Excellent service and communication. Friendly and knowledgeable about our 2007 Tahoe!read more

Great communication and even better service! A trustworthy shop that will tell you like it is and…read morehelp you decide on the best course of action. No upsells or other silliness.

Came here on a friend's referral for tires, balancing, and an alignment on my Audi. Walked away…read morewith a shop I trust. Heather (the owner) is sharp, clear, and zero-pressure. She took the time to explain everything in a way that felt genuinely helpful. While the car was on the lift, her team flagged brake wear and showed me photos of the actual wear points. They explained when I'd get a dash alert and what to expect from there. Here's what really got me: I had just been to the Audi dealership two weeks earlier for my 40K service. Not a word about the brakes. Reflex caught it, documented it, and walked me through it without me even asking. That's the kind of shop you keep coming back to.

Would recommend most folks here, especially if you're serious on maintaining your vehicles for…read moreyears and high mileage. The Reflex team has been great to work with over the years. They not only provide great service, but great education on how to properly maintain your car in a 4 season environment like NH. The service has improved over the years to include a free loaner car for extended service needs, detailed reports to review work being done, a proper alignment tool for Quattro/AWD systems, and have used their Pre-Purchase Inspection service to boost confidence before making that big purchase.

Dropped off another dirtbike seat and cover for him to install pretty much unannounced. Bill was…read moreable to install it in short order. Good communication, quality work, reasonable rates always an easy pleasant transaction.

I called Bill and told him about a couch that we had which had a ripped seam on one of the seats…read more He came right over and fixed it on the spot! You can't even notice it was ever ripped. We tried ourselves a few times before that, with no luck. He did a great job at a very fair price! I would recommend his services to anyone.

Bought a 96 Jeep and couldn't find a spare tire for it anywhere for a price that made sense, on a…read morehunch I drove out to their yard and within 20 minutes I had my tire, jack and tools for less than I would have had to pay for just the tire and wheel at any other place. VERY VET FRIENDLY Staff was knowledge and courteous and made me feel right at home. I believe is was Anthony or Arthur that helped me out, not so good on names anymore but I do remember good service, and because of your outstanding treatment you can bet you will have my service again in the future.

The staff are knowledgeable, helpful & down to earth. Prices are always fair & reasonable. I…read morehave been going to Allied for major repairs & highly recommending them to family & friends about 20 yrs now. If you need any used parts or an engine, this is the place for you! They are definitely worth the trip out to good 'ol Weare!

This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."