I trust this place of business for my care and my families care …read more I go for ophthalmology retina specialist My sister would not be alive she had pulmonary embolism and DVT She goes to May doctors at the NW campus . I just went to an orthopaedics doctor and so far satisfied My daughter donated a kidney to a friend also The offices are small but comfortable . You may bring a support person with you. I go to the offices in Streaterville location at the main campus Some doctors have office locations at more than on place . If you have PPO it is fairly easy to get an office appointment

I would avoid the Dept. Of Ophthalmology at Northwestern University at all cost. I called the…read morescheduler for a pre-op appointment 6 times over more than 2 weeks with no response; the Ophthalmology Dept. 4 times who promised to have the scheduler call me, but again with no response; and the office of patient relations 2 times with no call back. I spent hours on my first appointment and now will start over with another provider. I've never felt so helpless and encountered such negligence. Don't fall into the same trap. I would give '0' rating if that was possible.

Staff are generally very impersonal. One male technician who screens your eyes prior to doctor's…read morevisit is very rude! Dr. Ruederman is very unfriendly and just rushes everything and doesn't give you a chance to talk or ask questions!

Bad service when you arrive. Not one welcome, hello, be right with you NOTHING…read more Great service once you're in with the staff. The doctors are very nice.

Dr. Yang is my eye doctor and has been for the past say five years, monitoring for possible…read moreglaucoma and retina problems. He is very kind and considerate and takes his time to explain and answer questions. The staff are all nice there too. Right across the street from main hospital on the 15th floor at Arkus building.

Cataract removal I had an excellent experience with Dr…read more Yang. He took me on time, and explained my options. I decided to wait a year to have the surgery and came back and had the cataracts removed. He was very proficient and he did one eye at a time. I had several visits after that so he could check my eye. Then I went back and had my other eye done and that, too, was easy and painless. The difference in my eyesight was remarkable! My distant eyesight was very improved and colors looked so beautiful and sharp! After my initial hesitation, all went as planned and I'm happy I did it! Dr. Yang was very skilled, patient and kind!

Had Shingles. Saved my right eye…read more So there's that! Ha! Nice going "Colby!" He is a devilishly handsome doctor w/ a gentle bedside manner. His father (still alive) must be thankful.

One of the physicians at Kraft Institute solved a long term and regularly irritatingly problem for…read moreme. My eyes itched as I woke up, in the afternoon, at field work at nature center, at night - almost all darn day. Other physicians and PAs have suggested allergy medications, ointments and ocular specialists. Failing to find such a physician in my own service, I chose a specialist based on Yelp and Google reviews. He noted an irritation on the edge of the eyelid and suggested cleaning with baby shampoo followed by warm compresses as necessary. Son-of-a-gun, it worked!!!!!

I had the most unfortunate experience here that I've ever had at a Doctor's office... and I didn't…read moreeven get to see the doctor. I was referred here by my PCP, called to make my appointment almost a month prior to my appointment date. I arrived early for my 1:30pm appointment and was able to complete my new patient paper work before my scheduled appointment time. After waiting 75 minutes(so now it's 2:45pm), I asked the very nice lady at the front desk if she knew how much longer it might be. she apologized and checked... she then says there were still 5 patients ahead of me, back in waiting rooms, waiting to be seen by the doctor. Another patient who had been waiting an hour voiced her concerns as well and a gentleman from the doctor's office poked his head out from a back area and almost sarcastically said "well, we only have one doctor" as if it was our fault for having the audacity to schedule an appointment that they accepted. I understand sometimes things happen outside of your control, but whoever is managing the scheduling here needs a reality check. This was the most disrespectful waste of people's time I've ever experienced during a scheduled appointment.

Went to office yesterday and waited over an hour. I was not the only one some people had been there…read morefor an hour and a half. The office was packed with patients. when I asked about the backlog, I was told there was only one doctor available. I questioned the efficacy of scheduling so many patients on a day when they had obviously overbooked. I was met with arrogance and disdain . Basically, I was told like it or get out by the office manager. I did leave and now I'm forced to find another retina specialist as I won't be going back to that office

Gave me the wrong prescription. I ordered a better version and notified them in the new appointment…read morebecause they said my current glasses didn't need to be changed. The optometrist in response attempted to rescind the prescription for the test they had just given me. I still don't have the correct prescription. Also they ignored my concerns about my eyes so I guess I'll see a different optometrist anyway.

Waited 1 hr 20 minutes past my appointment time .... Terrible scheduling / dismal setting…read more Front desk could care less about wait time .....

To begin with , it's been a very long time since I stepped foot into a Doctors office and we…read moregreeted with kindness and great attitudes. Taking my 85 year old mom to several appointments by far this experience was the most pleasant of them all!!!! From the front reception staff all the way to the Vision Care Specialist I felt that my mom's needs were met beyond what I would have ever expected. To the entire staff and Doctors, Thank You, for your professionalism and your kindness.....

Dropped off my mom for a routine checkup. It seems clean and tidy. They offered to schedule next…read moreyear's appointment, my mom isn't sure she'll be here, and declined.

Barely a-ok. BARELY. I saw Dr. Doren because I thought I had some sort of infection in my eye. I…read morehad gone to Physicians immediate care a day earlier and they had misdiagnosed my issue as allergies. The doctor was very nice, and seemed very capable. He diagnosed two different issues and wrote me a scrip, then booked for me to come back a few days later to see how well my eye responded to the medication. I had to do a full round of antibiotics and put cream on my eyeball. I am now healed from that issue, so that part is A-ok. My issue with this office has more to do with their "office policies". First of all, I was annoyed that the Dr. kept trying to get me to come back over and over for expensive office visits to confirm that the treatment was working. If I hadn't said no for the 3rd visit I would still be paying for office visits to this day as my insurance doesn't cover office visits completely. I had already paid a couple hundred bucks to get my eye fixed with insurance if that tells you anything. What prompted me to write this review was the way they handled the next issue. I received a bill from the place where I was misdiagnosed (never saw a doctor, just an arrogant nurse guy who barely looked at me). The bill was inflated and that pissed me off so I called them to see if they could make an adjustment for the misdiagnosis and bad service I got since they were billing me a few hundred bucks too. They said they would need a fax from Dr. Doren's office stating what the actual diagnosis and treatment was so they could proceed. I called Dr. Doren's and asked them to send this info and she agreed. A few days later I get a call from Physican's Immediate care about the info they received. Seems Dr. Doren's office just sent a scribble from a prescription pad with the prescription on it. Frankly, I think this should be enough, but that is for another review, but they said they needed my records which should include the findings, including the diagnosis and the treatment prescribed. I called Dr. Doren's office back to ask that she do this and she sighed heavily for being put out apparently and said she would "have to speak to Dr. Doren" about this and that there would be a $15 charge to release my records because this takes "extra time". Jesus H. I said, well then can I just have my own records then since I've paid for this already? and she said, No, it's still $15 to get my own records released. I have a file of all of my medical records, blood work results, etc etc and have never had to pay one red cent for them. I do not understand what is the big deal of helping one of your patients resolve this issue. Instead they see it as an opportunity to nickel and dime me to death. I'll seriously have to reconsider whether or not I will return to this Doctor again because of how unhelpful they have been with this situation. It's a small office, no nurse, just the person at the front and the doctor and they are conducting business like it's a giant bureaucratic establishment. I am very disappointed. This is why I deducted 2 stars, for adding more expense and bureaucracy to an already annoying situation. Thanks Guys.

Dr. was fine, but the red head at the desk had real attitude…read more The four stars are for the Dr. & not the staff. Don't think I would return if I had to deal with her.