Rude owner. Made an appointment but she also had another client in at the same time with no one…read moreelse on the staff to help. I was sitting in the chair, given one topper to try, and then she left me for 10 minutes. Happened again but left me for 15 minutes. She brought me toppers that did not meet my request for what I want. Plus, she's just taking toppers out of a box that she's is planning to sell to me. Who knows who else has tried that topper on? The place did not strike me as sanitary and definitely not helpful. When I got up and left, she ran after me (leaving the other client finally) and said I owed a $50 consultation fee. I told her if I had received a consultation I would pay it, but I did not get one. I left.

I took my wife here after she started losing her hair from chemo. Brandi was very professional,…read morevery helpful and very patient. We showed her a picture of my wife before she started losing hair and Brandi had two wigs which were almost identical to my wifes hair and style. Since half of my wife's hair had already fallen out, she gave my wife a complimentary hair cut. Brandi also gave us all the information we needed for the wig maintenance and cautions we needed to be aware of. You won't find another wig store of this caliber in Jacksonville or Orange Park. Thank you Brandi.

There's a few times in life when I decide to transform my entire look and I am extremely grateful…read morethat Jimmy at Slay Studios was able to make my vision come true. Not only was his sew-in tight but his styling technique had me in complete awe. I'm normally the ADHD client who touches her hair every 2 seconds but this gentlemen was in full control. It was like hair extravaganza, with every braid and every sew, he creates another master piece. He is my hair guru

Definitely your go to for luxury quality human hair wigs. The owner CoCo has phenomenal customer…read moreservice and really cares about her clients. Highly Recommend!

Best hair I have ever had. No shedding or tangling and it lasts!! I am currently still wearing 9…read moremonth old hair and I am very hard on it yet it is still in super condition. Never bunches up. I love the three length bundles that makes it easy and affordable to create layers. The shopping experience is also pleasurable and stylish and much better than walking around having people suspiciously follow you around the store, and not being able to open packages to feel hair. Online ordering is also available although I have never used it. Will certainly purchase from here again.

Pros: I love I heart Hair, their hair doesn't shred and no tangles, I have no problem at all so for…read moreI've been purchasing the hair for over three years. GREAT QUALILTY hair for the price, the receptionist are nice too. I recommend buying their hair Con: Very Strict Payment Method Policy 1.My Boyfriend gave me his debit card to purchase the hair. They stated, "we need to see his ID". I went to the car and he gave me his license. I went back to the store and showed them his license. They asked, "Is he not coming in"? They DEMANDED they must physically see him!! .They made it seem as if I just ROBBED somebody or I'm a CRIMINAL. He came in the store, but he was we a little irritated because he is an ELDER and has bad foot and you have to walk up stairs. This is reason he didn't want to come in the store. We both have been buying hair from them for over 3 years. HE STATED, HE DOESN"T WANT ME TO GO BACK!!!THEY SHOULD KNOW WHO THEIR LOYAL CUSTOMERS are it's been over three years. 2. When buying online purchases over 500 dollars they want you to send a copy of your license to them over an email. Why would I send you my I.D over an email, that's sound a little risky for an online payment. I might as well seen you my Social Security Number too. Again I feel like I'm being treated like a CRIMINAL

Amazing customer service!! Helped me figure out exactly what bleach to get based on my hair type…read moreand she had a lot of experience on doing hair. Would definitely come back.

I was greeted as soon as I walked in which was a plus Coming in from out of state to look around…read moreand I saw free tress passion twists which can't be found everywhere. An Asian lady asked if I needed help and later this black lady asked if I needed help but I was ok although I did ask her a question. Didn't realize she'd follow me around the store in two other places. I take a star off for this because I already had things in my basket so I had no intention to steal. I look a lot younger than I am and that's not always a blessing because I'm sure she thought I was a young buck. Nice wig selection and accessories but I have to take a star away for the obvious policing.

Friendly experience. Helpful staff. Lots of parking space. I was in and out in a few minutes.read more

My friend is loosing some of her hair, so I suggested for us to go look at a couple of wigs. We…read morefound a real cute one, a short style and she was sold. The young lady that help us was very professional and helpful to us. She made our shopping easy. It was all about Susan tonight. I can't wait to go back myself and check out a few wigs myself, just out of curiosity(just like the cat)! I did buy three hair pins to hold my bun in place and I bought a hair coloring kit(long overdue). It was about $5.00 less than CVS OR Walgreens(where I usually buy my kits). I really liked the place a lot. I will go back and I will recommend this place to people.

