Switched over to SCU from another credit union a few years ago and it's been a great experience…read morefrom day one. I have virtually all my accounts with them and found them to be very competitive for loans, etc. The branch I go to has excellent customer service.

I have been with Service Credit Union for years and have never had a problem. Staff is always…read morewilling to help and service is quick. I would recommend!

Granit State Credit Union charges $37.50 to make a withdrawal at an ATM other than their own. That…read moreis highway Robbery as far as I am concerned. They are closed Saturdays and close at 5pm M-F which makes it harder to get to their bank. Shame on them We used the same institution to withdraw from our other bank and were charged $4.99 which our bank refunded using our debit card from their bank, we used GSCU debit card and were charged $37.50 So GSCU does charge I dont see any refund of that amount from GSCU

We have been working with this branch for nearly 8 years now when we financed a car and have had…read morenothing but wonderful experiences. Recently we got ourselves in a hard situation and the branch manager, Mrs. Cook, bent over backwards to help us. This bank/branch is what banking used to be, part of the community and caring of its members. They have that personal consideration for every persons situation and do their best to help. I cannot recommend them enough!

Stopped in recently to look at a couple of vehicles on their lot, right in front of the window…read morewhere the two salesmen were sitting. No one made contact. Went inside where still no one came out but one was talking about his need to defecate but not nearly in such polite terms. No greeting no introduction and simply a did you need something. When I said I'd like to know more about vehicles they said what do you want to know? It's a car dealership, there are no prices, sell me your car using your sales skills. When I said I was no longer interested the other kid said fine, muttered something under his breath and told me to f--- myself. Pretty sure that's not how you do business.

Negative 1 trillion stars! DO NOT BUY HERE EVER! You will get a junk car and moronic service…read more Girlfriend bought a car. Tail light was out brought it back to fix. Inner wheel well clips were off so they fell and rubbed on tires. Called to get inspection appointment done because they say they'll inspect cars. They can't get her in and the dashboard is lit up like a Christmas tree with so many lights. They send her to another place for the inspection and it fails with a laundry list of issues and deemed unsafe and fire hazard. They won't fix it and say she's trying warranty fraud when in reality the car is a mess and they're to lazy and scummy to fix it. Absolute trash. Scum of the earth. Miserable lovers! Multiple people have had the issue and it needs to be shut down and turned into a homeless shelter something manchester needs more than these lowlife scumbags.

Found this Rav4 online and worked with Robert Hering to purchase. On the phone I assured him I…read moredidn't want a car with any defects and had him check the vehicle out for any and he assured me the vehicle was perfect. I live in Dover, NH and had to pay someone to drive me an hour to get there. When I get there it is dark, dreary, and wet so I did not notice these on the vehicle. The vehicle had been on their lot for 55 days so they obviously had to know the condition the vehicle was in and had been aware of these scratches. When I finally got the vehicle into decent light I noticed them ans of course was very displeased. Spoke to management and they did give the me the option to return the vehicle which is fine but when you already got rid of your other car to get this one, drove it back, registered it, and would have pay for another ride to go through the head ache of returning it, you really hope there is another option. They got back to me and are splitting the cost of fixing the scratches which I feel satisfied with.

