I'm Honestly not sure how her rating is so low. Jennifer Chin is so sweet and easy to talk to. I never feel rushed and she hears me out on any concern I bring in. When I request refills or have medical questions, she responds on mychart. The only downside I can see is that it is hard to book appointments on my chart because she is so busy, but I have never had trouble if I call . They can find me appointment times. The nurses are very nice and no issues with vaccines given or blood taken. read more

Thanks. Dr. Jenn very. Good ears. Success. And. Exp. She cares stop. Makes time all everyone. Equal. I appreciate. Help home this gets to med board. She upstand person. And cont much in her career read more

Excellent physician. She takes her time to make sure your medical needs are covered. The practice is nice too. Helpful staff at the front and back. Parking is easy which is a bonus. read more

Dr. Jennifer Chin is an excellent physician. She's always prepared, kind, and professional. She's a remarkable listener and spends a lot of time with her patients. I've never felt rushed. She explains things clearly and thoroughly and is great at follow-up-- even via direct message through the medical portals. I'm pleased to have found her. I highly recommend her. read more

Everybody's experience is different. I can't fault Dr. Chin for having a bad office, they need better managers to handle that...I must say though, my last visit totally improved from the last couple ones. One of the girls was getting trained and was very slow, other than that, everything else went smooth. Dr. Chin is very nice and she always takes her time! I took off one star because I got a big bruise when they took my blood!! Otherwise, all props to Dr. Chin! read more

Jennifer Chin, MD - 4 days after blood draw :( it doesn't hurt, it just looks bad... It was puffy the day of the blood draw. - Family Practice Near Me - Santa Monica, California

I have been in search of a female PCP for 3 years. I am pleased to have met Dr. Jennifer Chin who is personable, professional and knowledgeable, and I might add she's a good listener, has a sense of humor and good manners. We even discussed my concerns about difficulty getting an appointment and she agreed it is true but is working on improving this. I found an earlier appointment online than originally given as I continually and sporadically checked in. I called the office and was given the appointment which they were not aware of without my call and need to check. I am now awaiting a return call about additional lab work which I have requested. The front office and especially the fellow in the back office are very nice and efficient. I'll follow up with this review. For now she receives 4 stars. read more

So I started this review after my first appointment, which was just to get a prescription filled and thought I would give Dr. Chin the benefit of the doubt and hold off on my review until after a proper physical exam. First appointment - I was kept waiting for over an hour. Dr. Chin said this was an anomaly and apologized, stating they were short staffed due to an unexpected situation. Dr. Chin seemed a bit frazzled and wrote out a prescription after asking a few questions. Second appointment was for a basic annual physical exam. This time the wait wasn't too long (I would say normal for a doctor's office - 5-10 minutes). My main gripe was that I mentioned to Dr. Chin that my sinuses were inflamed and she didn't even bother to look up my nose! She told me to use a nasal spray (like neti pot, which i use) as she didn't want to prescribe a steroid just yet (which I appreciated). I do wish she had at least looked up there in case there was something wrong... Dr. Chin is overall nice, but maybe not as thorough as I would like. The way she talks I felt she really cared for her patients, erred on the conservative side (ie paps every year, breast exams every year), doesn't over-prescribe. However, I wasn't impressed by her follow through based on my concerns as a patient. The office in general seems disorganized and outdated. The nurse checking me in (checking vitals etc.) had to stop and search for some paperwork that he had misplaced. He was freaking out about losing it and running around. There's also a bunch of handwritten signs/notes with instructions for their staff. It just looked unprofessional. I don't particularly want to go back, but it's also a giant pain in the butt to find a new doctor. read more

I was referred to Dr. Chin by a friend a few years ago. And I must say, she is one of the best. She's very thorough and takes her time to answer EVERY SINGLE ONE OF MY QUESTIONS. And if I'm still confused by her explanations, she will continue to clarify till I'm comfortable and at ease. This is probably because it takes MONTHS to get an appointment with her. So, once inside, be prepared. What's great is that you can call her with questions, too. Sometimes it may take a day or two (or sometimes even longer) for her to call back, but once she does - you always get the feeling that she cares and is giving you the best medical advice. This new location is a bit hectic. Call for directions. And, yes, they validate parking. I believe they take all PPO insurance, but don't quote me on that. read more

