Greg. Greg Surface…read more 1st Assistant Manager. My experience with Greg was very poor. He came across as an arrogant, condescending, and dismissive manager. It seemed what little politeness he was able to find was forced. As if his poor customer service has long been an issue and the company has tried to (re)train him by telling him what to say. If that is the case, additional training is still required. There are far too many tire shops available to feel like you're actually bothering the staff you are paying! I strongly recommend you take your business elsewhere.

Scheduled tire replacement evening before day of service. Requested 3 tires. Show up 15 min. Before…read morescheduled appointment. Dropped truck off. Didn't receive a call until an hour later that they did not have any of my tires in stock for the replacements and would have to wait 2 days due to it being the weekend. I am very disappointed that there inventory is that far off that they wouldn't even have 1 of the 3 it says they have in stock to replace to keep truck on the road. This is my second issue with service at this location. I will not return.

If you are thinking of going here - don't. I find it really hard to believe both of these cracks…read moreexisted prior to me bringing my car here to put on just two tires. As they held air just fine - just needed replaced because of wear. Even if they were cracked prior -- why wasn't I informed? I mean the tech put a balance weight about 6 inches away on one of them -- how do you not see that? Made it about 10 mins down the road before TPMS went off. I limp it home and they had impacted the lug bolts so hard my 250 ft/lbs nut busting impact wrench was no match. (Torque spec is 89 ft/lbs. Had to find someone with an air impact wrench to get them off. Imagine if I wanted to put on the spare... Avoid if you care about your safety. After leaving this review on Google - a response from the "owner" was posted and mentioned to call 1 (800) 297-9886 and hit option 2... well that's their HR department, it continues to ask about direct deposit, payroll issues, if I need to report an ethics issue - ya know, internal HR stuff. Guest services is option 6 when calling that number - however none of the options past that get you anywhere. So I worked my way to tech support and asked to be transferred to the appropriate dept. They obliged but I was sent to the same menu I got when hitting option 6 which was a dead end as before. Reading other reviews I found an alternative number (1 (800) 876-6676) which seemed more promising as option 2 was guest services when calling that one. The phone rings longer and you have the option to wait or have them call you back. Waiting eventually ends in silence with no one answering and using the option to have them call you back hasn't yielded a call back yet.... The level of incompetence is baffling it's almost impressive.

Looked online for tires that I needed to replace on truck. Online doesn't specify whether or not…read morethey have them in stock. So I attempted to call the shop. Monroe no longer has a direct line to their shop, and goes through a 3rd party contact. I went ahead and scheduled an appointment so I would be on the list. Upon scheduling it's sends and email confirming the appointment. However, on that confirmation it states to contact the brand to verify tires are in stock before coming in.... So again I called, and again it took me to the third party call line, in which they "transferred me to the store manager". However after 3 failed attempts of the manager not answering me, an hour after the first call and still no return phone calls I decided to cancel my appointment since they couldn't verify by any means that tires were on hand". Quality of service score - 1/10.

So far not a good experience, no acknowledgment no "be with you shortly" no nothing just standing…read morehere waiting. Good customer service at least would acknowledge any patron standing there in the entryway and at least say something. I get they're busy but I swear good customer service is very rare. Update after 6 minutes... they just yelled through the door we will be with you all in just a couple minutes. I know it will be more. The correct thing to say would be, "we are sorry for the wait, someone will be with you as soon as they are available." Dear management teach better customer service to your employees. ***Update once helped Obdulio helped me and he's a nice young man who knows how to treat customers. He was able to get me the proper information and very professional. I'm very grateful for his help. I realize it's busy I'm not disregarding that I really am not. It's just frustrating to walk into a business nowadays and not be addressed or spoken to. My interaction with Obdulio definitely has helped because of his ability of communicating and being able to get my car in. Regardless of how many hours I appreciate his help. 5 stars for Obdulio 3 stars for the first part of my visit. Reminder to bring earbuds or something to distract you from annoying people who don't understand that changing tires takes time and patience. Also for the morons on speaker phone who are obnoxious and rude. ******UPDATE AFTER DROPPING MY CAR OFF ALMOST THREE HOURS AGO...they close at 6 and I have not heard one single thing about my car or anything. I get again it's busy but COMMUNICATION IS KEY. They told me 1 1/2 hours which I knew it would be longer but now what, do I have to miss work tomorrow because my car is there and I don't know the status. MANAGER PLEASE HAVE A POW WOW WITH YOUR GUYS ABOUT COMMUNICATING WITH CUSTOMERS. BACK TO 1 star. Zero stars if possible because the link the person left under this doesn't work it says error when I try to contact them. ******LAST UPDATE 7:38pm Obdulio called me a few min ago said he saw my car and asked if anyone had contacted me and they said no so he was kind enough to call me to tell me it was ready. This young man is probably the kindest and honest person up there and I know he's doing his best. I do appreciate him: I just still hope the others learn some kind of way to communicate with customers better and have a little more experience with treating customers better. Obdulio 5 stars Overall experience 3 stars The customer service link zero stars since it doesn't work but I only have one thing left to say, Obdulio is someone who has my respect and hope he knows that.

