Dr Jennifer Pollak MD has been my urologist since 2011 and would not use anyone else…read more The Hollywood office has a big parking lot although is very full. Took an elevator to the second floor since the stairs looked exhausting. The front staff was very friendly and provided me the all too familiar registration packet to fill out. The waiting room was small but only a few people waiting. I was called into an examination room within ten minutes. Dr Pollak is a joy to speak with and is super knowledgeable in her profession.

I am filing this complaint because this medical practice has an undisclosed policy requiring…read morepatients with what it considers a "high deductible" insurance plan to pay the full cost of a visit upfront rather than their insurance copay. The problem is that this policy is not clearly disclosed before the appointment, and the practice cannot explain what qualifies as a "high deductible." On May 6, I attended an appointment with Dr. Jackeline Castillo. Before the appointment, I completed all required paperwork and provided my insurance information. At no point during scheduling, registration, or in any forms was I informed that I would be required to pay the full cost of the visit because of my deductible. No one explained what deductible amount triggers this policy or what my financial responsibility would be before I arrived. When I arrived, I was told I had to pay $203.30. I was already there, I was sick, and I needed to see a specialist, so I paid $203.30 and proceeded with the visit. The medical care was excellent. My complaint is not about Dr. Castillo or the quality of care. It is about the office's billing practices. After receiving my UnitedHealthcare Explanation of Benefits (EOB), I learned that my actual responsibility for the visit was only $14.92. I was charged $188.38 more than my insurance determined I owed. On June 19, 2026, I contacted the office and asked where this policy is disclosed and what deductible amount is considered "high." The representative could not direct me to any website, form, or written policy and simply stated that it was the office's internal policy. I am requesting reimbursement of the $188.38 overcharge and that this practice be required to clearly disclose these billing policies to patients before appointments are scheduled.

Wonderful doctor- saved my life! Intelligence and experience and let's not forget caring!read more

Dr Cohen made me feel very comfortable for a routine visit. Takes time to explain things.read more

Dr. Kaufman is the best and smartest Urologist I've seen. Obviously his background and experience…read moreis impressive, but that's only part of it. He's one of the "true" care givers. He's helped me stay healthy and gives great advice and follow up. I love that he speaks Spanish as well. I highly recommend him to all of my friends and family. I heard he's starting his own concierge men's health practice...that's so smart and now I'm excited to be one of his first patients of his new practice. If you need a doctor that cares about you, treats you like family, and actually will follow up because he's got the 'old school' style of patient-doctor relationships, but has all of the latest advice and advanced care, then choose Dr. Kaufman!

I've been treated by Dr Kaufman for approximately 2 years and after trying other urologists I've…read morefinally found a compassionate and extremely knowledgeable Urologist. He takes time to listen and explain. His quality to a patient is immeasurable. I will continue with him until he retires that I hope is never. I can't say enough about the great care Dr Kaufman and time for listening to me and his explanation of any treatment required. Thank you Dr Kaufman.

5 start!! This doctor is incredibly caring and competent, listens and explains everything he's…read moredoing and why he's doing it. Gentle,kind, and competent !!!! Has changed my life with his incredibly satisfying men's health treatments. I can't say enough positive things, I refer all of my friends to him !!! And they too thank me AND HIM. Great Doctor and his office staff is almost as good as he is with kindness and courtesy !! A real professional group all together!!! A real MENCH

Office staff is very professional. Everything is handled in a timely manner. Dr. G spend times with…read morethe patient explaining in terms I understand and he is very professional. I would recommend him to anyone!

I am so very happy I found Dr. Scarzella. She is amazing!! The first time I met her as a new…read morepatient was 6 years ago, I was so impressed . Dr. Scarzella was methodical in her process in getting to know me, and my urological history. She was very thorough, empathetic, thoughtful and caring while we were discussing my health issues. She did not rush the appointment and she answered all my questions and concerns. I I have been a patient for 6 years now and I couldn't imagine going to another Urologist. The BEST urologist in So. FLA!!

I figured out the problem with the phone service. They outsource it to a remote team in Peru…read more That's why it can take weeks to get a call back, even as an active patient who's being treated currently. As I said previously, this really underscores the lack of interest in patient care and the reason the office feels like a factory.

For once a Doctor spent more than 15 minutes with me in the state of FL. DR. Michelle took the time…read moreto go over my pass history so she could determine a plan to solve my problem that I've had since I got OLD.The office also has a treatment for women so they don't have to wear Pampers or a pad and you ladies that have a problem with your bladder or bowels should asked them about this treatment. I'm 81 years old and have no problems because I had this treatment. I highly recommend this Urologist office, the staff and the Doctor are 5 star in my book and unlike most Doctors offices I did not have to wait more than a few minutes in the waiting area to see Dr. Michelle.

I highly recommend Dr. Thomas Suits and his wife they go above and beyond what any other Dr. goes…read moreto he knows what he's talking about and he's funny he makes me laughI

as a former pro baseball player hearing that the doctor works with the mets was a big plus for me…read morebut lets be clear it wasn't my reason for choosing this doctor..I have had a few issues in the last several years in another state and dr Solomon took me in and helped me period.he explains things completely and is not an alarmist like my nyc doctor was...its not a place men like to go but this office and the staff help make it an easy go....I recommend Michael to everyone I can

Very caring doctor. Dr. Solomon helped me with a problem and I got well in a short time. I wouldnt…read morego to anyone else for Urology in this area.

Excellent doctor and office staff. He listened and understood my problem. And prescribed the right…read moremedication and treatment plan.

Dr. Licht came highly recommended by several doctors, and it wasn't a surprise to find out how well…read moreknown he is in his profession. He definitely has a reputation for being the best in his field. It's sad to say it but, doctors like him are few and far between these days. He was able to perform a very successful surgery on me, where as my previous Dr. was unable. I mentioned to one of the nurses about how comforting his demeanor is and she told me she has been working with him for 15 years and she hasn't known him to be any other way.

The most amazing Doctor, absolute brilliant surgeon, and most of all…read more Amazing caring person, I had privilege working with him for a little while as Sonographer, some years ago my biggest regret I did not stay, it is really hard to find good genuine people and gifted Doctors

Dr. Lief just did an operation on me and I am grateful to him and his staff for what a…read moreprofessional and thorough job they did. Besides being an efficient and experienced urologist, he and his staff were very accommodating. They would explain and make sure you follow all recommended steps to heal properly. I would recommend to anybody his professional services. They are the best.

it's 4 years later and I have the same view of this office regarding Dr Lief and his staff. How…read moreunusual is it to see the entire core staff remain in a practice for so many years. They're fantastic and must be treated well. Perhaps I'll single out Margarita this time because I seem to have her every year as my Patient Care Coordinator. Her personality matches her competence, which is exceeded by none.