*UPDATED REVIEW* Dr. Saumya Sehgal reached out to me after my negative experience at the Northgate Irving Office to apologize and promptly rescheduled me at the Farmers Branch location. It was a great experience, and I'm impressed with the customer service, the staff at the Farmers Branch location, and how quick they were to rectify the situation. . Heads up, airline crew. I was denied dental care today because of my job. Don't go here if you're a flight attendant or pilot. Despite being vaccinated, the receptionist suggested I get a covid test and make another appointment. I don't mind taking a covid test. (Although I do find it ironic. ​Do the hygienists and dentists get tested daily, considering they're working inside people's mouths?) ​But why wasn't this requirement communicated to me when I made my appointment, when they called to confirm my appointment, or posted on their website? Wasted my time and I will not be returning. read more

If I could give 0 stars , I would! Don't waste your time, money, or gas coming here! Absolutely bull from the top to the bottom. Scheduling sucks , POOR communication ETC ETC. Been coming here 5 YEARS FOR BRACES!! Always been terrible asf. read more

The staff is unprofessional, appointments are not honored, they don't care if patient is in pain. Stay away from them

Waited until I checked in to tell me they couldn't find my insurance. When I asked why no one contacted me before hand, the girl literally shrugged. I had the appt booked out for over a week and I had confirmed several times prior read more

Please please don't come to this place the front desk is very rude finds a way to talk back instead of giving good customer service the place is old and outdated will charge you the most out of all places for it to be looking old didn't call me till a month later to reschedule so unprofessional everytime I'll call they would never answer but have 6 lady's sitting there goofing around since they never answer the phone I guess they just sit down and do nothing all day & as you can see in the video I was being nice and respectful till the lady tried to be smart and step on toes just because I'm Young doesn't mean I'm not gonna defend my self crazy lady think I'm gone let her talk to me like that play with someone else read more

They turned my nephew away the lady at the front told him his insurance didn't match his credentials... he called his insurance company was told it was all good and they didn't understand why she would turn him away. Tols him his insurance wasn't any good when it is. He is needing a root canal 4 filings and a cleaning. I guess they lost thousands of dollars by rejecting him. He will be going to a different dentist. Office staff there needs to be re trained. Horrible service. Horrible. read more

No customer service and the manager is very disrespectful and rude and mean . She was cursing me in front of people. I don't recommend it to nobody and I have been going there for more than 10 years but I am done going there for me and my family. read more

Ninka was very helpful with the cleaning i had done she was very professional and very nice make the experience very easy and pleasant.

I would give then 0 star if i could, truthfully they deserve negative stars... a simple filling appointment ended up being rescheduled for 3 times with little to no heads up. One time it was 30 mins before my appointment and another when Im already inside the office! The worst part is when i decided to go to a different dentist and asked for my xray, they sent me a different person's... whoever is running this office doesnt qualify for the job read more

Gena the supervisor at the North Beltine rd. location was sO unprofessional, to say the least. My son had a procedure done there. We were asked to pay what we could and then we would do a payment plan for the remaining balance. Since we had several visits that were canceled to complete the procedure. I had taken off work each time only for them to reschedule. When we finally were able to get seen she unexpectedly sprung a payment on me and stated for my son to be seen I would need to pay something towards the balance. She did not want to discuss a payment plan and when I expressed I was unprepared for a payment at the time of the appointment and suggested that I can pay something towards the balance she quoted this outlandish amount. She did not want to de-escalate the situation. What she wanted to do is exert her power as a supervisor instead of being professional and assisting her customers in the best way possible. When I asked for the corporate number she stated I could leave since I wanted to call corporate. Now what she has instead done is lost out on receiving any type of money from me. she won't get a penny from me. She should also expect me to contact corporate about her cause I will be reporting. Update I tried for several weeks to reach corporate regarding this matter. They advised me they were sending out a emergency email to the regional manager, Dr. Sehgal,.and I have yet to hear back from anyone. This corporation is a Joke. Run from them. read more

Need a refund from this place? Prepare to wait almost 2 months even though the ACTUAL refund form says it will only take 10-15 days. Why do I need a refund? Because after 3 cancelled appointments I still don't have the crown (I'm not sure I really needed) because my appointments kept getting cancelled or I'm being told I would need to wait 2 or more hours before I could be seen. This entire location is the most inconsiderate, incompetent and any other "in" word to explain they are just downright terrible. They are very busy at this location but I can't figure out how since I've personally heard people go through some of the same things I've experienced. I'm one of those people that will only judge places for myself but I promise you this place is NOT worth the business. They definitely lost mine. read more

