wanted to bring to attention some ongoing concerns regarding the older receptionist. Unfortunately,…read moreshe often comes across as unprofessional and unfriendly when speaking to clients. * She does not greet or speak to clients in a friendly or welcoming manner, either in person or over the phone. * She has repeated comments that nail technicians have said about clients, which feels inappropriate and unprofessional. * When a client needs to cancel or reschedule, she makes them feel guilty rather than understanding the situation. * She frequently acts as though she is in a management position, though she is not, which creates confusion and discomfort for both clients and staff. Overall, her attitude and behavior do not reflect the level of professionalism or warmth expected at the front desk and can negatively affect the salon's atmosphere and client experience.

Pricey for a nail soak off…read more was charged $40 and I even bought my own nail strengthener and polish. Th e nail tech cut my natural nail without asking. So I told her she should have asked first. Will not go back‼10/23/24

I've had several terrible experiences coming here so save yourself the headache. I tried to give…read morethem the benefit of the doubt, but they are just terrible people. Came in to get my nails removed, and when the girl was "finished" I pointed out that there were still a bunch of liquid gel left on my nails. She kept trying to remove it with another nail, but kept going under my skin. She wears glasses, so I guess she can't see well idk. It took for an older woman to come in finish the job, but she still didn't even get it all off. She grabbed my hands very aggressively and I could tell they were talking about me. Very nasty and rude people. Don't come here!

From impressive to CHEAP and RUDE, awful customer service. As long as you're paying, they are nice,…read moreaccommodating, and so fakely sweet. But call them out on their mistakes or bad work - TWICE within 10 days - and they turn into RUDE, cheap, ignorant people. Let me explain . . . (Thursday) I went to get a pedicure before vacation, paying extra for both gel and for French tip design. The pedicure was great! I paid $58 - even tipped the tech $12 because I was so happy. I was very pleased when I left the salon and excited to show them off - I thought they looked great. (Friday) One of the gel finish on a nail had lifted and come off. I had not done anything out of the ordinary to cause this - I wasn't climbing thru rocks or dragging my toes. I returned to the salon and they fixed it - no questions asked. I tipped another $5 for the GREAT customer service...or so I thought. (Sunday) we left for our cruise. Each day I notice some lifting around the cuticle, but nothing major. (Tuesday) the gel finish on my big toe was breaking off and chipping. It was looking terrible. Then another started and another... (Wednesday) the big toe was completely gone with another ready to fall off. And another and again another. (Thursday) the gel finish on THREE nails was gone. I ended up just taking off the many that were lifting and trimming the few that were left. Spent the rest of vacation with plain toes, not what I wanted at all, or what I had paid for just ONE week ago. This was NOT what I expected from a pedicure, paying EXTRA for both the gel finish and French design. I have NEVER had an issue with it lasting just 5 days. I have gone weeks in the past from other salons. (Sunday) we returned from vacation late evening - salon closed. (Monday) salon closed (Tuesday) I returned to the salon WITH PICS to show the deterioration of my pedicure over the first 5 days. They were not interested at all in seeing the terrible work that their nail tech completed - TWICE. I had spent $75 on this pedicure, including the two tips I had given. I thought that an express pedicure - quick scrub of the feet and maybe file - was not too much to ask. There was ONE other customer in the salon. Other techs were sitting doing nothing. It's not like they were busy. They told me no - just a polish change. I told them I thought I would be compensated in some way for the terrible work that was done twice and a quick pedicure was not too much to ask - it had been 10 days - 5 of which I had bare nails. They just ignored me and said just a polish change. Then they RUDELY spoke to each other in their native language. So so so rude. This may seem petty to some, but I do not get pedicures very often and i was excited ... it was special for my vacation, since I would be wearing sandals the entire time. The fact that they just blew me off and acted like it was an inconvenience is very disturbing. I will NOT ever go back to this salon and I recommend that no one wastes their time going here. I should've just polished my nails myself.

Nice people, but 24 hours after a gel mani pedi and they are peeling. One whole nail peeled right…read moreoff. And I was speechless when they gave me the total of $125 for a gel mani/pedi.

Since moving to Delaware, I've been to quite a few nail salons in the Middletown/Townsend area and…read morethis is by far my favorite! Scott always does and amazing job with my nails. I've had other techs do my pedicure and they are great as well. They do try their best to decrease wait times and I appreciate that.

Was on a work trip and had time for a pedicure so I stopped in! The menu was very confusing as it…read morejust listed different things but didn't really describe what the service was for. I ended up just asking for a regular pedicure and hoped for the best! The service was done very carefully and I was very comfortable throughout. My toes looked great!

Came here an hour before it closed and they still had wonderful customer service I came for a nice…read morecalm pedicure and that was what I got the price was reasonable $55 and the message was wonderful message chairs were top tier and the vibe was right and the place was clean I will definitely go back I didn't even know they were there right in between hobby lobby and tom foolery in Middletown!

Every time I go there they are very friendly and professional. Meggan is the best and always does…read morean amazing job. I love the atmosphere and everyone who works there. I have never been to a salon that takes very good care of their clients like they do. Don Is also the best and takes very good care and makes sure you are very much taken care of.

Nicole is amazing! I always go in not knowing what I want done with my hair, and she works her…read moremagic. My hair always comes out looking fabulous! Best hair salon in Middletown DE ever Nicoleeeee My Fav

It was great my toes look amazing! The smell in there was little strong but it was very clean…read moreenjoyable for a girls day.

Ricky gave me the best pedicure I've had in a very, very long time. Can't wait to go back.read more

I'm glad to see other ladies had a great experience at Xanadu. Mine was disappointing. Back in…read more2018, I went to Xanadu for a hair consultation Purchased about $3,000.00 worth of products (hair growing kit) so I can follow her recommended regimen. Went to purchase an individual product from the kit. It cost $111.00. Went to buy same individual product the price was jacked up to $130.00. I WAS DONE. Price gauging at my expense. So I stopped going . No follow up or wellness check/call. Andrea out of the blue sends me a promotional text about her services. I didn't respond. Then she sends me another text addressing me properly by name asking me how I am which was the text she should of sent me first. We have to do better by customers who allow themselves to be vulnerable and come to you for help. ESPECIALLY if they are spending thousands of dollars for services. #dobetter!

I found this salon on Groupon when I was looking for a Keratin treatment. Andrea the owner…read moreexplained everything to me in detail and I appreciated having all the background info. Andrea has a warm and welcoming personality and we found all sorts of subjects to discuss. She is extremely knowledge about all things regarding hair processes and products. I loved how my treatment turned out, I am getting all sorts of compliments from friends and relatives about my hair. You won't go wrong to visit and have any sort of treatment done. I am going next for color.

Nina, Bah, Tanner & Kim are amazing people. They are focused on family, theirs and the customers!…read moreEvery service each of them exceeds my expectations. Thanks,

I have been several times with different service providers each time and have always been happy!…read moreExcellent service every time very friendly and acomodating!

Had a great 60-minute massage here--everything was perfect and so relaxing. The atmosphere was…read morecalm, the staff was professional, and I left feeling completely refreshed. My only regret is not booking the 90-minute session! I'll definitely be back.

I made an appointment for their Day Escape. It was an escape…read moreFrom reserving and checking in, everything was a breeze. The atmosphere in the spa is very calming. Olivia assisted with my reservation. Brenda did my massages. Gabby did my facial. I didn't get the name of the gentleman that checked me in. All top notch professionals. I scheduled my follow-up facial before leaving