After a recent interaction with these cleaners, it would be a disservice to not share the experience: The cleaning staff are friendly, and good workers, albeit slightly generous with the term "deep clean". The problems really both began, and ended, with upper management. From the word go, communication was poor and unclear at best. A last minute cancellation of the first booking left a sour taste in the mouth, but the benefit of the doubt was given and a rebooking was made. When the second booking came, the staff arrived 30 minutes late, and to much surprise, with an additional -unrequested- worker, and a child as well. There was some question and confusion here, but the clean went underway anyways. After the cleaning, while already being somewhat disappointed in the job, the invoice became an issue. Not only was it charged at triple the rate that had been specified by text, but also for over double the agreed upon hours. This problem led to Brian C., in upper management, who proved to not only be unfriendly, unhelpful, and disrespectful, but also showed himself to be devoid of accountability, and willing to stoop to threatening customers. Based on this experience, I urge you to take your business elsewhere. However, if you do not, please ensure that you force communication from them, and leave nothing to assumption. Don't let yourself be scammed and manipulated the way my family was. read more

This company's cleaners are great but owners are scam artists. They sent three cleaners to my house and when I requested 2. I thought one must be training, but no they demanded I pay for all three cleaners even though I explicitly confirmed there would only be two. They now said they are taking me to collections and will not change the invoice. Be warned you will be working with a terrible business if they come into your home. read more

great service! they did an amazing job with my move out cleaning and thanks to them i was able to get my damage deposit back, thank you Jem&Mel Janitorial for your hard work! read more