I have been seeing Dr Ott since he opened his practice at this location many years ago. He's…read morethoughtful and understanding. I no longer have dental insurance and pay out of pocket. His fees are very reasonable and if need be they will work with you. Sandra at the front desk is cheerful and very helpful as is all of his staff. I highly recommend them.

From the owner: General Dentisrty - Cosmetic services, dental cleanings, tooth-colored fillings, crowns, implant…read morerestoration, dentures, extractions

This was my first visit to Personal Care Family Dentistry, and I only wish I had come here much…read moresooner. From the moment I walked through the door, I felt welcomed. The front desk staff was warm, friendly, and inviting. The hygienist was both professional and personable, and I honestly felt that the cleaning I received was one of the best I've had in a very long time. At my previous dental office, appointments felt rushed -- my cleaning there was finished in about 10 minutes, including X-rays! Dr. J was thorough, professional, and refreshing. He took the time to do a complete exam, made recommendations, and answered my questions without making me feel pressured into additional services like I experienced at my former office. I would highly recommend this office to anyone looking for a caring and professional dental team. You won't be sorry!

The office staff is horrendous. They come and go, but very nasty. We have two insurances and have…read morestayed in a constant battle with this office over billing because they kept billing the wrong one as primary. My husband would call over and over to get it fixed just for them to reverse the primary. Then I get a text telling us we have an unpaid balance of $700 shortly after an appointment that we would have paid before leaving the office if we were told. Text speaks for itself. They also threatened to withhold our records until the balance was paid. Also, do not expect any fillings to stay in. I've lost 2, my husband has had 3 appointments in a month period because his kept falling out. My daughter ended up at Aspen to get hers fixed. I'm tired of fighting with a dentist that will accept both insurances and being mistreated. After calling today for an afternoon appointment and repeatedly offered an 8:30, I was told to just come in December. I have never written a bad review for anyone, but this one is deserving. I only wish that I could post pics of the texts.

Great professional experience. Didn't try to oversell services which, in my experience, happens a…read morelot.

The receptionist was exceptionally rude and unfriendly. I had appointment and had to wait more than…read more40 minutes whilst others were seen No explanation. The dentist was competent and friendly as was his assistant.

And the last 3 years he made two different partials one look like buck teeth , the other was…read moreplastic did not work , and also beginning of periodontal disease . The only thing I didn't appreciate I feel like you used to the insurance so now I have to wait another 4 years to get dentures done . If I'd have known before or told to begin with I had a limitation on reoccurrence for insurance I'm going to a different one now.

I've given Dr. Jazayeri's office several chances over the years, but something always felt a bit…read moreoff. After spending time with another dentist and staying on top of regular cleanings (2-3 a year), I decided to give this office another try. They told me I needed a deep cleaning and said it wouldn't be covered by my insurance--only for me to later find out that it actually was included in my plan. That said, the main hygienist here is truly exceptional. Her room is on the far right when you walk to the back. She's kind, gentle, thorough, and genuinely cares about her patients. Honestly, she's the reason this office stays afloat. If the rest of the staff brought that same warmth and professionalism, the overall experience would be totally different.

Got a gentle, thorough cleaning today. The staff immediately put me at ease. The place looks fresh…read moreand spotless. Great pick for families.

First off this place is boujee, beverages in waiting room, massage/heated seats in chair & then a…read moretv when you're getting work done- anways, I was greeted by Hannah & Ashley. Barely had time to sit down before I was seen by Katherine & Chrissy who were very knowledgeable. My exam went good. Then the man with the plan- Dr Leblanc came & answered any questions I had. Overall a great experience. 10/10

I took my son to the Santa Rosa Beach location to get a chipped tooth repaired and we couldn't be…read morehappier with the service they provided. Our dental assistant Kylie took great care of us before the procedure. She answered all of mine and my son's goofy questions and made sure he was entertained as well. She even made little jokes and helped him relax if he was getting uneasy while we waited for the Doctor to see us. Our dentist, Dr. Lisa Lapointe, did a great job fixing his tooth and it looks like there was never a chip at all. My son was a little anxious with all the loud noises from all the tools they had to use to repair his tooth but the whole team helped calm him down and make sure he felt safe during the procedure. From Sebastian and myself thank you all for doing such a great job!! We really can't thank you enough !! We will use this dentistry for all of our dental needs big or small.

