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    Jean Lafitte House

    4.1 (37 reviews)
    ModerateHotels
    Open Open 24 hours
    Updated 2 months ago

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    Eric K.

    We arrived prior to the official 4:00 PM check-in listed on our confirmation. There was no sign outside indicating that we were in the Jean Lafitte House, but thankfully we had our confirmation with the address listed on it. We opened the large wooden door and walked into the resort down a long hallway. There were no signs indicating where to go. Finally we saw a tiny sign that read "office" on one of the doors on the other side of the courtyard. We approached the closed door, started to knock, and then the adjacent door opened and the housekeepers were greeting us. They were very friendly and helpful, but said nobody was in the office and someone "may or may not" be in later, but checked our name off their list and gave us two keys. That was our check-in process. Basically, there's no front desk staff/check-in desk and even if there was, there's nobody to man it. Because of this, there are also no activities, nobody to give you directions and advice, and most importantly for us, nobody to get us a taxi back to the airport. You're basically on your own. Later that evening, envelopes (with keys!!) were left in the hallway for everyone to pick up their own. Ours was out there, too, with more keys. Anyone could have picked ours up, opened up our door, and taken our belongings while we were out. The staircases to the rooms can be a challenge. Ours was up one flight, through a low doorway that we had to duck through, and up another flight. We were okay, but others might have difficulty climbing these stairs that are kind of oddly laid out. The rooms were fairly nice, and we loved the rustic brick walls and super-high ceilings. They made the rooms seem much larger. We could have used more furniture in the living room area. There was only one sofa to sit on for four people (although the two-bedroom suite we had can supposedly sleep up to 6). There was a nice big flatscreen TV in the living room, as well as one in each bedroom, and tiny flatscreens in each of the bathrooms. The kitchen was a makeshift kitchen, so it was pretty useless to us. There was a small refrigerator and a mini fridge. A very tiny sink attached to a two-burner "stove." (I use the term loosely.) And the counters consisted of a couple of old console tables. Underneath one was something I can only call a busboy's plastic box that contained the pots and pans. Both bathrooms seemed fairly modern with marble floors and updated sinks and showers/tubs, but the towel racks in the bathrooms were loose and/or broken. And, while the TVs in the bathrooms were interesting to find, they didn't work. I think putting the money toward a kitchen would have been a better use for the money. The bedroom closets each had a big metal rack thrown in them, which seemed out of place. Why not just put up a bar? It was so bulky, took up a lot of unnecessary space, and was awkward to hang anything or put my suitcase in it. I also had to decide which one item of clothing I would hang on the one clothes hanger I was given. There are no resort amenities to comment on, and I'm not sure why there's a tiny swimming pool in the middle of the courtyard. It's not really maintained and the space might be put to better use. Lastly, we felt a bit uncomfortable with the lack of security in our resort. First, the keys to the rooms were left out for anyone to take. Second, we had doors that opened out to a shared balcony which didn't latch very well. One small push and someone could have easily have gotten into our rooms. We slept with chairs against the doors, as if that would have helped prevent an intruder from getting in. To top it all off, on our first night, the power went out around 11:30 p.m. Now we had unsecured doors, nobody on the premises...and no light. It was a bit nerve-racking. We called the emergency number for the resort and advised them about the power outage. We were told that it was like that all over the city. Well, except for every house across the street from us, next door to us, and on the buildings and skyscrapers we could see peering over the well-lit houses across the street. They said they'd look into it. At around 4:00 a.m., the power finally came back on. We were awakened every morning by the goings-on of the city. Our rooms were right along the street that was quiet in the evening, but crazy busy in the morning. Cars would drive by, horns would honk incessantly, city trucks would drive by, garbage trucks stopped every morning to pick up trash, etc. It was like being in NYC. Was the resort clean? Yes, definitely. Was it in a good location? Yes, it was on the edge of the French Quarter. You could easily walk to everything within the Quarter. Would I stay there again? Probably not, for all of the reasons listed above. I like a minimum amount of little bit of service and attention when I travel. But at least we didn't have anyone begging us to go on a timeshare tour!

    Joseph H.

