I've been in Jacksonville for five years, and let me tell you... the struggle to find the salon has…read morebeen REAL. But TODAY?! Oh today was a game changer! I finally found MY salon!!! ‍ Now, fair warning: I'm a little bit of a salon snob. (Okay, maybe more than a little ) But in my defense, I literally named my first daughter after my former stylist, so when I find "the one," I'm loyal for life. And for the record... she moved away first, so let's not throw around the word hypocrite Here's my personal salon checklist: Fun area where I can wander before/after A funky, welcoming vibe inside A stylist who knows their stuff and is super friendly AMAZING products And of course... FABULOUS results And guess what? This place checked EVERY. SINGLE. BOX. Shoutout to Zoey she absolutely nailed it! My hair looks incredible, I felt totally taken care of, and the whole experience was just FUN. Located in the Five Points area, so parking can be a hassle arriving early at busy times suggested!

I went to Hawthorn Salon on Wednesday night to see Libby and I am OBSESSED with my hair. I wanted a…read morepretty big change and she absolutely delivered. I seriously can't stop looking at myself in the mirror -- I'm that excited about it. Libby really listened, nailed the vision, and made the whole experience feel fun and effortless. The salon itself was super clean, welcoming, and everyone there was incredibly friendly. From start to finish, it was such a great first-time experience. I'm already looking forward to coming back and would 100% recommend Libby to anyone ready for a change. She's amazing!

I love this salon, It's got a great atmosphere. Marina does…read moremy hair and I will continue to have her do it for as long as humanly possible. I have very long thick hair and she always cuts it perfect. I also get color about twice a year and it's always amazing and my hair actually feels healthier after. I definitely recommend Marina and this salon. All photos below are different cut/colors done by Marina.

the most unprofessional customer service i've ever seen…read more Co-owner Jenna ; claiming to be the manager, treats the clients in complete disgust. Refuses to give refunds. She talks back to the clients in a disgusting tone/ attitude and blames the clients are not educated enough what they "should be" asking for instead. Unprofessional behavior for a "manager". Taylor the stylist was completely unprofessional and claimed clients are "uneducated", as reference photos given prior to appointment weren't enough to prove the job wasn't done properly. After terrible service and was not given what asked for, even after reference photos, they refused to fix the hair to satisfy the costumer. If i could rate 0 stars i would. Absolutely disgusting behavior and certification among these stylists should be reconsidered.

I've known IHRS for over 30 years and highly recommend them. Their integrity, compassion and care…read morefor their clients is great. And they stay on top of the best technology to restore your hair. So excited about the new treatments they offer!

this business is a total scam through and through as I have payed thousands of dollars (that was…read morebilled to me in a way that wasn't agreed upon showing their deceptive billing practices). I was promised I would see results as long as I followed their schedule (despite driving 40 mins per trip into a major city at 84 years old) to which I followed it to a T. in fact I followed every single piece of advice these criminals asked of me. after months and months and thousands of dollars, the company has failed to show even one strand of new growth in my hair. The IHRS staff kept my hopes up as long as I was kicking out money to them. once the treatments came to an end they had no advice for me after their treatments failed. This office of con artists should take their false promises and shove em, because getting my hopes up and knowing the treatments would fail (because their system is a fraudulent scientific fallacy. this business makes me sick and in my 84 years on this planet I've never seen a more greedy scam targeting the elderly and those fighting body image problems due to hair loss. This business should be shut down by the government and the victims should be reimbursed. I'll be filing a lawsuit soon, and I plan to get even with these criminals.

I cannot say enough good things about this salon. The owner Lynn has been my stylist for about 7yrs…read moreand she is amazing. She is very personable and professional. The salon is very clean. She also makes her own products, oils, butters, gels and grease. I was very nervous making my transition to natural and she took her time with me. My hair has flourished and her prices are reasonable. I also love her flexibility for scheduling. Would recommend her to anyone.

Extremely unprofessional! Don't waste your time like I did. This isn't a serious business - it has…read moreterrible customer service and the way they interact with potential customers is giving...low budget. I was in town visiting from California and looking to get my hair braided. When I contacted Natural Glow, they mentioned I can call Amina to see if she would do my hair. I spoke to Amina for a consultation, answered all her questions, booked the appointment, purchased the hair she needed me to have for the 6pm appointment. Even though I already had braiding hair, she told me she only braids with one brand and I obliged by getting more hair. (This probably should've been the 1st red flag). I asked her if I could book on a website or if she needed anything further for the appointment. She told me that on the day of the appointment, she just needed me to keep her posted on whether or not plans change, which I confirmed I'd do and I did exactly that. On the morning of the appointment, I texted to confirm that I will see her that evening. Then, I texted her again to say I'm on my way. Last text, I sent to let her know I would be 5mins late since I'm not familiar with the area and took a wrong turn. Her response "Ma'am I'm leaving". No text to give me a landmark or help with directions. Just straight up, bye. Gave her a call to explain further and she gave me an attitude about running behind by 5mins. Seriously, 5mins?! She told me to expect getting my hair braided for 4hrs to 5hrs and she's upset about waiting 5mins?! Completely unreasonable behavior, there's absolutely no logic behind that. Mind you, when I got there, the ENTIRE salon was dark and locked up as if it was already closed looong before I arrived. There's no way she stayed until 6:05pm and shut the WHOLE place down and drove away by 6:06pm. Basically, she wasn't even there and tried to gaslight me, as if I was the problem. She then asked if I would like her to come back. I responded "Yes, please", only to then say she won't come back because I sounded upset. Like, just playing games and gaslighting...she was NEVER there to begin with! I checked this Yelp page to see their salon hours and it states that it closes at 4pm, which makes way more sense in hindsight. I was completely accommodating and made sure she was informed about everything- confirmed purchasing the hair, confirmed I would be there at the appointment and kept her posted about running behind. My husband had to push back a meeting to even take me to this place but no, it's not about the customer and their time. It's ONLY about Amina's time. She's in cosmetology school and I truly don't see her going far. She's a liar, she's unprofessional and exhibits petty/immature behavior. Giving this place 0 stars. I travel a lot for work and been to different hair salons throughout the country, hands down this is the worst one I've ever come across.

