6-5-25 Dr Kahlil is awesome and listens to his patients. I love that the staff were very friendly…read moreand very professional. I had issues with the phone service as they have a company scheduling service which is not done in the office. So initially when making an appointment they ask which location do I want to go to based on schedule availability and once I decided on one semi-close to my house I went for appointment which they also gave me the appointment and the location. Also 2 text message reminders which was helpful but upon getting lost from the old address given I called and the scheduling service back and they told me I have no appointment but was 2 weeks from now... This appointment was made a month ago. Upset I had cleared my schedule for this appointment, given the wrong address, and at the time headed to the right location, I went into the office and talked to the front clerk who was super sweet. I showed her my 2 phone txt message reminders for today and she apologized and said it's ok I will put you in and winked she worked me in with no problem. This was a relief. I didn't wait long at all. I filled out the necessary paper work. The staff, I saw prior to the MD visit was super nice and made feel welcomed. Dr Kahlil was very apologetic as well for the inconvenience and misunderstanding on behalf of the call center. He did the exam and gave me sample eye drops & explained my prescription. I was scheduled the next week to see the specialist Dr. Zhao at the same office on 6/12/25 which is next week. Update 6/12/25 I came in 20 early and was met with a smile from the front desk. I waited all of 10 minutes and was called back by a young man who was super nice doing the inner eye photo scans. Dr Zhao I felt listened to my concerns and provided me with a thorough exam. He was very knowledgeable and answered all my questions and did not rush me at all. All was great with my exam and I was given recommendations for allergies dry eyes. It was straight to the point. I recommend these doctors as my service was great thank you 4 stars for the simple fact the call center needs to do better. If you can talk to the actual clinic staff when making the appointment then all is great!

Called over a month ago - specifically asked if they took my insurance and if an eye exam was…read morecovered. They took longer but said yes to set the appointment for 8am today. Waste of time, gas, and energy. Show up, check in, they run insurance again and claim to have not known the exam isn't covered and to shame me into paying in front of a lobby full of people - They either lied then or lied today, regardless would not recommend.

You are just a number and THEY COULD LESS. Doctor…read moreWasserstrom charged me extra for the premium lens when he did my cataract surgery. The premium lens was sold to me so I would no longer need glasses. After surgery Doctor Wasserstrom explained the lens used was not strong enough and I would still need glasses. Doctor Wasserstrom's explination, " NOTHING IS EVER PERFECT". I received no refund although a refund was certainly in order. As a patient, you only get one shot at catarract correction; My recommendation, FIND A COMPETENT OPHTHALMOLOGIST.

Worst ever. Office is incredibly inefficient and they continue to make one mistake after another…read more My 98 year old mother had Cataract surgery thru Dr. Wasserstrom office. Surgery was ok, but trying to get prescriptions for 3 different eye drops was a total failure. Supposed to process the prescriptions at our pre op appt one week prior to surgery. No eye drops received. After surgery had to have my Mom sit in a hot car while I stood in line in their office to request drops. After 1st eye was done, they confirmed that several patients experienced this exact problem due to someone in their office being out sick. The next month, when we went back for the 2nd eye pre op, they assured me they had measures in place to make everything go smoothly. Well, EPIC FAILURE AGAIN. No prescriptions received in advance of surgery. Apparently never sent in again. Day of surgery I knew better than to wait in the car. Soi I dropped her at home. After waiting on hold for 47 minutes with Dr office. I decided to go to the office. After speaking with several people, they confirmed the prescriptions were never submitted. REALLY??? I asked them to send to CVS. After u confirmed with them that they had been sent, I headed to CVS. Once arrived, I checked in and CVS had only received 1 prescription. I called the Dr office and they told me that it sometimes take a while for them to be received and processed. They confirmed that all 3 had been sent. After waiting at CVS for almost an hour. I got in line to hear once again only 1 prescription had been received. When I called the Dr office, they figured out 2 prescriptions had been sent to another pharmacy. REALLY? AGAIN? We will not be going back to this office and recommend you find another place that knows what they are doing.

I had an appointment with Dr. Kowanacki and I do t know what went wrong but my surgery was a flop…read more The started to do LASIK and apparently when he went to cut my eyeball. They call it a flap. It was cut wrong!! I had to endure the pain and discomfort of getting LASIK with no positive results. I never heard from him again and I never got a refund or anything. I would think twice before doing this procedure. I still have not gotten any answers or results on what and why this happened. Don't DO IT!!

