Worst ever. Office is incredibly inefficient and they continue to make one mistake after another. My 98 year old mother had Cataract surgery thru Dr. Wasserstrom office. Surgery was ok, but trying to get prescriptions for 3 different eye drops was a total failure. Supposed to process the prescriptions at our pre op appt one week prior to surgery. No eye drops received. After surgery had to have my Mom sit in a hot car while I stood in line in their office to request drops. After 1st eye was done, they confirmed that several patients experienced this exact problem due to someone in their office being out sick. The next month, when we went back for the 2nd eye pre op, they assured me they had measures in place to make everything go smoothly. Well, EPIC FAILURE AGAIN. No prescriptions received in advance of surgery. Apparently never sent in again. Day of surgery I knew better than to wait in the car. Soi I dropped her at home. After waiting on hold for 47 minutes with Dr office. I decided to go to the office. After speaking with several people, they confirmed the prescriptions were never submitted. REALLY??? I asked them to send to CVS. After u confirmed with them that they had been sent, I headed to CVS. Once arrived, I checked in and CVS had only received 1 prescription. I called the Dr office and they told me that it sometimes take a while for them to be received and processed. They confirmed that all 3 had been sent. After waiting at CVS for almost an hour. I got in line to hear once again only 1 prescription had been received. When I called the Dr office, they figured out 2 prescriptions had been sent to another pharmacy. REALLY? AGAIN? We will not be going back to this office and recommend you find another place that knows what they are doing. read more