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    Jeffrey Coy, DDS

    4.0 (2 reviews)

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    2 years ago

    We are in and out fast, love the staff and beautiful office. Oh and we never pay a dime!

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    13 years ago

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    Aspen Dental - New Hartford, NY

    Aspen Dental - New Hartford, NY

    1.8(24 reviews)
    2.3 mi

    I have worked in Dental Insurance for 8 years now. I know the in and outs and the do's and donts. I…read morehave always used Aspen for my dental care as I have always found them to be convenient and good about working with me. Now Most people postpone the dentist because its like walking on to a car lot with a dime in their pocket and driving off with the hottest car but a loan beyond their means and a new huge debt. They find the experience similar. I do to but you have to know your plan. So I get the email to fill out my forms prior to showing up and I so I do that. When I get there I have to file out the forms anyway. So, Why did I spend 10-15 mins filing out the forms 6-7 nights ago? I guess Somehow I have two patient file numbers maybe. On to the visit, the X-Ray technician Chyna was amazing. I started to gather back hope that this visit would be amazing. She was polite and sweet. Chris the hygienist also amazing. I knew I needed some intense suggestive work done but he again was polite and kind. I never was made to feel bad or uncomfortable. After he finished the Dentist entered. Dr. Moses advised me of what I knew already and suggested a few things I was unaware of. However she was more focused on discussing the shoe shopping she had done with her assistant. This discussion took precedent over me in the chair. Now after several minutes of their personal discussion while they updated my chart and she would look in my mouth for a short moment, I was sent out to finance and scheduling. This is where it is always fun. I'm a smart shopper at the Dentist so I request everything be sent for Pre D prior to agreeing to pay for anything. My visit was mainly due to severe tooth pain in which three teeth are actually causing the issue. So if you can surmise the amount of pain I would be in. So the scheduling/finance guy suggests my focus has to be the cleaning and we need to it set up today and it would cost over $600. Pump the brakes, I told you I work for the insurance company in which I have insurance with and I process the claims and that my friend is wrong. Hence my request to send the Pre D! Now let's back to the main concern and the fact that I am in immense pain which is being caused by not one but three teeth. So let's focus on a real severe issue. Now that we are both on the same track the next available appointment is......not until the middle of February and in order to schedule that and lock it in I have to pay half that charge. Again I work for my insurance company and know cost and you give me an amount well above what I know to be true. So no I am not paying that and are you kidding me that if someone is in severe pain, can't sleep, needs three teeth addressed you schedule them out for 3 weeks? Very bad experience overall. Extremely disappointed! This is the very reason why people postpone dental visits and wait until the very last minute you look at people like $$. You showed no concern for my pain or suffering, you wanted me to get a cleaning done as a priority for over $600 first. You put upgraded crowns on an estimate rather than talking to me about the basic and the upgrade options. Your Dentist was focused on shoes and shopping well I sat in the chair in pain. Is this really how you want any patients visit to go?

    this place is truly the worst. we switched insurance about a year ago and this place is overpriced…read moreas heck!! not only is it the pricing that bothers me, but the absolute mess of a wait time. one time i had an appointment scheduled for 9 in the morning, mind you i live forty five minutes away, i was ten minutes away id say this was like 8:05 because i was gonna pick up something before hand, and they cancelled. i was truly disappointed. when i do have appointments there, which i had one just a few days ago,, staff is decent i guess, but after my cleaning they told me to wait in the waiting room to schedule my next appointment. i waited ONE HOUR. AN HOUR. just sitting in the waiting room just to be called. horrible place.

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    Aspen Dental - New Hartford, NY
    Aspen Dental - New Hartford, NY
    Aspen Dental - New Hartford, NY

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    Jeffrey Coy, DDS - oralsurgeons - Updated August 2026

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