    For the price, location and the room we had here, I don't think you could find any better when we went on Memorial Day weekend. We had researched the best places to stay closest to the French Quarter as well as haunted history/New Orleans charm and this one seemed to be the winner. After checking in, we dealt with the parking situation where I parked my car in a protected lot a block away at no extra charge. The manager also was very friendly and knowledgeable of the area and hotel. We got the keys to our room and opened it. To my surprise, it was bigger and nicer then what I was expecting. It had the look of that New Orleans charm you are looking for. Even had a stove which we never took advantage of and a pool in the courtyard. One thing I will say is bring your own towels! I noticed on every single towel, there were spots on it. Almost perfect, but no cigar. Either way, I'll look into staying at this place again in the future and I'll bring my own towels too.

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    11 years ago

    Wonderful stay, cannot recommend this place more! Responsive staff and very clean room. Two blocks from the best area in New Orleans.

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    Ask the Community - Jean Lafitte House

    Review Highlights - Jean Lafitte House

    Situated in a nice neighborhood and an easy walk to French Market and everything in French Quarter.

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    Bourbon Orleans Hotel - Lobby

    Bourbon Orleans Hotel

    (446 reviews)

    $$

    French Quarter

    In the somewhat middle of it all... and that is the way we wanted it. We wanted to be close to…read moreBurbon Street, but not on Burbon Street.....I have to admit, when we pulled up (after a lengthy drive) I was a little worried, but all of that worry went away once we walked into the hotel. The lobby is beautiful, the front desk employees were extremely kind and helpful. We reserved a room with 2 queens and a sofa sleeper - and we had room to spare!! it was a nice room for the 4 of us. and most importantly - CLEAN! We valet parked when we got there and did not get our car until we left

    We booked this hotel based on the Yelp & Google reviews and Reddit recommendations…read more The only PRO of staying here is the location. It is very conveniently located to Bourbon Street. The 2 things I care most about when staying in a hotel is a comfortable night's rest and a good bathroom/shower. The bed in our room was the most uncomfortable mattress I have ever slept on in my entire life. It was so mushy that when you laid your head down, you sunk so far into it that your legs were literally 45 degrees above your head. I ended up sleeping upside down in the bed with my head where your feet go in order to feel even remotely comfortable. The pillows were all extremely flat, when you put your head on one it sank so far your face was about 1/2 inch from the mattress. I had to use 3 pillows stacked on each other. I had a stiff back, neck and joints the entire time we were there. The 2nd issue was hot water. The first morning, we attempted to shower, it only got barely luke warm for me and when my husband showered immediately after he only got ice cold water. We stopped at the front desk that morning on our way out for the day and told the woman at the front desk. She said she hadn't received any other complaints so it must be specific to our room and she would send engineering there to look at it. (we were getting hot water in the sink). Later that evening when we returned to our room, we immediately tested the shower again and it was still ice cold. So we went back to the front desk to check if engineering had come. We spoke to the same woman from the morning who acted like it was the first time we were telling her this and she said the exact same thing. I asked if they were going to come ASAP because we needed to shower soon and we couldn't take ice cold showers. She ignored my question and answered the ringing phone. A manager happened to be at the desk and overheard our conversation. He asked what our room number was and said that because of the old building and the pipes the hot water takes longer to get there. He said this was a KNOWN Issue by the staff, management and the owner. He told us to run the shower for AT LEAST 15 to 20 minutes, simultaneously with the sink and it should get hot. He also offered to move us to a different room but when I asked if he could guarantee if we wouldn't have the same problem in that room he couldn't give me a straight answer. We had already unpacked everything and didn't want to go through that hassle without a guarantee. So we went back to the room and let it run for 20 minutes and it eventually got hot. So for the remaining 3 mornings, we had to set our alarms for 30 minutes earlier so we could get up and run our shower before hand. For nearly $300 a night, we felt that this was ridiculous. Old building or not, if its a problem, then either don't put people in those rooms, or get it fixed somehow. Why should anyone be subjected to an ice old shower or an inconvenience to their time because the owner hasn't done anything about it? We visited the hotel Bar, the Bourbon O'bar 3 times during our stay and each time we received TERRIBLE service. None of the bartenders were friendly to us, in fact they were pretty rude. Each time it took them at least 10 minutes to even take our order (by standing there and looking at us and not saying anything). The bar was not busy or crowded any of these times. They would then start making one of our drinks, put it down and make other people's drinks, leave and go into a back room, play on their cell phone, talk to each other, or carry the glass around while doing other things. My husband ordered an old fashioned and the alcohol was sitting in the jar with the ice for over 5 minutes while the bartender carried it around doing other things, causing it to get watered down. When making a cocktail, it should be completed from start to finish without doing other things in the middle. I ordered the Mardi Drop cocktail on 2 different days. The first time, it was actually very good. The 2nd time from a different bartender it was horrible .He also sprinkled probably a tablespoon of cinnamon on top of it (which the first didn't have) which made it nearly undrinkable. I had to stir it into the martini in order to not get a mouthful of cinnamon with each sip. We didn't eat at the hotel restaurant Roux because of the bad Yelp reviews - we felt we could get a better breakfast elsewhere outside the hotel. Overall, I wouldn't recommend this hotel at all unless you don't care about being comfortable or friendly service.

