I went in for an inspection, and they disconnected the third brake light in my trunk and wanted to replace it. They also handed me a $2000 estimate on a car that is running just fine. This is the shop people warn you about if you're someone who doesn't know cars at all. Avoid these predators. read more

6.24.24 took my car to Complete Auto after a bad experience with Daytona Auto who lied to me saying I need new brakes to pass inspection. Didn't tell COMPLETE WHY i FAILED, they found a nail in my tire, brakes were fine and they matched the price at Buds Tire and I passed. They have a shuttle service, treated me very well giving me advice about the wear on my other tires which I was aware of. a read more

I can't say enough good things about Complete. Just had another repair on my car the other day at the shop. The customer service was top notch like always. Every employee has a friendly face and present a friendly atmosphere. The work is also done in a timely manner with consistent updates along the way. It might cost a little more in the end, but you get what you pay for. I'm willing to pay a little for service that'll keep me on the road longer. My dad was an auto mechanic for decades. Up until his health declined, he was usually able to fix quite a few issues that occurred on his car or my car. Once he wasn't physically able to, he looked for a quality shop he could trust. He was a bit stubborn and picky with the service from the few other shops he went to before. I then took him to Complete for a repair when they were still on Kearney. From then on until he passed away, he would only let Complete work on his vehicle. To me, that says a lot coming from a former diesel mechanic that didn't trust many shops. Since then, Complete has always been honest, reliable, and reasonable when working with them. I've recommended them to a few coworkers that ended up taking their vehicles to them as well. I'll gladly continue to use their shop and recommended them to friends. Also, they have the cleanest customer waiting area I've ever seen at an automotive shop. It's another small thing that shows that they care. Take your vehicle here and you won't be disappointed with the experience. read more

I couldn't recommend this place enough. They took care of me and truly did what was best for me and not just for their business. The communication was absolutely amazing and very timely. Very fair priced place with incredible customer service. They weren't lying when they said they would take care of me!! read more

Pre-purchase inspection resulted in a texted link to a child-like web interface at xoxocar.com which lacked expected details. It contained a basic color code of green, yellow, or red for a total of 49 inspection items, many of which were irrelevant to the decision of purchasing a vehicle. For example, tire pressure. They listed tire pressure (something that can easily be adjusted for free at a gas station air pump) rather than listing the tire tread depth measurements (more important in purchase price negotiations). I also had to reach out to ask for the measurements of the brake pads to know how much life those had left. Because details and measurements were not given on the online report, some trust was lost. It was disappointing that they missed opportunity to upload note and/or photo of major components under the vehicle like axles, suspension, exhaust. Instead, they chose to only upload pictures of very minor components -- air filters -- that were easily accessible and discoverable by a driver on the ground without assistance of a mechanic. Again, some trust was lost about whether the vehicle was even put up on a lift. Overall, the value for the $115 fell short compared to the same type of service received for less than $50 elsewhere. This service by Complete Automotive feels more akin to the $0 courtesy inspection that is provided when getting an oil change at a dealer. In fact, the title of the results web page was "courtesy inspection" not "pre-purchase" inspection. I've emailed a request for details to be sent, instead of the watered down web page, and hope they can produce that accurately without requiring the seller to return with the vehicle again. read more

Complete Automotive has always succeeded at providing a great evaluation of my vehicle and explaining the diagnostics and what they recommend. I highly recommend them from a simple oil change to more involved auto maintenance on your vehicles! We trust them and love them. read more

Man, what else can I say...service with a smile! If you are looking for a trusted auto repair shop, don't look anywhere else!

First of all, the waiting room in this shop is unlike any I've ever been to at a mechanic shop. It was so cozy and they had tons of snacks and drinks and a warm electric fireplace while I waited. They also have a shuttle service but I just got an alignment and waited. The customer service was wonderful. They are very upfront and I felt they were honest with me, which is big because being a woman I usually feel I'm being told more is wrong than there actually is, but I didn't feel like that here. read more

Complete Automotive is the best when it comes to auto repair in Springfield, MO. Excellent, A1, total thumbs up!! I was totally impressed by the care and professionalism they demonstrated with bringing my new used vehicle up to mechanical wellness. One word - integrity - best describes this business. I will look forward to taking my German vehicle there before taking her to the dealership any day of the week. Special thanks to Torie, Robert and Mark. -Catherine Coffman read more

Complete Automotive is the epitome of an ethical business. Our diesel vehicle broke while we were on our way home from an 18 state trp to see family. Dealers and shops in the area said that they could service our vehicle in 3 weeks, but we needed to be home and to our jobs in Texas within 48 hours. Not only did Complete Automotive work us in the next morning, they offered to find us a tow company and hotel! They truly cared about our dilemma and they cared about our safety. We had misdiagnosed the issue, but the knowledgable team took care of it without hesitiation. Parts were in stock and we were on the road within hours. Thanks to Mark and the entire team who took such good care of us! read more

