The sales team was on their A game, I had no intention of using them but Chris was extremely…read moreknowledgeable and good at his job. He was not pushy, he was down to earth and presented the facts, answered all my questions and didn't ask why I wasn't willing to sign the moment his sales pitch was over but rather thanked me for my time and let me discuss my options with my spouse. Furthermore when it came time to deliver he did, he helped initiate the insurance claim and got the process started. Mitigation team was prompt courteous and very easy to work with. If you get a team led or with Rob on it he does great work! While a little heavy handed in the value of their work, the knowledge of the processes and osha requirements makes it near impossible for insurance to argue. When it came to reconstruction it felt like it took awhile to get started and then asking to be put on the schedule resulted in being accused of self importance. I understand scheduling delays can cause intimidation as to actually giving a client an estimated time frame, however to say you have no idea is not a good business practice. What saved them is they are incredibly talented at getting the customer top dollar with insurance because again they write with a heavy hand. Thankfully Jacob understood I was not willing to go over what insurance was giving us and worked with me to get as many jobs we could not do ourselves was covered in the actual estimate. A brief timeline for your awareness: From the start of rip out to the day insurance received the invoice was 10 days. Insurance then took 9 days for us to all get on the same page for mitigation. It took insurance another 13 days to agree on reconstruction costs. Reconstruction for ERS took 10 days to finish the estimate and materials list, I paid the deposit and signed the contract during that time- actual work started 9 days later. Despite the slow start they did get me on the schedule fairly quick. About the reconstruction teams: Masters of their craft are the carpenters Mike and Rick. They are so unbelievably talented in all they do; they understand wood and how to make the cuts look seamless and took great pride in their work. They will never be caught lounging around on the clock and are very courteous. Whenever you need a touch up or the project needs to be finished Shawn sends them because they are that good. They fix drywall, plumbing, you name it. I would hire them again personally due to the quality of their service. Steven and John the tile subcontractors are also extremely knowledgeable and went above and beyond to make sure I was getting the best product possible. They took care to not break tiles and if something was wrong they would rip it all out to fix it without me saying a word. Their understanding of high fail points in showers and how to ensure the shower and tubs were not going to fail made us as homeowners feel much more at ease. The drywall subcontractor left a lot to be desired. The team is so kind and did a phenomenal job hanging the drywall and skim coating over a terrible texture, but they did not clean up after themselves very well - leaving dust in electrical sockets, mud on electrical outlets and switches. They also did a lackluster job finishing the product - leaving a large imperfections on the walls bumps and grooves alike - and their primer job resembled that of someone painting with 75% water and 25% primer. Such a shame as they were a very nice team, and maybe had I been there to babysit it would have been a different end product. The project manager for mitigation was not my personal favorite as he did not comprehend how to handle a client who is having their house ripped apart and wants to put it back together. The project manager for reconstruction, Shawn and Ethan was a different story. Shawn was understanding and attentive. He came and checked in on the job every couple days if not daily. When there was a problem Shawn was on it, he wasted no time and was constantly making sure the project was moving in the right direction. Overall a good company.

Bottom line is go with someone else. I had to use this type of service again and had none of the…read morebelow issues with First Atlantic. They required me to sign a work order prior to giving an estimate. One of the items in the work order stated that I would be responsible for anything that insurance doesn't cover. According to our property manager (this property is a rental) who I brought this up with, he had this issue with them in the past but thought that they had fixed the problem. They did not. USAA Insurance did not cover 1100 dollars of what they wanted. They threatened collections on me to pay this amount on top of the approximately 3500 that USAA covered. Mind you that this threat, done via email with no official document, was the first time that they demanded that I pay this amount. On top of this they did not provide a detailed invoice until this moment even though I had asked for one. (They said they forgot to include me on the original). I paid knowing what I had signed, but told them I would start the process of making sure that all people know how they do business, and that I would never use them again. Funny enough I needed these services once more a couple months later which is when I went with First Atlantic and had the complete opposite experience. I called USAA to ask for their reasoning and they gave me a break down. 1. This company charges above market rates. The USAA adjuster had told me that they discussed this with the company, so they were well aware that they were charging above market rates. Insurance does not cover rates that go above market value. 2. They charged for supervisor hours. This is apparently unusual and not covered by insurance companies. 3. They sent some samples to a third party to be tested. Again the adjuster had talked to the company and told them to provided an invoice and after doing that they would cover this portion. An invoice of the third party testing was never provided. This company relies on the notion that they must get in right away to prevent further damage to your property, rushes you to sign the work order, knowingly charges rates that insurance will not pay for, and does not provide proper documentation to insurance to allow for a larger reimbursement. Edit: Attached is the statement from USAA. They also used a lab by the name of Commonwealth of Virginia Asbestos Analytical Laboratory #3333000153 per their documents.

