One person can spoil your whole experience. I had a half a beef ready to be picked up from this market. Upon entering the store front, I was greeting with a smile from a young lady who immediately asked me if I was there to pick up an order. She asked for the famer's name and mine. While she was pulling the paperwork, I asked if I could see the cutting order. She immediately said, I'll place it in with the meat. I asked again and starting explaining how their system took my email but never sent me a copy of the cutting order nor a confirmation that I submitted the cutting order (even checked the spam and junk email folders with no luck). Mid sentence she looked up at me and turned and walk away while I was still talking to her. I turned to my son and told him, "That is how you do NOT treat a customer". What I thought was a fellow shopper in the market, looked up at me as I was telling my son this; found out later she might work there as I saw her behind the counters. We walked around the store looking at the many mounts; I won't comment on them...I'll let you go look for yourself. The meat was ready when we went back up to the front. Cold and wrapped nice and placed into paper sacks with cardboard support sides and placed into two grocery carts to wheel out to our vehicle. The same young lady rang me up. As I paid, I asked again if I could see the cutting order and she kind of shortly replied, "it's in one of the bags"...kind of making me feel like she didn't want to show it to me. We loaded up the meat and of course didn't find the cutting order until the last bag. Just as I had concerns about, the jerky that I was sure I had ordered 5 lbs of wasn't listed on the cutting order. I didn't get charged for them, but they weren't on the order either. I went back inside with the empty carts and to my delight there was a different young lady behind the counter; I decided to wait until she was done with a customer before I approached her. She was pleasant and listened without interrupting as I explain my concern. I told her upfront that I knew they couldn't change anything and that they didn't charge me for anything that wasn't on the cutting order. I just was trying to explain my concern that their system took my order but never sent me a confirmation, nor a copy of my cutting order that I submitted. I had called to confirm they received it electronically, but was cut short by whoever answered the phone (but now I have a pretty good idea who I talked too) so I never confirmed what the order had on it. Again, the young lady patiently listened to me when the other young lady (who I'm sure saw me holding the cutting order as I was standing there) immediately cut me off and starting giving her 2 cents. I tried to repeat myself to her, but she didn't want to listen. She reached under the counter and looked at what appeared to be a computer cutting order form and said I didn't order it. I told her again I knew there was nothing they could do and that they didn't charge me for it, but my concern was about how there system didn't send the customer a confirmation and copy of the order to review (like 99% of other online order forms that take your email do today). She turned even more snippy and told me I'd have to talk to the guy in the office and pointed behind her. I told her I'd wait and started to step back, but she couldn't stop running her mouth. She had to tell me that their system didn't work that way and couldn't be changed. It's an electronic form, IT guys created the form and IT guys can't change the form. That's what happens every day in our world, but apparently not in this young lady's world. I told her thank you and that I'd never spend any money here again and walked out. I told my son as we were walking out the store, "that's not how you treat a customer". I'm hoping my son learned a valuable lesson from our experience there.
Update: 11/6/2022 - I'm really disappointed in the amount of small bone pieces we've found already. Poor experience all around. read more