DO NOT GET ANYTHING DONE HERE OR BY THIS DOCTOR! Absolutely practicing without proper staffing and the place is disgusting! A lady fell off the operating table and they continued to operate with a hematoma! We called 911 and the doctor was trying to cover it up. This place needs to be shut down! read more

My brother recently had a very successful surgery completed by Dr. Cheng. He is so happy, and we are so thankful for Dr. Cheng's expertise and her kindness. Her follow-up care demonstrates her devotion. My mother was with my brother for his surgeries, and these are her comments: I recently read the nine (9) reviews listed here on 'Yelp' for Dr. Jean Cheng, Ophthalmologist associated with 'BEST LASIK Laser Eye Center', Riverside, CA--and I must say, I am appalled! Such negative reviews listed here are completely contrary to our experience with Dr. Cheng. I will speak for my disabled adult son, who due to multiple disabilities, is unable to speak for himself. Among outstanding medical issues, one of my son's eyes has been 'crossed' for several years; a person typically 'thinks' of crossed eyes as crossing to the inside; but in my son's case, his right eye was completely crossed to the outside--veering off to the right, as if he were observing something to the side with only the right eye, while the left eye looked straight ahead. We had been advised by two different doctors through the years, that nothing could be done to correct my son's right eye; then thankfully in March of this year, we were referred to Dr. Jean Cheng, Ophthalmologist. Following considerable eye testing, Dr. Cheng performed the first surgery to correct my son's crossed eye; this surgery was successful, and corrected his eye approx. 70%. The healing process was long and slow; then three months later in June 2019, Dr. Cheng performed a second surgery which 'pulled' the right eye completely straight forward. Both eyes are now perfectly aligned--100%, and working together! I cannot sufficiently express what a difference these two surgeries have made in how much better my son feels about himself--greatly improved self-esteem; because now, other persons do not first notice an eye issue.....first impressions do make a difference! We are deeply grateful to Dr. Jean Cheng, and highly recommend her service. She is dedicated to her profession, and does her work in a 'no-frills' office; additionally, Dr. Cheng's front office staff are courteous, helpful and efficient. My son and I are exceedingly pleased with both Dr. Cheng, and her front office staff.: " read more

Jean Cheng, MD - The smile on his face says it all. Thank you so much Dr. Cheng - Optometrists Near Me - Riverside, California

Worst service ever. My father waited 2 months for glasses. Just to find out that the lab can't make it. Girl in the front is rude, argue with husband in front of customer. Was told to wait, and wait finally told lab can't do it. So they can issue a refund. Save yourself time and stress. GO ELSEWHERE. read more

Worst docter and clinic of my whole life. She torn my mom eye structure. My mom loss her vision. My mom go through so much pain and trauma i cannot explain. She treat her like an animal. Now my mom has to go through 4 surgery to fix the damages that doc jean cheng did and still not sure if she can see clear again or not. Please do not go to this place if you love your family members. Unprofessional docter and dirtiest clinic ever. I wish i can treat her same way she did it to my mom. read more

Dr Cheng & her staff have always been so good to me. Ive been going there for years & i recently had Cataracts eye surgery on both eyes and am very happy with the results i got as ive never seen better and no longer need to wear glasses anymore!!! Dr Cheng made it possible to see clearer again she's the best and i can't thank her enough for everything... I would highly recommend her. Troy Blake read more

Received Lasik from Dr.Cheng 3/2021 and I'm truly amazed by the service I have received. Dr.Cheng goes over and beyond for her Patients. My vision is better than it's been in years and improving daily. I'm so happy I found Best Lasik and can't wait to send all my friends and family. read more

I found Dr. Cheng on Yelp and we ultimately decided to let her complete my husband's PRK surgery. The atmosphere is not comfortable at all but since she had some raving customers, we overlooked everything else. The doctor was great at keeping touch during and after the surgery. It wasn't until "clouds" began to appear in both his eyes about six months after the surgery, that she completely ghosted us. She no longer returned calls, texts or our calls to the office. Fortunately for my husband, we were able to find another doctor and all he needed was a prescription to fix what was happening. He would have eventually lost his eyesight without that medication. Shame on this doctor for not having more care for her patients. read more

My family and I have been seeing doctor Cheng for many years and just recently I had to have eye surgry and It just reminded me how wonderful her and her staff are Friendly, Kind, Professional & Caring.They always put you first and make sure you are happy with the visit in all ways. Easy to get appointments and be to seen in a very timley mannor. I have refered many peope I love and care for and they all feel the same way. I highly recomend this office and doctor for anyone and especially elderly and young. I take my children father and mother-in law there because I know they will get the best care~ Thank you, Melissa Rauch read more

I called last Wed and was able to schedule a check up as soon as Friday, when everyone else was booked. I couldn't make my appointment, and called but I was put on hold for over 30 minutes literally. I hung up to call back, and was greeted with a busy signal. read more