Good morning, I have been an avid shopper and loyal customer…read more of coco beauty for more than 10 years. I now live in the Saint Johns area and still drive into jacksonville just to shop there for my human braiding hair... the associates are mostly pleasent and helpful and the owners (although stoic presenting) have always been cordial. On average I've spent almost 300$ everytime. We ladies know quality human hair is expensive and depending on the lengths. For the styles I want to achieve it's anywhere from 50$-80$ per pack! I get 3 EVERYTIME and sometimes 4 if I want to mix in a color. On top of that there are the little odds and ends that get picked up just because. Yes, I know, impulse buying... anywho. Wed 25 Jun I went there with my husand and our two girls, and like always I looked around for the human hair aisle while they puttered about. I got 3 packs of human hair... 16"Zury 1B $49.99 18" Zury 1B $59.99 and 24" Kemi $79.99. The hubs got the girls a few things and the afew more things at the counter. Nothing in me has ever lead me to believe that the hair lengths were not what was on the packaging... I get home and prep it for bleaching as I have done many times in the past. I go through the entire process and I'm now ready this morning to get started. I go to my hair bin and get out the color I wanted to add. 18" Model Model Dream Weaver #30 which was previously purchased maybe $59.99 I don't recall. I set the hair out so that I can begin to unravel the elastic gold band and as the hair is laying on top of eachother I notice a discrepancy... I said this can't be right. I looked back at the bags and then my receipt and when I confirmed what they all said, I got out my measuring tape. Well I was surprised to say the least and felt very angry and betrayed to say the most. How could this happen? It's never happened before. The 16" was 14" the 18" was 16" and the 24 was 22! I even asked the Hubs to look at it in case I might be wrong. I was not. So I composed myself and called the store. An associate came on and listened for a bit and then put on the store owner. He was NOT helpful AT ALL. He blamed the manufacturer. obviously they can't check the length of every pack of hair... but woth this information he should probably reach out to them and find out what's going on. No he said he could not help and he could not give me more hair. He said the most he could do was 10%... I was appalled. I didn't have time to ride back up there right then as I'm sure many women don't or don't want to be bothered... but I asked him if this has never happened before, can't you take a loss a loyal customer? And get on the manufacture for false advertising? He had gotten rude with me and said something like why I'm asking him the same thing over and over and how come I'm the only person in the 10 years he's been there to ever complain about this... how should I know? I kept my cool although I'm sure he could hear it in my voice. He said he could not do anything... I said you own the store, you could charge it as a loss, like when people steal no? No he could not help me at all and he would not be calling. He gave me the numbers to call Zury and femi. I will be reporting this to the better business bureau as well. You'd rather lose a loyal customer that you can continue to have for years and years to come? This could've been a better review, singing the praises of Coco Beauty, for being so understanding... Instead I'm here saying buyer be WARNED! Check the length of hair you have gotten from this store! And shop somewhere else for your beauty supply needs BECAUSE THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I'm sad that I have to find somewhere else, but it's about the principle of the thing.

Thank you to Ms. Chong, for providing kind and caring assistance to my wife in selecting an…read moreappropriate lovely wig, my wife's medical condition has resulted in hair loss, Ms. Chong took her time and great patience to show my wife how to wear and dress the wig to meet her style. My wife is so happy to wear this beautiful piece that has boosted her confidence. We will visit you again Ms. Chong, thank you.

I would like to say my experience at this location was horrible. There was an older Asian woman who…read morewas so very very very unprofessional, unhelpful, unpleasant and very rude to me. I asked her if she was able to help me with a wig please? She told me to pick the one or ones I wanted. I took three wigs off of the heads. She then comes to me and says no no no you can't take the wigs off in a very rude voice. I told her wait. I said I ask you to help me. You told me to pick the ones I would like. She tried to then take the wigs out of my hands. I told her no, I would put the wigs back and I did. I started to leave and just go to a different hair store. But I didn't. Instead I asked for her name. Here name is Jina after store 10369 Atlantic Blvd Jacksonville florida...I said I would NEVER go back to that store I've be going to about 4 years plus maybe...Jina needs to be removed from customer service because she doesn't have any. Thank you and again my name is Linda Ham and I was VERY displeased with my visit and with Jina on this date 3/19/26 approximately 10:30 am Thursday. Thank you and I will be doing a review on the young lady who step in and made my visit a pleasant one... Her name is Donna. Very pleasant and great customer and VERY professional and helpful... I'm praying for Jina

All the managers do is breathe down your neck and follow you the whole time like you're stealing…read more Every aisle I moved to just looking for what products I may need I hear breathing down my neck With arms crossed following me . HOW UNCOMFORTABLE AND RUDE . This was my first time here and will never go back. Why should I feel like they think I'm stealing stalking me trying to find a lip gloss shade . Uhm hello you have multiple different brand's products ect and the I can't roam and look around With out all EYES ON ME ? I am a 5'2 white female never stole a day in a my life and never planned to and this is how I get treated ? A paying customer?? Followed around ?? Never again