My husband and I both see Dr. Jennifer Chin yearly for our physicals. She is an amazing doctor!!! She takes her time and explains everything in detail and we never ever fell rushed during our appointments, She is such a sweet, kind and caring person. I truly wish all doctors were like her. She recently moved to a different location at 1821 Wilshire Blvd in Santa Monica. We were just there today and it's a lovely facility. Everyone there is really great as well. Doctor Chin deserves a 10 star rating as far and my husband and I are concerned!!!! Thank you Dr. Chin (-: read more

I'm a new patient of Dr. Chin's and I really like her. She reminds me of one of my previous primary care physicians, Dr. Janet Huang (based out of Irvine, CA in Orange County.) I felt that Dr. Chin was very open minded and willing to take the time to answer questions and explain the situation to me. She also was very friendly, lighthearted, and had a good sense of humor. I felt very comfortable in her office (compared to other doctor's appointments where it is nerve-wracking.) She was very good at letting me know what I should and should not be worried about. It is difficult to schedule appointments at times (and I think the support staff at this clinic might be a little bit overwhelmed) but I think I've finally found a doctor in LA I'm happy to stick with. read more

My Wife is 6 months pregnant. I attempted to call this office multiple times, no response, no callback. If there is a good doctor there, I WOULDN'T KNOW. Great job guys. Maybe we'll have our child on the kitchen floor! read more

I have been extremely pleased with my experience having Dr. Chin as my PCP. My coworker suggested her, as she was recommended to her. I read some of the negative reviews and I can definitely agree that sometimes the office is upsetting because she is hard to get an appointment with. I assume this is because she is SO GOOD that everyone wants appointments with her. However, she definitely does exist and when I do see her, I feel that she answers all my questions and has no problem recommending a prescription if it will be helpful. Additionally, I tend to worry about things and have utilized the mychart system many times to message her. She ALWAYS responds within 2 days and I would say usually it is within 24 hours. Many times I have gotten responses a couple of hours after I sent my message. She has been an incredible doctor to me and helped me find whatever specialist I needed or whatever medication. I have talked with her about what I need to do before travels and she is very helpful to look up what I would need and to recommend shots if necessary. I have also seen the nurse practitioner and a different physician (Dr.Taylor I believe was her name) and both were great as well. I have had a difficult time once with the office staff and that was a lady who was very rude on the phone and would not make me a necessary appointment. However, Dr. Chin responded to my mychart message and squeezed me in on the same day :) Overall, the office staff is polite to me and they do their job appropriately. Dr. Chin seems to care a lot about her patients and I am very happy to have her as my PCP. read more

She's more of a salesman than a doctor. Like how many time do you have to ask me if I want a flu shot when I already said no 3 times. Her office also mishandled my blood sample which got contaminated. I was told I need to go to the ER because my sample had a high amount of potassium. Come to find out at the ER everything was normal and the doctor there said my sample I gave Dr. Chin wasn't taken care of properly. Now who do you guys think is responsible for the ER bill? Dr. Chin refused to talk to me and had one of her staff talk to me and she refused responsibility. My appointments with her last 5 min. She comes in a rush talks super fast. Keeps asking if I want a flu shot so she can get extra money and then boom I'm done. I have since moved on to a different doctor. She is not honest and I do not trust her. I would say look elsewhere. After a couple visits you will see through the BS. read more

I can say without any doubt, that this is the worst medical group I have ever been with. Since I picked Dr Chin as my PCP, I have tried to see her 3 times. All 3 times she was not available. At least the first two times, I was able to still get in and see someone else. However, the last time I tried to get in and see her, the office told me her next appointment wasn't available for another week! I explained to the receptionist that I needed to get in, because I had a horrible sinus infection. They told me my only option was urgent care. Or to wait a week. Besides not being able to ever see my Dr, the staff has been horrible. I left 4 messages, over a 2-day period and they didn't return a single one. Even when I finally got ahold of someone, they told me the person who does the appointments was at lunch for another half hour, and would call me when they returned. 2 hours went by, and I never heard back. I called again and got the voicemail again. 15 mins later, I tried again and finally got the person who told me to go to urgent care. So 7 calls and 2 days later I ended up at urgent care, where I had to pay an even bigger co-pay. I've read all the other reviews about her availability and the staff, and they are spot on. I will not be going back to this group. I don't even know if "Dr Chin" actually exists. read more

Dr. Chin is so kind, personable, knowledgeable and very attentive. I've been looking for a good PCP and finally found one in her.