This was the best dentist I have been to. Ninka was the best hygienist! The whole office was professional and did a great job. My insurance covered everything, and I am very thankful! read more

I hate going to the dentist but this time was different. The assistants are always lovely and move so fast but there's this new one Tira. i was there for hours , she came by made sure I was ok and gave conversation to distract from my pain and fear. Awesone team guys continue to build in that direction read more

UPDATE, RUDE GENERAL MANAGER, MONEY MINDED The General Manager here is rude, after at least 6 phone calls to have my reports sent out I finally had to drive to the doctors office again just to get the reports and the manager started an argument with me saying that she need to work for atleast 30mins to send the reports. It did not even took them 30mins to perform the scanning and I seriously do not understand why it will take 30mins just to send those reports. All the other people who I talked on phone said that they will be sending the reports in just 2-3 mins after I disconnect the call but never received them. AFTER ALL THESE EFFORTS, I AM STILL WAITING FOR THE REPORTS TERRIBLE SERVICE I have been reaching these people to have my medical reports sent to my email for 5 days and still haven't got them. Every time I call, someone answers the call and tells that they are sending the request to the hospital staff and should be receiving the email in few minutes, and even after 5 days, I am still waiting for the email. I was thinking to get my root canal done at this hospital but now I changed my opinion because of this WORST customer service and would never suggest this place to any of my friends/family. read more

Horrible wait times.... To the time of 2 hrs before seeing the dentist and then wait another 10 or so for them to go over insurance info and then another 10-15 for the dentist to START working on you! Dentists are friendly Staff is average read more

Came in for my appointment at 10am to get a root canal. I waited two hours just for them to tell me to come back after lunch because they were busy. I came back at 1:30 & it's now 3:40pm & I'm still waiting to see the dentist.. they obviously need more doctors or they need to stop booking a million appointments in one day if they don't have a full staff. I've never spent all day in the dentist before. Ridiculous!! read more

My appointment was at noon and it's now 12:37. There are 4 other people who were already here when I arrived at 11:45. If they don't call me back soon, I'm going to cancel my appointment. This is beyond ridiculous. I can understand 5-10 minutes late, but nearly an hour is completely unacceptable. One of the patients who was already here waiting, went to ask how much longer it'll be before she's called back and the lady told her it'll be a few minutes. She told her I was told that nearly an hour ago. Seems like they need more staff members around here. I'll update the post, to let you know, if I ever get called back or if I ended up having to leave. It's Saturday, I have other stuff to do besides sit in a waiting room all day long. It's now 1:43 and I've been told it'll be another hour before I'm called to the back. No thank you! Fugg this place. How are they even still in business?! read more

I had a root canal done at this place by Dr. Reena and my FILLING has come loose !! My husband had a filling done and that came loose, it kept happening and they told him it was a temporary filling then they put a permanent filling ... That filling came loose !! We both have had root canals done in the past this has never happened to us. Don't waste your hard earned money here and expect great service, it's not going to happen, your wasting your time !! They will recommend all kinds of deep cleaning charge you astronomical prices and the dentist Assistant are not trained at all to do their jobs !! This place is a dump !! When your a new patient, they treat you like royalty, when they see your insurance plan they gouge your entire plan and your left with awefull service !! Stay away !! I have a new dentist who re-did all my root canal fillings!! I give this place zero stars !! read more

I had non-bearable pain in last week of November 2017 due to which I had to go for an emergency. Then, I took an appointment with JDC and as per their suggestion I had to go for their suggestion and doctors done with Wisdom tooth removal (all four). I have to say, today its 6th Jan 2018. I still have pain. Because of that, I have to bare a headache as well. Every night is kind of sleepless night for me. I can sleep without taking medicine. I won't recommend anyone for this clinic. I called them and expecting a solution from their side but I never received any calls from them. I have to go to another doctor for the solution. Due to this problem, I am losing my health and till now I never get peaceful nights. I did whatever they suggested to me. But, I am still in pain and I guess it was just a business for them for pain for my health. read more