I have gone to this place 2 times with my autistic daughter & I was treated so rude by Dr Doug…read moreFajwana.My old dentist retired so I was brought in to an open bay & it was 4 areas one being for my daughter. I explained to the dental hygienist that my daughter has autism ( non verbal) & I didn't think she would allow her to do anything. So she spoke with Dr Doug & put me in a room as he entered I was telling him that my old dentist had retired ' this is what we did & this worked with sedation. Upon hearing this he said it was up to him if he thought she needed it. He never looked in her mouth he told me to go on Amazon & get some flossing sticks. As well as saying he didn't want to traumatize her.Unaware that I had said or done something wrong being a parent of a special needs child you are their voice. So my daughter was signing hurt & signing teeth. I called & took a cancellation appointment & explained the situation of her having a problem with back tooth on left side as well as I wanted him to look @ her tongue as she had surgery after she was born. I wanted him to look at these issues. ( speech therapist is having issues with her G's & a few more)The receptionist said she would have to have a cleaning & I explained again that it wasn't going to work we tried that so I was optimistic & hoping to communicate my concerns to the dentist. So same as last time my daughter was having none of it. Again I was shuffled to the same room. I then explained that I asked for sedation for cleaning & the other issues. He told me they didn't do sedation in this office only the Panama City office. I explained to him she had not had a cleaning in 4 years & he said kids this young isn't getting periodontal disease. I asked them had he waited 4 years to get his teeth cleaned & he sarcastically said yes, I said oh I misunderstood I guess . So before I could ask to be scheduled to that office he cut me off & told me I needed to go see my old dentist. Well I told him he was retired so that wasn't possible. The receptionist asked me if I needed her records to be transferred? This dentist never examined my daughters teeth to know if she needed sedation or the tooth that was bothering her. Maybe he thought I was telling him how to do his job but that wasn't the case at all. I told the receptionist what paperwork they haven't even opened my daughters mouth. I don't know if he's got a ego issue or why he was so rude to us the 2 times we were there. I have filed a formal complaint with AHCA.I will also be.filing with the BBB.( Better Business )Furthermore if he doesn't want to treat special needs children then don't. There is a special needs group I will also posting about the this business as well as my attorney. I have never been treated so rude in my life.His people skills are terrible.He's educated, but has no common sense for talking down to people like me who else has he done this to? I hope & pray for you whatever higher power you believe in to really think before you speak. With age comes wisdom, not everyone unfortunately.So if you need a dentist & have a special needs child he's definitely not recommended.My daughter is having a toothache & my insurance is ppo is this office unless I go to Tallahassee.So I would go anywhere but here. My insurance was notified as well as many others affiliated with the board of dentistry.I think he's so use to telling people what to do I'm not his staff nor will I accept this treatment from a dentist or anyone . You expect more from people in this field we put them at a higher standard. Please find another dentist if you have a special needs child! If you have also had a issue you need to contact me or your insurance company.As well as many other places. Nobody deserves to be treated like I was. If you need my help my email is: lovric89@aol.com Jean Laflin Alana Laflin

Terrible care! I had a molar cavity that encroached on the nerve causing greaat pain. Thier office…read morewas short staffed so I had to wait a week to get the tooth pulled. The dentist did not pack my tooth or broach it to ease the pain and then refused to give me pain medication while I was waiting to have the tooth pulled. DISCOMFORT CARE! I will NEVER use this company again! I should sue for pain and suffering!

Angie, my hygienist, is very personable, friendly, thorough and professional! Always my number one…read morechoice when getting my teeth cleaned! 5 STARS!

Ammie is the best. She is very professional and helpful…read more Went with me through everything and detail.

terrible.....Don't go unprofessional and rude, so disrespectful as well. my 1st time going and last.read more

Couldn't be bothered to call me at least 24 hours before a procedure to inform me of the time I…read moreshould arrive. It's 4:10 the afternoon before my procedure and still no call from the surgery center as to what time to be there in the morning. I had to cancel my ride since I couldn't give them a drop off and pick up time. It would seem reasonable to assume they knew early in the morning the time of my procedure. They just didn't care to inform me.

Registration was easy, the nurse who brought be back for pre-op was AMAZING. So kind and courteous…read more She went above and beyond to make me feel comfortable. I had a small procedure done, no surgery or anesthesia. There were 4 nurses and the doctor in the room to do the procedure and one nurse held my hand the whole time and explained everything they were doing. I had a very short recovery time, and I was only there 2 hours which is about half of the typical time, but everyone there was extremely nice and helpful. My ONLY complaint is that they only call you the day before your scheduled procedure/ surgery to give you your appointment time. I'm a teacher and I had to request the whole day off a week prior to find a sub. If I had known I'd be out of there by 7:30 I could have made it to work and wouldn't have had to taken any time off.

So my husband and I had our cleanings last evening. Yes, last evening. I have never had a cleaning…read moreso late but that is when they scheduled us. I suppose it isn't a bad thing since it allows options for those that can't get off from work. The atmosphere was a little different. More cheery and welcoming. We were a little early but we were appropriately taken back at our assigned appts. My husband came out and nodded to me that his experience was better. Same Hygienist cleaned the room and then came and got me. She was cordial and identified who she was. She even apologized for not seeing me last time but stated it was due to the Doctor being with me. (I don't buy that since my husband saw her and his Dentist on the last visit and I didn't). The TV was off in the room and the chair was facing away from the door. I felt like I had the privacy and calm environment I was use to. Overall she was professional and accomplished my cleaning quickly. She made recommendations and addressed issues such as me needing to focus on my back teeth more. (Always have to be reminded). And then she walked me out and was gracious about letting me know that I could make another appt for months or I could call back. I chose to make a call later to get in. My overall impression is they may have made some changes in how they approach their patients on admit and execution of their services. It was end of day and I was surprised that they didn't seem exhausted. A few other people came in after me and it seemed they were treated with the same respect. I hope this continues for their patients going forward.

AWFUL. WARNING. DO NOT GO HERE. I had a 4:30 PM appointment…read morethat I thought was for a cleaning. No one told me it was only for an exam and X-rays, and that I'd have to schedule another appointment for the actual cleaning because I was a new patient. I was told the dentist would be in within 5-10 minutes, but he didn't come in until 5:30 PM. When I told him I was upset about wasting my time, and I just needed a cleaning. he just said he was sorry and there was nothing they could do. I should have listened to the other reviews warning people not to go here. Poor communication and a complete waste of time.