We were referred to Frank from a good friend and he did not disappoint. Frank was easy to…read morecommunicate with from the beginning. He was prompt and very professional knowing we only had one hour in our unit to conduct the inspection. He was able to point out deficiencies we could never have known and was polite and courteous to the condo representative. Awesome experience and we will be definitely be using him again in the future. Highly recommend Frank!

Buying a home for the first time can be both an exciting and scary experience. Aside from the many…read moreheadaches from dealing with various escrow deadlines & loan approvals, new homeowners can also get hit with another obstacle - finding out that your dream home is a complete money pit, a financial nightmare. No one wants to buy a seemingly perfect-looking house, only to discover that there's a lot of serious structural or hazardous issues, ain't nobody got time for that! I knew right off that bat before I signed any contracts, that I needed my potential new home inspected. Like most, I struggled with the idea of hiring a home inspector because I knew it was going to run me at least $500 or $600+, a typical inner struggle when you're trying to cut any additional costs. I've planned on being on a stict ramen diet budget after buying this house, so I was really dreading the idea of spending additional money on an inspection. But realistically, I knew it had to be done. I didn't want to get stuck with a house with many flaws and up end having to pay thousands of dollars to repair things. Frank Dugger was introduced to us by our hard-working real estate agent, Mai Gregory. He has a reputation for being very thorough and very honest. He was friendly, professional and not intimidating at all. If all the real estate agents trust him, then I trust him. For 4 hours, Frank did the entire home inspection all by himself. He inspected everything from the inner wirings of the house to the very details of a suspicious single roof tile. His only assistant was this kick-ass drone that he used to inspect my roof and solar panels. Efficient and high-tech, love that! http://bit.ly/1lcvz99 Going over the inspection report was a breeze, we went over everything page by page on his laptop, all 72 pages. - The very first page showed items highlighted in red, indicating potential hazardous items that he recommends to repair (or to ask the seller to repair prior to us signing the contracts). http://bit.ly/1Rqi1CQ - Then he went over everything that's usually included in a home inspection like the plumbing, gas, electrical, foundation etc. http://bit.ly/1LRfnip http://bit.ly/1N69Oi6 I appreciated how every item listed came with pics to support his findings. This man did not miss a single thing. He even found a huge crack in the shower tile that we missed during our house tour. This would've caused huge leakage or mold problems in the future. http://bit.ly/1NsXdsF I paid on site $785, very reasonable and cheap for the thorough job that was done per my agent. I knew going in that this house was going to be a couple hundred over the usual fee because there were both a hot tub and pool to inspect in addition to the two-story. http://bit.ly/1OACYKs Overall, I'm really satisfied and relieved that there was nothing serious with the house. We forwarded the must-fix/potential hazardous list to the home seller and guess what - he agreed to fix EVERYTHING! Amazing job! Thanks, Frank! You're the best!! http://bit.ly/1LRfmef

The inspector was very knowledgeable and since we were 5,000 miles away in NC he made 4 videos…read morewhere he explained everything in terms a layman could understand. He also wrote the most comprehensive report I have ever seen (I have made real estate transactions in three countries and this will be my fourth in HI) and this is the best I have ever seen. He made it very clear what was a real problem and needed immediate attention. Things that had been done by an amateur and should be corrected and finally things that were cosmetic. Perfect. If you need a really professional home inspector in Oahu this company is the one you should turn too/

If i was able to give zero stars i would. Recommended by a realtor missed rotted post in our lanai,…read morestructural issues that cost us to have to build a retaining wall a year later. The sad part is before the purchase i did ask both owner of the company and inspector if the structural issue was something to worry about his response the home is sound nothing to worry about. If i could give a zero as a rating i would. beware of the quality of inspections these guys give not sure if they are just so busy that they miss things. Would definitely not recommend this company to anyone. When going back to owner to see if there was anything they could do to make up for the negligence...radio silence he was unwilling to call back and contact us.

UPDATE 7/14/14 - Charles, the owner of RAM, contacted me to discuss this review. He expressed…read moreconcern that my review is dissuading people from using his company. Initially, I wrote he "missed" some items, namely the plumbing valves. He pointed out that his contract does not call out for him to check the valves. Therefore, how can he be responsible that they were deteriorating if he didn't look at them? In addition, he explained to me that stand alone appliances (like my washer/dryer) are not included in the home inspection. In other words, although he said he inspected the washer/dryer, he wasn't contractually obligated to do so. As he simply stated, it was an unfortunate coincidence that the washer broke and leaked on the first use. I have some experience in real estate (I've bought and sold 8 properties), but I have never been told of these standard practices before. He pointed out that everything is on his website. But in my case, my realtor hired him so I really didn't look into it. I guess I was just really lucky on my other purchases not to have things break on me the first time I used them. My advice to other buyers is to do your homework and check reviews online, etc. before simply hiring whomever. It's good to know exactly what is covered and what is not before you have a major flood in your kitchen!