These people are ridiculous! I never gave them my information and all of a sudden this company starts harassing me every single day with calls, voicemails, letters AND texts. I have asked them several times to stop and they will not! Unprofessional and ridiculous. No wonder they have such a low rating ! read more

Update: Dentist finally came to look at my teeth and then I was taken into a room to find out how they could best "max out" my insurance. I asked if they were going to get around to my actual cleaning. The lady in charge of consulting says, "Did you WANT a cleaning today?" "No, that's definitely okay. It's 4:00 now, and I've been here since 1:30. That's enough for today." I called corporate immediately once I returned home, and management was supposed to call me back Tuesday morning. It's Wednesday afternoon. read more

You get what you pay for.... I've been in excruciating pain for two days over the entire left side of my face. Came here today at 10:30 WITH an appt it is now almost one. I've been crying the entire time I've been here from the pain, clearly it makes no difference if their patients are suffering. The only reason they deserve the 1 star is due to the inexpensive exam cost. read more

I made an appointment for my family and I on a Saturday. The staff was friendly and the dentist was able to work on my treatment plan that same day. They even helped with making the plan affordable for myself and family. read more

Zero stars is the real rating I want to give this terrible place. I came for regular checkup and cleaning on Christmas eve. There was no patient and still have to wait for 30 mins from my scheduled time. They done x-rays and dentist suggested few recommendations and than the whole drama started. First their orthodontics staff showed up and recommending to do braces and trying to sell me things which I never asked for. Than another greedy staff member showed up and asked me "what christmas gift you are going to give us" seriously what kind of business you are doing. Then he recommended that I need a gum cleaning but I asked first do a regular cleaning and than I will take an appointment for gum cleaning. But they didn't do cleaning and said since you haven't visited from 6 months we wouldn't do any cleaning. When I took the appointment I specifically asked that this appointment is for checkup and cleaning. This clinic is full of money minded staff member and greedy higher management. I don't recommend anyone to visit this clinic because they "just want to make money" and make patient wait and waste their valuable time. Visit at your own risk and if you have plenty of time available to waste at this location. read more

I had an appointment for a regular check up at 12:30. I got there around 12:10. I waited in the waiting area for about an hour before they called my name. I waited another hour inside just to be seen and taken X-rays. Then another hour for someone to come and talk to me. It was freezing cold inside and you can tell they're very unprofessional. People walking by, in and out a room right behind me, but no one cared about having me wait for hours! This was my first and last! read more

So far the reviews i read is nothing compared with the excellet service at the Belt Line Office, Dr. Raina is so sweet and thorough!

Was told my deep cleaning was not part of my insurance. Not true. My insurance confirmed that it was covered. So Jefferson Clinic quoted me over $300 for all 4 deep cleanings. I went to another dentist and paid under $100 for all 4. So I'm guessing Jefferson Dental would have pocketed over $200 overage. So NOT RIGHT. My husband has excellent dental insurance. NEVER AGAIN WILL I GO TO ANY JEFFERSON DENTAL.. read more

I had an appointment today at 10:00am to extract one tooth. After waiting for a while in the dentist chair, the dentist came and gave me anesthesia and told me to wait 5 minutes to get numb. I did wait 20 minutes and I complained to the nurse. It got numb and went away, too long time. I could feel the numbness going away and feel the tooth broken piece hurting again. She got mad and offered me a refund. I took it. Never come back to any of those Jefferson clinic again. Who leaves a patient with after anesthesia for 20 minutes. She want to do more. Hell no, I don't know how much my body can take. read more

I cant say enough about the staff and Dr. Reena, their attention to detail is admirable. I have been a patient for over 2 years now and do plan on continuing attending their clinic for a long time. Kind Regards, Juliana read more

