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    Jennings Bros Serv

    5.0 (1 review)

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    7 years ago

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    James River Chrysler Dodge Jeep RAM - Loose oil cooler lines not properly secured and causing damage.

    James River Chrysler Dodge Jeep RAM

    (75 reviews)

    I recently purchased a used Honda Odyssey and was treated exceptionally well. Lots of paperwork to…read morewade through theses days but staff friendly and knowledgeable and has an answer for all my questions before during and after. I highly Recommend James River Chrysler Dodge Jeep Ram.

    I only put one star because it wouldn't let me go on with no stars stay clear from this business I…read moretook my 2018 Jeep Wrangler in back in October they fixed a head,which in mind, it took over 3 weeks. my warranty covered it, and James River Jeep Chrysler said there's a two year unlimited mileage warranty for Thier parts. And now I took it back because the check engine light came on they stated the head that they replaced were bad because the Melt tab stated the engine. well I drive this everyday and I would know if my engine overheated especially it has to overheat I think over 225°, so I would know if it had gotten hot by my temperature gauge or smoke coming out of the engine I would have had to pull over And now since they're saying that they're not honoring the warranty and my warranty company is not paying for it because they feel James River Jeep should pay for it. So I called Corwin Jeep, I called Chevrolet and just asked to general question regarding this and they say they would have honored the warranty since it had been only 5 months they would have went ahead and warrantied their product because customer satisfaction and one company said it could have been a faulty temp gauage but they would have still honored the warranty. Toni, the service advisor is one of the worst people you can communicate with because she doesn't know how to communicate. The first time on the job she would go four or five days without even give us update we would have to call and find an update or call and ask someone else to go find her to have her call me back This time it's Taken over 2 weeks and mind you I had to get a rental car because they don't do any loaners if you don't have a warranty or something with them so after being in a rental for two weeks and again her communication sucks ass, we've had to call we've had to text and then she'll come back oh well our texting system is down or well I called your number and your voicemail is full, no the voicemail is not even set up so how can it be full. She lies, she's unprofessional she tells my husband "oh man man there's nothing my hands are tied man" He's not your man. Very unprofessional talk. So I have filed a lawsuit against James River Jeep. No wonder this company has only a 2.1 Stars it should be 0.0 I'm warning you Jeep owners or anyone else do not go there for service go to Corwin or Reliable Chevrolet on Campbell.

    Jennings Bros Serv - servicestations - Updated May 2026

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