glass Salem. They repaired rock chips in our Tesla windshield on two separate occasions and did a fantastic job. Today we went in with our Ford F350 for two chips ( thanks to Hwy 22 near a quarry) and found as we suspected that the damage was too deep to ensure a successful fill. The manager was a straight shooter and gave a a great price on a total replacement. It was done quickly and expertly. Each time we have stopped in they are friendly and professional. A chip or crack is never a happy moment but having it handled the way the MS Glass team does it takes away some of the pain. Craig and Deb Bateman Lyons OR read more

Great service. Call this morning set up an appointment to have a windshield replaced. Casi Walk me through the whole process even called my insurance company. Made everything easy for me. Installer came out same day and put the windshield in. I would recommend this company to anybody. Very friendly and professional. read more

MS Glass Outlet replaced my cracked windshield. The scheduling was easy and the installation took less than an hour. The staff were friendly. I definitely recommend this business. read more

Highly recommend MS glass!! First time needing to replace any windows on my cars and I wouldn't recommend anyone else. Justin had one of his guys come to me in less than an hour!! Took about 15-20 minutes to get the new window in and very affordable!! Thanks MS glass! read more

MS Glass Outlet - Salem - Auto Glass Services Near Me - Salem, Oregon

Please beware , these guys make mistakes, then blame the vehicle. New vehicle, they replaced windshield, and it leaks. MS wants to take no responsibility, go anywhere but MS Glass. read more

They fit me in on short notice & got the work done! The manager was friendly. They were busy!!

Justin is a really nice guy. He made space for me at the end of the day which I totally appreciated cause I'm super busy and I just had a few minutes. He took care of a chip in my windshield in a half hour for a super affordable rate without haggling or trying to sell me other stuff. I really liked the relaxed and professional atmosphere, you can tell these folks have been established here in Salem for a while. 10/10 would def come here again. If you have a crack or a chip in your windshield, get it sealed before the problem gets bigger. MS Glass has a bunch of new windshields in stock too in case yours isn't worth saving. Thanks Justin! read more

They do not stand by their work. They did poor work and wouldn't fix their errors. I would not use them again. Customer service is very poor. read more

Tried several times to contact. Never responded sad since I heard they were really good

Justin and staff at MS Glass in Salem went above and beyond to help me out with a windshield replacement. I highly recommend their services. Great people and professional work. read more

Good attention to detail to make sure I had the right windshield for my car. Helpful phone support and quick service. Easy to file a claim with State Farm, and they handle it all read more

My vehicle needed a brand new windshield. Replaced it quickly, very reasonable price. Best price in town. Awesome customer service!! Thanks Justin. read more

These guys were great! There was a faux pau with the replacement windshield ( wrong size due to a slight change in body style between 09&'2010 model. As soon as it was realized, they were immediately on the phone to secure the right one. They coordinated a pick up 45 min away so they could meet halfway. They kept me informed and about 10-15 min after it arrived... i was on my way! I really appreciated the great customer service and fair pricing. read more

Quick, efficient, and reliable on my windshield replacement! They were able to come to me the day after I called. The techs were efficient and friendly. read more

These guys went above and beyond! Nevermind that the price was super low and the work was quality. From the time I noticed the crack in my windshield until it was replaced was about four hours total! On the way to the coast today, a rock hit the windshield on my 05 Tacoma. On the way home I noticed the crack caused by the rock. I called to get a price quote to replace the windshield, and it was surprisingly low (Special - $157). I called my insurance company and found I had a $100 deductible. I opened a claim and told them I was going to use MS Glass. MS Glass called me a short time later and said they recieved the info from my insurance company. The lady said they could fix the windshield tomorrow. I said I'd drop the truck off today. She said they close at 4:30. I arrived a little after 4 pm and the three guys inside looked like they were ready to close up and call it a day. They offered to replace my windshield on the spot. I know what it's like to be almost closed and ready to go home, so I really appreciated the offer. The three of them went to work as a team. They were a well-oiled machine and it was obvious they have replaced a windshield or two. I was out of there before 4:30! Great Service! read more

