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    Jem Appliance

    3.4 (5 reviews)
    Closed 9:00 am - 5:00 pm

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    9 years ago

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    The Home Depot

    The Home Depot

    2.5(71 reviews)
    1.9 mi
    $$

    Customer service runs a business...remember that as I go on…read more We have been going to East Hanover Home Depot for many years. Frustration abounded with either not being able to find help or if you found someone, they didn't really no much about what you needed. *****About a few weeks ago, my wife and I went to HD to purchase a number of assorted items, either individual or in bulk. Walking in the front door, we were GREETED, YES I SAID GREETED, by 2 young(er) women, who immediately said, "Good morning", can we help you find what you want," I looked at my wife and asked " where are we?"*** I responded by saying to them what we needed. Again, so quickly and politely , both went right to their tablets to check?! Both answered almost in sync, " Please go to Aisle 13, Bay 5". We followed their answer, with directions, and in Aisle 12, Bay 5 there were the items we needed! Ok, 1 time Home Depot was , like, a different , better Big Box Store? We went back to purchase a lot of merchandise needed. AGAIN, WE WERE GREETED WITH A " Good morning" , can we help you find what you. came in for? We told them once again, and again, we were guided to the right aisle! We were greeted by Ria and Chris, both so nice and knowledgeable. Chris sat us down, and we were asked what we were looking for. The entire Department, Ria and , Chris, in particular, took us through what we wanted, needed, then put together a complete plan for us to approve, change, whatever. We were again taken care of with knowledgeable and understanding people. I'll finally end to say that we had to go back, 1 to exchange something that I purchased incorrectly. Taken care of quickly, (with a smile) by Customer Service, then again we're guided to the correct aisle, etc. A new mandate for East Hanover Home Depot definitely. WE CAN RECOMMEND that you can now go to Home Depot, not to wander around looking for (maybe) help, but definite help and with a totally different attitude . Thank you East Hanover Home Depot...we'll be back with confidence to purchase what we need. PS...lastly, their prices are either in line with others, or better.! Finally.

    very helpful with equipment rental, very smooth and easy return option. parking is rather limited…read moreby the front door.

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    The Home Depot
    The Home Depot
    The Home Depot

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    George's Appliance Service - Storefront

    George's Appliance Service

    3.7(81 reviews)
    7.9 mi

    Great customer service! We were given a 4 hour arrival window and our service technician, Joe, was…read morethere within the first 15 minutes of that window (so rare these days)! Joe was very courteous and patient but was able to quickly diagnose our dryer issue. He gave me a quote and said he could repair it right then and there. We need warm and dry clothes so of course we said go for it! Within another 15 minutes, all was fixed and as good as new! Thank you Joe! Your expertise, professionalism and courteous service is an asset to the business.

    called Georges appliance repair and explained that I had a under the counter microwave and the…read moreissue I had with the appliance. The gentle man that I was speaking with on the phone said it sounded like the microwave door latches needed to be replaced. When the technician Joe showed up at my house the next day he stunk like a cigarette. He preceded to take pictures of the serial number on the appliance. In conversation I told him that the same Kitchen Aid microwave that I have is currently 499.00 dollars at Lowes . He then told me with out doing any diagnoses that the repair was going to be 450.00 dollars so I was better off just buying a new microwave. He also said nowadays the microwaves that they manufacture are throwaways and that when they go bad you throw them out and replace them with a new one. Now if that is the case why didn't the gentleman on the phone when I called them explain that to me. It seems to me they just wanted the 121.00 dollar service call fee that I paid them. Ironically I looked up on line the prices of the switches and they were 24.99 each. I also took apart the control panel and cleaned the switches and now the microwave door switches work fine. I also wanted to add that we used Georges appliance repair in the past and we had no issues. So we were not a first time customer. When I called Georges after I fixed the latches I got nothing but a lot of crap from the gentleman that I spoke to on the phone.

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    George's Appliance Service - Rear entrance

    Rear entrance

    George's Appliance Service
    George's Appliance Service

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    Jem Appliance - appliances - Updated May 2026

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