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    Jean Lafitte House

    4.1 (37 reviews)
    ModerateHotels
    Open • Open 24 hours

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    Us happy in New Orleans after our stay with you

    This place was a wonderful stay... Khalifa at the front desk was so helpful and friendly she was a breath of fresh air!!! We came in from California and wanted to experience the haunted hotel. I was so impressed with the costumer service the owner even helped us take our heavy luggage down the 3 flights of stairs which was so needed and very kind of her. We loved the experience and will tell our friends and family about this little gem Until next time Jean Lafitte House!!!!

    Eric K.

    We arrived prior to the official 4:00 PM check-in listed on our confirmation. There was no sign outside indicating that we were in the Jean Lafitte House, but thankfully we had our confirmation with the address listed on it. We opened the large wooden door and walked into the resort down a long hallway. There were no signs indicating where to go. Finally we saw a tiny sign that read "office" on one of the doors on the other side of the courtyard. We approached the closed door, started to knock, and then the adjacent door opened and the housekeepers were greeting us. They were very friendly and helpful, but said nobody was in the office and someone "may or may not" be in later, but checked our name off their list and gave us two keys. That was our check-in process. Basically, there's no front desk staff/check-in desk and even if there was, there's nobody to man it. Because of this, there are also no activities, nobody to give you directions and advice, and most importantly for us, nobody to get us a taxi back to the airport. You're basically on your own. Later that evening, envelopes (with keys!!) were left in the hallway for everyone to pick up their own. Ours was out there, too, with more keys. Anyone could have picked ours up, opened up our door, and taken our belongings while we were out. The staircases to the rooms can be a challenge. Ours was up one flight, through a low doorway that we had to duck through, and up another flight. We were okay, but others might have difficulty climbing these stairs that are kind of oddly laid out. The rooms were fairly nice, and we loved the rustic brick walls and super-high ceilings. They made the rooms seem much larger. We could have used more furniture in the living room area. There was only one sofa to sit on for four people (although the two-bedroom suite we had can supposedly sleep up to 6). There was a nice big flatscreen TV in the living room, as well as one in each bedroom, and tiny flatscreens in each of the bathrooms. The kitchen was a makeshift kitchen, so it was pretty useless to us. There was a small refrigerator and a mini fridge. A very tiny sink attached to a two-burner "stove." (I use the term loosely.) And the counters consisted of a couple of old console tables. Underneath one was something I can only call a busboy's plastic box that contained the pots and pans. Both bathrooms seemed fairly modern with marble floors and updated sinks and showers/tubs, but the towel racks in the bathrooms were loose and/or broken. And, while the TVs in the bathrooms were interesting to find, they didn't work. I think putting the money toward a kitchen would have been a better use for the money. The bedroom closets each had a big metal rack thrown in them, which seemed out of place. Why not just put up a bar? It was so bulky, took up a lot of unnecessary space, and was awkward to hang anything or put my suitcase in it. I also had to decide which one item of clothing I would hang on the one clothes hanger I was given. There are no resort amenities to comment on, and I'm not sure why there's a tiny swimming pool in the middle of the courtyard. It's not really maintained and the space might be put to better use. Lastly, we felt a bit uncomfortable with the lack of security in our resort. First, the keys to the rooms were left out for anyone to take. Second, we had doors that opened out to a shared balcony which didn't latch very well. One small push and someone could have easily have gotten into our rooms. We slept with chairs against the doors, as if that would have helped prevent an intruder from getting in. To top it all off, on our first night, the power went out around 11:30 p.m. Now we had unsecured doors, nobody on the premises...and no light. It was a bit nerve-racking. We called the emergency number for the resort and advised them about the power outage. We were told that it was like that all over the city. Well, except for every house across the street from us, next door to us, and on the buildings and skyscrapers we could see peering over the well-lit houses across the street. They said they'd look into it. At around 4:00 a.m., the power finally came back on. We were awakened every morning by the goings-on of the city. Our rooms were right along the street that was quiet in the evening, but crazy busy in the morning. Cars would drive by, horns would honk incessantly, city trucks would drive by, garbage trucks stopped every morning to pick up trash, etc. It was like being in NYC. Was the resort clean? Yes, definitely. Was it in a good location? Yes, it was on the edge of the French Quarter. You could easily walk to everything within the Quarter. Would I stay there again? Probably not, for all of the reasons listed above. I like a minimum amount of little bit of service and attention when I travel. But at least we didn't have anyone begging us to go on a timeshare tour!