I called to see if they could help me with my window that I couldn't roll up. The person that answered was so helpful, friendly and explained what they could do and what part I would need. He told me I could come down anytime (with the part) and they will help me right away. Sure enough I came down, he stopped what he was working on to help me and my window was fixed in less than 5 minutes. I called ALL day looking for help with my window and he was the nicest person I talked too!!!! So thankful to have found this shop!!! I will recommend them to everyone I know!!!! read more

I contacted MS Glass in Salem for a windshield replacement and I couldn't be more pleased. The customer service was excellent, I got a very competitive quote and the replacement took about an hour. The staff was friendly and kept me informed throughout the process. Highly recommend it! read more

So my windshield was busted and I called for a quote and the guy on the phone told me it was gonna be 300 but an extra 50 for the deposit just in case I didnt show up. First of all I didnt even want to go to the shop I wanted them to come to my house bc I have small children and that it would take up to or possible over an hour. I was basically pressured into coming in even though I didnt want to. Then when I got there the guy was very rude to me. Then when I was trying to ask him about the price he said it was 350 but they wouldnt charge me the 50 dollars bc I came to the appointment. I even ask him if I was miss understanding him but he kept giving me the same answer. I said Im confused bc I asked if it would be 400 minus the 50 and it would be 350 then. He looked at me like I was stupid and said no its 350 minus the 50 and it would be 300. The guy on the phone and the front desk worker both said it was 350 minus the 50 so it would be 300 but in the end I was still charge the 300. I was scammed and tooken advantage bc I am a women. Then when my husband called trying to find out why I was charged 350 the guy lied. So if ur a women I do not recommend u come here. If I could give 0 stars I would. read more

I have used both Beaverton and Salem and I will never go anywhere else. Whatever you need home or Auto Glass this is the only place to come. Their courtesy and professionalism is top of the line and prices can't be beat. When you are done the only thing you will want is for other companies to treat you like MS Glass treated you, and I'm talking awesome good people and prices you can't find anywhere. If I could I would give them 10 stars. I double dare anyone else to find a great down home company that gives the customer service these folks do an outstanding service and excellent prices that can't be beat. If you go anywhere else you'd be making a big mistake. read more

MS Glass Outlet - Salem - Auto Glass Services Near Me - Salem, Oregon

I made a next day appointment for a windshield replacement on my 2011 Hyundai Tucson. Service was fast (less than 1 hour). Windshield looks great. Price was very reasonable. I would definitely recommend MS Glass for windshield repair. read more

Took my 2020 Tacoma in for a new windshield install. After about two weeks I heard a wind and water bubbling noise. This made me look at the cowling area and noticed that it had been cut and not touching the windshield at all. I pointed this out to them and he said that it was probably a factory defect and to talk to the dealership. So I went straight to the dealership and they assured me that it wasn't, we even looked at a couple other Tacoma's. When I got home I inspected their work and noticed that there's a gap between the wipers in the seal. This part is ruined and costs about $400 to replace. I won't go back. Shop owner should have recognized the mistake and offered to replace it. read more

Someone broke into my car at Best Western Mill Creek Inn and these guys came to my rescue. Good work and fast service.

Very quick installation and very friendly. Was able to schedule an appointment for the weekend and picked my car up within an hour.

Awesome awesome service. Quoted for less than half than other places and companies. Order the glass from Portland for next day delivery. Saw me and finished the windshield within 20 minutes! I didn't have a moment to even wonder what I was going to do with my time waiting. Super fast. Super easy. read more

My experience with MS Glass was fabulous. The person who answered the phone was courteous and helpful. The driver's side window in my RAV-4 came off its track. I was able to roll it back up but I didn't want to take the chance that it would happen again. What if it got stuck or worse broke when I tried to get it to go back up? Not only did MS Glass get my car in right away, they fixed it on the spot (I called, drove in and they were waiting for me). The technician who worked on my car was Justin. He was very nice, upfront and honest with me, and worked efficiently. Justin said it was an easy fix, a bolt had come loose. He fixed it and didn't even charge me for the labor! I was back on the road in no time at all. Thank you Justin and MS Glass for your assistance. You definitely have my recommendation! read more