We can't recommend All Dry Services of Norfolk enough! Ryan went above and beyond to help our…read moremilitary family during a stressful cross-country move. Just as we were preparing to relocate to Hawaii, we discovered mold in a major wall of our home. Ryan and his team came out multiple times to assess the situation and worked quickly to identify the root of the problem. Even after we had left the area, Ryan kept me updated with regular calls and made sure I felt confident in the progress being made. It's rare to find someone in this industry who truly has your back, but that's exactly how Ryan operates. Beyond the mold remediation, he also helped coordinate repairs on unrelated issues -- including broken cabinets, repainting our deck, and even an emergency plumbing issue. If it wasn't work his team handled directly, he had a trusted contact ready to help. If you're looking for someone dependable, honest, and thorough, Ryan and the All Dry team are it. Truly a one-stop shop for quality work and peace of mind!

Chris literally was a lifesaver today for my family & I! He was truly heaven sent! He gave me the…read moreinfo I needed & even make sure I understood what was happening! AllDry was super helpful & so far the BEST!

Superior managed an addition to our home. Everything went very smoothly. The work was excellent…read more They went above and beyond to help us get back in our home quickly. Highly recommend!

Superior services does quality work in a timely manner with great communication throughout the…read moreprocess! They did a full remodel of our master bath and have done several other smaller projects for us as well. They were very responsive to any questions or concerns we had along the way. The finished products are wonderful and I'd highly recommend this company!

My business has been working with Jeff at Cavalier Enterprises and we highly recommend them!read more

I brought cavalier enterprises in on a job when the previous water mitigation company started to…read moreignore us and not do the proper mitigation. Ryan came out and told us what the issue was and mitigated our house perfectly. Ryan also discovered a separate issue with water in our house that he made us aware of. Ryan, Don, and Rob have been working with our insurance company to make sure everything was covered. It has been a headache with our insurance company trying to get them to understand the exact issue but Rob, Don, and Ryan have all bent over backwards to make sure that our insurance company knew what the problem was and understood exactly what the issue was so that it could be taken care of. I would recommend cavalier enterprises to anyone if you have a water mitigation issue.

Mike, Homer, and the rest of the Rescom team were awesome on replacing our wind damaged roof. Very…read moreresponsive, Very helpful, and Very Professional. They got old roof torn off and new roof on in less the 8 hrs. Had some minor hicups and they were quickly taken care of. For all your roofing or home construction needs I would highly recommend Rescom.

ResCom Services did our roof today March 3, 2020. The crew…read morewas respectful of the property. Mike has the best crew. We would recommend this company.

Danny has completed work on our home twice, but I didn't want to share how good he is until after…read moreour house was fully repaired. No one but Danny is allowed to touch our roof. We have had two incompetent roofers work on our home (those reviews can be found elsewhere) and I'm so grateful we found Danny. He is adamant about doing everything by the book and very transparent in explaining the repairs he makes. He also takes photos along the way so you can see what is going on. Because he is a historical roofer, he also uses copper flashing which just looks gorgeous. Every single person on his crew has been straightforward and kind. They do a great job of cleaning up after they finish their work. I don't panic now when it rains because I know our house is water tight and the work has been done correctly. We plan to work with Danny for years to come.

Very communicative at every step of the process and great attention to detail. Danny was very…read morehonest about what work needed to be done and what was still in good shape, saving me a good chunk of money. He and his crew worked quickly and efficiently and cleaned everything up around my house (better than it was before).

The team of this company truly helped me out of the way. They chose the best materials and…read morecustomized the new siding, which looks perfect in our house style. We adore their service!!

We bought our house sight unseen and showed up and quickly realized we had a lot of work to…read moredo(gutters being one) When I called around to a few places to get quotes David was very fast and responsive with giving us a quote also professional and friendly. His foreman and additional worker were so nice and did quality work in a timely manner. I would recommend Respros to anyone looking for honest and good quality work. We even had a slightly crooked pillar and they fixed that for us! Awesome job , really appreciate you guys!

Call United Restoration first and always for any work, and if you pick any other restoration…read morecompany....Good Luck... you will need it. Call United Restoration and make sure they send out Lawton !!! United Restoration turned my kitchen nightmare into a dream kitchen!! They were OUTSTANDING during the entire process. If you have USAA just call United Restoration. Lawton did a fantastic job walking me through the claim process, provided recommendations during demolition and rebuilding and expertly managed all of the trades (electrical, dry wall, plumbing, construction, painting, floor team, mitigation...). Lawton's thoroughness and attention to detail prevented any rework or mistakes. Our renovation was not simple - we removed the sub floor, removed a wall, all new flooring downstairs, extensive electrical work and got pre-existing issues up to code, rerouted plumbing, new counters, cabinets, ripped out a sliding glass, put in French door, side lights, a coffee bar and bourbon bar, all new appliances. Not to mention all the scheduling of City inspectors.

United Restoration is best seen as a company that is honest, hardworking, dependable, and fair…read morepriced. Our family has always went with them for our renovation and repair needs. They don't pressure and exaggerate the price /problem just to lock in a sale. Clay Simmons has created a resource for homeowners that is built on integrity and good morals.