    Four Points by Sheraton French Quarter

    Four Points by Sheraton French Quarter

    (264 reviews)

    $$

    French Quarter

    We were on a 10 day road-trip with our final 2 nights in the French Quarter and I wanted to…read moreexperience staying on Bourbon Street; literally I wanted to see and hear everything Bourbon has to give. At check-in the rep asked "did you mean to book that room?" Yes we did!! We originally requested a 3rd floor private balcony but were given a 4th floor private balcony and oh hell yea was this perfect. Open the French doors and the cacophony of Bourbon St. envelopes the room; it's everywhere. But close the French doors and it's quiet; how I don't know but perfectly comfortably quiet for us. Added bonus, this being Easter, our 4th floor balcony gave us such a fantastic viewing spot to watch the colorful sights coming down Bourbon heading to the gay Easter parade a few blocks away. Our room also gave us a great vantage point for watching sunrise with the St.Louis Cathedral steeple in the foreground. On our final night we decided to order take-out to enjoy from our balcony; dinner and a show essentially, and cheaper too. Hotel is centrally located on Bourbon, wonderfully friendly and helpful staff, complimentary coffee available around 6am (big plus given it's normally 7am everywhere else) made this a perfect hotel for us.

    First, we were told that we can check in using Bourbon Street. However, Bourbon Street was…read moreblocked off for vehicles. Then once we checked in, we were charged for our room AGAIN. It was paid for in full before we arrived. When we requested our money to be released, we were told that we would have to contact our bank. Upon doing so, on a 3-call with the hotel, the bank was showing that the merchant was in control of the funds not the bank. Then I was told that the hotel had a new system and they are working out the bugs. Then I get a call from the hotel asking if I would approve them to hold out the parking fee. I still haven't gotten my money credited back to my account. Save yourself the aggravation and the mental anguish....find another hotel.

    The Ritz-Carlton, New Orleans

    The Ritz-Carlton, New Orleans

    (534 reviews)

    $$$

    Central Business District

    I had the most amazing experience at this hotel. I had just had the most horrendous experience at a…read moreterrible place in Wisconsin so I was still shaken my experience flying over to New Orleans. But the staff at the Ritz were the most hospitable and welcoming set of people I have ever met. The concierge sent me texts and welcomed any requests I had. And the wonderful staff left a sweet treat in my room for my birthday. There was coffee served in the lobby every morning, and warm beignets served in the afternoons. I can't wait to come back to this gem! Thank you all for such a wonderful and much needed experience!

    Love this town. Love the food…read more Love this hotel. Love the Club Level. No better way to do NOLA than to splurge for the Club Level at the posh Ritz. No car needed, so when your cab pulls up at your new digs you are already on a first name basis with everyone greeting you. Right this way to check in-you'll be in the Club Level. When they details the hours and bites or drinks in the club level, pay attention. You're paying for it so take advantage. You could get by eating and drinking there all day. Pellegrinos to the room at night, or a fresh round of roadies that you just take right out to the streets. Reload as needed. The room was comfy and luxurious. The gym is huge, and there's a hot tub! They've got everything covered. Splurge and enjoy yourself at what's one of my finest travel experiences.

    Jean Lafitte House - hotels - Updated June 2026

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