Great costumer service! Staff is very warming and welcoming! Amazing doctor! Love her!read more

I went into this orthodontist appointment very apprehensive . I didn't know if I needed treatment…read moreor not. The office was very clean and the staff was very friendly. One of the staff members took panoramic X-rays and photos. I was really surprised when the Dr said that my bite was very good and that I didn't need treatment. I was amazed that this orthodontist would not recommend braces and treatment and turn down the money that they could collect. The assistant said "we would never treat you unless you truly needed it" I am very impressed with the honesty and I will refer this office to others.

Un. Believable. This office is just impeccable. In 2 years, always prompt with timing. Never once…read moreeven a minute late or behind on my appointments. They send appointment reminder/confirmation texts and will call if you don't confirm. Phone manner is professional, sweet and polite. Never fail to smile and greet clients. Consistent from first to the very last day. I lost my bracelet a couple of weeks ago and Ruth went above and beyond to find it, insistently helpful. So genuine and kind. That's not easy to come by these days. I was thinking back of when I first came to this office and how Dr Nguyen pointed out how much my front teeth protruded. I've always known of course but never heard it said out loud by someone else. It was one of those things that I was self conscience about growing up. My teeth. My insecure smile. And not too long ago, he showed me some photos that were taken before he started my treatment and I must say... I definitely have more confidence when I smile and he gave that to me. Dr Nguyen, you are in a profession that changes lives. You're here and you make a difference in the world. I appreciate you, so much. Thank you and your team. You guys are really something special.

Dr Nguyen is an incredible orthodontist! He does not do anything but his best work with your smile…read more You are in great hands when you start treatment with him. I had a very complicated case and Dr Nguyen was able to transform my smile into one that I'm proud of. His team is also some of the most friendly crews you'll ever meet! I can speak from experience, before seeing Dr Nguyen I was at a different office that did everything but correct my smile. This office was horrible, thank god Dr Nguyen took over my case. Not only is Dr Nguyen a great orthodontist, his wife Dr Vo is just as fantastic! Dr Vo is the dentist at this office and you can not go wrong trusting her as well. I've never felt so comfortable and happy with this office. Please do not even hesitate to make an appointment here. You will not regret it! Thank you Dr Nguyen and Dr Vo!!!!!

I love coming here . Dr.Starlibg and he's staff are amazing ! As soon as you walk in you get…read moregreeted with smiles and friendly staff . And dr . starling has a great smile him self , he and his staff explain very detailed of the procedures and help you understand what's best for you . I ended up doing the invisible braces and I'm very happy with my results I also took my son and he's recommended not to do them now until all his teeth came out , I thought that was very professional and sincere. Thank you Dr. Starling and staff you guys are the best !

Dr.Starling has been my daughter's Orthodontist and we love him. Awesome service and friendly staffread more

Doctor no good anymore only care about money!!! I will find a better one soon I need clean my teeth…read morebad.

The staff here is amazing! Nicole and Sonia are the sweetest. Everyone was extremely helpful and…read moremade sure I understood every step of the process. Dr. Aggarwal was extremely nice and ensured I understood everything that was wrong and what the procedure would entail.

Started a four year treatment and finished, and once I received old and out of date retainers (are…read moreoverly expensive compared to new ones per my dentist) they broke about a week in. The issue lyes in the urgency to get a new pair, after they broke it took weeks for availability to just scan my teeth and it took at least 10 phone-calls to schedule an appt because of pushing mine back. Ultimately, shifting my teeth, once I attended said appointment they told me they lost or deleted my original scan and had to re-scan my now shifted teeth. Disappointed in the fact they throw away something so vital so now the new retainers dont move my shifted teeth. Try anywhere else but this office.

This is the communication I had with the office. I will simply say that I'm not satisfied and will…read morepursue further legal action. My money was not spent wisely at this business. MY MESSAGE TO THEM: I am writing to share some urgent concerns regarding my retainers. While I understand there is an adjustment period, the discomfort has reached a point where I am taking pain medication several times a week. I am concerned about the long-term effects of frequent medication use, such as stomach ulcers, and I do not want to continue this routine just to manage the pain from the retainers. More importantly, I am very concerned that my teeth are shifting despite wearing the retainers. I have noticed overlapping occurring, which is not what I expected after having braces for two years. My goal was to maintain straight teeth, and unfortunately, I am not seeing that result. Additionally, I noticed that one of my bottom teeth has chipped since I started using these retainers. I would appreciate your advice on this matter and information regarding the next steps we should take to address these issues. AFTER NO RESPONSE FOR 2 WEEKS: Could you please send me copies of my X-rays from both before and after my braces treatment? THEIR RESPONSE: Thank you for your patience. Regarding your request, please note that we can only send X-rays directly to another practice upon a doctor's request. Could you please clarify if you need this information for a specific purpose? MY RESPONSE: Following up on my request for my dental records. I have specific legal rights under both O.C.G.A. § 31-33-2 and federal HIPAA regulations. MY RESPONSE AFTER RECEIVING X-RAYS: Thank you for providing the requested records. I also want to express my sincere appreciation for the kindness and courtesy shown by your staff; everyone has been wonderful to work with. This makes it difficult for me to share that I am quite unhappy with the outcome of my treatment. Since having my braces removed, I have been in significant pain and discomfort. My teeth feel as though they are shifting, I find myself grinding my teeth, and I am experiencing an open bite that prevents me from biting into certain foods. Overall, my teeth are not as straight as I expected, and the overbite remains. I expressed these concerns to Dr. DJ before the braces were removed, as I did not feel the treatment was complete, but I was assured they were ready to come off. I have invested a lot of time and money into this process and was looking forward to a confident smile, but I am currently miserable with the results. I have already visited the office twice to address these concerns. On the first occasion, I waited for nearly two hours and was never seen. During the second visit, I felt my concerns were "brushed off" rather than addressed. I am looking forward to an appointment to have a clear conversation about the next steps. After investing significantly in this treatment, I want to ensure we are on track to achieve my expected results. I'm simply not happy with my current results. AT MY VISIT: My concerns were brushed off yet again and the conversation was diverted to personal matters. No compromise. No alternative options. Just the usual "your teeth are looking great" nonsense.

