I do not recommend anyone going here! These people are beyond rude and unprofessional. They don't great you when you come in the door they don't say hello how can i help you nothing. You ask them a question they give you attitude. I had a 930am appointment with Jenny. I get there she is just starting someone else's nails. I said hello how long will you be i have a 930am appointment. She said ok have a seat. I sat for 35 minutes and she still continued to do her nails and disregarded my appointment that i was on time for. In the mean time i sat and called other nail salons to take me. She didn't care. A man walked in for a gift card. He felt the same negative energy. Looked at me and another girl and said is it me? We said no they just rude. The lady took his money questioned him about the amount of the gift card instead of appreciating his business to buy one there never said thank you you're welcome or anything. I will not do business with these people anymore. read more

Terrible experience. Went for a pedicure/gel manicure. I chose my color and the lady doing my toes argued with me to get a different color for 5 minutes. I chose another one and she argued with me about that one too. They began to get busy while I was getting my pedicure, so she moved me to the mani seat and proceeded to paint my toes under the table. She cut my skin rather than my cuticles off and gave me a terrible manicure. I finally stopped her before getting the gel polish. I was not about to pay any more for such awful service. I felt rushed and annoyed. Will never go back. read more

First two times I went was awesome but the third time they tried telling me I couldn't get rhinestones on regular nail polish and tried telling me they only stick to gel, which would cost me twice as much as just a regular acrylic once I was about to go somewhere else because I knew they were trying to get me for my money, they than proceeded to do it and the lady was rude, throwing the nail file down, pushing my hand away and hitting my hand when she opened up her acrylic nail kit, just very disrespectful, last time I will Be going, the table I sat at was # 15 they have assigned seats for each person so you'll know if you go who was very disrespectful read more

Wish i didn't have to pick any stars. Horrible service, Jenny is rude, only 1 person in front of me when i arrived, but 7 others were called before me. Unbelievable!! I get called to Table 2 and the person says "I'm eating my lunch first" and headed to the back. Don't go!! read more

Great Job ... not normally my saloon (mine was closed for some reason) found Jenny's and gave it a try.. little more expensive then my saloon but GREAT JOB !!!!! The young man did a excellent job read more

Bad experience. Do not come here. They get extreemly upset if you ask a question, the men techs do not do pedi's well. They have no form of customer service. This place is a major FAIL..... read more

First time I am writing a review but it was so bad this morning I had to write something. I went and got my nails done yesterday. I get an overlay over my nail so they don't break. On my thumb the fix I got done broke last night which happens sometimes. So I went back there this morning at 9 and I asked for the fix. Granted they didn't show to open the shop until 915. The owner Jenny said who did you nails? I said Ashley, who by the way is a great technician. Jenny said you would need to come back in an hour when Ashley comes in. I said this is your shop right? And she said yes. So I said why can't someone else do it since I am already here and I paid yesterday. So then she says, you may get charged three dollars. I said you are the owner so make sure I don't get charged or you can do my nails right? And she said I have an appointment. She said the technicians work on commission. Are you seriously telling me that no one will fix my nails for the potential one to 1.5 bucks that you are probably giving back of the 3. So I went across the street to Top Nails intending to pay and they did not charge me anything. I like Ashley but I will not be going back to Jenny's again because that is bad customer service. If I could mark no stars I would. read more

These girls are really Mad all the time, ALL OF THEM, even the owner. Last time I went the girl was really rough so I told her to be careful and she kept saying it was my fault cauae I was moving. I told her couple of nails were longer than the others and she said "that's your nails". Dude i told her not to put alcohol cause she hurt me with her "tools" and she still did it. I will never come back there. read more

They may do a nice job on your nails but they are rude AF. The owner is so nasty and could care less how she speaks to her customers. If you don't care about customer service, then use them, otherwise, take your business elsewhere. Oh, you can make an appointment and they don't follow a schedule whatsoever. read more

Feel free to take time to read . Trying to save people from being ripped off ! I have been getting tips for 10 years at many different salons and not once have felt the need to write a review until my visit at Jennys. I stated that I wanted matte black coffin tips using dip powder. I was told that I should get a full set acrylics Instead and I kindly told Jenny I wanted to stick to my norm. I was then given an attitude and laughed at when I had to tell her to keep cutting shorter and that I didn't want the tips ridiculously long. She then ignored my request and used the black SNS powder as if it was an acrylic set. There was no dip powder done. The coffin shape was uneven. And there were marks from the roller (affecting the smoothness and color) in my nail when she was finished . From start to finish was FIFTEEN MINUTES and I got charged $60. (She automatically tipped herself 10 without asking) Before walking out the store I had shown my nails to two other girls to make sure I wasn't out of line to ask to sit back down in the chair to have them fixed and both strongly agreed . I asked to have at least the roller streaks fixed and was told it's my fault for wanting matte black . (Hasn't been a problem in 10 years) Other workers started yelling not in English after i was very polite to ask to fix it. She then did the roller again to take off the top coat . Then , BEATING my hand with the little hand brush to get the dust off . The attitude through the whole service was VERY odd for how polite i had been the whole time. I left and immediately went to another salon and no one there was surprised of the awful unprofessional service I had received at Jennys. read more

When i lived in Delaware, I would come to this place ALL the time. When I came back last year to get a fill and a pedi, it wasn't a great experience like it used to be. The nail techs were all rude and rushed my services. I am not sure what happened but I am visiting DE again for the holidays but will not be back. The only plus side was my nail design was awesome, "Jenny" is always good at designs, glad to see that hadn't changed. read more

