We just had Lakeshore Carpet One replace every inch of flooring in our home, and we could not be…read morehappier with the service, installation, and product. Lisa and CJ in the showroom were fantastic with helping us pick out what was best for our needs and style and getting everything ordered and scheduled for installation. Brett was extremely helpful and honest, and he went above and beyond to help meet our budget. It is not very often where you get to deal directly with the owner. He is knowledgeable, fair, friendly, and professional. Our installers, Rick and Dave, are two of the hardest workers I have ever dealt with, and they were extremely neat and tidy. They were on time every day and finished the job in the scheduled timeline with top notch craftsmanship. Lakeshore Carpet One came highly recommended by numerous people, and we are truly happy that we chose to have them be part of our renovations. My wife and I would strongly recommend this company for any of your flooring needs. Thank you, Lakeshore Carpet One!

Fantastic service from the minute I walked in to the installation. The carpet selection was good…read moreand I found exactly what I was looking for. Long time family business and they know what they're doing. Highly recommend.

Completely unprofessional one worker invited his wife into my house then allowed her to take a tour…read moreof my home. As if that was not bad enough all my seams between rooms are crooked, they did not clean up after them self's. When I talked to the owner Chris Latsch he told me I must be mistaken that was there best installation crew.

I called first and got quotes on square foot prices for install, pad, freight etc. Two owners came…read moreout and measured using a hand tape measure. Square footage measurement was less than other companies and things were looking good. Latsch had the best price on the particular Shaw carpet I wanted. BUT, when the official quote was received the install prices were higher than what they originally quoted me on the phone. I called to question this and left a message for one of owners to call me back. I had to call 3 times over a 10 day period before I finally got a return call. The owner was belligerent and wouldn't let me talk. He said he was leery of customers who ask questions like this. Raised his voice and spoke over me... and then said "I think we are done" and hung up on me.

We've dealt with West Michigan Carpet for years and have had good service from them. A couple of…read morequotes have taken too much time and have come in too high, but you can work with them. We recently had a horrible experience with Lowe's in Ludington - they had measured and the carpet came in 5 feet too short (feet, not inches) and they didn't come through trying to rectify the problem. Being that we were only up for a scheduled week to complete a farmhouse project, we ran to West Michigan Carpet for help. Dominic, our usual sales person, was out of the office but another team member helped us find a good Shaw carpet in stock and it was installed THE NEXT DAY. They really saved us this time Thank you.

From the owner: We have 50+ Rolls of Carpet and 10+ pallets of LVP in Stock at great prices!read more

The flooring was laid with such precision that we almost decided not to have the trim put down…read more Craig is a master of his craft.

From the owner: Clarks Carpet offers quality flooring works and services to customers in Muskegon, MI. We have been…read morein business for over 40 years and we offer fast, prompt, and honest service that you can trust.Our friendly and professional staff will be glad to answer any question you may have about our services. Contact Clarks Carpet today at 231-777-2658 for all of your Muskegon, MI flooring needs.

My dealings with Lot's of Carpets has been a journey over 1 1/2 years costing me thousands of…read moredollars, disappointment, and dealing with some sketchy business practices at best. Buyer beware-I was sold defective luxury vinyl floating tile that neither the manufacturer nor Lot's of Carpet backed up when it began buckling in various areas of the flooring. Initially it was beautiful for a few months and when I called to complain, the manager,Diane, sent the installers out (I asked her to come) and they stated that my dogs caused the problem. Supposedly, the offender had several accidents near the expansion joints and it wicked up the floating channels and caused it to split apart (I was told the floor was water-proof) and accepting this we paid for further material and installation, However, the problem continued in areas that the dogs didn't have access to and were blocked by baby gates. Because we had so much money into the floor we continued to buy more flooring to patch it. I asked Diane to come and see the floor and she continued to have the installers observe the damage. I asked for the customer service number of the manufacturer (located in Canada) because there was no local number posted. Diane put me off saying she would follow up because she felt she would be more effective. She kept putting me off and had all sorts of excuses not to look at the floor. I spent an entire day trying to research the problem regarding my floor and found out in a trade journal that the buckling was an identified problem in the past few years (she told me I was the only person who ever complained about it) and it was caused by thermal expansion. Apparently, changes in temperature (I have constant Michigan temperatures with central air and heat so we are not talking about the desert here) causes the floating floor to expand and contract and over a short period of time the stress causes the joints to come apart and the floor buckles). The picture of damage looked exactly like I was having to contend with. My husband took the article in to Diane (which she said she never got) and she again put us off and said she was going to contact the vendor. She never called back-and the problem continued. I finally got on the phone and confronted her and she agreed to to meet at my home and look at the floor with the flooring vendor. Unfortunately, most of the damage appears at night and we had the worse damage repaired (over the year and a half we have been complaining) but new areas are beginning to show at night again when the product contracts. The vendor told us he would see if he could get further product or see what could be done. Well, the bottom line is that the floor manufacturing company went bankrupt and Lot's of Carpet has never responded to us responsibly. The manufacturing company is still operating in Canada but has no ties in the United States and we are denied being able to be compensated. I think I could have been less angry if our complaints had been heeded by Lot's of Carpeting. Diane was not the owner but told us that Larry Jenkins (the owner) let's her do all the customer dealings. I am not accusing anyone of direct misdeeds but I find it curious that she ordered the product in the same year that company filed bankruptcy in the United States. Being the floor professional that she alleged to be, why wouldn't she know they were having problems? Also why didn't she know about the problems of thermal contraction? I went with a local business thinking I would best satisfied with a local company-I was certainly wrong. My husband and I were raised in the area-he is retired from the military (Marines) after 23 years of service and I was a professional nurse-this was not a great welcome home. No wonder the owner had to write glowing reports about the business himself: but, signing your own name-seriously? Please beware potential customers.

From the owner: Specializing in: - Floor Materials…read more- Rugs - Tile-Contractors & Dealers - Flooring Contractors - Carpet & Rug Dealers - Flooring Installation Equipment & Supplies