Such great service on our recent purchase and install heat pump AC unit. The install crew of Jack…read moreand Josh , Electrician Noe were simply wonderful . They delivered , installed as promised ... with such professionalism and respect for our home , simply the best . I would highly recommend them .

I've been using Summit since ~2018 to handle my furnace maintenance. This summer I had them out to…read moredo a tuneup on my two A/C units. I mentioned to the tech that the upstairs didn't get quite as cold as I would like; while I suspected some of that could be system/ductwork limitations, he suggested that we could add a little more freon to the system in the event there was a possible slow leak. Ultimately, he ended up adding freon to both the upstairs and main floor unit, and unexpectedly much more to the main floor unit. The price after the fact surprised me, especially given that particular unit had appeared to have been working fine; the tech told me it was possible that unit had a leak. He informed me Summit would schedule a leak investigation if desired, but that it would cost a whopping $1,100, so I declined given the performance on that unit had been fine. Fast forward a week or two, and the main floor is quite hot. The ducts seem to be blowing hot air. At which point it became clear to me the unit has actually stopped functioning. I call Summit, which is busy with appointments and express my dismay that the unit stopped working after the tuneup. They tell me it may be a leak etc., but they will send someone out. I wait for the scheduled appointment and the tech that arrives this time clearly didn't look over the prior notes or photos before arrival. I explain to him the situation, and he was confused about which unit was implicated, and claimed that the prior pressure readings from the earlier tech clearly indicated there was a leak (which was not at all what I was told). He later retracted this statement after realizing what time of day the earlier appointment was and said those pressure readings were normal. He poked around briefly, but without much investigation declared the system to have a leak, and indicated there was an 80% chance of it being non-repairable. He indicated they would have to do the $1,100 search to locate the leak, and if it was in the condenser/evaporative coils it would not be repairable. If it was somewhere else in the line, it could be, but then they would possibly have to tear into my walls, etc. to identify the issue. When I asked how much a new unit would be, he gave me a rough quote of $15,000, but told me that they would have to look at specs to price out more specifically. I asked him to do so, given I wanted to know what I was looking at, and he appeared inconvenienced by the request and said it would take him an hour. (It did not.) During that process, the tech told me my ductwork was not sufficient and I would need to downsize my unit, and that the smaller size wouldn't be enough to cool the floor. He suggested my unit may have broken because I keep the basement vents closed, but then he also claimed these A/C units only last about ten years. The whole visit felt performative, and ultimately was much more focused on theoretical salesmanship than anything diagnostic. I was left pretty frustrated. I called out a different repair company recommended by a friend, and within 5 minutes he had identified the leak and the location in the coil. Contrary to what I was told by Summit, this company informed me the coil could be replaced and that I had many more years of life left in the unit. Within the week, I got the whole thing repaired and refilled for ~$1,200--not much more than the cost of a Summit "leak search." While I've had positive and knowledgeable techs with Summit, this whole experience was such a breach of trust that I will not be using them again. I had another company inspect my furnaces this fall for a fraction of the cost, and I will not be looking back.

All climate was incredibly responsive and came to check out our Air Conditioner on a hot weekend…read more Quickly diagnosed the issue and had our system up and running quickly. The team took the time to explain the issue and share updates on repairs and show the fix being completed. Never felt any pressure to be upsold on anything. We've been using them for over 5 years (furnace/hot water heater/AC) and will continue to call Audy and team for any HVAC needs.

Excellent customer service. I called to schedule service on a rental property that was blowing cool…read morebut no longer cold AC during a heat wave. I was put on the schedule for the next available appointment and also given tips over the phone by Audy that might resolve my issue myself. And it absolutely did!!! no appointment needed. It's rare to find that level of service and support. You have earned a loyal customer. I will definitely be calling again for all my future HVAC needs.

I called Jump to fix a control Transformer and was pleased to get a same day appointment…read more Adam showed up on time and proceeded to diagnosis the issue. His expertise noticed a couple of installation errors , one of them was related to the control transformer. He was able to fix and completely remove the failing transformer and utilize the furness control panel instead, nice clean solution as the manufacture intended. The other installation error was causing condensation to not exit correctly and was leaking water that was rusting the front wall pan. I was unaware of this and was looking at having to replace a 4 year old furness if the rusting was to proceed or had already damaged the integrity of the wall. Adam checked the wall out and concluded that the heating element integrity was still good and the wall had not been compromised to the point of furness replacement. Without Adam's knowledge and skills I would be in a bad spot in the near future from the poor installation. I'm very pleased and happy with the outcome, thanks to Adam and do recommend JumpHVAC.