I went here, as a new patient, for a deep cleaning and two root canals on Wednesday the 6th. My prior appt. was that Sat. for consultation. Stayed there for almost 2 hours for the consultation and made arrangements to have everything done on Wed. My appointment was for 8am. But didn't go back till after 9am. And once I went back i waited for over N hour to acctual get numb for the procedure. The assistance was great but my patience was tested. After over 30 min. Dr. Reena finally came. She was actually great. She calm my nerves and made me a little relax. The procedure didn't take long once she got started. But she keep stopping and leaving due to having several others having procedures the same time. So a procedure that can be done in less than 2 hours took me around 4 1/2 hours. Dr. Reena is a wonderful dentist who explains everything she's doing as well teaching some assistance at the same time. I would recommend going for Dr. Reena services, she's great. But the over booking...long wait time...and the time it takes to get seen and get things done should be addressed. I will be returning to get molded for my crowns next year and have other things done. Hopefully I want have the issues that others been having with my filling and things go alot smoother... But so far so good for now. Have pain but it's not unbearable. So, if you want a good Dr. with compassion then Dr. Reena is the dentist for you, if don't mind the wait time!! read more

Terrible service, terrible place . I scheduled an appointment for a cleaning. When I went there, I waited for 2 freaking hours. The doctor said I have bone loss and I am in my thirties... I was told my cavities need refilling?? was taken to a room to discuss my insurance, never got the cleaning I scheduled for.I left to never return. Do yourself a favor and stay away. read more

I have been going here for years the staff is amazing and they're very efficient now clear your schedule for part of the day cause they're slow but that only if you have issues so I've learned to keep a healthy mouth, but they take their time on your mouth only cause they care. read more

I would give zero stars if I could. Do not waste your time. They scheduled an appointment for me. Did X-rays and then said they had no time for any cleanings or further work. They want to get as many visits as possible from you to rack up your insurance bills. Staff were extremely rude when I complained, then slammed the front window at me when I left the clinic. DO NOT SEEK DENTAL CARE HERE. read more

Arrived at 1:20 for my 1:30 appt. Was finally called back at 3:40. Exam rooms were actually one large room with dental exam chairs facing in different directions like a hair salon. No curtains separating stations. Sat in my area for forty minutes facing a large screen with all the full names of the patients seen today posted. Complete hippa violation. Every time I asked about the wait, I was reassured that the doctor was in surgery but that I would be seen. At four, the dental hygienist left and heard a patient who had been there for a 12pm appt upset that he was promised that if he was waited he was guaranteed to have an exam and cleaning. Just like me. The tech then said that we would be seen by the dentist but no cleaning. I ended up leaving at 4:40 having never been seen by the doctor. What a joke. read more

ABSOLUTELY HORRIBLE EXPERIENCE!!! This place bid a cattle call meaning all they care about is how m much $ they can get in the door. There morals and values are not of the well being of there patients. My fiance went to this location as a last resort because original dentist was closed. We arrived at noon and didn't get seen till 5pm on a Friday. The Dentist to patient ratio is OUT OF CONTROL!! This place only has 1 Dentist for a lobby packed full of people. The shot that they used for pain is LOW BUDGET meaning you still feel everything they are doing. The Dentist asked us to come back the next day to finish, what angers us is they made us PAY for everything before we left on Friday. That is crap!! My fiance is in more pain then when we went in and still the same situation (cracked crown). I think its funny how the told us there was an infection in the tooth. Moral to my story is: SPEND THE EXTRA MONEY & GO SOMEWHERE ELSE! This place only cares about your MONEY... All I heard while waiting in the lobby is all the patients SCREAMING because of the amount of PAIN THEY PUT THEM THROUGH! WE DEMANDED A REFUND read more

I was referred to Jefferson by a friend and I thought it was going to be a good experience by the way she had explained everything to me but I was wrong. The only thing they actually do pretty fast are the x-rays, other than that be ready to wait 2hrs to get your procedure done. I waited like 30 minutes on the chair waiting for the doctor to come see me and tell me what I needed to get done. Oh by the way, there are no rooms in this place. So if you're paranoid of someone seeing or hearing what you're gonna get done don't come to this place. The only thing that separates you from another patient is a small wall. So while I was waiting I could hear the doctor tell the person next to me EVERYTHING. I could hear the procedure, the doctor telling the patient what to do, the nurse talking..EVERYTHING. And you would think since there are no rooms in this place they would be careful about the patients information, but no. They literally have a computer screen infront of your face the whole time, with all your x-rays and pictures. So if someone walks by your chair they can see that. Which I think is a HIPPA violation, but whatever. So once the doctor was ready to see me she numbed my mouth, then she left me there for another 30 minutes while the numbing "set in". When she came back she would do one cavity and then leave to take care of a patient, I felt like she had a lot of things going on at the same time that she didn't really care about my procedure. Another thing that bothered me was that while they have your mouth open the doctor and nurse would talk to each other about other patients. Like, I don't wanna hear that! Discuss that somewhere else! Not while I'm in the room with my mouth open wide. Do not recommend this place at all! Save your time and go somewhere else! read more

