I came to town with a worsening eye infection that I got visiting a fancy spa a week before I flew…read moreout. My friend credits Dr. Joseph Garber with saving her vision when she came back from vacation with a detatched retina, so she called to see if I could get in for an emergency appointment. Thank God they got me in within a few hours, to see Dr. Gina Rogers. When I arrived, reception was warm, & I was called back to a room quickly. Nora numbed my affected eye to gently measure my eye pressure, gave me a vision test, and then documented my detailed optical history, symptoms, and pharmacy to call in prescriptions. Dr. Rogers came in shortly after. She was warm & compassionate as she thoroughly looked in both eyes. She prescribed me 3 different things, to be thorough. By the next day, I was feeling much better. I am so grateful to the very warm team who got me in so quickly! I am so grateful to Dr. Rogers for letting me squeeze into her schedule when I was so miserable. My friend has recommended this practice to others for years. After my emergency visit, I saw why. I highly recommend too!

I've only had one visit, but the experience was terrific. The staff and doc with whom I interacted…read morewere professional, friendly, and thorough. It was refreshing compared to the all-too-often assembly line environment at some of the big hospital systems, and it gave me a lot of confidence in their ability to serve me well with my eye procedure.

Had Shingles. Saved my right eye…read more So there's that! Ha! Nice going "Colby!" He is a devilishly handsome doctor w/ a gentle bedside manner. His father (still alive) must be thankful.

One of the physicians at Kraft Institute solved a long term and regularly irritatingly problem for…read moreme. My eyes itched as I woke up, in the afternoon, at field work at nature center, at night - almost all darn day. Other physicians and PAs have suggested allergy medications, ointments and ocular specialists. Failing to find such a physician in my own service, I chose a specialist based on Yelp and Google reviews. He noted an irritation on the edge of the eyelid and suggested cleaning with baby shampoo followed by warm compresses as necessary. Son-of-a-gun, it worked!!!!!

I have not been to an eye doctor in over a decade. I knew it was time to make a visit and wasn't…read moresure exactly what to expect. First I would like to say not only is Dr Graham amazing, but his entire staff is so professional and helpful. I would call this visit one of the best experiences I have ever had at any doctor. If you are in need of a primary care eye specialist, this is the place for you!

Great doctor and great staff. The office is pretty basic, but the care is top-notch. They even got…read moreme in the same day for an appointment. Dr. Graham is very patient and knowledgeable, I highly recommend.

Dr. Basti did an excellent job of removing a very difficult, large cataract I had. After the…read moresurgery, my vision was amazing! I could see colors and images with fantastic clarity! Dr. Basti is very thorough, very detailed and is an excellent communicator. Thank you for your help and expertise, Dr. Basti. Your knowledge and skills are greatly appreciated. Sandy (Sanford) Fries

My experience with Dr. Surendra Basti was extremely disappointing. I found his communication to be…read morerude, dismissive, and unprofessional, and I felt as though he was talking down to me rather than treating me respectfully as a patient. During the visit, Dr. Basti explained the procedure he recommended. I then asked whether he could explain it to my friend, who had accompanied me and was waiting in the waiting area. He replied, "I don't like repeating myself twice." His nurse brought my friend into the examination room. When she arrived, Dr. Basti again stated that he had already explained everything to me and that he did not like repeating himself. I found this interaction unnecessarily disrespectful. I should have been able to ask for the information to be repeated for someone supporting me without feeling dismissed or uncomfortable. Clear, respectful communication is an essential part of patient care.

Dr. Yang is my eye doctor and has been for the past say five years, monitoring for possible…read moreglaucoma and retina problems. He is very kind and considerate and takes his time to explain and answer questions. The staff are all nice there too. Right across the street from main hospital on the 15th floor at Arkus building.

Cataract removal I had an excellent experience with Dr…read more Yang. He took me on time, and explained my options. I decided to wait a year to have the surgery and came back and had the cataracts removed. He was very proficient and he did one eye at a time. I had several visits after that so he could check my eye. Then I went back and had my other eye done and that, too, was easy and painless. The difference in my eyesight was remarkable! My distant eyesight was very improved and colors looked so beautiful and sharp! After my initial hesitation, all went as planned and I'm happy I did it! Dr. Yang was very skilled, patient and kind!