Thank you Jean! Best eye doctor for my saving my father's eye due to many years fighting and almost loosing his vision from having total of 14 surgeries from other places. Jean Cheng has been the only truest person whom has helped my dad in many ways of treatment before the finally surgery...she is dedicated dearly to her profession and carrying to give her patients the best results and more than anything honesty.....overall great experience from my father he is very happy with the results and service. read more

This was my first visit to this office and I must say it was a refreshing experience compared to the usual medical offices I have been to recently. From the start, I was impressed with the receptionist who acknowledged me immediately and was super courteous. She even came out into the waiting room to hand me back my medical card and ID. Next was the assistant who took the basic measurements. Again, he was very polite and professional. Then Dr. Cheng called me into her office. I found her very personable, taking her time to thoroughly ask me questions about my vision and expectations before proceeding with the exam. I would definitely recommend Dr. Cheng and her excellent staff. read more

My experience with Dr. Cheng has been wonderful! She did my LASIK surgery and I am so happy with my results. Although I was nervous, Dr. Cheng did a great job of putting my mind at ease and answering any questions I had. The staff is also so friendly and helpful! Would highly recommend. read more

Super rude, she seem irritated when I asked some questions about my child vision. I wasn't satisfied with the results. The place is super dirty and very disorganized! (Seems they havent clean in years)They made us wait 3-4 hrs and we had appointment. I have to see another specialist! read more

I recently went to Dr. Cheng for an eye infection and she was very caring and answered all my questions. She pays attention to her patients concerns and totally gives a thorough examination. I highly recommend her and an eye Dr. To everyone. She is so awesome. Thank you Dr. Cheng for your service. Oh, one last thing. She saw me immediately when I called for an appointment and was very reasonable in costs since my insurance wouldnt cover me. Alex Garcia read more

Dr. Cheng is a caring doctor who takes time to listen to her patients and treat with compassion. I would highly recommend her for all if your Eyecare needs! read more

Dr. Cheng is very professional. She loves her patients and spend a lot of time explaining my eye problem. She did LASIK surgery for me with great results. Staff are very friendly. I am very happy and will recommend Dr. Cheng to anyone who needs good eye doctor. read more

Go somewhere else if you can. Such unprofessional/ rude front desk staff. What should have been a wait of 2weeks for a pair of glasses, turned out to be more than a month. All because they forgot to send out the order. When I called about the wait, the receptionist just said that I should go elsewhere if I don't want to wait for the glasses. read more

Dr. Cheng has treated my parents and me for years now and we all enjoy coming here. She takes good care of us and we also appreciate her staff who work hard in fitting us in for appointments with my busy schedule. We will continue to see her. read more

In August I went to my ophthalmologist that I love for my annual check up. I am a cash customer because unfortunately they don't take my insurance. During my visit, I was diagnosed with a cataract. Due to financial reasons I had to go to my primary care doctor and get a referral to an ophthalmologist that takes my insurance. During the process all of a sudden my eye changed. Everything was almost totally dark. My primary care put a rush on a referral and that was Dr. Cheng. I made an appointment with her right away. During the exam I stated I had recently been diagnosed with the cataract but now experiencing this darkness. She didn't seem very forthcoming with information regarding cataract. I had to ask a lot of questions and then she explained the procedure needed to correct the cataract. Several times I described my current problem and it wasn't addressed. She finally took another look in my eye and advised me to come back NEXT week for an OTC test that she said would tell how healthy my eye was. I made the appointment and was sent on my way. Never any sense of urgency. Not feeling very comfortable I called my doctor when I got home. They told me to come in the next day for a check just to make me feel better. Just with the symptoms I described, he ran the OTC test and examined my eye. I had a detached retina!! He said if I would've waited any longer I could've lost vision in my eye PERMANENTLY! He said I need surgery immediately and set up an appointment with a retinal ophthalmologist that day and I was scheduled for surgery the next day (8/29)! My regular doctor saved my vision and I'm forever thankful for him caring enough to see me! (free of charge) I am so glad I went by my instincts. Honestly, as soon as I stepped into the office I wasn't comfortable. I went by my gut that something was wrong with my eye. In my doctor's opinion, he doesn't know how a detached retina was missed? I have never called or went back to Dr. Cheng. I am still recovering from the surgery and once healed I can get the cataract taken care of. I would not recommend Dr. Cheng to anyone! I had to give 1 star in order to post comment or zero stars would be my rating. read more

Was referred to her for my then 1 year old and she said his eyes are completely fine. I explained that my sons primary said something was wrong and she assured me that she is the specialist. Went back a year later (April 2018) and she said the same thing. A week later my son was tested for preschool and again at his primary which said his eyes were not normal. I got a 2nd opinion and it turns out my son has amblyopia! DO NOT go here if you have little ones!! read more

Very unprofessional and rude , can not answer any question completely .. eventually , I have to go to see another specialist ..