Don't expect fast service here. Don't expect to be treated fairly. Jenny has her favorites and being first in line means nothing. Expect to wait and wait and wait. read more

HORRIBLE!!!! do not waste your time .. I usually go to philly for my nails but this one particular day I needed them done bad so I went to this place & I will never go again .. the guy in the back corner did my nails .. before I sat down I asked him can he he keep my shape the same he said yes & they turned out so round and bulky I kept telling him to fix it he didn't know what he was doing .. my nails are so ugly I had to go to philly to get them fixed read more

I've been a loyal customer to Jenny for many years. I was a customer of Jenny's while she worked at another establishment and continued to support her when she opened her own spa. I moved from DE to Phila and still supported Jenny and traveled 1 hr to get a manicure and pedicure. For the past several months, I've called to make an appt and Jenny has not been able to "fit me in". She claimed, "She could not leave the money to go in the back to do a pedicure." I didn't understand since her husband sits in the front at the very first station, but thought I'd offer a solution. I could come later in the evening and be her last customer. I thought that would fix the problem. She stated, "Not on weekends". Well I live in Phila and I work every day. The weekends are all I have to pamper myself. I'm upset and very disappointed that I've given this woman so much money over the years. I've been a very loyal customer for at least 10 years and I've referred many many friends and family members to her to be given such a BS reason why she will not service me. This is an individual who has just frankly gotten too big for her own bridges and prefers to not do pedicures any longer. As a cosmetologist, I understand that. I don't want to shampoo my own clients and thats why I have shampoo assistants, but tell me you don't do pedicures anymore!!!! I would respect her more if she was honest instead of making me feel terrible constantly calling hoping today would be the day I could get a good pedicure and not have to go from spa to spa trying to find someone that I'm happy with. I thought I'd found her. I think this is terrible customer service and I'll be in my phone book calling everyone that I know who patronizes her business and ask that they DO NOT go to Jenny Nails. I hope that she will one day realize that it's people like me that keep her in business. read more

I agree with the reviews referencing JENNY'S poor customer service. I was a loyal customer and have been a customer from the opening of the business. There have been multiple times my nails did not turn out the way I would have liked for them to. However, I would occasionally overlook the fair customer service for my average, overall satisfaction with the outcome of my nails. More than 85% of the time, my nails came out nice. It was the convenience in location that kept me coming back time after time. In this particular instance, my manicure was done so roughly, that my cuticles and fingers were red & sore for several days. I came back a few days later to show Jenny, the owner, how red and scabbed my cuticles were. I didn't intend to make this a major complaint, I only expected her to apologize, show some compassion & maybe offer me a free service the next time I came . HOWEVER, Jenny, was rude, krass, very uncaring and unwilling to do ANYTHING to make me FEEL LIKE A VALUED CUSTOMER other than provide me with HER personal service of doing my nails instead of another technician. She has completely turned me off from ever patronizing her business again. When I expressed my dissatisfaction to her and reminded her that I was one of her original customers, she just shrugged her shoulders. Let's just say, NOW, I don't mind driving PAST her shop and using a shop that is INCONVENIENTLY out of my way.!!! read more

I've been coming to Jenny's for years ! Alwayssss received great service. I've never had a bad experience & I always get exactly what I ask for :) read more

Don't waste your time here. Went to get my eyebrows done... Left wax on my face, made my eyebrows uneven and didn't even pluck all the hairs after I told them they missed a spot. read more

So I just moved to DE & my nail tech is located in NJ. Didn't have time to go to her today so I searched Yelp for closer salons. The 1st one i went to doesn't do UV gel so I decided to come here despite the 1 star and bad reviews. I've been here for almost an hour waiting for a pedicure & gel color change. They finally seat me in the back for the pedi but Im currently still waiting. Most salons will seat you & have the water on while you soak your feet. Nope still sitting. I'm tempted to get up & leave but one of my UV gel nails broke & I desperately need it fixed before I go to work today. read more

Jenny's had been lovely to patronize at one point, years ago. However, today's services are over priced and rushed. My pedicure was horrible, I actually went home and re-did my own pedicure, not to mention the paint job was rushed and sloppy. I also had been getting my nails done here, have you ever wondered why after 7-10 days your nails are lifting, cracking or breaking? Jenny, the owner, has been using sub-par products which leaves you having to come back for a "repair", which costs more money. The nail polish selection is slim, very slim. When waxing the tech's definitely double dip, regardless of what is being waxed double dipping should not occur. I mean how much can the wood sticks (tongue depressors) actually cost. Jenny's attitude has become one that leaves you irritated and flustered at times. She is in direct competition with her husband's shop and the employees are treated as subpar humans. Legal sweat shop, I feel bad for the employees and the customers that now have to deal with the onslaught of new student nail techs. Please think twice before you spend your money here. read more

Today was my first and last appt at this shop. Customer service is non existent. The station I was at was filthy, the last clients bottled water was still there, dust covered everything. The technician had open food at her counter sitting with nail shavings. Infection control was questionable. She did bring a set of instruments in a sterilization pack. It was sealed yet was missing the date and load I which it was sterilized. They also didn't have unscented lotion only this nasty berry lotion so no lotion for me. My nails look like eggs so I went home and reshape do them. As soon as I find information on Delaware health inspections I will be giving them notice on this stores practices. read more