They hire these young people and give them titles. And, they "ACT" are Entitle! I have been with…read morebank for over 40yrs. There is language barrier in this BANK!

New manager Matthew Russo is so unprofessional. Customer for 20+ years and shut down my accounts…read morebecause I refused to share my tax returns when I don't have any mortgages there. Don't do business here you'll get screwed.

This is by far the worse bank I have ever had in my life. It's like they bugged my car. They…read morefigured out I'm going on vacation and blocked me access to my online account. My check I deposited. Said it was approved. I'm about to go on a flight to Vegas based off of "it should clear Friday". Do me a favor. If you have Santander. Switch now. If I had an option it was get 0 stars. Third world country bank. Makes me sick.

This credit union is awesome. We have participated since 1985. We travel a lot and have never had…read morea problem with our finances and access to our funds. I have called them many times over the years to resolve all kinds of little issues and always was given professional, personal and speedy service. I would recommend them to everyone. They beat the big Banks by a mile for personal service..

Great credit union to do business at and they have great friendly customer service. Thanks for the…read moregreat service

They tell you one thing one day, then change it the next. Use someone else that actually cares…read moreabout what they do.

Granit State Credit Union charges $37.50 to make a withdrawal at an ATM other than their own. That…read moreis highway Robbery as far as I am concerned. They are closed Saturdays and close at 5pm M-F which makes it harder to get to their bank. Shame on them We used the same institution to withdraw from our other bank and were charged $4.99 which our bank refunded using our debit card from their bank, we used GSCU debit card and were charged $37.50 So GSCU does charge I dont see any refund of that amount from GSCU

My husband is on life support and fell and broke his hip and arm. He was not able to come home from…read morerehab unless he had a wheelchair ramp and roll in shower stall. The cost of both was beyond our budget. Methuen Co-Operative bank per President Robert Armano has a program that helped us greatly. Ron Marsan who is a contractor donated his time and built the ramp and Methuen Co-Operative Bank donated the materials. Without their generosity, my husband would not have been able to come home and if he did, would have been house bound. We are truly grateful to Methuen Co-Operative Bank, Robert Armano, President and Ron Marsan & Son Contracting. I am so glad we have them in our community. Thomas & Diane Bell, Methuen, MA

The staff have always been great…read more My main complaint is the recent change in hours of operation. Why does the bank close at 5pm now! Most people get out of work at 5pm! I'm seriously considering leaving Methuen co-op because of this. It shouldn't have to be a hassle to go to the bank, right in the middle of the day.

Seems like we are always looking for that small-town, traditional banking feel, and I'm not sure…read morethat it gets any better than Pentucket Bank. We've always experienced excellent customer service and we've been 100% satisfied with our banking.

Worst app ever. 2 months in a row my bills were late. Late fee on 2 credit cards and late fees on…read moremy bills. They have a send and delivery date which I was told it will be fixed with the update but nope month 2 same thing. It's a new way now and it's horrible. Seems like they are going backwards instead of foward.

Left a conglomerate bank and came here. World of difference!…read more The service here is amazing. When we purchased a home I felt like the loan officer we worked with (who got promoted to VP) really took the time to know us. She really cared, went the extra mile and deserved that promotion. Some of the systems seem a little dated compared to other banks, but I'll give them time to catch up because the service is so good.

Great place to bank- been a customer for many years. Great people who serve their customers well.read more

I've been a customer at The Savings Bank in downtown Andover, MA for over 4 years. From the first…read moreday I entered that establishment, I've never been treated less than a VIP. I love how they eagle watch my checking account, always on the alert for suspicious activity and immediately notifying me when there is such activity. I've used all types of financial institutions during my life time, I've never had such a comforting sense of individualized and personal customer care from any bank I've ever used. The staff at this bank just knows how to make you feel like you're part of their family. Always offering great advice on handling your personal finances and expediently delivering on everything they commit to. It's a small, privately run establishment but, like they say, big things do come in small packages. And here's a true testament to that: Just 9 days ago, I lost my pride and joy pup, Riley, to a hit and run driver. We had just gotten back from a 1/2 day in the woods playing all kinds of fun doggy games. In an instant he was taken from me. Since Riley was 9 weeks old, he use to go to The Savings Bank with me whenever I was making bank deposits. He just loved everyone there because they were all over him, spoiling him with tasty treats and lots of praises. When they all heard about Riley's demise, each and every one of them stopped what they were doing and came to me to console me with heartfelt sympathy and genuine empathy only found in the deepest of kind souls. Exactly 8 days later, I received the most beautiful sympathy card signed by the entire staff at TSB. I was in tears over how sincere this thoughtful sentiment was. I must mention the main people who make this operation the best bank in town. Starting from the top, Maria, the branch manager, who has professionally and watchfully guided me out of potentially financial devastation. She's real, she's honest, and she's down to earth. Love her! Then there's Elizabeth, the Accounts manager. The same as Maria, sincere, sweet, and genuinely concerned about the welfare and security of your account(s). I recently had the privilege of running into Elizabeth and her awesome beau at a restaurant. We all sat together and enjoyed great memories of Riley and shared many wonderful personal stories. A great bonding experience! There's a gentleman there named Matt B. This guy can light up a stadium with his warm, genuine personality. Matt is never anything but right-on with his professionalism, compliments, impeccable manners, and jovial disposition. He runs deep and, for a young guy in his early 20's, exhibits great promise for a very bright future. The teller, Despenza (hope I spelled that right!), is yet another teller who is spot on with superb customer service. Sweet, loving, and down-to-earth, just like they all are. All the other employees there always smile at me and wave from a distance. That's just how they all run, and it's awesomely warming to go there on a weekly basis. Not being a big corporate bank has a lot of merit. You might give up a few perks the big banks offer but, in return, you get the best attention to your financial needs on a very personal level, they never treat you like just a number , they work with you, not against you, and, the most important, they're always watching your back, and you can't help but notice the pride they take in doing so. I can't say enough good about them. I just hope I don't lose a one of them to another financial institution because they're so darn good at what they do. Love you guys!!!

I'm So Happy That I'm A Client of this Wonderful Bank!! I'm A Client of the Methuen, Massachusetts…read moreBranch on Burnham Rd.,...and Whether I Go In To Make A Transaction, Go Into the (Easy to Use) App, or Call With A Question or Concern, I Always Feel Like I'm Their Only Client!! I'm NOT A Rich Person, and Like Many People, Live Pay-Check to Pay-Check, But Everyone, From Assoc. Branch Manager-Nancy LaMonica, to the Tellers, ALWAYS Trea

Larry is a great guy! Helped me a lot with my issues regarding being overcharged from another…read morecompany! Very respectful, understanding and helpful. Give this guy a raise !

I was a loyal customer for 15 years, including direct deposit, mortgage, refinancing, etc. In 2025,…read morethey paid a monthly automatic charge I had set up twice, and admitted to it being their mistake. They refused to make it right, and told me it was up to me to go after the funds ($2700) myself. Unbelievable. AVOID THIS CREDIT UNION!