Maybe I just hyped this place in my head but I thought this was THE place to go for doors. I called and asked a few questions. Mainly about installation and the lady on the phone was snippy. Only offering a quick "no" response and saying I have to come to the showroom to look at what they have. At the showroom, the options available to see are a handful. Everything is in the catalog. The staff disorganization was obvious. I waited for the 1 free sales person and quickly found out that the door only comes primed and ready for self stain or paint... really? The idea of "custom" door is a joke because they only offer what's available in catalog and didn't work hard at all to figure out a door that would work for me. What does this place actually offer? No installation. No showroom. A catalog of products they can sell to you and shitty customer service. read more

Seeing some of these reviews made me want to leave some feedback. Most of the time you'll only see negative reviews because people that have bad experiences want them to be known. After Ida I've had to replace some exterior doors due to damage and interior doors just for aesthetics/upgrades. I've had nothing but good experiences with Jefferson Door. I've primarily dealt with Wesley and have nothing but positive things to say. Dealing with big box stores is a pain and has always been a hassle. Their prices are very reasonable compared to Home Depot and Lowes. I do all my own work on my house and it nice to talk with knowledgeable people that can answer your questions to make sure you're getting what you want. Another plus was free delivery. Although I have the means to go and pick up Materials it's so much easier having them delivered. Anyway just wanted to leave a positive review amongst the negatives in case it sways someone to use them. read more

Jefferson Door - Building Supplies Near Me - Harvey, Louisiana

TL;DR: Overall, I'm extremely disappointed in the poor quality of their product and lack of customer service. We bought a Dutch door from Jefferson Door about 1.5 years ago. Unfortunately, the door has started to split in the middle and the bolt barrel broke off, rendering the door useless. I emailed Jefferson Door to explain the situation. Someone named Sean called me back. He was incredibly rude and condescending, and had made up his mind about my service call before even letting me speak. He was insistent that the damage was caused by "abuse." In this case, the abuse being that we were pulling on the door without turning the knob (I don't see how this is plausible given that we know how the door operates as it is in our house), which caused the barrel bolt to split the door. I tried to explain why this doesn't seem plausible, and also why it shouldn't affect the door even if it did happen (the door wouldn't move as the latch would be in the strike plate hole); however, Sean had no interest in listening to me, and our conversation ended abruptly. As an adult human, I've been operating doors for quite some time and understand how they work, but somehow in this case Sean/Jefferson Door arbitrarily decided this was abuse/user error and refuse to offer any type of remedy. I've attached pictures for reference. read more

Jefferson Door - Split on door 2 - Building Supplies Near Me - Harvey, Louisiana

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Worst people in the world to buy anything from.NO service after sale they sell JUNK.refuse to fix door that split made 4 calls and nothing happening.This is a door that is 4 months old. read more

Be careful. This place just wants your money, not your business. They deal only in cash and are very reluctant to take returns. And I'm sure that they don't only take cash only from the large contractors... probably just the little guys. They sell damaged items. Check your stuff very well before you leave, because you will not be able to bring it back if you discover that they have slipped you the ole' damaged door! I do not recommend this place. Don't support them. Not at all. read more

In the last year I have purchased exterior and interior doors for over ten (10) homes, including baseboards, door casings and crown moldings. They have a staff that can bid off of blue prints and meet with your homeowners and get specific item selections. If you are a contractor who needs a supplier who is able to meet with your customers and then provide you a comprehesive "trim package" bid, then this is the place to go! read more

Outstanding service. Great quality control and a willingness to fix any problems you might have with their products.

I purchased custom doors from them 5 yrs ago. The first set when installed got water vapor between the panes . They were ugly about replacing them and I had to pay the carpenter to re do them as they would only replace the doors. I really wanted a refund and yo get them somewhere else, but they insisted on the replacements. Now 5 years later they have shrunk and leak at the seams, the frames which were supposed to be Spanish cedar are really pine, untreated, and they have rotted out. These people are a sham. They sell second rate product at a higher price, and their customer service is atrocious. Stay away. Go to lowes or Home Depot They stand behind their product. read more

Jefferson Door sales are wonderful. But their recommendation of Gerald Smith was not professional. It took him 10-12 days to stain my door. He only works 3-4 hours a day. He ,Gerald, installed a closet bifold and missed aligned the doors. They are crooked or not leveled. As for the entry door Gerald never gave me a price for installation until it was installed, which was a hefty 550.00. I am now looking for another installer to correct what Gerald Smith had been paid a lot of money for an efficient job . Do not hire Gerald Smith he wears old shorts and country boots 20 years old. He is fifish with long white hair and drives a blue truck. Very unhappy. read more

Pretty good customer service, somewhat pricey, however good quality. Most items are available for pickup the same day. They do more than doors here so if you need cabinets, windows, or something custom made, they can do it. read more

Ordered a pretty expensive set of doors , first of all we were told the order had been messed up ,then we were told the doors were on truck from manafacturer then ,when we called again ,we were told they were out of stock at factory and would be delayed, this was a month after initial order. They finally said we could have a Floor model which were slightly different but would not offer any discount even though we had already paid half the money ,when delivered they said we owed more money even though we had a statement for our remaining balance. Really horrible customer service and nobody seems to know what's going on . read more

First the I ordered the doors and paid in full upfront and I was told doors should be ready in 4 weeks. Okay that's fine. So after 4 weeks I call and check on the doors, I was told that they would be delivered the next Monday. Okay, So then I didn't receive a call about setting up time, so I call again. "oh your doors aren't ready yet" Okay so when will they be? Should have them delivered by Friday. Okay. Friday no call/ so called them again. "Well there's a problem with our equipment they should be ready next week and your doors are next in line" Okay call the following Thursday " well your doors just arrived we need to finish them. Well they need to be here next week. they were. However, two of the doors had to have trim removed and cut down due to sales and manufacturing mistake and other door was too tall. Called but nothing would be done. Not sure I'll use again or recommend. read more

This place has horrible customer service. They do not deliver as promised. Very nice doors, but don't count on getting them expected