An unexpected road-trip detour this morning, but definitely a worthwhile one…read more We had to make an unscheduled side trip to Pinegar Honda in Springfield, Missouri, for B1 service on our Honda Odyssey. It added about an hour of drive time to our trip, plus another hour and 15 minutes for the service itself, but we prefer to do it by the book, and thankfully our Honda service plan covered everything. To make our 8:30 AM appointment, we had to get up at 5:30 local time in Rolla and get on the road early. Much of the drive to Springfield was through nearly two hours of rain, so it was a long and very early start to the day. The good news? The dealership was excellent, the service area was clean and well organized, and everything was handled smoothly. A fun surprise in the waiting area was an on-site donut case featuring St. George's Donuts, a true Springfield institution. Katy St. George first learned to make donuts in her father's shop in California, and in 1971 she and her husband Charles sold their business there and moved back to her hometown of Springfield, where they opened the first St. George's Donuts at Grand and Glenstone. It was a neat local touch to enjoy a bit of Springfield history while waiting for the service to be completed. After a 5:30 wake-up call and a rainy drive, that was a very welcome bonus. Sometimes road trips include unexpected stops, but when the service is good and the donuts are great, it all works out. Pinegar Honda 3520 S Campbell Ave Springfield, MO 65807

I wasn't really sure what to rate this place. When we arrived, there were other people parked near…read morethe vehicles for sale and we did the same. They were looking at minivans and so were we. We got out and looked at several minivans while another couple was also looking at them. We arrived about 55 minutes before they closed and no one came to greet us or the other couple. At least two salesman walked near our area and didn't say a word to us. One other guy literally had to park a van that had just been test driven back next to the vans we were standing near, and he walked away without saying a word to us. We kept looking and sitting in the vehicles we were interested in. I definitely wanted to take a test drive, but the salesmen couldn't be bothered to assist us. I will certainly not be chasing people down to give them my money, so back to Toyota we go, or maybe another Honda dealership. The two stars are just due to the fact that they had more than 1 minivan to look at. The customer service was non-existent.

Richard "Bigfoot" was very nice and helpful in the purchase of our vehicle and he got us the value…read morewe needed for our trade in.

We visited on a Saturday, not really intending to make a purchase that day, but were so pleased…read morewith the service and the quality of the vehicle that we ended up making the purchase. Avery Singleton was very helpful, kind and funny, and made the experience enjoyable! I didn't catch the finance manager's name, but he was also very congenial and helpful. We will go back for our next vehicle purchasing needs!

Bought a vehicle here and discovered a dent as soon as I got home that was never disclosed. When I…read morecalled, the salesman (Terry) admitted they knew about it beforehand and chose not to mention it. Then hid behind "as is" and told me I'd have to pay to fix it. On top of that, they promised to clean the vehicle while I signed paperwork--it was still filthy, with trash left inside. Lack of transparency and zero follow-through. I wouldn't trust doing business here again.

Terry was really helpful and easy to work with. He did not try to upsell us on a car.read more

My wife and I went in on a Friday at 5pm not expecting to drive off with anything…read more TJ got us in a 2016 Dodge within 30 mins. It was the easiest and fastest I have bought a car in the past 30 years. I will send everyone I know to TJ to get a car. Thank ya'll so much for helping us get a step up on life.

Great customer service. Getting a car through them was fast and efficient. Financed a 2017 RAM with…read more62,000 miles. Runs and drives great.

By far the best car buying experience I've ever had! Chris Cox sold my wife and I a 2023 Toyota Rav…read more4. He made the whole process enjoyable and would definitely recommend! We will forever use him for our future purchases!

Gavin is super professional and helped with every step of the car buying process and made it super…read morequick and painless.