Refusal of Warranty Service…read more I purchased a 2024 Mazda CX-90 PHEV from Werner Mazda in April 2024. Since purchase, the vehicle has experienced multiple defects requiring service. These defects and conditions have substantially impaired its use, value, and safety, including but not limited to: EV battery failure requiring towing and replacement within the first six months of ownership Repeated and prolonged failure of the MyMazda app climate control system following service Cooling system defects requiring radiator replacement Premature tire replacement at approximately 17,000 miles Ongoing loud noise and vibration when turning left Fuel or exhaust odor inside the cabin upon startup In October 2024, the vehicle failed to start and required towing. The EV battery was replaced. Following an oil change on December 27, 2024, the climate control feature in the MyMazda app stopped functioning. Despite multiple attempts to resolve the issue through the dealership, the problem remained unresolved until January 23, 2025, after Mazda Corporate confirmed an IT solution and the vehicle software was updated. On October 25, 2025, I brought the vehicle in for a windshield washer warning light, squealing brakes, and a recall. During that visit, Werner Mazda stated the radiator was cracked and required replacement. I was also told that all four tires needed replacement at approximately 17,000 miles. Although the tires were replaced at no cost, I was told I would need to pay a $129 alignment fee, which I declined. After this service, the vehicle developed a loud noise and vibration when turning left. On November 17, 2025, the vehicle was test-driven by the Service Manager, Dylan Gallagher, who stated that he did not have an explanation for the issue. Prior to that visit, I already had a scheduled appointment for November 24, 2025, for an oil change and to verify the recall, which was still showing as open on my account. During that visit, the oil change was completed, the recall was cleared, and a technician video was provided stating the vehicle was in excellent condition. Due to worsening noise, vibration, and a new fuel odor upon startup, I contacted Mazda Customer Service on December 26, 2025 and customer service rep, Starler scheduled a service appointment for January 2, 2026. Werner Mazda accepted the appointment and Dylan told Starler a loaner vehicle would be issued. At approximately 2:15 p.m. that day, I received a call from Dylan Gallagher informing me that the dealership would not be servicing my vehicle. When I asked why, I was told it was because I did not complete a survey after my prior visit and that, if I had, it likely would have been negative. I asked to speak with his boss and was denied. I was told I come come pick up my vehicle. When I returned to the dealership, I was handed my keys by Dylan and told that I could leave. No written explanation or repair documentation was provided. I was informed by Dylan that he had spoken with Eric and they agreed the vehicle would not be serviced. The vehicle remains under manufacturer warranty. Refusing to inspect or service a vehicle after accepting an appointment and issuing a loaner raises serious concerns under New Hampshire consumer protection and warranty laws. This refusal may be considered evidence of noncompliance with the manufacturer's warranty obligations. I have notified Mazda Corporate and filed a complaint with the New Hampshire Attorney General's Consumer Protection Bureau.

I used this bank for a personal line of credit. When I went to pay off the loan they took 4 days to…read moreprocess the payment. In that time they hit me with $7 more of interest therefore requiring THAT to be covered also now. So they hit you with extra interest until they decide to process the payment. When inquiring about it I was told that's standard operating procedure. I tried to pay off the $7 but they wanted $9 more to take payment over the phone. Don't use these guys. They're a scam

We have been Service Credit Union members for over 10yrs ( The Derry, NH branch, inside Walmart ) I…read morenever expected to post a review for my Credit Union/Bank but, after our experience today, I had to. 1st, we do 90% of our banking on line including direct deposit etc. So, we rarely have a need to physically go into the branch. But, today we stoped into see about a personal loan. We were helped by Matt. Banking/loan application is far from one of my favorite things to do. But, Matt made the process a pleasure. He was extremely pleasant, professional, knowledgeable and proficient. He clearly explained the process, info and numbers. Matt and Service Credit Union deserve the shout out! It dawned on me that after 10+ years as members, we have always had great service from them. In person, on line or over the phone. You can't beat their low fees either!

Instead of doing an a c h transfer , they have been forcing me for years to do wire transfers to my…read moreown accounts to move money. Today i am taking legal action against them and I contacted the NCUA. If you guys wanna bank, that's literally going to nickel.And dime, you every chance they get.This is the bank for you, if you're looking for somebody who wants to rob you of your own money.This is the bank for you.

The Place is great. I got a rate that was really low, way…read morelower than my Regular Bank. And if you open a savings account I think they give you a even Better rate for a Loan. I don't know what the loan is, but I know they gave me the best rate l've ever gotten for a Loan. I think it may have been around 4 or 5 Percent. Very Friendly and Caring Employees here. And it's a Great location too.

After a little snafu by SCU after opening an account, they fixed the issue they created and i…read moreenjoy them overall.

Credit unions are member owned and generally more understanding than banks. The old Granite State…read moreCU I once belonged to was incredible. This one runs like a big bank. Not willing to give anyone a break or a chance yet they'll gladly take overdraft fees from your account, even if you make regular deposits and even when a deposit is pending. Coldest bank I have ever dealt with.

They are being sued, so watch out for abusive practices like selling cars with unresolved issues…read moreand refusing to deal with them in an appropriate way.

I wish I could give more stars! Bill was amazing answered all of my questions even the many dumb…read moreones. Very nice & super patient, not pushy or aggressive. Test drove a couple SUV. Finally settled on a beautiful silver Nissan rogue. They put new rotors in for me. Did the inspection sticker. We opted for an additional warranty. Got us financing through st Mary's credit Union which everyone is saying is the place for best rates. I highly recommend!

Terrible service. Drawdown request has taken 6 months and it's because their underwriting…read moredepartment is "backed up". Terrible company, terrible service. Terrible reviews. Should have known better .

It's almost impossible to get a drawdown, sometimes taking months. When you call for an estimate…read moreyou are merely told they are backlogged.