Sharing this to help others avoid a painful mistake we've experienced. Epic Mechanical was hired by…read moreour general contractor to install the entire HVAC system in our newly constructed 8,000+ square foot home. While we did not select them personally, we trusted the recommendation. That trust was deeply misplaced. From the start, we encountered issues with both heating and cooling. Epic provided shifting explanations--initially blaming system "start-up time," then our radiant heat flooring, and eventually accusing us of user error. For instance, they insisted the system would not cool unless the outdoor temperature exceeded 51°F and advised us not to set the thermostats below 70°F. These limitations were never disclosed during installation and are not standard for modern systems. Independent evaluations from two of the most respected HVAC companies in the Treasure Valley revealed multiple installation oversights, including the absence of a basic component that allows year-round cooling. Once that was corrected by another company, the systems still failed. Amana, the manufacturer, later confirmed both units required board replacements due to known defects in equipment produced during the COVID era--repairs fully covered under warranty. Epic refused to perform them. Even more egregiously, when our systems began shutting off repeatedly, Epic advised us to resolve it by manually flipping breakers at the panel--advice that a licensed electrician later confirmed was unsafe and a potential fire hazard. This was presented as an acceptable long-term solution. Additionally, Epic installed two garage mini splits without removing protective factory wrapping from the refrigerant lines--an elementary error. The plastic later leached into the lines, causing full system failure and visible leaks. Repair is not feasible; replacement is the only option--costing over $15,000. The most telling interaction came when our contractor finally reached them in person. Epic's response? That we were welcome to sue them, but they would never return to our home. This wasn't just a customer service failure--it was a declaration of willful neglect. Since then, they've ignored all emails, calls, and office visits from both us and our contractor. Epic Mechanical was fully paid at the outset and has shown no willingness to honor basic professional obligations, let alone warranty standards. According to both HVAC companies we consulted, their refusal to resolve such straightforward, manufacturer-backed repairs is not just unprofessional--it's incomprehensible. This entire situation could have been resolved in the first year with a simple, good-faith effort. Instead, Epic Mechanical chose to walk away, deflect blame, and hide behind false claims of user error. Their conduct reflects not only a lack of technical accountability, but a serious deficit of integrity. ***Two separate licensed HVAC companies in the Treasure Valley who have both confirmed in writing that the aforementioned issues were due to improper installation and manufacturer defects, and should have been fully warrantied by Epic Mechanical.

When your air conditioner goes out who are you going to call? Lucky for me. I was referred to…read moreEpic mechanical which did a great job in servicing my air-conditioning unit and getting it back online during the hot months. Professional and they gave me several options to either fix or replace ...fixing was definitely the best option and they went ahead and did that. Recommended.

Great experience with Hero. Tony and Stephanoe were both kind, quick to respond and professional…read more Rhey obviously take great pride in their business. Tony was able to get my AC going with 10 minutes of arriving (during triple digit week) he also provided a detailed quote for replacing my system within a day. 100% recommend this company!

Hero Heating & Air lives up to their name & became our…read moreHero's and provided an excellent experience for us!! We needed a professional to come out & inspect our HVAC system, to determine what the problem was. Not only did Tony & Stephanie respond right away, but they personally came to our home & provided us with our options, then a bid. They provided a very competitive bid & their crew was in, tackled our old system & installed our new units, all within a week! And, the crew cleaned up after themselves!!! I would highly recommend Hero Heating & Air! Vicki, Meridian, ID.

Mike at Easy Heating earned 5 stars from our Family. Quickly and efficiently found what that…read moreothers MIS-diagnosed the repair needed on a 4 y/o AC system. Turns out it was a maint. issue any "real" tech would have found. Mike nailed it, out of 3 other "top rated" Companies on Yelp who all missed it and dragged it out for weeks. Mikes there 2 hours...DONE. Excellent on every account. Highly recommend this Company.

Friday after 7 pm- capacitor went out - thermostat heading to 90- FAST- called at 730-tech here by…read more830- house cool again by 930.... Under $500 - I give these guys a 5 because they put in our unit and have been phenomenal to us before, during, and after service each time we needed them. Professional and fast!

