Doctor should recognize the mistakes made and update the Michigan Dental Association with the…read moremistakes missed so everyone can get on with life and this patient can get his teeth fixed so they are touching and he can eat on both sides, 4 porcelain crowns just need to be remade it's that simple but the doctor or no one else is stepping up. Dr. Sarah Palmer missed a bunch of stuff through a biased clinical exam through the Michigan Dental Association with Dr. Palmer where the doctor from Grandville Dental Health Center that did the work was present and now the patient has to live with these ongoing issues because the doctor didn't do a proper clinical exam. Dr. Sarah Palmer was bribing me with a check to sign a release form to say the doctor did nothing wrong. Who offers a check to someone before the clinical exam even took place. I was no way taking a few thousand dollar check because I wanted to know why me teeth are breaking after a $54,000 full mouth restoration of all porcelain teeth but instead the doctor took a fake exam and didn't take any bite checks or x-rays and failed to diagnose 8 teeth not touching and a backwards dental crown then gives inaccurate information to the dental society to decided my case. Because of this doctor and the two other doctors that gave a fake exam and their failure to be non-biased this patient is unable to get his teeth fixed and was left with a botched dental treatment because Dr. Sarah Palmer doesn't know how to do a thorough examination. It is a complete fraud really... Patient used the SmileMichigan find a dentist tool which is owned and operated by the Michigan Dental Association and spent over $50,000 on a full mouth restoration through one of there members which consisted of 24 all porcelain teeth and was left with 8 of the 24 not even touching. Only 1 week after this full restoration a bridge became loose a crown became loose and another permanent crown fell completely off and the dentist was never willing to fix anything so a peer review complaint was filed but the whole board is friends with Dr Larrissa Bishop the past president of the dental society and the board members just couldn't be unbiased. The SmileMichigan find a dentist tool endorsed there members and advertised that the MDA dentists are dedicated to upholding the highest standard of practice so that you and your family can receive the best oral care. The MDA advertised that they are dedicated to ensuring that Michigan residents receive the highest quality oral health care and How can the MDA allow there member to leave a patient with 8 teeth not touching after a full mouth restoration. This should be illegal and if it's not made right then people should be prosecuted. Coverup after coverup because Dr. Larissa Bishop is the past president of the West Michigan District Dental Society that decided this case and there is major conflicts of interest with at-least 10 of the board committee members and they are all friends. The Michigan Dental Association is continuing to allow there member Dr. Rebecca Vanderbaan and Dr Larissa Bishop from Grandville Dental Health Center to get away with a backwards placed dental crown tooth #3 completely backwards then made several adjustments until 8 porcelain teeth are not even touching then left him with a backward dental crown until he found out from another dentist 1 year later. The MDA isn't even following their own guidelines and bylaws and should reopen this case because it's not going away as long as this patients teeth aren't touching. The MDA needs to help this patient get 4 crowns remade so his teeth are touching it's really that simple otherwise it's completely false advertising on the Michigan Dental Associations part. The Michigan Dental Association should go back and look at the Suppressed Photo #120 which is the photo that Chris Wilson, RDA, from peer review at the dental association says was weirdly missing from there files and re-open this case so this patient can get his teeth fixed. Stop covering up for the president of the WMDDS West Michigan District Dental Society and do your job. The dental association is not upholding there members to the highest standard of practice so that you and your family can receive the best oral care as they advertise to the public.

Amazing family dentist! The staff was welcoming and caring, and the visit was smooth and…read morestress-free. We couldn't be happier with our experience!

Convenient location. He's knowledgeable and friendly, as is the DENTAL not office staff. The…read moreoffice staff and Dr Cilla failed to disclose the biopsy procedure I needed would NOT BE COVERED BY DELTA DENTAL as it is a medical and not a dental procedure. Lesson learned after much hassle and time invested, do your insurance company homework or you could be out hundreds of dollars. I was instructed multiple times by Cilla's office staff that full payment was expected on the day of the biopsy and it was up to me to submit the claim to my insurance provider. They said they couldn't tell me how that was done. They also said they couldn't tell me what would be covered. I contacted my insurance agent. She said this is atypical procedure by a clinic. With the procedure code she learned my payment would NOT NOT BE COVERED Delta Dental although they are in DD network. The claim would have been applied to a $1500 specialist deductible with my Priority Health MEDICAL insurance. Using a medical doctor, an oral surgeon, I now will only have a $45 copay with my Priority Health medical insurance plan instead of paying hundreds of dollars. PH provided me with a list of in network oral surgeons. In addition to failing to disclose DD would not cover the procedure, Cilla's office staff was difficult and rude to me, my agent, and to the oral surgeon's staff when they asked for a referral. I was told by both oral surgeon and Melissa at Dr. Cilla's office that he refused to make the referral. Cilla's staff knew I cancelled my appt to save hundreds of dollars. They hassled me about getting copies of my file and said the oral surgeon's office had all they needed. Yet, Melissa at Cilla's office also told me Cilla had refused to make a referral. How can the oral surgeon have all they need and yet Cilla is refusing to make a referral? They also incorrectly charted that I told the oral surgeon Cilla referred me. I told the oral surgeon PH had them on their list of paneled providers. They were very aware that Cilla did NOT refer me and that my insurance agent had been the one who informed me of the need for an oral surgeon to have the cost covered. Sadly, prior to learning all this I had planned on continuing with Cilla had I required further treatment.

