Took advantage of the winter service special for a level 2 tune. Tech took the time to inspect…read moreevery component on intake.Recommended a new casette and chain and a rear brake cable. Showed me specifics of why these were needed in a way that gave me a level of trust. I logged over 1000 miles last year so no doubt I wore the crap oit of so,e components. Work was done before I could find time to pick up. Cleaned lubricated and adjusted perfectly. Prive point super reasonable. Tech said this 2012 Looks and performs like new!

First time visiting this store and was greeted when we walked in. The one and only sales rep was w…read moreanother family. While she was wrapping her sales w that family, I did look around and found something. After the family left there was zero acknowledgement. I did wait in case someone would say "any questions" or perhaps "I'll be right w you." That was not even on the script. I wasn't just browsing and was highly interested. Customer service was below average. All it takes is a few minutes in a store to feel welcomed and this one wasn't it for me.

My office and I went on a tour with Long Island Bike Tours for our annual summer outing August…read more2013. Not only was the tour a value (it included bikes, helmets, wine tastings, lunch, non-alcoholic drinks, and snacks) but also Tom, the owner, and his team were very accommodating to our strict schedule (we had come in from the City). He worked with us every step of the way and was very responsive. The tour was lovely and even paced. The wine was good (I got two bottles). We got personal attention and even a car to accompany us throughout the tour. We all really enjoyed the experience. Good wine, a nice relaxing bike ride, and great customer service. You can't go wrong.

Gifted my daughter with a North Fork Bike Tour...it was the perfect gift and we both enjoyed it…read moretremendously. Everything is provided to make this tour go smoothly - even rain ponchos! Our guide was professional, considerate and sensitive, mindful that Mom (me) had not biked in ten years. The roads traveled were absolutely beautiful, off the beaten path, so we got to enjoy scenery and neighborhoods that we otherwise would never get to see. The wineries were fun, the catered lunch was delicious, and the experience was awesome! Another bike tour is certainly in our future...

We are cruising the Sound and stopped at Safe Harbor for the evening. Discovered this great…read morelittle rental shop with the best folks right by the marina. Picked a super fun bike with a basket for a run into town. They had paddle boards as well as a nice selection of bikes. Unbelievably fun and friendly staff owners? I couldn't recommend them more.

Great service, loved paddle boarding here, not the best water but the owner was lovely and for that…read moreI support her small business. Equipment was solid and parking was easy/free.

I stumbled upon this company by some sort of search engine hijinks...I had typed in "Velofix" and…read morethe first entry to pop up on Google was "Velotooler" and the spelling was similar enough that I clicked on it carelessly while doing something else, and then I stupidly assumed that Velofix must have renamed itself. Boy, what a mistake that was. The website looks good, there is a nationwide map showing where the mechanics are available, and I found one within 15 minutes of the suburb of Boston where I live. I was pleasantly surprised to find that as per website, said mechanic was available within just 3 days (Velofix has much longer wait times, can be 1-2 weeks on average) and the service (tune up of an e-bike) was actually $30 cheaper than what Velofix wanted. Wonderful! Or so I thought. Alas, that's about where the "wonderful" part ends. First off, the damned website is glitchy as all hell---after I create an account and submit all my details (address and CC info), I hit the "Pay" button...and nothing happens. So I double-check that all my adblocking browser extensions are turned off, reload the website, and do everything all over again. Same result. Over and over again. I even try using a different browser (Chrome) and again, no luck. So I hit the "Chat" button to get help from Velotooler. Got a live person after about 30 minutes, during which time I had left my computer, so we proceeded to play chat-tag for a couple rounds. She later sent me an email follow up the next day: said sorry, but I needed to first use their "Add payment" link on my account before placing the order. Which I did, but the same thing happened...screwy website took all my info, then on the last page where there was a final "Add payment" button, again nothing happened upon clicking. At this point, Velotooler's "help" person who had been helping me simply ghosted. Now mind you, I had been totally civil and polite the whole time, never cursing, blaming her for the problem, or personalizing it. Lo and behold, I suddenly had an idea...why not try the god awful Microsoft Edge browser! And so I did, for the perhaps second time since it was foisted upon my PC. And praise da good lawdy lawd, it finally worked...payment info was finally accepted, and the work order finally went through---just "pending confirmation" from the mechanic. Problem is, a full 24 hours later, my requested appointment date/time had still not been "confirmed" by the mechanic. I sent a further chat request for help. No response, not even an acknowledgement of receipt. Another half day later, I get an email notification from Velotooler that my appointment had been cancelled and that my credit card would be refunded. With zero explanation, apology, and or any actual human response from any Velotooler support staff. Ergo, it's clear to me that Velotooler is just not ready for prime time yet. They are obviously a half-baked amateur operation, probably understaffed and underpaid, and the staff clearly under-trained. And the website designer should get a good hard kick in the ass right out the door. I'm going back to Velofix, even if I have to wait a whole week for the next available appointment and pay a little extra dough. The only reason I am giving them 2 stars instead of 1 is that they did issue a prompt refund (will have to check my credit card to make sure it does go through, my confidence in these people is pretty low as you can imagine).

These guys do an excellent job of screening for top-notch mechanics. Their prices are fair and the…read moreservice is fast and friendly. All their mechanics are insured and licensed which is important.

Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.

I have had four bikes worked on here and It has always been a pleasure. I like the personal feel…read moreyou get when you go to South Shore Cycle. The parts you want are ordered promptly and you know exactly when they arrive. Terry can get you ANYTHING you need for your bike, including older makes and models. There are many shops that I have patronized in the past that will forget to call you when parts arrive or your bike is ready because they're too busy -this does not happen at South Shore Cycles. Its a smaller shop, but it has a family feel to it.

every time I've had my bike there everything was done right my bike flies. The tunes were good and…read moreeverything done on time. John Gallagher