I simply cannot break through to get them to stop hitting my credit card for 158.00 a month even…read morethough we haven't been using their services for months.

For starters, you can't ever get the office on the phone. The reps answering calls don't know…read moreanything. I looked over this and started my daughter's treatment. Last week they called to reschedule our afternoon appointment because the doctor had an emergency. I never received a confirmation text or email with the new time. When I contact them to confirm, it's for 10 am today. We need afternoon appointments since she is in school and that is always communicated. I advised I need to reschedule and the next appointment is for November 6th. She doesn't have all of her braces on and there's no way proper treatment can go 2 months with no visits. They have too many patients and continue to book appointments and get new business without the ability to service all patients. They get you locked into a contract and then the drama begins. I do not recommend this office!!!

A Remarkable Turnaround from a Previous Orthodontic Nightmare!…read more Dr. Russell at Russell Orthodontics in Grayson and the incredible team deserve all the praise for turning around my son's orthodontic journey. After a disappointing experience with a different local orthodontist that not only worsened his teeth but also caused extreme migraines with the uncomfortable metal wear, finding Dr. Russell was a blessing. His expertise with Invisalign not only corrected the extreme underbite but also spared my son from the discomfort he previously endured. The caring staff and Bob, the therapy dog, make every visit a pleasure. Without a doubt, the G.O.A.T of Invisalign!

Dr. Russell is very detail oriented and has an amazing staff. Great quality care. I would…read moredefinitely recommend him. My favorite bonus is the sweetest dog ever!

My experience today was extremely disappointing. I felt pressured into getting additional x-rays…read morethat I repeatedly declined and was not given a reasonable opportunity to make my own decision. After the x-rays, I was told I could not receive the routine cleaning covered by my insurance and was instead pushed toward an out of pocket treatment. The interaction became very uncomfortable and confrontational, and I paid the $35 under protest only to end the situation and leave. I did not feel respected as a patient, and I will not be returning to your office or recommending your services to others.

scam just like aspin dental is a scam just to have a bunch of uneducated people that is the…read morereceptionist, assistant and dentist. charge you just to do a x ray on your teeth tell you all the problems that you have that can possibly kill you you and because you don't qualify as the majority of people with affordable dental insurance will give you this ridiculous bill knowing that you can't afford it telling you that you have to have all these other things done just to address the problem. then tell you if you say that you don't want to save the tooth you just want it pulled told my daughter that was not her choice. This is the one at south Dekalb. they get paid regardless if they do anything or not and they don't do anything and this is why they don't have a real dentist because it is a bate and switch and you have to pay something out of your pocket anyway so boom they made them some money off you anyway. If you have a real emergency go to the 24 hr emergency dentist downtown since you will have to come out of pocket anyway at least the problem will be taken care of without all of the extra black code talk with the medical terms meaning they won't be able to afford this and will die soon from the problem anyway and on top of that let's put some of there people as the face of our company to show no discrimination knowing that you will be denied treatment or can't afford it anyway.

I had my braces done with Dr. Cardenas in 2009, pretty soon after he first opened the practice in…read moreGrayson, GA. It's now 2021, so 12 years later, and I still have beautiful straight teeth and wouldn't dare trust any other orthodontist with my smile. If I've ever broken or lost a retainer through the years (which I have done multiple times), Dr. Cardenas and his team have gone out of their way to squeeze me in for an appointment and get me taken care of quickly. Dr. Cardenas takes pride in his patients smiles and genuinely cares about the longevity of their perfectly straight teeth. In 20-30 years, I will still be raving about my experience with his practice and I can't wait to bring my own children to him in a few years for their braces!

Clean facilities, great decor and staff is pretty friendly but... close to impossible to get an…read moreevening appointment. When I first contracted with them they said it wouldn't be a problem. Well, it's a problem. When you voice your opinion about not being able to get evening appointment they are very nonchalant. Telling you "we have families to get home to just like you ". I'm already in a contract with them so I will finish out since I have no other service complaint. However, my son needs braces and unless they adjust their hours of operation, I will not use them for his braces.