I had been having problems with my A/C unit, which my previous HVAC servicer could not correctly…read morediagnose and fix. Jump HVAC provided same-day service, and the technician was able to troubleshoot the problem. He also identified additional issues with the unit's installation and suggested I ask the installer to fix these problems. Given the value and excellent service I received, I'll likely use Jump HVAC for any future maintenance needs.

My AC stopped working and the next day I was able to get a technician out. Technician Ron quickly…read morereplaced the part our unit needed and was great about answering all my questions. Great service and I highly recommend!

This is a great company to work with. Our boiler had gone out right after we receive our quote from…read moreJeremy for a new system. They were out in 2 days. Right before the 03/06/26 storm. Talk about just in the nick of time. Devon arrived first to start the removal of the old system, while hid partner Ruben went to pick up the new boiler. They worked solidly all day with nary a break. Clean, zero mess left behind. Small company (brother and sister run) with great prices. If needed, I will not hesitate to call them again.

Gerardo was able to quickly fit me into his schedule to address an issue I was having with my…read moreceiling fan. It was a simple fix and he helped save my sanity. Thanks Gerardo, we'll be sure to use your services again!

Did I get an off day? My A/C was cutting off intermittently and I asked them to come by. They did…read morefind out the problem after a bit, but didn't want to do any maintenance on the unit because of a bush? I easily cut the bush in 5 minutes, this wasn't a crazy bush. I understand the maintenance wasn't scheduled but I've never had a company turn down additional work while onsite. I also asked for a mini split quote and they didn't look at the attic access at all to see what was possible. It's a tight space but inspectors have been up there. Their solutions just didn't seem like they wanted to do the work. Quote at $15k. I talked to a contractor the following week and he said that the attic space would be sufficient for someone to go in. They did come on time.

These guys were great to work with!! From Kerry, Shane,…read moreMario Sr and Jr. and the wild man... Jacob!! It was an amazing experience start to finish!! We lost our A/C on Sunday. We were set to leave on a trip Wednesday at 2:00p I spoke with Kerry on Monday, Shane was out Tuesday, everything was ordered and Kerry called to tell me his crew would be out at 7a on Weds, and likely done by 2p. Everything was as promised. The guys showed up, crushed it, and were done and gone by the time my wife came home to leave at 2p!! Awesome guys, awesome company!! I am a persnikety old guy, who builds houses and is used to "contractor" speak... These guys are way above average!! I will use again and again!!

I used to be with some of the big box HVAC providers and got inconsistent service as well a price…read moregouging so I really wanted to find a small business that still cared about customers. And ROOTS Heating & Air is that and more! First, when I called I actually got Sean, the Owner, who said he always picks up the phone if it is ringing. He was personable and knowledgeable and set my annual furnace appointment up. Yesterday, Shane came, on time, and took care of my furnace with obvious expertise. We also talked longer term so I know what I might expect with this very expensive part of any household. He was professional, polite, and efficient. What an exceptional company!!

Called a few places to get the normal three quotes for a tankless water heater, two of them were…read morethe smaller companies, including this one. The two smaller companies offered a great price, this one being the better of the two, however, this one also was able to route the the exhaust through the roof instead of through the side wall, which would have included through a bathroom, which made the decision easier. They were able to come out fairly quickly, only delays were because of the snow on the roof, and the install went quickly which included removing a tank water heater and doing piping work for both water and gas. I was really impressed and very thankful for a great job. I did have an issue and the owner ended up coming out right away, even though he was getting ready to go on vacation. He was able to fix the issue quickly and to my satisfaction. I will be using them for any future needs.

Requested service from Yelp for our air conditioner on a Friday afternoon, as it was leaking water…read more John Waldorf promptly replied and apt set for Sat morning. He not only showed up on time but texted me when he was on the way. Problem quickly diagnosed and fixed. Couldn't be more pleased. Would highly recommend for air conditioner/furnace or water heater service. Also very reasonable!