The greatest auto care experience I have ever had, PERIOD! I broke down on a cross country drive from Tijuana, MX to Boston, MA, in Licking, MO, and these guys fixed my radiator at a reasonable price, checked up on me every day to see if there was anything they could do, assisted in getting a hotel, and even took me out to get medicine, and to a ball game to get me out of the hotel room. This is highly recommended, and even threw in a 36,000 warranty, simply the best! read more

My son and I were traveling from NH to OK and a belt broke on his jeep. It was towed to Complete Automotive on Sunday night. We got to the shop Monday morning and they were able to get us back on the road asap. The service was great, they treated us like family, and the price was fair. If you have a choice in your auto service center, definitely pick them! read more

My mother who is on a fixed income, thought she was dealing with a christian shop, however, after checking her bill and verifying with 4 other auto repair shops for the work that was done, I find that she has been over charged by not less than $800.00. This is what a senior citizen can expect from this rip off shop. They even bumped up the tow charge to make more money. I will never recommend this place to anyone. Hope you can sleep at night read more

I was very impressed with the cleanliness and the professionalism of Complete Automotive. Everyone was friendly and accommodating. I would not hesitate to recommend anyone to their industry leading establishment. Great job! read more

Beware... AAA recommended complete automotive to us, they basically tried to gouge us on the cost of an alternator, their markup was more than 100%! I could buy two new alternators from an auto part store for what they were wanting to charge. I know parts get marked up, but c'mon. Long story short, we ended up picking up our vehicle to take it somewhere more reasonable. read more

Amazing experience. I was driving cross country and had car trouble in Springfield, MO. AAA recommended a mechanic that ended up being too busy and that mechanic recommended Complete Automotive.. Turned out to be an awesome recommendation. Friendly staff and they understood my car issue right away. Was going to be a 4 hour wait but the owner heard about my travel plans and that I was in route to my destination so he stepped out of his office and worked on my truck personally so we didn't have to wait. Fixed it in about 1 hour and we were back on the road. Excellent service, great price for the fix. Since we were traveling he checked the car out, added some oil and antifreeze and said we were good to go. If I lived in Springfield I would definitely take my car here and also recommend to all my friends. So nice to have a good experience when in an unfamiliar place. Thanks Complete Auto! read more

Tried 2 get my car air recharged. Air worked fine. Always cooled the car. Took it to Complete Automotive. After recharge it only blew hot air. After taking it back once for a fix, nope still broken. After 3rd attempt by them, still no fix. Now I had a car where the air conditioner did work, to hot air. So the tech said $500 for a new compressor. Owner took no responsibility. Blamed me. (I didn't work on the car) Owner and business are dishonest. Owner should ask his front desk person. Got a quote to have a gas tank put on my car. When I am in to have it done I confirmed the quote. Somehow the price had gone up $100 without them even starting the work. When I called them on this the front desk person meekly apologized and said there must have been some computer error. Really.... read more

I have been a long time customer,have taken both our cars to them.. I did not like the fact that scheduled an appointment on there web sight and 30 min before time I received a call. "We can not do your car today maybe we can work it in but it will take awhile. If they can't honor appointments made on there sight maybe they should not offer that option. They just lost one customer. read more

I'm moving across the country and pulled into Springfield, MO with two cars, two kids, two pets in 95 degree weather and no A/C in both cars. Not a good day. I was given the Complete Automotive number to call in the hopes that I would get service for both vehicles as soon as possible. They took me immediately and couldn't have been more accommodating and helpful. Unfortunately, I blew a hole in my compressor, so there was no quick fix, but my other vehicle was an easy recharge of the A/C. I hope my new hometown will have a place as friendly, complete, thorough and easy to deal with. I highly recommend Complete Automotive. read more

DO NOT TAKE YOUR CAR HERE, long story short. Car broke down.. Wasn't my battery, dad and tow truck guy told me it was a starter. Got car towed here... Told them I needed starter fixed.. No. They told me I had to get a diagnostic test to tell me what was wrong with it... Not happy, but had no more triple a tows... Guess what ?? They call me in less then an hour and guess what they tell me it is ??? A starter... Well no shit. Now we are at square 1.. Which I originally told you... But now you charge me $70.00 to tell me what I already told you... Bs. Already. Then you charge $475 for a starter. Call other people in town and they are right at $400. Called the company next door, g.I Moore tire, they do no inspection cost, And charge less AND HAVE GOOD CUSTOMER SERVICE. Def recommend going next door,unless you want to be told different prices a million times like I did, taking advantage of, or just like paying money for bs. read more

Although what I had fixed was pricey (air compressor for about 1300) the service is unparalleled! They have chocolate sitting by the computers and also offer fresh coffee as well as water and soda. I was driving through town when my car began making a strange noise and did not want to be here long as I still had 1000 miles to go on my trip with a deadline. They got my parts very fast and installed them as soon as they arrived. They are nice people to work for and seem to be knowledgable about cars. At least I hope so!!! read more

I really like this company. They're kind and the work they do seems to be excellent . However yesterday they quoted me $550 to have my brakes and rotors replaced on the two front tires. I went to Midas and got the same job done for $280. I'm glad I checked around before having it done. I will continue to go to Complete Automotive because I really like them. read more