By far the BEST experience with a contractor we've ever had! From the kind presentation and…read moreestimate that was given, to the incredible crew that did the work. The office staff was outstanding and the most helpful people I've had the pleasure of dealing with. Our basement is bone dry and we highly recommend BWS!!!

We couldn't have asked for a better experience while dealing with a frequently flooding basement in…read morea new home! My fiance and I purchased our first home last year, and the basement flooded twice. It had no sump or drain system in place. Besides the flooding, we were consistently getting 'seeping' of water through the cinder blocks because we are on the side of a mountain. Nathan came out for a very thorough consult, and did a great job of explaining the possibilities and options for drain systems. He was honest and answered all of our questions. This was the ONLY company out of 4 that explained how we might have a monolithic foundation, and how it needs to be treated differently for safety purposes and to maintain the stability of the home. It turned out when they began to work, we did have a monolithic foundation, so the system had to be placed a little bit differently. The employees did a great job of installing the system, and answering all of our questions afterwards. It was also very appreciated how they were able to install a vapor barrier in our crawl space during the same week (we did not realize initially that they would also be able to provide this service.) Barbara worked with us to establish a payment plan that worked for us, which was extremely helpful and appreciated because we were paying for a few major projects at the same time. We have had the system installed for about 7 months now, and everything has been working great. We have reached out a couple times with questions/concerns, and usually deal with Sal. He has always answered promptly. I would highly recommend this company to anyone! Thank you!

My advice is to avoid The Basic Basement Company…read more First, the company's 800 square foot/$9,999 advertisement is just a gimmick to get in the door. While the salesman was nice enough, the mathematical jiu jitso performed rapidly to explain why that price was impossible for my 344 square foot unfinished basement space made it clear no one gets that price. As I debated hiring them, I received numerous, urgent emails and calls saying I had to decide by a random date. I should have known better. I'm normally not taken in by these high-pressure sales tactics, but I fell for it. And I very much regret it. Second, the basement that was supposed to be done in 90-days took five months. Again, this was a 344 square foot unfinished space that required framing, electrical and drywall. They did not paint or install flooring. I was told they don't do flooring. Five. Long. Months. Third, the drywall guys left my garage door open. In their defense, I opened it for them and it was on me to close it. While this wouldn't have been a big deal under a normal situation, it was a big deal because when they left (never letting me know as I was working in my home office in the front of the house) they also left the door between my family room and garage wide open. When I got off a call to check on them, my 7-month-old Golden Retriever walked out of the office with me and into the family room (not unusual) ... and then ran right out the door, down the driveway and onto the main road. It took me more than 15 minutes to find him (he's fast) and another 10 to get him back to the house. Fortunately, he was not hit by a car. I called immediately to raise a little hell about this and the next day when they returned ... no apology was offered AND they did it again! I learned my lesson, though, and crated my dog for the duration of the time The Basic Basement Co. workers were at my home. Fourth, they left my basement - both the smaller space they worked in as well as the larger 900 square foot unfinished space with storage and exercise equipment - covered in lots of drywall dust. At no point in the drywall process did they cover the door to the separate, 344-sq.-ft. space that was being worked on. Everything I own down there is covered in an inch or more of dust. I'll be cleaning up for months. Also, the room itself was left a mess. The concrete floor was covered in dust and clumps of spackle. The door and door knob (both sides!) were also covered in spackle. And the last two bags of trash from their work sat in my driveway from early December until the middle of February. They also never consulted with me when decisions needed to be made during the project - the biggest one being that they decided on their own to create four different ceiling heights in this 344 sq.ft. space. I knew there would be two levels because some duct work runs through the middle of the room. But the third as created because they said that was the only way to connect the wall to the ceiling in one corner and the forth height variation was created because a single television cable wire ran across one section. They don't touch even low-voltage wires. But they never let me know this. I could have (and ultimately did) have the wire moved by a separate contractor. Instead, they had to make a second trip a week or so later to tear out some of these various ceiling heights and make it a bit more even. There were countless other issues too minor to detail individually. But the "basic" take away is I feel I paid a little too much, it took a little too long, the ability of their workers to be thoughtful and respectful of being in my home was non-existent, and the clean-up was unacceptable for what I paid. Workers showed up in some cases dressed like they were homeless (it's construction and I don't expect suits and ties, but no uniforms and literally looking bedraggled). Honestly, there were mornings when I opened my door and I wasn't 100% comfortable letting them in. I have a family to think about. They also snuck out like cats without a word and clearly weren't concerned with making sure the pieces of the project they were responsible for aligned with what I wanted or asked for. What I will say is the drywall work itself was decent (there were issues there, but nothing extreme in terms of quality) and the look of the space is good. But another contractor could have done it in less than one fifth the time and probably for a little less money. Also, I want to compliment Gail in their office. She was a genuinely respectful, responsive and helpful person to work with. I think she does the best she can with a pretty challenging organization whose workers made plain they are underpaid, overworked and not happy to be in my home or anyone else's. Stay away from Basic Basement.

I should have known. I had a bad sales experience which was replaced by a different sales person…read moreafter the owner got involved who was great. The experience lead me to move ahead with the project. The Sheetrock day laborers they sent did a poor job. The framing people did a poor job and failed inspection. Job was riddled with complaints and issues. Completed job I'm left with nail pops in the Sheetrock, a door that doesn't close due to alignment, tons of access ports along the walls and ceiling due to left behind electric. Unreimbursed damage from their contractors. Hi-hat lighting that isn't flush with the ceiling. Electric also failed inspection. Cookie cutter jobs with little to no customization once work starts and you see opportunities for change. The owner steps in for disputes and is horrible to deal with. Go elsewhere.