I believe we are into our third or forth year with Heating equipment Company and can completely say…read morewith all honesty that we are thrilled to have found them. The service personnel that have been to our home are amazing and thorough, and the staff we've spoke with at the office are extremely friendly and helpful. We've been on a yearly maintenance contract with them and feel that every penny is worth the service they provide. We've feel we are lucky to have found an honest and respectful company and hope we have many successful years with them.

My family and I just moved into town and were having heating problems in our new home…read more Heating Equipment Co. came out within a few hours, Jim the technician was polite and knew what he was talking about. Fixed the problem and out the door at a very fair price. I highly recommend these people

Boss Bill Brown is a company guy. He really doesn't care about the customers concerns. I reached…read moreout several times, only to get the traditional run around. I've asked for some closure, and he somehow transfers the responsibility, and somehow, I'm at fault. Never would have come to you unless you had a product or service I wished for .

After a 7 year relationship with Drake Mechanical I am discontinuing their Maintenance Program…read moreafter the following occurrence: During my Fall pre paid maintenance visit the technician told me I needed to replace a capacitor ($10 item) in my furnace with a charge of $270+. I questioned the amount and ended up speaking to the office manager who said it was not negotiable despite it was done during my routine maintenance visit, with some nonsense about travel expenses etc. The tech was already at my house! This appears to be a blatant attempt to take advantage of an elderly woman who was smart enough to look up the price of the part. I am cancelling their maintenance program and warn others to question their practices. This greatly saddens me, but the lack of response by this company forces me to stop doing business with them.

Was very pleased with the entire team ! They exceeded my expectations, great communication and…read morescheduling they completely replaced all my heating and air conditioning units and replaced my water heater! Shaw and his team were honest and wonderful ! I highly recommend

Great company. Great communication and very responsive! Highly recommend! If your looking for…read moretrustworthy reliable hvac service in the area look no further! Thanks D&A!

I just had a water heater installed by Doug at A Complete Water Heater and couldn't be happier…read more With competitive pricing, and an extremely friendly attitude, this job was done efficiently, and in a timely manner. doing even went above and beyond to fix a warranty issue. I like to keep it local and was not dissapointed. I would recommend this company to anyone.

If you need your water heater repaired or replaced, don't hesitate to call Doug with A Complete…read moreWater Heater Service! He is an expert! I had two old water heaters - one gas and one electric - replaced with very impressive Rheem water heaters. I was worried about some of the challenges regarding my two particular installations, but Doug put my mind at ease throughout the whole process! His work is impeccable! I am so grateful that I called Doug!

Picking out a service such as air conditioning is kind of scary and nerve wracking since I have…read morenever done so before since I moved out on my own. I'm glad I choose Day-Aire. The owner, Dennis, came to my house to give a quote which was very reasonable. The next day two employees showed up. They were nice, made me feel comfortable, and didn't waste time at my house. I'm very satisfied with my service. Dennis and his employees are very honest, friendly, and hard working.

My AC kept tripping the breaker last night even after resetting it. I'm not a "handy" man by any…read moremeans, so instead of trying to diagnose the problem and potentially burning down my house or killing myself in the process, decided I'd call a professional just in case it was due to an issue with my unit. Not surprisingly, every HVAC company I called was booked solid, and others didn't even bother calling me back. Thank God Day Aire came through in the clutch. Dennis called me back right after I left a message on the answering machine and said he'd send a technician out by late morning. Around 2 hours later the HVAC tech, John, called me to say he was on his way. I was weary he'd try to convince me that I'd need to buy a new unit since mine is close to 30 years old, but he basically went through the list of differentials and started with the easiest fix first. After checking the outdoor unit's output and the furnace, he narrowed it down to a faulty breaker (what I initially thought too). After swapping the breaker out, he stayed around for another 20 minutes to make sure it wouldn't trip again, gave me his personal number in case the thing shut down after he left and even said he wouldn't charge me additional diagnostic fees if he had to come back. Overall I'm very satisfied with the service. Only negative is that at $79, it's about 30 bucks more for a diagnostic than another company I've used in the past that also provides great service, but unfortunately couldn't send out a guy till tomorrow. I guess the speedy house call makes up for it. Thanks again John and Dennis!