Disappointing customer service. I was working with Mike at MS glass and right off he said he would maybe charge me $50 more than my deductible since I was going through my insurance. My insurance said that I wouldn't have to pay anything more as long as I pay my deductible. Confirmed with Mike twice that I wanted the original glass from the dealer and he assured me they would have it by the next day. When I called to confirm the next day, they had no record of my appointment. Spoke to Mike again and said he would have it later on and asked him again that it's the original from dealer and this time he said it wasn't the dealer but some aftermarket. Wasted my time, very rude and tried to pull a fast one on me. read more

When my 2017 Subaru got a major impact to the windshield I had glass on the dashboard. After an hour of screwing around on hold trying to get my window fixed I was given a 2 plus week schedule to get it replaced ( by the big glass company). Covid related glass shortage I was told. My third call was to M S Glass. I was given an appointment on the spot for the afternoon with an estimate of 90 minutes to replace the windshield. I was in and out on my way in an hour. Fast, courteous with clear information about aftercare and a warranty against leakage. A co-worker of mine had the same service. read more

I used the online quote request and Nicole from MS Glass got back to me in 5 minutes with a quote via phone and email. Super fast. I work in Salem, live in Portland, and usually take the bus. I only drive a couple times a months so I needed the work done on a certain day. They had everything I needed: the right day, right time, right windshield and the cost was half other locations I'd priced. I hope I never need them again, but if I do, I'll be back there. read more

Came outside to 2 broken windows on my car right before work. They got back to me quickly with a quote, ordered the windows, and let me drop by car off for the day. Even went to an auto parts store to pick up a part that I ended up needing to replace. Then waited after closing until I could get off work so I could have my car for the weekend. Literally went above and beyond and made such an annoying and inconvenient situation so much easier for me. Would 1000% recommend! read more

Called and tried to reschedule for another day due to work, they offered to come to my work to get the job done! Great friendly people on the phone and in person, highly recommended! Thanks!! read more

Someone had broken into my car and smashed my driver side window. I called MS Glass to repair. Everyone on the phone was friendly, including the man that installed the window. After I had paid and the man left, I went to look at the window and noticed damage on my door handle, and a scuff on the passenger side door. The reason there was damage on the passenger side was because he had started to replace the passenger window, even though it did not need to be replaced, and it was obvious what window was broken. I called the company to let him know of these issues, and requested a $40 refund. The part is $10, and I would have to pay someone else to fix the handle, because I will NOT let this company touch my car again. The manager refused to refund any money, and said for me to bring him the car and he would repair. Again, I will not let them touch my car after damaging it in the first place. very disappointing. UPDATE- we did end up taking the car to them to repair the damages. The man that repaired them did a good job and seemed much more experienced. Rough start, but im glad things are getting fixed. read more

MS Glass Outlet - Salem - Passenger side never needed to be repaired - Auto Glass Services Near Me - Salem, Oregon

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Very fast installed. Called and got my windshield replaced on the same day. Justin took care of me and within an hour I was back on with my day! I highly recommend checking this place out. read more

MS Glass is the best the manager Justin is helpful honest and the price is amazing i purchase hundreds of windshields I'm impressed. I highly recommend MS glass is Salem. read more

Wonderful service. Another rock hit my windshield only this time it really cracked my windshield good. They were able to stop the crack from spreading and get me in right away. The fix was fast, the cost is low, and the manager was friendly. The place looks really sketchy but I will be back if I ever need their service again. read more

Our Equinox windshield got a decent crack in it from the past winter, and with warmer weather this spring the crack grew dramatically. Luckily we have insurance cover the full cost of the repair. Scheduled an appointment with MS Glass and they came out to our home on time and replaced the windshield within 30 minutes. This review was written 1 day after the windshield was repaired so this hasn't been rain tested yet. That said, at this point I would have no problem recommending this business to others. read more

We found the best deal here for our geo metro. No complaints, great service, window looks great.