    Joseph H.

    For the price, location and the room we had here, I don't think you could find any better when we went on Memorial Day weekend. We had researched the best places to stay closest to the French Quarter as well as haunted history/New Orleans charm and this one seemed to be the winner. After checking in, we dealt with the parking situation where I parked my car in a protected lot a block away at no extra charge. The manager also was very friendly and knowledgeable of the area and hotel. We got the keys to our room and opened it. To my surprise, it was bigger and nicer then what I was expecting. It had the look of that New Orleans charm you are looking for. Even had a stove which we never took advantage of and a pool in the courtyard. One thing I will say is bring your own towels! I noticed on every single towel, there were spots on it. Almost perfect, but no cigar. Either way, I'll look into staying at this place again in the future and I'll bring my own towels too.

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    11 years ago

    Wonderful stay, cannot recommend this place more! Responsive staff and very clean room. Two blocks from the best area in New Orleans.

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    Ask the Community - Jean Lafitte House

    Review Highlights - Jean Lafitte House

    “Generally quiet unless guests are chatting in the courtyard, or you are located on the street.”

    Mentioned in 9 reviews

    Read more highlights

    Hotel Le Marais - Cute bar very quiet

    Hotel Le Marais

    (189 reviews)

    $$

    French Quarter

    We stayed here 3 years ago and loved this hotel, unfortunately, upon our return in 2025 it's clear…read morethis hotel is being run down. Paint in the room was chipping, mattress was stained, but overall these were things we could ignore. However, something we couldn't ignore while using the bathroom in the middle of our first night, was that we found we weren't alone. There were 3+ cockroaches hanging out near the tub and a few scurried away before we could kill/photograph them. The next morning we went to the front desk, got our refund and switched hotels. Front desk staff was AWESOME, so kind and quick to help us. However, after we asked to cancel our stay and went back up to the room to get our bags and leave, one of the hotel housekeepers decided to come up to our room and "confront us". She wanted us to show her the cockroaches (that we had killed and flushed) and tried telling us she's never seen a cockroach at Hotel Le Marais before, basically calling us liars. Lol, well, here's some pictures to prove it. Let's ask the audience. Positives: The front desk staff was exceptional. Very helpful, very kind and knowledgeable. It's located close to Bourbon and has a nice courtyard. Negatives: ROACHES IN THE ROOMS, confrontational housekeeper, thin walls.

    Great location if you want to be near all the action. Loved some of the restaurants that were…read morewalkable. I reserved this place because of the amenities and they do a great job advertising with beautiful pictures. Downside is it doesn't look as beautiful as the pictures and the pool area is a lot smaller and not as kept up with the property. More like a birdbath than a pool to dip into. Upside is the staff is very friendly, they have a bar they reopened, the air conditioning works great, and room service comes every morning if you'd like. Overall we enjoyed our stay and would recommend this place.

    Olivier House Hotel - Lots of creepy photos

    Olivier House Hotel

    (209 reviews)

    $$

    French Quarter

    What an amazing place with great customer service! I had selected 2 other places and they both sold…read moreout before I could book them. This hotel came up as an option in my App. Their reviews were outstanding. When I arrived, they were justified!

    Love, love, love this hotel! We always stay in the French Quarter, in historic buildings hotels…read morelike this one. This hotel is made up of five old French Quarter houses. All of the rooms are completely different. This hotel is just what I had hoped--tall ceilings, historic-style furniture, lots of balconies and courtyards with fountains. It is kind of a maze of hallways and staircases. In the parlor they have water, coffee, and espresso, biscotti, cookies, and fruit all day. There is a big fireplace with a gorgeous mantle. There is an elevator--it's tiny. There is a pool in one of the courtyards. One of the best things here? They have three sweet kitties who roam the hotel, although they spend lots of time in the lobby/parlor. We always try to get a two room suite, and this time we got a three room suite. It was perfect. The room we were in was a former slave quarter with two bedrooms. The ceilings were very high--i think the door to my son's room was about 12 feet tall. The bathroom has a rainshower head and the living area has an old heavy wood workspace with a copper sink. There is a fireplace in the living area, as well as one of the bedrooms--the other bedroom had a door to the private balcony. Both bedrooms and the living area have TVs. I asked the gentleman at the desk if this place was haunted and was told "absolutely, especially the 4th floor." Thankfully, we were in the second floor. He told us a few stories, including one that happened recently when two girls came to the desk at 2:00 a.m.. one of the girls was scared and crying. They checked out right then and there even though they were only 2 days into their paid-for 4 day stay. He also told us that when he was working the night shift, a jack in the box in the toy chest under the stairs would make music and pop up at 5:00 a.m. they moved the jack in the box to the attic and he had no idea if it still pops up by itself. He did say that the three cats that live there are there to keep the ghosts in check. We did go up to the fourth floor (the haunted floor) one night. There is a remodel in progress, but I'd be lying if I said I wasn't spooked out up there. What great hospitality!!! The staff here is incredibly nice and helpful and accommodating. Such thoughtful touches, like creating maps of the parade route for the first day of Mardi gras. There is nothing not to love in this great hotel, which we will definitely return to--hopefully to room 210!