Spoke with Dustin on a Wednesday, he ordered my tires and explained everything to me throughly! Was…read morea wonderful experience after a not so wonderful from another business. The service was done in a timely fashion for them being really packed in! My rims which I took in by themselves came out exactly how they went in, no damage, no anything, except a little grease (but that's to be expected!)! Overall everyone was friendly, communicated and accommodated my tire weight request, and to not sit my rims just on the ground. A lot of shops don't do what these guys did! The price for 4 tires was extremely fair! They had a lower price than most of the shops around, had the friendliest service of all that I called, so from now on if I have a tire need I will be back! Dustin did an amazing job even with it being extremely busy!

A super big thank you goes out today to Kenny Rea at Automotive Maintenance for helping me get the…read morebattery changed in my car this morning. Not only did he fit me in first thing, but he also was very patient while I was standing right over his shoulder observing as he did his work. I was marveled at how inaccessible the battery was in my car, and how calm he was while I asked questions and was a total pain in the butt while he was trying to work. Thanks Kenny!!!!

Had a GREAT experience with AMS this morning…read more We live near Chicago, and my daughter was driving home from Miami University. Once she got on Interstate 70, her car started vibrating at high speeds, so she exited at Greenfield and called me. I jumped on Yelp to find a local repair shop and saw great reviews for AMS. I called and explained the situation, and the gentleman on the phone said to send her over. Five minutes later he was pulling her car into his shop, and five minutes after that the problem was identified and solved -- ice and snow compacted between the tire and the frame. He confirmed it with a quick test drive, and wrote up the bill --$30. She was back on the road less than 30 minutes after exiting the interstate. So grateful for the quick, honest, affordable service. Other shops might have taken advantage of this situation -- but not AMS. I'm super impressed with this business and, as a dad, glad to know there are places like this looking out for our kids. Well done, AMS. A++++++

I can't say enough good things about Thunder Pro! The owner, Steve, is such a lifesaver! I got my…read moredaughter a dirt bike for her 9th birthday and at the last second, realized that the brand new rear tire was destroyed. I called Steve a half hour after they opened and even though they were completely booked, he said to go ahead and bring it in. He and the other mechanics were friendly and welcoming even though they had a packed day ahead of them. Apparently her dirt bike tire size is super uncommon, but Thunder Pro just happened to have one in stock. They had her dirt bike ready to go in only a couple hours and my daughter said it was her "favorite present ever"! Steve really helped make her day special and I can't even begin to thank him and his team enough! HIGHLY recommend!

Took care of my sled in good time and great communication along the way. Will be bringing my…read morevintage motorcycle there soon for some service as well. Thanks.

Ethridge Motorsports and Racing is the only place I feel safe to take my truck. In today's day and…read moreage of shotty work, cutting corners, and over pricing. Ethridge Motorsports holds traditional values of superior quality, reasonable pricing, making customers feel heard and general safety with their vehicles. I've had my truck in Derek's shop numerous times including a look over of what other shops had done completely wrong. He's fixed everything in a quick timeframe and I felt assured driving off the lot. Most recently I had a new water pump installed after a leak and Derek found another issue from a previous shops work that he corrected for me. I've had EMR tint the windows on my wife's vehicle and it looks amazing, no peeling, no bubbling. I would recommend anyone and everyone to EMR.

our truck had some serious wobbling issues so I called the nearest mechanic witch was Daryl. he…read morelooked and nothing seemed to be wrong steering wise but sure enough I hadn't rotated my tires in who knows how long so we did a rotation and he put balancing beads in both the fronts and had us on our way. for only $150 we got great service and he saved our vacation!! Thanks again Daryl :)

Great service and people!! Helped us get back on the road extremely promptly. We would have been so…read morescrewed if it wasn't for Them. Thank you so much guys!! Highly recommend these awesome people!!