On the positive side, I really like Dr. Jennifer Chin. Both my daughter and I have her as our primary care physician. She's very personable and actually listens, which is rare. Everyone I've interacted with in the office has been pleasant and competent. Most technicians have a really hard time finding my veins, which makes blood draws a chore, but they have one who can actually do it with little difficulty, which is great. Once I actually manage to get an appointment, the wait times are usually reasonable. On the negative side, it is INCREDIBLY frustrating and difficult to get an appointment. I had to wait on hold for 30 minutes today to speak to a person, and this is not unusual. 90 percent of the time, if I leave a voice mail, no one ever returns my call. If I do manage to get through, I can rarely get an appointment in a timely fashion. The last time my daughter was sick, I was told it would be a week before they could fit her in, which doesn't exactly work when you have a five year old with an ear infection. We end up going to urgent care almost every time she's sick. The last time I had my annual physical, I had to wait five months for an appointment, which seems a little ridiculous. I don't know what the problem is with the office staff and appointment scheduling, but it hasn't gotten any better over the past two years. read more

front desk people are the rudest in person & on the phone. and the doctor is almost never available so she just tosses her paitents over to nurse practitioners. read more

This is (was) my daughter's doctor. Dr. Chin is almost impossible to talk to. She has her "office staff" answer the phone. When faxes are sent, they "don't get them" even though they are sent many times. She refused to preauthorize a medicine even though it was an urgent matter. Their office is mismanaged; she is unavailable. Do not waste your time. I am 63 and have had wonderful primary care doctors and a couple of not so good ones. Dr. Chin is definitely in the "not good at all" category. read more

I was examined by Dr Chin this past Saturday. Was her 3rd patient, there was only one other waiting. So a very quiet day. No complaints about the wait or anything else petty. I went in with a sore throat and inflamed tonsil. Since I had just had a pretty bad experience with a similar malady, I wanted to nip it by seeing a doctor. She looked in my mouth and told me I had an abscess (a rather obvious - since its white -pus filled growth). She confirmed her diagnosis with a finger in my throat. "Oh yeah, you can feel it." Then told me I had to go to the ER and get it drained. I asked if a prescription would help. She said probably not, but it was worth a shot before the wait and expense of the ER. So I got the prescription filled. Went home and napped. Felt worse when I woke up and went to the ER. Waited. Hours. Then was told by the nurse practitioner AND the ER doctor that I had no such abscess (I couldnt see it) and was sent home with Motrin. Yep, Motrin. Told that the antibiotics (which dont treat viral issues which my tonsil was) would only give me diarrhea and make my dehydration worse and, therefore, irritate my tonsil worse. No reason for her to be rushed. No reason to see a white abscess against a red tonsil that wasnt there. No reason to scare me and send me to the ER. Woke up the next morning and felt fine. Thank goodness that she didnt have the necessary needles, etc at the clinic. She would have drained my healthy tonsil of who knows what. read more

I went to Dr. Chin recently for a physical. She was kind and sweet and very knowledgeable. I read reviews, and her personally as a physician I cannot complain about. She made me feel comfortable while doing the pap so it wasn't awkward. So far so good, I would recommend. The only down fall with a good physician is getting an appointment with her took some time date wise, because everyone wants to see her. read more

Worst Doctor Ever!!!! Had a broken bone that I had gone to urgent care to get checked out. The urgent care doctor said I needed to get another x-ray to determine if it was healing properly. I got an appointment and visited Dr. Chin. She did not look at my original x-ray, but rather read the notes from the previous doctor (which had some errors on it) and simply said she was going to refer me to a specialist. The people there gave me a piece of paper that I thought was the referral and I left the office (around noon). After contacting the specialist I realized it was not a referral and that I need a referral, I tried to call Peak Health back but their offices had closed as soon as I left (around 12). If I could give negative stars I would. The office is crappy, the people are terrible and Dr. Chin is no exception. Completely unprofessional and I will never go back. read more

She's professional, sharp, never rushes me and I love that she has her laptop handy to do on demand research of anything she is unsure. Doctors are ordinary people, we have the resourceful and friendly ones and the ones who could care less and misinform you to make themselves feel smart. Needless to say, Dr. Chin is no where near the latter! I've been her patient for 5 years now and love seeing her every time. read more