    The Ritz-Carlton, New Orleans

    The Ritz-Carlton, New Orleans

    (537 reviews)

    $$$

    Central Business District

    Make sure you book Club Level - the club level privileges, added privacy, and perks are well worth…read morethe money. The Davenport Lounge features excellent, easy, accomplished jazz courtesy of Jeremy Davenport and his quartet most (but not all) evenings. The food in the restaurant is excellent (as is the service), and staff throughout the venue and spa are top notch - friendly, courteous, uniformly professional. One of the great things is location - it is a very short walk to the crazy of the French Quarter, but a block away - so you have the safety, privacy, and isolation from the party when you need it, you aren't confronted by it as soon as you walk out the door of the hotel, but you are just a short walk around the corner to everything the Quarter and Bourbon Street have to offer. As an historic building, the architecture and aesthetic is much closer to "elegant old New Orleans" than, say, the Four Seasons (very very modern, almost cold presentation) or, for example, the Royal Sonesta which is smack dab in the middle of the crazy. When we come back to NOLA, it will be to the Ritz Carlton.

    This is the first Ritz Carlton we have been to that we left without ever feeling like wow I love it…read morehere.. and it had nothing to do with the city (cannot wait to return to Nola) and everything to do with the inconsistency in customer service. First, I had notated on our reservation that we were there for my husbands birthday, upon check in we received a quick "happy birthday" after my husband stated we were there for his day. Our room wasn't ready yet, no problem, we returned when it was and while getting the keys we overheard a small group next to us being told they'd get a special surprise for their birthday. The employee who told the group that was the same lady that initially checked us in, she saw we overheard and at that point offered my husband a gift from the little store. That was nice, and that was it for the remainder of our stay. Our executive suite was nice, smelled a bit wet/mildew upon first entering but it either went away or I got used to it. The rooms can definitely use some small updates like refreshing the grout; cleaning the couch; adding the shampoo/conditioner/wash to the shower rather than on the separate bathtubs ledge. After unpacking we went down to Davenport lounge and sat at the bar. Frankie was the bartender and the reason we didn't want to try anything else in the hotel. I ordered a cocktail with vsop, he poured VS in his shaker, when I got his attention and told him he said "it is vsop", I said no it is not.. and instead of double checking the bottle he just returned to one of the back shelves of the liquor bottles, instead of acknowledging or apologizing for the mix up, he just poured the vs down the sink and said "let me see if we have it". He walked to the back room and came back swiftly with the correct liquor and proceeded to make my drink. His behavior in this situation really caught me by surprise because I have never encountered such a negative experience at a Ritz location. I did text my experience to the staff and got a cookie cutter apology, not even making me feel like the situation would be brought to Frankie's attention. On our second evening there we were walking back in through the doors on canal street, there was one attendant on each side of the doors, the gentleman on the right was pleasant and said welcome back, while the female on the other side seemed bothered to be at work and was tapping her fingernails on the door handle as she held it open for us. That was rather unwelcoming and just unprofessional. Anyhow, the location is perfect if you're looking to be very close to all the action of the city and the building itself is very nice. We encountered the friendliest staff in valet, I wish I got the name of the First Gentleman we encountered as he deserves praise for his excellent service and can teach some of his fellow employees a thing or two. I have been in love with the Ritz Carlton for a while now from experiences at other locations but I can say that after this visit I will book my next Nola stay at the Four Seasons (where I felt welcomed and valued when stopping in for a round at their lounge).

    Jean Lafitte House - hotels - Updated September 2026

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