I'm a first-time home buyer. I was looking to buy a slightly older home (built in 2001) and I…read morewanted to make sure everything was in good working condition. After requesting quotes from my realtor's list of approved inspection companies, I decided to go with the lowest-priced company, RAM Inspections Hawaii. In this case, low price didn't mean low quality. Charles Haverty, inspector with RAM, was extremely responsive to all my requests. He was very flexible & accommodating as far as scheduling the actual inspection. The inspection itself took about 2 hours. Charles was as professional and knowledgable as they come. In addition to thoroughly going over the inspection report with me in layman's terms, he pointed out many other helpful things that were not in the report. Although these things were not technically part of the inspection, I asked him to include them in the report so I would remember them in the future, and he did. Charles was super-patient in answering my many questions. Within 24 hours I had the PDF report via email. Hardcopy followed in the mail soon after. RAM carries a liability policy and Errors & Omissions insurance - apparently those are very good things :) From what I learned, not all of the inspection companies have this coverage. Charles really put my mind at ease by pointing out the minor flaws in the property. He's just an all-around gentleman, very easygoing & a super nice guy, too. He's one of the many angels that I have crossed paths with during my journey as a first time homeowner! Mahalo a nui loa, RAM Inspections & Charles Haverty!

Locally own small business. Ben was very professional with a Speedy response time, and was able to…read morefit us in on a cancellation. If buyers or an agent can't be present he is willing to do a video briefing uploaded to YouTube. So very helpful for buyers who might be out of state or out of town.

Ben has been my go to inspector for many years now. He is always thorough and professional. Ben…read moreeven did the home inspection for my own personal purchase of my primary residence which should show how much I trust him. He is not afraid to get into small crawl spaces and always checks the roofs. Thank you Ben for years of great inspections!!

Matt D was great to work with! He arrived early and…read morepatiently listened to our concerns and specific items that we wanted him to check. He went up in the attic, down in the crawl space and took some great photos, inspected what he needed to and gave us some peace of mind as well as alerted us to items that either needed attention, needed maintenance/observation. At the end of the inspection he patiently went through the list of inspected items and answered all of our questions. We received the report the very same day. It was great to work with them and you should definitely contact them for your home inspection needs.

I recently hired Signature for a new condo walk-through inspection. While the report I received did…read moreinclude some items, in my opinion a few very obvious issues -- such as the dishwasher, baseboards, and ceiling paint edges -- were not noted. I understand that the inspection agreement focuses on safety and structural concerns, and that cosmetic items may fall outside the primary scope. Still, as a homeowner I had expected those visible issues to be documented so they could be addressed sooner. My personal experience left me wishing the report had been more thorough in capturing both major and minor details. see attached picture.

Kaimi is absolutely top-notch! He responded to our call quickly and with genuine compassion. When…read morewe entered escrow on a property, he immediately understood that time was of the essence during the inspection period. With just a few days notice, Kaimi had us scheduled for the inspection seamlessly. Beyond his exceptional customer service and caring attitude, he is incredibly knowledgeable. His expertise shines through both in the way he communicates and in the detailed, professional home inspection report. I truly cannot thank Kaimi enough!

We had an absolutely outstanding experience with Kaimi!! I genuinely cannot recommend him enough…read more From the moment we met him, he was professional, thorough, and incredibly knowledgeable. He didn't just "check boxes", he truly inspected the home. He took the time to explain what he was seeing, what was normal for homes in Hawaii, what might need attention later, and what was genuinely important. As first-time buyers in this environment, that level of honesty and education meant everything to us. What really stood out was how patient and detail-oriented he was. He never made us feel rushed, answered every single question (and I had a lot), and helped us understand not just the condition of the home, but how to take care of it long-term. He pointed out maintenance tips, climate-specific issues, and even things that would save us money long term. His report was extremely clear, organized, and easy to understand. No scare tactics. No vague language. Just real, helpful information that made us feel confident moving forward. Buying a home is stressful, but having an inspector like this on your side makes a huge difference. If you want someone who is honest, thorough, knowledgeable, and truly cares about the buyer experience, this is your person. If I'm being honest, I chose this company based on the fact there was thermal imaging for moisture detection or electrical overheating in the walls and drone imaging for a thorough look of the roof condition, but in the end I'm so glad we didn't get someone else. We are so grateful we chose him! Like I truly cannot say that enough.

Jeff was amazing! He was able to accommodate a last minute request and followed that up with a…read morethorough home inspection. What we liked the most about Jeff was that he invited us to join him on the home inspection and encourage us to ask questions throughout the process. He explained everything extremely well and had a great understanding of the island life. Thanks Jeff!

Jeff Is an amazing home inspector. He responds quickly and professionally. The inspections and…read moresummery of inspection is very thorough. I highly recommend this company and home inspector.

Reid is a fabulous home inspector. His inspection of the condominium was very thorough. Reid was…read morevery thoughtful, courteous, and professional. During the walk through, he clearly communicated his findings. He politely answered all questions. He provided the report on the same day of the inspection. The report was organized well. It communicated the details with pictures and language that was easy to understand. Jasmine, who answers the phone, was also very helpful. Both people are a pleasure to work with. Overall, I am very glad I hired this company to do the inspection. Mahalo Sunrise!

Finally got around the home inspection with them before my 1 year home warranty ended. The…read moreinspection was very thorough (4 hr home inspection) Reid was great and very friendly. He more than just inspected the house, he troubleshooted and tried to replicate scenarios to find the source of the problem. I brought up my concerns and Reid was able to address them and provided knowledgable tips. Jasmine was the point of contact prior to the home inspection and she was very easy to communicate with. She was on top of her job. She made sure everything was in place prior to the home inspection so there were no hiccups. Overall, very pleased with the experience. If you live in the Hoopili area, I strongly advise you do business with them. If you live elsewhere, I still strongly advise you do business with this company! Thank you Reid and Jasmine!