From the owner: Specializing in: - Periodontists…read more- Dentists

I was genuinely surprised to see that this dentist office has a 2.5 star rating. Not only are the…read moreDentists both very knowledgeable, they are kind and always spend as much time with you as you need. The hygienists are incredible, as well as the front office staff. Given that they are on a six month wait, I wouldn't believe the old reviews here.

I highly recommend this office! I had severe tooth pain and had to get a root canal. I needed a…read moredifferent dose of Antibiotics over the weekend before my appointment and Dr. Lubbers answered my after hours call personally and made sure I got the prescription I needed. All the staff are very professional, personable, kind to you and your gums. ;) The office itself is always clean- I can't speak highly enough! Just go there, you'll be glad you did!

I see people who throw negative reviews without really knowing a business. My experience with this…read moretype of care has always been top notch. The quality of care is extremely high. They take the time to help me with severe dental anxiety. They have gone above and beyond to make me feel comfortable. The office staff and my office experience has always been very friendly and upbeat. Once I'm there i feel so at ease.. i noted another review said it is sterile there. I don't know about you but i prefer sterile dental office over the alternative. Love this place and my dentist Kristin Zuiderveen.

It's okay. Very business centered. They offer a product at an inflated price. They no longer take…read moredelta dental insurance so don't bother calling if you're looking for a dentist that does. I found it odd that they don't work on Friday's. Maybe that's why they charge more for their services compared to their competition? It's all women owned, which I'd love to support, but don't expect to be treated like family here. If you can't pay you can't stay. Good luck with your dental provider choice. We are very happy that we've switched to Overloop. Educated professionals, integrity, affordable, competent and the best part? They are open on Friday's!

Our family has been with McMahon Family Dental for many years because we trust them and receive the…read morebest available dental care. The office is beautiful and the staff provides a friendly atmosphere. I just recently had the pleasure to meet the new dentist addition, Dr. Will Griffith, for the first time and he filled a cavity for me-I found him to be very efficient and had complete confidence in having him as my dentist in addition to Dr. John. Dr. Will is a very pleasant addition to this practice and I look forward to a continued relationship with this top rated dentist practice.

Dr McMahon Sr. Was amazing, I saw him for years. When his son, Dr John took over everything…read morechanged. He is all about making money. No longer participating with Delta Dental, everytime I've gone he finds a tooth that needs a crown. Kept touching arm which was creepy.

Most dental appointments can be scary for most people. Dr. B has a unique way to make you feel…read morereally comfortable under her care. She is hospitable, knowledgeable, and very easy to talk to. I would recommend her for any and all of your dental needs.

My family and I have been going to this office for YEARS. I am so very happy with how caring Jane…read moreis. Her office staff and techs have always been so friendly and helpful. I look forward to all of my visits. Highly recommend! Will never go anywhere else as long as Jane is available!

I've been going to Hoekwater for years and I will continue coming back. The staff is very friendly…read moreand takes the needed time to answer questions. I used to hate my teeth being cleaned but the hygienists here know how to get it done quickly and with minimal discomfort. I appreciate knowing a visit here usually takes less time than expected which is so helpful with a busy life! I usually see Karis or Thi, and love them! I saw Kim yesterday and she was great too. Very friendly and enjoyable to work with. The dentists are always very kind and will make suggestions for care that is not only beneficial for the patient but not always the costly method- which is awesome! They also have a great reputation in the area so referrals are easy! They have paid close attention to Covid protocols to keep staff and patients safe. You can tell their facility is very clean when you're there!

I like everything about this dental practice! I am a new patient and found the front staff to be…read morevery warm, friendly and welcoming. I have only seen one of the Dentists, Dr Drew and was very pleased with him too. I didn't feel rushed and my questions were answered. My husband has seen his brother and was very pleased also. We have been pleased with the Hygentists and dental assistants too! All in all I love this office and am so glad I switched from another Dentist.

The staff so over the top friendly and very helpful. i cant…read morewait to go back and begin my dental needs. The facility was very clean and my hygienist was making sure i was comfortable the entire time. i will recommend my friends to come here for their dental needs

This office has really gone downhill which is unfortunate. They used to be my go to recommended…read moredental office in Grand Rapids. However, after having my cleaning cancelled out from under me due to staffing issues and then not having a new appointment to offer me for 6-8 weeks, I was already less than thrilled. I decided to give them one more chance, and took that appointment, despite the extended wait. I arrived to my appointment, 10 minutes early and checked in. I then sat in their waiting room until 25 minutes past my scheduled appointment time with no communication from the front desk. It wasn't until I called another dentist's office while still in their waiting room that I even got so much as a glance from the receptionist. Left feedback on their Facebook page, was blocked immediately. Zero communication skills. Zero patient retention efforts. I'll take my time and money where it's valued.