This was by far the worst experience I have had with any business. What I will detail here doesn't even cover all of the insanity that we went through but I don't want to muddy the water too terribly so here it goes: There were several trivial issues from the get-go however they were followed by a botched install, they left broken glass and butyl (windshield sealant) all over my interior and it also leaked during rain within the first 24 hours. After a call to the office they refused a refund and made me bring it in. On good faith I gave them a chance to fix their mess after the manager very hesitantly agreed to refund the mobile-fee. The second install was much better, the first time there were giant boogers of butyl/sealant hanging down from the seal (not coincidentally, right where it was leaking) This time the sealant was uniform and out of sight. BUT, they still left the interior covered with glass and even more seal pieces allover - I will note that this time they did brush or vacuum the top of the dash but the console and gauges and cupholders had a ton of glass and pieces of the old seal covering them. Then upon pickup of my vehicle it was left unlocked in their lot which is not in a good area for car break-ins (see their google reviews for break-ins while at their location), they also refused to refund mobile-fee that the manager had previously agreed to refund over the phone. I had to alter my work schedule to bring the vehicle in to their shop because they flat-out refused to come out and repair it. And to add insult to injury when my wife asked for a copy of the receipt for the mobile-fee refund the manager told her sternly that there would be no refund and proceeded to call my wife a liar about the condition our interior was left in and ultimately blamed me (the vehicle owner) for the faulty install and for it leaking less than 24 hours after the initial install, accusing me of damaging the windshield seal somehow... *Here is the list of reasons the manager gave my wife and I that it leaked: "I (the owner) obviously did something to it" "I (the owner) tried to install something" "I (the owner) tried to re-install the back up camera cord" "I (the owner) bolted lights on the roof and caused the leak" "There was rust and they didn't have the right tools to fix it" "I (the owner) did some body work and there was bondo". All of these are total fabrications, this is not a joke, these are the exact reasons that she quoted as the cause of our post-installation woes. Keep in mind that our windshield NEVER leaked before they touched it. There are lights on the roof however there are ZERO bolts present as they are mounted to a gutter mounted rack that has nothing to do with the windshield (not to mention it has been on the vehicle for years). Apparently this false theory was shared with their "corporate office" as the also condescending "3rd" woman from corporate explained to us how "bolts in the roof can cause problems." I will mention again, there are NO bolts anywhere in the roof - the roof structure is completely factory original, no bondo (maybe factory filler which is NORMAL) and NO bolts. So apparently they just simply team up as false witnesses and regurgitate things that aren't so. I will add that the first 2 women at the corporate office were professional but the 3rd woman we spoke refused to let my wife speak with a supervisor/owner and actually hung up on my wife. The manager came off as sweet and caring right up until I called with a leak and complaints about the install and then she became very short and condescending. Long story short, zero compensation for our time and having to clean the vehicle multiple times. The second install crew even left a cigarette lighter and tools in my truck, pretty outstanding attention to detail. The "corporate office" sided with the manager and they even went as far as to guilt trip us about how "the glue they use cost's $10 a tube and they had to use two because they did the job twice" as if this is somehow our fault. There were no apologies and the talking points that they used were downright zany, I've never witnessed a business handle themselves so unprofessionally, There are many better options in Salem such as Tipton's and State Auto Glass, I was pressed for time and used MS Glass on a recommendation. HUGE mistake... oh and for some icing on the garbage cake, they advertise a "lowest price guarantee" and after calling another shop to inquire about having them correct MS Glass' work they actually aren't the cheapest anyway... Wowza. THE BOTTOM LINE: This entire ordeal could have been avoided if the manager would have honored her word and refunded the mobile fee to help compensate us for our time since we had immediate issues with their workmanship. But instead she decided to be snarky, deny the refund she previously approved and then resort to personal attacks and blame us for the leaks. read more