I have known a few of these stylists prior to Tousled opening and they are miracle workers! The…read moresalon is gorgeous and makes me consider redecorating my home every time I leave there... Seriously! They also sell amazing candles, hair products and some pretty cool jewelry! I definitely recommend getting your hair done here. Trust me you will not regret it!! These ladies are wonderful!!

Love this salon! Brandi does a great job of listening to what you want and giving you great…read moreresults. I am always nervous when I go to a new stylist because I have so much hair, but she took the time to listen and gave me a great cut and blow out. She is also really sweet and funny. The salon is gorgeous! A great addition to the area!

Purchases was great , earrings still laying and help me out with finding things for my ladies in…read morethe house , because I was lost , but because of there great customer service they were helpful. Thank you so much Coco

Friendly experience. Helpful staff. Lots of parking space. I was in and out in a few minutes.read more

I first came to Eloure during their pre-Grand opening, I was impressed with the products and the…read moreowners. I returned during the grand opening and was able to find product for my curly hair that actually met my expectations. Today, I was telling my friend how I had my hair rodded, was waiting for the curl to drop and 2 weeks later it wasn't lose. That changed when I got caught in a storm during JazzFest with only a bucket hat to keep dry. My hair was definitely soaked but I didn't feel like washing it and just pinned it back and slept in it. Didn't do a thing to it for the next two days and when I went out in day 3 the curls were loosened but it felt like they may be dreading! My girlfriend recommended I mix conditioner and water, spray it in my hair, let it sit a bit and then try combing it through. She recommended a continuous sprayer to get it evenly distributed, of course I didn't have one. So of course I went to Eloure. Honestly, since they're a small beauty supplier I wasn't sure they'd have it. As soon as I walked in they had them right in front and several. While there the staff was assisting a couple with the purchase of wigs. They were so excited to find exactly what they wanted and finding out they were as expensive as expected. Reasonable pricing is also a plus! Every time I've gone to Eloure the staff has been knowledgeable and professional. I love supporting small businesses and I continue to support good ones like Eloure!

It was my first visit to this business and I was greeted (by the co owner) of the business and he…read moregreeted me in a friendly manner. I noticed how neat the store was and wigs were neatly displayed and not cluttered ( as I have noticed in other beauty supply stores). Excellent customer service with a genuine concern in assisting me in finding a wig I would be pleased with. My first visit will not be my last. Much success and keep up the good work.

Carey is the best Hair Stylist ever, He listens, and had great idea what good looks for me.read more

Pretty bad, not going to lie…read more I went in to get a perm. I have had a perm twice before at different salons, and both times was very satisfied with the results, my hair remained curly and voluminous for 6 months afterwards. Here, though.... 24 hours later - not even a barest sign that anything was done to it. Although, 24 hours is generous, as he went, he took some pictures, and to be honest I was hard pressed to tell what was the before picture, and what was the after picture. 72 hours later, I washed my hair, hoping the curls would come back, and it is somehow even straighter than it was before I went in... As I left, Carey mentioned to me that I must be the first person he seen with thin hair where perm with large curls holds holds. This was news to me, as I never had an issue with it before, but it is a pretty big thing to mention not before he started, but after he finished, because it isn't that cheap of a service. As it turns out I wasn't an exception, it's just he is really bad at it. Considering his application technique, and comparing it to how it was done at the other two places, I'm not really surprised, he has barely sprayed the solution on my hair rather than properly apply it so that it would absorb well, like I had it done at other places. To make the experience even worse, afterwards he cut my hair. And it was... well, I wouldn't say that it is singularly the worst haircut I have had, but it is pretty up there. Completely uneven, one side doesn't match the other, plenty of hair sticking out away from where the line should be. I needed to have another haircut 3 days later, because of how uneven it was. Finally, to add insult to injury, when he was washing my hair, somehow, my back got soaked down to my underwear. I didn't even know that this was possible. Definitely not coming back.