Sharing this to help others avoid a painful mistake we've experienced. Epic Mechanical was hired by…read moreour general contractor to install the entire HVAC system in our newly constructed 8,000+ square foot home. While we did not select them personally, we trusted the recommendation. That trust was deeply misplaced. From the start, we encountered issues with both heating and cooling. Epic provided shifting explanations--initially blaming system "start-up time," then our radiant heat flooring, and eventually accusing us of user error. For instance, they insisted the system would not cool unless the outdoor temperature exceeded 51°F and advised us not to set the thermostats below 70°F. These limitations were never disclosed during installation and are not standard for modern systems. Independent evaluations from two of the most respected HVAC companies in the Treasure Valley revealed multiple installation oversights, including the absence of a basic component that allows year-round cooling. Once that was corrected by another company, the systems still failed. Amana, the manufacturer, later confirmed both units required board replacements due to known defects in equipment produced during the COVID era--repairs fully covered under warranty. Epic refused to perform them. Even more egregiously, when our systems began shutting off repeatedly, Epic advised us to resolve it by manually flipping breakers at the panel--advice that a licensed electrician later confirmed was unsafe and a potential fire hazard. This was presented as an acceptable long-term solution. Additionally, Epic installed two garage mini splits without removing protective factory wrapping from the refrigerant lines--an elementary error. The plastic later leached into the lines, causing full system failure and visible leaks. Repair is not feasible; replacement is the only option--costing over $15,000. The most telling interaction came when our contractor finally reached them in person. Epic's response? That we were welcome to sue them, but they would never return to our home. This wasn't just a customer service failure--it was a declaration of willful neglect. Since then, they've ignored all emails, calls, and office visits from both us and our contractor. Epic Mechanical was fully paid at the outset and has shown no willingness to honor basic professional obligations, let alone warranty standards. According to both HVAC companies we consulted, their refusal to resolve such straightforward, manufacturer-backed repairs is not just unprofessional--it's incomprehensible. This entire situation could have been resolved in the first year with a simple, good-faith effort. Instead, Epic Mechanical chose to walk away, deflect blame, and hide behind false claims of user error. Their conduct reflects not only a lack of technical accountability, but a serious deficit of integrity. ***Two separate licensed HVAC companies in the Treasure Valley who have both confirmed in writing that the aforementioned issues were due to improper installation and manufacturer defects, and should have been fully warrantied by Epic Mechanical.

When your air conditioner goes out who are you going to call? Lucky for me. I was referred to…read moreEpic mechanical which did a great job in servicing my air-conditioning unit and getting it back online during the hot months. Professional and they gave me several options to either fix or replace ...fixing was definitely the best option and they went ahead and did that. Recommended.

We needed to complete our initial yearly maintenance for our heating and AC units and were…read moresearching for a quality company. Veridyne mechanical was recommended by our realtor. We set up our appointment and the work was done by Tyler. He provided an excellent experience in that his explanation was comprehensive and work was thorough. We will definitely be using his services for any future HVAC work that is needed.

Elite Systems is sincerely elite! They have been responsive,…read morereliable, and affordable both times I have reached out. Skyler provides amazing on-site service. He is friendly, thorough, and very professional. I also signed up for their maintenance program due to his recommendation and I feel I made a great move. Hannah delivers exceptional customer service and is a great gatekeeper between Elite and their customers. She has been a great resource for figuring out solutions for my last minute requests. Sincere thank you to Skyler and Hannah. I will continue to work with Elite thanks to the service provided by these two!

Excellent Excellent! From the service line up, to the techs, to the communication after- best techs…read moreI've had the pleasure to work with in years! (They put in a new bigger water heater for me... in a tight, tricky space.)

My central a/c stopped working. I called this company for a second opinion ( I told him a tech from…read moreanother a/c company did the first check). He claimed my compressor was bad. Quoted $3100 for compressor replacement and then said I should think about replacement of the entire system (around $10K). Well I had another 3 years warranty on this system. I called the dealer who handles warranties for my Lennox system. They checked it out and there was a leaking o-ring and replaced it.Done. Fixed it for hundreds of dollars instead of thousands. Tech from Peppy could not answer questions about basic pressure. I am sure this company is great at removing and replacing whole systems!

Tried calling their number to schedule someone to come and give us an estimate on our air…read moreconditioner mal-function. I thought I was talking to a real person, but everything about the response to my questions sounded off. I finally said "I'm sorry, but you sound like AI". Voice said "I'm a digital assistant". I gave up and hung up. If they can't pay a real person to answer the phone, they don't need my business.

We have been using S & R for over 20 years, we own rental properties here in the valley. Both Joe…read moreand Jake have always provided the absolute best service, fair pricing and quick response time. They are the best.

Jake at S&R did a fantastic job fixing a faulty damper on our A/C unit today. I called him at…read more9:45AM and after asking about our availability, he said he'd do his best to swing by close of business the next day. He called back at 12:45PM the same day to let me know he had an opening and would be at our house in 30 minutes. He did a complete examination of our system, narrowed in on the problematic damper, and even happened to have the right replacement unit in his truck. He got the job done in record time at a very reasonable price and we have a cool second story again! This is the second time we've worked with Jake and S&R and he's the exact kind of person you want working on your heating or cooling system: smart, a solid troubleshooter, kind, and a great communicator. If you need a hand with your system, don't hesitate to call S&R!

Mike at Easy Heating earned 5 stars from our Family. Quickly and efficiently found what that…read moreothers MIS-diagnosed the repair needed on a 4 y/o AC system. Turns out it was a maint. issue any "real" tech would have found. Mike nailed it, out of 3 other "top rated" Companies on Yelp who all missed it and dragged it out for weeks. Mikes there 2 hours...DONE. Excellent on every account. Highly recommend this Company.

Friday after 7 pm- capacitor went out - thermostat heading to 90- FAST- called at 730-tech here by…read more830- house cool again by 930.... Under $500 - I give these guys a 5 because they put in our unit and have been phenomenal to us before, during, and after service each time we needed them. Professional and fast!

This HVAC company is great! His Mr. Wanders came to our home in 30 minutes to fix our air…read moreconditioner on a Sunday afternoon. He's professional, knowledgeable, personable & honest with reasonable cost. He and his staff will be our go to guys from now on. We highly recommend them!

Great experience with Hero. Tony and Stephanoe were both kind, quick to respond and professional…read more Rhey obviously take great pride in their business. Tony was able to get my AC going with 10 minutes of arriving (during triple digit week) he also provided a detailed quote for replacing my system within a day. 100% recommend this company!

Hero Heating & Air lives up to their name & became our…read moreHero's and provided an excellent experience for us!! We needed a professional to come out & inspect our HVAC system, to determine what the problem was. Not only did Tony & Stephanie respond right away, but they personally came to our home & provided us with our options, then a bid. They provided a very competitive bid & their crew was in, tackled our old system & installed our new units, all within a week! And, the crew cleaned up after themselves!!! I would highly recommend Hero Heating & Air! Vicki, Meridian, ID.