I would like to share & revise my original review about of this dealership. On 4/30 we went to…read morefind a different car thanks to Mother Nature's hailstorm rampage on 4/28 as many others experienced! It took out our former vehicle quite well, sarcastically speaking of course! Well we had a great salesman named Cody G. who was very kind, patient & professional! He found this beautiful vehicle a red 2023 GMC Terrain. Through our lengthy visit we finally signed all the paperwork & drove out in our new vehicle. Well here is the part that threw us for a loop. As basically a newby to the car buying process there were not enough questions asked on our part unfortunately. After being brought to our attention, I asked if the sales tax was included in the purchase price and unfortunately it was not. Well I went off the deep end as to the amount and being on an extremely tight budget we had no way to pay it. I felt beyond betrayed as I felt that this information should have been shared with us. Due to this experience I wrote my original scathing review. My review was seen by the dealership as they brought in a Customer Service Relationship Manager by the name of Andrew Snyder. To keep the story in an abbreviated manner there were many calls back and forth. So between us and the dealership who was very determined to repair this relationship and a deal was struck. We were given some assistance to help pay the sales tax as we absolutely had no $ to make it happen. The reason for the help is due to my husband who is 100% disabled & on SSDI as well as myself who is also on SSDI & only working very PT hours. So Andrew and others went above and beyond and went to the mat with the owner and made a miracle happen to help us keep this beautiful . So we are thoroughly pleased and grateful for the help we were given. So a BIG shout out to Andrew first and foremost along with others to truly repair this relationship. So to wrap this up, Andrew's title as a CS Relationship Manager is a very well deserved title. Thanks to all who played a part in our experience. I think it was a learning experience for all. So KUDOS again to Reliable Chevrolet

My 2016 Chevrolet Equinox started pouring gas out all over the road so someone waved me down. I had…read moremy vehicle taken to a Meineke repair center at first. Because it was just 14 days outside of the 10-year / 150,000 mi warranty, I was told to ask for a Goodwill discount from GM. My vehicle only had 53,000 mi on it so was far under the 150,000 mi and then for it to just be 14 days outside of the warranty when there was a manufacturer issue that led to a TPM because they installed the fuel hose underneath the gas tank, which not only makes it more expensive to repair because they have to take out the entire gas tank to replace a hose, but it wears a hole in the hose. They were aware of this issue and had it notify people. So mine was just 14 days out and they said when I talk to them that they would do a goodwill discount but I would need to have it taken to a Chevrolet or GM repair center so that they can make sure that was the issue. So I had it towed to the "Reliable Chevrolet". They said that they were busy so they would work it in whenever they had an opening but it might be until a week later that they could work on it. So I called back a week later to see what the status was. They couldn't find my vehicle. They never bothered to register it in their system despite knowing it was coming and the tow company giving them the keys to the vehicle and it being on their lot. After denying they had it for a while, they finally found it. So they do the diagnostic and charge me like $200 for that but said it would go towards the cost of repairs, which was to be covered by the GM Goodwill discount. GM says that they were going to call once the diagnostic was done. Waited over 24 hours and they still hadn't called. Finally, they do call and say they're doing $0 coverage and their estimate was $400 more than Meineke was. They offer to knock the price down $200 if I get the repair there, but they won't let me take my car without paying their $200 diagnostic fee. Meineke didn't even charge me a diagnostic fee because they found the problem so fast but they didn't charge me anything for it. So they tell me it's going to be about $700 with the discount and then send me the forms to sign to authorize it, but the form show $880. They charged some $95 shop fee as well. They agreed to waive that, but then don't update the estimate to show that they were actually going to delete it. They have basically guaranteed I am never going to buy a Chevrolet again, any GM, and I'm certainly never taking it back to repair at any location of theirs ever. Update: watch them pretend to care in the comments but they did absolutely nothing to actually help fix the issue. They're extremely disingenuous and saying that only to make others seeing the reviews think they care. They don't.

Excellent experience overall!…read more They were an excellent dealer, who answered every question, was very attentive to our specific needs pertaining to a vehicle. They were so nice, not aggressive and very good at their jobs. The process of finding, negotiation , warranty processing, and purchasing the vehicle went very smoothly, and was very efficient. Very happy about the service and the vehicle, thanks for the awesome deal! It's a great car.

Purchased my new car from them several years ago and have never had an issue. Very honest and…read moreupstanding guys. Till this day I can still call them and ask questions regarding repairs and maintenance.

I really appreciated my experience at Reliable Lexus. My husband and I just bought a new Lexus with…read moreKery- great experience. He made everything so easy. Kery Spinabella was helpful, and Mark made the technology simple to understand.

Ken Olson has sold us Lexus vehicles in the past and has been good to us each and every time! We…read moremet Mark for the first time today, and we learned a lot from him! He let us know he's always available for us!