Barely a-ok. BARELY. I saw Dr. Doren because I thought I had some sort of infection in my eye. I…read morehad gone to Physicians immediate care a day earlier and they had misdiagnosed my issue as allergies. The doctor was very nice, and seemed very capable. He diagnosed two different issues and wrote me a scrip, then booked for me to come back a few days later to see how well my eye responded to the medication. I had to do a full round of antibiotics and put cream on my eyeball. I am now healed from that issue, so that part is A-ok. My issue with this office has more to do with their "office policies". First of all, I was annoyed that the Dr. kept trying to get me to come back over and over for expensive office visits to confirm that the treatment was working. If I hadn't said no for the 3rd visit I would still be paying for office visits to this day as my insurance doesn't cover office visits completely. I had already paid a couple hundred bucks to get my eye fixed with insurance if that tells you anything. What prompted me to write this review was the way they handled the next issue. I received a bill from the place where I was misdiagnosed (never saw a doctor, just an arrogant nurse guy who barely looked at me). The bill was inflated and that pissed me off so I called them to see if they could make an adjustment for the misdiagnosis and bad service I got since they were billing me a few hundred bucks too. They said they would need a fax from Dr. Doren's office stating what the actual diagnosis and treatment was so they could proceed. I called Dr. Doren's and asked them to send this info and she agreed. A few days later I get a call from Physican's Immediate care about the info they received. Seems Dr. Doren's office just sent a scribble from a prescription pad with the prescription on it. Frankly, I think this should be enough, but that is for another review, but they said they needed my records which should include the findings, including the diagnosis and the treatment prescribed. I called Dr. Doren's office back to ask that she do this and she sighed heavily for being put out apparently and said she would "have to speak to Dr. Doren" about this and that there would be a $15 charge to release my records because this takes "extra time". Jesus H. I said, well then can I just have my own records then since I've paid for this already? and she said, No, it's still $15 to get my own records released. I have a file of all of my medical records, blood work results, etc etc and have never had to pay one red cent for them. I do not understand what is the big deal of helping one of your patients resolve this issue. Instead they see it as an opportunity to nickel and dime me to death. I'll seriously have to reconsider whether or not I will return to this Doctor again because of how unhelpful they have been with this situation. It's a small office, no nurse, just the person at the front and the doctor and they are conducting business like it's a giant bureaucratic establishment. I am very disappointed. This is why I deducted 2 stars, for adding more expense and bureaucracy to an already annoying situation. Thanks Guys.

Dr. was fine, but the red head at the desk had real attitude…read more The four stars are for the Dr. & not the staff. Don't think I would return if I had to deal with her.

Dr. Saran saved my eyesight. She operated on my cataracts and glaucoma with tremendous results. Dr…read more Saran and her staff made the whole process seamless. Her and her staff were very kind and professional. But to tell the truth if she was rude and unkind I'd still give her five stars because my vision has improved so much. You won't find a more competent eye surgeon.

Avoid this place!…read more Dr. Veena is not professional. He did the eye examination for me twice, cuz the first one is not accurate. He even got the prescription of my left and right eye reversed for the first time. The front desk staff is not friendly at all and she doesn't have much patient. Please please avoid this place.

Terrific eye doctor experience! Dr. Bak is wonderful and very knowledgeable, patient and helpful;…read moreand will always spend the extra time to teach and explain. It's been a pleasure to be a patient there and both my wife and I would highly recommend Eye Level Vision Health/Optometrist Clinic, and two thumbs up for Dr. Magdalena Bak!

I just moved to Chicago and needed a new eye doctor in the area to get glasses. I was recommended…read moreto go to Eye Level Inc. This turned out to be a mistake. The exam was good but getting the glasses made properly with Mr Mario was not. I wanted sunglasses for light sensitivity and my insurance always covers them. Unfortunately they made the sunglasses with reader lenses...not what I wanted. I sent them back and asked for no prescription just sunglasses. When they finally came back they were for distance. So now I have sunglasses that I cant see with and I had to pay out of pocket for. They were inconsistent telling me the glasses were ready and then not ready and then requiring an appointment just to pick them up. Overall they were rude and not at all helpful. The worst part is that I have ended up with glasses that are completely useless.