Just got Lasik! Extremely happy with my results only did one of my eyes decided to do the mono…read morevision. Excellent service, professional staff. I would highly recommend.

Dr. Rice and all the staff at Acuity are outstanding. I could not be more pleased. It was…read moreterrific from beginning to end. I highly recommend them. A special thank you to Michelle, Justin, and Melissa. Their patient care is the best.

he had to examine my wife and I twice, the glasses were made twice, and now my lenses are…read moredefective. I have Amex. Guarantee, but Dr. Roce will not give me the necessary forms to file a guarantee claim with Amex. Stay away!

I've been a client at Lake Murray Optometric for over 25 years. Each and every time I come in for…read moremy annual eye exam and consultation I feel welcomed and appreciated. Every staff member greets you with a warm hello and smile. My previous Dr. left to another facility so I had the services performed by Dr. Rachel Inlow and she was nothing short of amazing. she was very detailed and conveyed the information in an easy to understand language. I'll definitely be requesting her for my next annual exam. The fees are very reasonable (I had to pay "out of pocket) and I consider a great value. If you're due for you annual exam I highly recommend Lake Murray Optometric without reservation. Also recently my wife's expensive pair of glasses became damaged (one of the ear piece hinges broke and couldn't be repaired). I brought them to Lake Murray Optometric (where they were purchased) and Des Elsen one of the Opticians said she'd try and get the frames replaced under warranty. She was successful and when the frames were received she sent the frames out for installing the frame lenses. Everything was performed under warranty and with a smile. Thank You Des for saving us hundreds of dollars!

I am extremely disappointed by how I was treated by this office. My eye doctor of 35 years passed…read moreaway and referred his patients to Dr. Gonzalez because he trusted this office to care for us. I had an unexpected crisis at work and was running 15 minutes late. I explained the situation but was told I would have to pay $75 to see my doctor, or I could see a different doctor for free. How does that make sense? My vision is complicated, and continuity of care matters. I understand having policies, but there should also be room for compassion and reasonable judgment. This experience made it feel like collecting a fee was more important than patient care. After 35 years with a doctor who truly cared about his patients, this was incredibly disappointing.

I had an eye exam to fit me for contact lens which I have never worn before. The exam was fine but…read moretrying to fit me for the correct lens was a little bit of an issue. She wanted to have me try wearing the lens for a few days before we ordered them and she gave me a sample pair to use first. She left me in the room to try and put the lenses in my eyes on my own while she saw to another patient. After trying for about 10 minutes her assistant came into the room to check me and I was so frustrated that I couldn't get them on and asked for help. Her assistant could not help me she said "she did not know how to put on contacts" so I had to wait for Dr. Lee again. After waiting for the doctor for about 30 minutes she finally came in and put the lenses in my eyes herself and sent me on my way. Told me to practice at home and eventually I would learn. So I left and went home with the samples but without my prescription. After a few times of trying I was able to get the contacts in but my eyes started having issues with watering a lot. I had to go back to Dr. Lee again and she told me I had a plugged eyedrops and gave me some sample medication to fix the issue and sent me off with the samples. Months later I reached out to Dr. Lee wanting to try the contact lenses again so I asked for my prescription. I was going to take and fill the prescription myself rather then go through Dr. Lee's office, I thought they were a little to pricey. She was reluctant to give me my prescription without using her distributor so I agreed to purchase my first 6 month supply thought her for 109.00 and some change. Dr. Lee told me she required that pay for my lens in advance and they would be ready in 2 days. When I went down to pick up my prescription I was giving a container with 3 sets of contact lenses. I told the receptionist I was quoted 6 pairs for 109.00 and told me that the 3 pairs were going to last me 6 months. I asked how long can I wear the lenses for and they said 30 days. I left and when out to my car and did the math and realize I still only had 3 months so I went back inside and requested my money back. They ended up calling Dr. Lee and she spoke to me on the phone and said "her associates did not know the correct information that the contact lenses were good for 5 weeks and that 5 times 3 would give me over 3 months and she would give me samples after that". There is not a 5 week contact lens only a 30 day one and it should be throw out after 30 days. I finally asked her for my money back and she would not give all the money back and she claimed there was a restocking fee and she only gave me 75.00 back out of my 109 I paid for the lens. I am so disappointed in Dr. Lee and I will never recommend her to anyone ever. I think she is very scatterbrained, always tarty, disorganized and I think she is crappy to her staff. Her staff is very nice but I think they take a lot of blame for her mistakes. I wish I would have read some of the reviews on her I would have never of used her I would have gone through my insurance instead, at least I would have gotten my prescription from them immediately after my appointment.