Well, how do I begin with the mot miserable dentist experience I ever had.... Once the reception knew that I was covered for 5 thousand dollars they doubled my charges. They charged me double what they charged my friend for basically the same treatments. Their equipment is old. The clinic is soooo dim. And I suspect the Doctor drilled a healthy tooth just to get me back. They call me every few weeks to get what is left in my coverage. And they never call my friend who has no insurance. Stay away, keep your teeth healthy... I was ripped off and they still expect me to go back, some nerve they got!!! read more

Went to Jefferson Dental Clinic in Irving for a routine cleaning and fillings. Everyone was friendly and the wait wasn't long. Stephanie took care of me at the front desk when it came time to check out, she was very helpful. Dr. Raina took care of my teeth & she made me feel very comfortable and secure. read more

Wait time here is ridiculous... 11 o' clock appointment would get you in at 1 pm. It happened to us thrice and everyone in the lobby is frustrated. Not worth it!!! read more

WARNING !!!! DANGER !!! KEEP OUT !!! DONT WASTE YOUR TIME OR MONEY !!!! YOUR HEALTH COULD BE AT SERIOUS RISK !!! Ok I went to have a tooth pulled back in January of this year. Simple right? I mean we have all had teeth pulled before. The dentist trainee (not a real dentist) pulled my tooth, the root broke off, so they really had to get in there a dig around to get the rest of the root. They couldn't write a script for real pain killer so they gave me Tylenol 3 which did nothing. After 3 days they finally got a real dentist to write me a script for Hydrocodone, which worked but they only gave me 2 days worth. I returned in 2 weeks for my deep cleaning during which time I told them I was still in severe pain. They said well it looks like the area has healed up just fine but we may have to go back in and clean out the socket. So they did. Now the pain was so bad I had to go to a pain specialist to get real pain meds for more than just a day or two. That was an extra $100. Showed back up in 2 weeks to have the rest of my deep cleaning finished up and again I told them that not only was I in severe pain but that after they had cleaned out my socket my nose started running and there was a really foul odor associated with it. So they did what they needed to in order finish up and said everything looks fine, you shouldn't still be in pain but we can set an appointment with our oral surgeon if you like? The nearest appointment was 2 months away so I declined. My nose ran like a faucet, the pain in my upper jaw was constant, I had the chills and couldn't get warm, and then I woke up one morning and my right eye was swollen shut. I went to one of those care now places who recommended that I see a ENT. They gave me a steroid shot which did help but in talking with the nurse, she suspected that my sinus had penetrated either by the root removal or the socket cleaning but couldn't say for sure, that's why she recommended the ENT. The care now visit was $245. The ENT was a clown and charged $175, but he did run a culture to find out that I did indeed have a sinus infection so he put me on an antibiotic that cost $258, this was my fourth antibiotic since going to the dentist. Just treating the symptoms and not the issue. I finally made the appointment with the Oral Surgeon, who when I told him this whole story and how I have been having to live on Claritin D for the past 6 months ever since they penetrated my sinus. He said that's impossible and that I needed to go to an ENT and walked away just leaving me sitting in the chair. I finally got up and looked around and he was helping someone else, when I took everything off and went to the window they told me there was no charge for consultation. So I left. Now here I am 6 months after having a tooth pulled with a sinus that doesn't work, having to take Claritin D and nose spray daily just to function without snot running out of my nose. If I don't take it I cant breathe right. I now have to sit with my head tilted to the left to keep my right nostril clear, I now have to sleep on my left side just to be able to get to sleep which is not natural for me and have to take lots of Advil daily to deal with the pain of sinus pressure. They don't care about their customers, its all about making money and getting trainees experience. Stay away at all cost, even if it is the only place your insurance accepts. You will be better off paying full cost from a real Dental Clinic. This has been my experience. Also check on line, thousands of people have had their sinus messed up from having teeth pulled, its not impossible, its a stone cold fact. I am not the kind of person that would sue, but the thought has crossed my mind. If they mess up they are not going to do anything to help you or admit that its their fault. read more