We used Kevin for a home inspection and he was so knowledgeable and was able to catch several…read moreissues that we definitely did not realize on our own. His reports are thorough and excellent. I would highly recommend this company for your home inspection services.

We had used this company previously with good results so hired them for our most recent purchase…read more They NO SHOWED. No call. Their office is closed on weekends and they don't take calls or monitor their emails. Their toll-free number offers a Walmart gift card and does not appear to belong to them. It almost scuttled our purchase until we located an alternative. I would never trust them with my business again.

After much painstaking research, I settled on Pave Patrol to completely excavate my very old 3,000…read moresquare foot asphalt driveway and replace it with concrete. My first contact was with Mike, who came out to measure and answer all my questions. His brother Joe, then took over the entire job. Both of these guys spent an enormous amount of time answering my endless amount of questions, with the patience of saints, all the way through to their last day on this job. The crew showed up early every morning (weather-permitting) and worked throughout each day until the job was complete. They cleaned up meticulously, and even back-filled top soil all around the new driveway and seeded. The end result is nothing short of amazing, and I couldn't be happier. People walking and driving by stop to tell me how beautiful my new driveway is! I have a couple more concrete jobs on my To Do List, and will definitely be reaching out to these guys as soon as I'm ready!

Had our driveway seal coated and cracks filled. Within 3 months the seal coating had disappeared in…read morespots, the cracks had recracked. The spots where the coating was gone where mostly the middle of the drive, not even where our car tires ran. They have refused to do any repairs, even though they stand behind their work. We do not recommend this company.

Excellent service and selection. They installed carpeting for me and the job was done by their…read morestaff and not a third party. Highly recommend. A+++++

From start to finish our experience with everyone at Regent was amazing. Our salesperson Russ…read morereally helped to guide us to the best carpet for us. Joe, who came to confirm the measurements was very friendly (we bonded over cat stories). When he was running a few minutes late, he called to let us know. Keith and his son Jackson did a fantastic job with the install. Keith is a real craftsman and was so meticulous, especially at the base of our stairs which are curved. We highly recommend this team of knowledgeable and friendly staff.

Just had 11 windows dressed by Instant Blinds. They have a great store with lots of choices for…read morestyles, colors , fabric choices in blinds and shutters. Prices competitive. They are often used in my HOA and did 3 of my immediate neighbors. I only got excellent reviews from my neighbors. Very happy with product and service. Ordered additional blinds for my upstairs as so pleased with the blinds on my first floor. I will recommend them to other residents in my neighborhood.

Steve and his team are great! They helped us select blinds for several rooms of our home after a…read moreremodel. His team was great to work with and installation went very smoothly. We are very pleased with our purchase. Highly recommend Instant Blinds!

Had my furnace serviced after a no heat call. The service tech arrived on time (same day as when I…read morecalled) and gave me a solid assessment of the issue. He gave me a few options to fix my issue with a most cost effective option. What I appreciated was his willingness to let me watch his work. He walked me through his trouble shooting method. It ended up being a faulty gas valve, which is what I had concluded prior to him showing up. Of course there was a markup on the part but that's to be expected. It's a business and I know I was paying for the convenience of the repair done right and at that time. It took him 2 hours to do the job. This included bringing something to code that my installer (no longer available) had done via a shortcut. All in all, it was a great job that was professionally executed. And my technician was awesome! I highly recommend this company. Also, I believe they are still an independent company and not a subsidiary following a buy out. That's good! Oh, why not 5 stars? Well, I had hoped the invoice would have been below $1000. It's the cost of doing business and unfortunately I was not prepared to shop this one around.

Indoor Air installed a new Trane AC system for us and we used their annual check up service for…read moreyears. During our most recent system check-up (2022) they replaced a small switch while they were performing the annual service. They charged $300 for the part plus labor (it took 2 minutes), on top of the $160 annual service charge. We later realized the unit was still under warranty yet Indoor Air charged us for the work. It took four conversations to get them to fix their problem and they acted as if they were doing us a favor. One week later they had to come back because system kept shutting off. Apparently the condenser pump wasn't working: would have been nice if they tested it as they should have during our annual checkup. We were quoted $418 to replace it. The pump plugs in and is readily available on Amazon and at Home Depot for $60. We were being overcharged. Won't use them again.

Fantastic experience. Responsive, available, trustworthy, quick!…read more I called on Thursday night to see if someone could come out to extend a gas line as soon as possible for a new kitchen stove. It was a small project, and routine. I spoke with Eric, who said he would send a representative the next morning (Friday) between 10am-2pm. Great! On Friday, it was about 2pm and I called the office to follow up. I spoke with Eric who was extremely apologetic. The project was never dispatched and he was going to fix it. He said he could send someone between 4pm-6pm if that was still okay. A technician named Mike came out to the house and took a look at the project. He gave us the estimate, and explained that he would like to use a flexible pipe instead of the rigid pipe. He asked if it was okay if he came back first thing the next morning (Saturday) with the pipe to complete the project. Of course I was hoping it would be done, but this was a reasonable ask and everyone at this company had been so helpful/kind so far. He was back the next morning around 9am, as promised, and the project was complete within 45 minutes. I would recommend this company to anyone in the future and would use them again if we have any more projects!

AVIOD at ALL cost !!!! Jake is a fraud he delayed my entire…read moreproject by three months. he was hired to make plans for project and give us kid drawings with pencils and crayons with all stains on them. delayed our project for over 3 months in over 20k in damages . and this man is nasty just takes money and hangs up . the city inspectora even laughed when we submitted his plans . This company is nowhere near professional and all they do is steal money . stay far away !!!!!! If anyone wants to join my lawsuit contact 848-248-6834