My dad and I have been going to Dr. Lee for years, Dr. Lee was able to immediately address an eye…read moreproblem in my dad's eye before he got permanent vision loss, now he sees great. Thank God! Dr. Lee is a sweetheart!!

What a GREAT, FANTASTIC experience with RN Adrian Fis this morning, this guy rocks! Thank you good…read moreSir for taking care of me, the dog bite guy.

The optometry and the ophthalmology depts. here are atrocious. Optometry makes you wait 3-4 MONTHS…read morefor your glasses--after they are ordered. If they tell you 10 days they are lying and they will later admit the same. Now I need bilateral eye surgery. First they make me wait a year--yes, a whole year to get it scheduled. Then they set it for bilateral but do all the work up for just one eye. Then they have to re-do everything to fix their errors. They will call and have you come back for tests they "forgot" to do. But they'll give you call back numbers you can't use--only doctors get to call directly. Patients must use the 800#. If you call the 800# the hold time is an hour. Then they transfer you to ophthalmology and you hold another 45 minutes. This has been my experience three different occasions--so not odd, but Kaiser's normal. When you get through--50% of the time they hang up on you. They don't know the names of the department's technicians so when you ask for say (in my case Crystal) they'll just hang up on you--after you waited for 1.45 hours!!! They won't even give you time to say, "Could you just look up who called and why then?" Nope! They are so RUDE. Eventually you give up and drive in to find out what surgery called about. I found out it was to re-measure my eyes. This is the 4th time to measure them. I wonder if they'll end up operating on my nose vs my eyes. I am truly SCARED. These guys are a bunch of Bozos!

Had a great experience at my eye appt today! I was seen within just a few minutes, quickly had my…read moreexam, and was out of there in no time. Dr. Bruce Haight was great as well!

Dr. Bruce Haight said my eye pressure was a little high and prescribed a bottle of eyedrops to use…read moreevery night and told me to return in two months to see if they're working. I came back in two months, and I informed him that the drops were depleted a few days ago. He said they only last 24 hours (so naturally my pressure was high). I didn't understand why he had me waste my time (and money). The pharmacist later told me the drops were only a one month supply! He prescribed three bottles this time and told me to return in two months. The next day, I wondered why I should be taking the drops another two months without even knowing if they worked for me. So I called the office and told the lady I needed him to call me. She gave me the usual "one second" a few times, and the last time, I asked how long it'd really be. She said something like five or ten minutes! I asked her to call me back (not sure why she couldn't just give him that message). She never called. The next day, I went through something similar and expected his call. No call. It took a third call (to the office manager) before Dr. Haight was given my message. He called back and said I could return after two weeks. So why didn't he say that in the first place? Now I had to call his officeand change my appointment - another nightmare. More of the "one second", and I waited eleven minutes - then I got a machine. I left a message for a return call. No call from them! Eventually, I sent faxes (twice) cancelling my two month appointment and giving numerous other times I could schedule sooner and giving them the option to respond my phone or email. No response! I'm never going back. By the way, about a week before your appointment, they call you every day or two to remind you. When you ask them to not call so many times next appointment, they say they can't control it.

Rommel has repeatedly expressed unfounded claims about COVID to my parents while they were seeing…read morehim. He seems to think that COVID is "like the flu" when it clearly is not and he even said that my parents got placebos because they had no adverse reactions to their vaccines. He should either read up on the medical facts about COVID and the necessity of vaccines or he should stay the hell away from people who need medical treatment. I've advised my parents to switch to a doctor who knows what they're talking about and doesn't believe in crackpot nonsense and dangerous anti-vax nonsense.

Dr Navarrete is an amazing Dr he takes the time to listen to your concerns and is incredibly…read morethrough. He has a kind gentle bed side manner and his staff is attentive, efficient and goes above and beyond to help. Can't recommend him enough !