Dr. Chin is the best! I saw her for the first time today and I couldn't be happier with my choice. I really liked her easygoing manner, how she didn't rush through anything, and that she was very understanding and patient about all my questions and concerns. She is very easy to talk to and has a friendly sense of humor (something many doctors lack). I felt very comfortable with her and barely paid attention to the less fun parts of my routine physical, simply because I was chatting with her as she worked. She is candid and open, and I like that she does not believe in a "no news is good news" policy (her own words)- she promised to call or email me with any results from my blood tests, etc.. I highly recommend her and the whole practice she works with. Her staff was also friendly and fast, especially for a medical office. I can see now why her schedule fills up so far in advance! If you are looking for a wonderful female doctor in the Westside area, you should check her out. read more

By far the worst medical experience I have ever had. I met Dr. Chin once- she was in a huge rush and didn't take time to answer my questions or get to know me, and she cut our appointment short when I was in the middle of asking her questions. Since then I have been pawned off on the nurse practitioner (I have never gotten to seen Dr. Chin again). Then I got called in for an exam that I didn't need and ended up paying hundreds of dollars for it. In the end, the lab results were never reviewed by any doctor for 9 months, despite many calls to the office and despite my paying hundreds of dollars for those very tests. I STILL do not have the results from those tests. When I read other reviews that say Dr. Chin is great, I can't help but think they are fake because it seems so far from reality. I rarely review on yelp but this experience made me feel I should warn unsuspecting patients away from this doctor and this medical group. read more

This place is getting a 1 star because i have to pick and they don't have a 0 option. I've been coming here for several years now. Well the reason for my review is because i have been trying to speak with a Dr. any doctor at this point and they seem not to care. It all started about a month ago when i went in for a follow up. I was seen by Christine Lee. PA, which to me she seems like a total air head. Anyways i asked if they can also do a pregnancy test since i was already getting blood work done, which they did, the issue is that i never received a call from her or report until I kept calling and asking for it which a pregnancy test and whatever they were checking is a next day turn around, I've had it before. Well I didn't get an answer until almost 2 weeks after. I did state to her that I needed to be seen by a high risk pregnancy and since I have an HMO i needed her to send the approval if in case i was pregnant. I still haven't received anything from them. I called an OBGYN my self and he said they didn't send anything and that they would do it themselves because I needed to see them asap, I had also asked for a hemothologist since of the high risk I also have to see him, well guess what that Dr's office sent an authorization to my insurance because they did nothing. I called the office really upset and the girl who answered the phone seemed like she did not care at all, very rude. She said "I have already sent a request to Dr. and if she didn't do it i don't know what to tell you". at this point i was boiling and stressing out, plus she put me on hold supposedly to transfer me and i was on hold for like 45 minutes and nobody came to the phone, then i get a message we are out to lunch please leave a message or call back later. UUUGGHH so stressful, I have filled a complaint and hope someone does something about this. They might already be getting law suits for their awful service. Be careful DO NOT GO HERE. The office is bad, the people that work there seem like they are not happy, maybe underpaid. Maybe that's why they treat patients like they don't care, and their PA Christine is no exception. Completely unprofessional and I will never go back. read more

I found her to be pleasant, helpful and attentive. She listens to what you have to say and is thorough. The office is a bit funky but the parking is free and plentiful. I like her and will continue seeing her. read more

I have been a patient of you and others in your medical group for several years. Like most doctors offices it's always hit or miss on how long you actually wait for your appointment; but this morning takes the cake! To make a long story short; I waited for close to an hour and a half for an appointment that supposedly needed no appointment. ( "Just show up for bloodwork" they said.) If I hadn't complained and asked how long it would be, I would have sat there for hours. They had no intention of telling me that it would be a long wait, if at all, until I was seen Office Manager Derek (I think that's his name) didn't think that it was at all a problem to just let me sit as long as it took. They knew they were short handed when I arrived. The better way to handle it would have been to explain the problem upon my arrival. I would have understood and made plans to return another time. But the blantant disregard for my (or anyone else's) time is rude and pretty unforgivable. I have posted this here because I think you would want to know how your staff is treating your patients. read more