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    3 years ago

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    Beacon Plumbing

    Beacon Plumbing

    4.8
    (52 reviews)

    This is a long review - Cliff notes version - Fantastic service!!…read more A leak from our irrigation system allowed water to enter through a vent in the foundation and into the crawl space. There is moisture down the wall under the vent, and some dirt that was forced down there by the water pressure on the flower bed. We weren't sure how bad the damage was, and tried to help dry the crawl space by putting a small fan down there. But, I thought we'd better call someone who knows how to evaluate the damage and make suggestions and/or repair the damage. So we called Beacon. Rich answered the phone and arranged for us to get a visit from him that very afternoon. I was out of the house, but my son (38) was there when Rich came out. My son was very impressed with Rich's willingness to go down into the crawlspace and evaluate the issues. He said Rich was professional, knowledgeable, and easy to talk to. Not only that, he was ethical enough to tell my son that because the irrigation issue was fixed, and there was really no damage that needed fixing, all was being taken care of well enough. I had imagined that he would be saying that he needed to put holes in the wall and bring giant fans to allow everything to dry, costing an arm and a leg, but instead, he came and gave us a no-cost evaluation and recommended we keep doing what we were doing (just a household fan and a little clean-up). Fantastic service!!

    Beacon came prompty and removed the plumbing blockage. We were glad it was done so quickly…read more They are professional and stand by their work.

    Western Heating and Air Conditioning

    Western Heating and Air Conditioning

    2.9
    (51 reviews)

    Had such high expectations for this company but was not to be, sadly…read more Called and explained we had a dryer vent cleaning brush head that had come unscrewed and lodged in our dryer vent. The woman took down all the notes and said it would be 97.00. The technician came and within 2 min said he didn't do that and doesn't have tools etc. ??? What did he think he came to do? Anyway, Demetrios said it wasn't a charge because he didn't do anything and was gone in 5 mins. Then 20mins later we get a bill for the 97.00. When we called back right away, we were told that it couldn't be handled until Monday (this was Sat). First exposure to this company and we were NOT impressed. **Update- To their credit, Sarah did phone back that same day and apologized and said that the invoice now reflects a zero balance. She offered to reschedule later in the week but we found another company and could come out quicker and was cheaper.

    I was a customer of this company for 7 years and paid for their Silver Blue Ribbon maintenance…read moreplan, so this review is not based on a one-time interaction. Unfortunately, my most recent experience was so bad that I canceled my membership entirely. I called because my AC stopped blowing cold air and my house had reached 87 degrees during a heat wave. The technician, Dustin, and his assistant were unfriendly from the moment they arrived. They walked through my home without permission, were dismissive when I asked questions, and I often had to ask multiple times before receiving a clear answer. At one point, a racist remark was made during the visit, which was completely unacceptable and unprofessional. What upset me most was the fear-based sales approach. I was told that my furnace/air handler had a serious issue that could cause major damage and that I needed thousands of dollars in repairs and replacement parts. The estimate I received was around $2,000. Because I was so concerned, I had the original installing company come out for a second opinion. They confirmed that the filter had been installed incorrectly, but they did not agree that the situation was an emergency requiring extensive replacement parts. They corrected the issue, flushed the system, and completed the work without the expensive repairs I had been told were necessary. I was also surprised to learn that a part I had paid for through Western was actually covered under warranty. The second company questioned why I had been charged for it at all. The most frustrating part is that Western had been servicing this system under a paid maintenance plan for years. When I asked how a major issue could have been missed during multiple inspections, I was told they do not necessarily inspect everything during each visit. That left me wondering what exactly I had been paying for all these years. When I later canceled my maintenance plan, I was informed that discounts would be removed from my estimate if I canceled, and I was told certain cancellation fees were being "waived." After seven years of paying for service, that response felt incredibly tone-deaf given the circumstances. Everyone makes mistakes. What matters is how a company handles them. Instead of accountability, I experienced poor communication, scare tactics, questionable recommendations, and a complete lack of concern for a long-term customer. I cannot recommend this company based on my experience.

    Jeremy Wanders HVAC - hvac - Updated June 2026

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